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Reviews of RK Suite Hotel

4.5 out of 5
RK Suite Hotel
Rua Rei Katyavala, Cond. Rei Katyavala, Maculusso, Bloco A, Luanda

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 42 reviews" "
Rating 8 - Good. 17 out of 42 reviews" "
Rating 6 - Okay. 5 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Cleanliness, staff & service
For Angolan Standards this hotel is fantastic. The elevator worried me, as it was jerky. There was no proper coffee. The staff were very helpful especially if they spoke English. The hotel was very clean.
Stayed 3 nights in Feb 2024
Response from André Afonso on Feb 19, 2024
Dear Mrs JessicaThank you for your time and your choice. We apologise for the incidents during your stay, we are working to improve them.Best RegardsRK Suite Hotel

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from André Afonso on Feb 19, 2024
Dear Mr. Martin Good Day Thank you very much for your choice. We hope to receive you in the near future.RegardsAA

2/10 Terrible

FEI

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever, smelly in the room, extremely noisy is the biggest problem, noise waking me up extremely early. Service and attitude of reception solving the problem is extremely poor.
Stayed 2 nights in Nov 2023
Response from General manager on Nov 13, 2023
Dear Fei,First of all please accept our apologies for your unpleasant experience.These two complaints are a surprise as it is the first time someone complains about smell and noise.Within more than 80 reviews, smell and noise have never been an issue.We will look on these two things to understand what happened and guarantee that whatever was the problem, it will not happen again.Kind regards.RK SUITE HOTEL

6/10 Okay

Bashar

Business traveler
Liked: Staff & service
Disliked: Room comfort
The staff were helpful and friendly.
Stayed 9 nights in Oct 2023
Response from André on Nov 9, 2023
Dear Mr. BasharThank you very much for your visit. RegardsRK Suite Hotel

10/10 Excellent

Torsten

Stayed 5 nights in May 2023
Response from Moio Quiala on May 24, 2023
Dear Mr.Torsten,We appreciate and thank you for your preference.Kind Regards.

8/10 Good

Baris Cem

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
A Safe Choice in Luanda
I always prefer to stay there when I am visiting Luanda by myself for business. The hotel is at a very convenient location and the stuff is always helpful.
Stayed 7 nights in Apr 2023
Response from André Afonso on Apr 13, 2023
Dear Mr. BarisThank you very much for your note. We hope to receive you repeatedly.

10/10 Excellent

FLAVIO

Stayed 3 nights in Mar 2023
Response from Front Desk on Apr 5, 2023
Dear Mr. Flavio, Thank you for your appreciation.Kind regards.RK Suite Hotel

6/10 Okay

Nsuku

Stayed 3 nights in Sep 2022
Response from Front desk on Sep 26, 2022
Dear Mr. Nsuku,Thank you for your review.We regret to hear you didn't like our hotel as much as 90% of our guests, and we apologize for that.We would appreciate very much if you could let us know what you disliked and where we can improve, as most of our reviews are above 8.5.Kind regards

8/10 Good

KENNETH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice place
Stayed 6 nights in Aug 2022
Response from Front desk on Aug 17, 2022
Dear Mr. Kenneth, We appreciated your comment. Thank you for staying with us. Kind regards. RK SUITE HOTEL

4/10 Poor

Charles

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms are clean and spacious and the buffet meals were good, but beware as check out can be very stressful, especially if you are in a hurry. I had to enter card details on a keyboard behind the reception counter and both Visa and MC cards were rejected. Cash was not an option due to ATM withdrawal limits and eventually I did an international transfer from my bank account.
Stayed 1 night in Jun 2022
Response from André Afonso on Jun 28, 2022
Dear Mr. Charles, Good Day, Thank you for your feedback and we´re sorry that you´ve experienced unsual situation. We´re working to improve our services. Kindly, RK Suite Hotel

6/10 Okay

Kenneth

Business traveler
Liked: Cleanliness
I like the receptionist who worked hard to provide information. I wrote a note of praise to the manager.
Stayed 26 nights in Apr 2022
Response from André Afonso on Jun 11, 2022
Dear Customer, Good Day Our team is delighted to be your choice for your stay. We hope to see you soon again.

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Dec 2021
Response from André Afonso on Dec 15, 2021
Dear Mr: Peter Thank you very much for rating us. We hope to receive you repeatedly. Please feel free to mention things you would like to have changed at our Hotel Kindly

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Very nice modern facility, with kitchen amenities. Just needs more electric outlets. Great staff. Keep up the great work!
Stayed 1 night in Feb 2020
Response from André Afonso on Mar 4, 2020
Dear Mr/Ms Greetings from RK Suite Hotel Thank you very much for your words. We are working on improvement of the services.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staffs are friendly and helpful. Rooms are clean.
Stayed 5 nights in Jan 2020
Response from André Afonso on Jan 24, 2020
Thank you very much dear Mr/Ms We appreciate your feedback. Kindly, RK Suite Hotel

8/10 Good

Dércio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2019
Response from Front desk on Nov 13, 2019
Caro Sr. Dércio, bom dia. Obrigado pela sua avaliação. Aguardamos sua próxima visita. Obrigado.

8/10 Good

Dércio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Sandra Oliveira on Oct 23, 2019
Dear Mr. Dercio, Thanks for your review. Br Sandra Oliveira

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, pleasant, and comfortable
RK Suites is an excellent hotel, very well located in Luanda Downtown. Employees are friendly, always ready to help, the kitchen is quite simple but very good, and the rooms are very clean and modern. The bed could be a little bit more comfortable but nothing to complain. I will definitely recommend this option. For family trips it is affordable, and for business trip it is possible to work with colleagues in the living-room (each unity has in fact a living-room completely separate from the room).
Stayed 26 nights in Aug 2019
Response from André Afonso on Sep 30, 2019
Dear Mr. Fernando The Hotel team is delighted by taking your time to write us. Your view point is very important to keep improving our services. We hope to accommodate you repeatedly. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Sandra on Aug 1, 2019
Dear Sir / Mam Thank you very much for your feedback Wr hope to see you again. Kindly regards Sandra Oliveira

8/10 Good

S S

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Sandra on Aug 1, 2019
Dear Sir / Mam Thank you very much for your feedback. We hope to see you again. Kindly regards Sandra Olvieira

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer care and overall room setup is better than most in Luanda
Stayed 4 nights in May 2019
Response from Nilson on May 24, 2019
Dear customer, We appreciate your comments an hope we can keep improving our services to serve you even better. Kind regards. RK Suite Hotel

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shaky outside but amazing inside, will stay again
Not a nice area and the outside not nice, but once you are inside, it is totally a different story. Very clean, modern looking hotel. I enjoyed my stay here and their airport shuttle service. Good food as well.Will stay here again.
Stayed 1 night in Nov 2018
Response from NP on Nov 21, 2018
Dear Sir/Madam, We are happy you appreciated your stay with us and we look forward to receive yo again. Kind regards. Nilson Pascoal

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms, friendly staff
Huge, comfortable rooms, with kitchen area (although not many utensils to prepare food, and no kettle). No toiletries, but everything was clean, the staff friendly and very good breakfast. Free pick-up from the airport too. Wifi poor in rooms at times, but usually fine in reception
Stayed 5 nights in Oct 2018
Response from NP on Nov 21, 2018
Dear Miss Elizabeth, Thank you for your comments. We regret you bad experience with quantity of kitchen utensils. We will address this issue as well as toiletries you didn't find. Regarding the WIFI sometimes we do have latency issues with local providers, a problem that affects all companies in Angola due to small international band access. We hope we can receive you again in the future with this issues solved. Kind regards. Nilson Pascoal

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip in Angola
The apartment is clean and has sufficient facilities.
Stayed 6 nights in Jul 2018

10/10 Excellent

NORMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luanda has some challenges for hotel quality, but Aparthotel RK was a shining star. Great service, good wifi, aircon, cable TV, full kitchen with modern applicances, good breakfast, English spoken, and in a nice area with several good restaurants within easy walking distance. I will be returning to this property in the coming months. Tip to hotel: Give us a few more kitchen utensils!
Stayed 4 nights in May 2018
Response from RK Manager on Jun 1, 2018
Dear Sir, We're very gratefully with your words, because our priority is always the customer. Regarding your tip, in a next time pelase keep in touch with the reception and we'll do our best

10/10 Excellent

mutnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, friendly staff and great breakfast. Good location for downtown Luanda.
Stayed 4 nights in Apr 2018
Response from RK Manager on Jun 1, 2018
Dear Sir, Thank you for your kindly words and hope to see you again

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Best value
Best value in Luanda for spacious condo style stay
Thanks for your comment Bpr RK Aparthotel

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't ok

2/10 Terrible

Abdoul Nasser

Stayed 5 nights in Oct 2023
Response from RK Suite Hotel on Nov 9, 2023
Thanks for you time Mr. AbdoulRegardsRK Suite Hotel

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from André Afonso on Sep 21, 2022
Thank you very much for your rate Mr. Ravi.KindlyRK Suite Hotel

10/10 Excellent

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje de negocios
Sin lugar a dudas, por relación calidad-precio es el hotel ideal para quedarse en Luanda. Se encuentra a 10 minutos del aeropuerto, en una zona tranquila con bancos, tiendas, supermercados y restaurantes. Las habitaciones son enormes, la cama comodísima y el hotel está realmente limpio. Se puede pagar con VISA internacional, algo poco común en Angola. El restaurante es tipo buffet y es bastante correcto.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 6, 2022
Estimado Sr. Alberto, Muchas gracias por tus palabras. Estamos muy contentos de que haya disfrutado de su estancia y haya quedado satisfecho con nuestra relación calidad-precio. Esperamos poder contar con su presencia la próxima vez que venga a Luanda. Atentamente. Equipo de recepción.

8/10 Good

Kaku Attah

Stayed 1 night in Jun 2022
Response from André Afonso on Jun 20, 2022
Thank you very much Mr. Kaku Attah

10/10 Excellent

ELISABETH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luanda uma surpresa boa
O hotel é bom. Atendimento perfeito. No quart algumas coisas não funcionam..mas é só questão de cuidado. A limpeza é media. Mas o pessoal da recepção é perfeito. O café da manhã é muito bom e o restaurante tem preço bom e otimo Atendimento.
Visão do apto
Visão da cozinha
Stayed 8 nights in May 2022
Response from André Afonso on Jun 12, 2022
Boa noite Prezada Elizabeth Os nossos cumprimentos e agradecimentos pela escolha em nossa unidade. Att,

10/10 Excellent

nicoletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sandra Oliveira on Nov 25, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Sandra on Aug 1, 2019
Dear Sir / Mam Thank you very much for your feedback. We hope to see you again. Kindly regard Sandra Oliveira

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice facilities. Reasonably priced. Room rate included one way free transfer from the airport. Considering the security of Angola, it was a great service, however, the transfer back to the airport was not free, and it costed USD 50!!! (Note the airport is relatively near from the downtown and it is only 15 minute ride from the hotel.) The hotel should at least indicate the price for the transfer at a booking website as it shows "free transfer" on the hotel selection screen on Expedia.
Stayed 2 nights in Jul 2019
Response from Pascoal on Jul 18, 2019
Dear customer, First of all we would like to thank you for staying with us. We are sorry if the value was not within your expectations, but it is the usual price in Angola for all hotels. Please observe we are the only hotel that offer the transfer from the airport to the hotel, as we believe this will make our customers feel safer when arriving in Luanda. We do not indicate the transfer value "back to the airport in the booking site because it is an additional service that can be ordered or not by the customer in the front desk, where the customer will check the price and decide with it is worth or not. We also verified with Expedia and in their site shows "free one-way airport transfer". I would like to offer you both transfers next time you come to Angola. Kind regards. Nilson Pascoal

8/10 Good

Marcelo, Rome, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very well located. The staff is very friendly and helpful. The rooms are very spacious with modern appliances. There is parking available. My only complaint is that during the week I was there only on of the elevators was operational. Would recommend, especially for longer stays.
Stayed 6 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It took me 20 minutes to check out. Despite having paid at check-in. Room, Wifi very good.
Stayed 4 nights in Feb 2018