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Reviews of MCM Eleganté Hotel & Suites

3.5 out of 5
MCM Eleganté Hotel & Suites
Avenue Q,801, Lubbock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming front desk -- easy room access -- clean rooms, comfortable beds. Didn't like that there weren't any "power plugs" on bedside stand -- since I use a CPAP machine, I was unable to use it.
Stayed 2 nights in May 2024
Response from Front Office Manager on May 20, 2024
Charlene, thank you for taking the time to leave us a great review. I will get with our maintenance department about the room not having the charging station on the nightstand. We hope to see you again the next time you are in the Lubbock area.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 15, 2024
Thank you Brenda for taking the time to rate the hotel. We are happy you had a great stay with us. We hope to see you the next time you are in the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with an amazing breakfast buffet. Will definitely be back!
Stayed 2 nights in May 2024
Response from Front Office Manager on May 14, 2024
John, thank you for taking the time to leave us a great review. We hope to see you again soon!

10/10 Excellent

Roderick

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the little time that I was there. Everyone was very polite and knowledgeable of what was asked. Very impressed with the cleanliness of the entire place. This is a placw that I would definitely frequent if ever in the area again.
Stayed 1 night in May 2024
Response from Front Office Manager on May 14, 2024
Roderick, we are happy to hear that you enjoyed your stay with us. We strive for a clean friendly environment for all of our guest to enjoy, we hope to see you again the next time you are in the Lubbock area!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Office Manager on May 14, 2024
Catherine, thank you for taking the time to leave us a great rating! We hope to see you again soon.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Was very quick and Smooth check in with smooth and easy rooms were large and comfortable. Hotel is quiet and clean.. Will stay again next visit to Lubbock!
Stayed 1 night in May 2024
Response from Front Office Manager on May 14, 2024
Christy, thank you for taking the time to leave a wonderful review. We try our best to make the check-in process as quick and smoothly as possible. We hope to see you again soon!

6/10 Okay

Ron

Traveled with family
Liked: Staff & service
AC was poor. Commode didn't work properly. Buffet breakfast was good.
Stayed 2 nights in May 2024
Response from Front Office Manager on May 14, 2024
Ron, we are sorry to hear that the ac was not working properly I will make sure maintenance is aware of the issue to get it resolved. I did see that we took a look at the commode while you were here and that issue was resolved that same day. We are glad you enjoyed our wonderful breakfast, we hope to see you again soon!

4/10 Poor

Ernest

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Been staying at this property for years and have watched it slowly deteriorate. Upon entering our room the first thing we saw was the wall mirror had come off and was hanging at a forty-five degree angle. Later that evening the picture on the wall fell completely off. We were happy the glass didn't break. The tv was so dark it could not be fixed even after a staff member came to check on it. The shower did not drain very well. The toilets are so low a grab bar should be provided to assist you in getting up and the toilet was not stable and ran all night. The leather seating in waiting area is so old the glossy face has worn off and we're now into the unfinished leather. I could go on and on but what keeps us coming back is the reasonable pricing of rooms, friendliness of staff, great drinks in the lounge, and best of all the great breakfast included with the stay. I wish the owners would put some money back into the premises as it is sorely needed. Enough already. Thank you for allowing me to tell you what you already should know.
Stayed 2 nights in May 2024
Response from Front Desk Supervisor on May 12, 2024
Thank you Ernest for taking the time to rate and give us feedback on your stay. We will be informing the right people about your stay with us. All issues will be addressed as soon as possible. Thank you again for the feedback and we hope to see you again the next time you are in the area.

8/10 Good

Louis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager on May 14, 2024
Louis, thank you for taking the time to leave us a great rating! We hope to see you again the next time you are in the Lubbock area.

6/10 Okay

Charity

Old but nice because of location
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on May 12, 2024
Thank you for taking the time to rate the hotel. We would like an Feedback to make your next stay with us better. Thank you

8/10 Good

jennifer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
In desperate need of a facelift inside and out. Staff at the desk were great!
Stayed 1 night in May 2024
Response from Front Office Manager on May 10, 2024
Jennifer, thank you for taking the time to leave us a review. We hope to see you again soon!

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Property is too old and dirty.
Stayed 1 night in May 2024
Response from Front Office Manager on May 9, 2024
Joseph, thank you for taking the time to leave us a review. We are sorry to hear you did not enjoy your stay with us, we are an older property but we keep it well maintained and clean.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 7, 2024
Thank you for taking the time to rate the hotel. We hope to see you the next time you are in the area.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 7, 2024
Thank you for the great ratting. We hope to see you again soon.

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained fir it's age. Great customer service as we had car troubles and the staff helped us out to get going
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 5, 2024
Thank you for the feedback and the great score. We hope to see you the next time you are in the area.

6/10 Okay

Terral

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly everything good elevator kept messing up didn’t like the seen of the homeless people around the area
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 5, 2024
We thank you for your feedback and we will let the right people know about the elevator.

10/10 Excellent

Jamie, Yuma

Traveled with pets, Traveled with family
Liked: Amenities
Super friendly at check in and very clean smelled so good while I checked in! Very nice place and impressed with the service! Rooms are very clean. Bar area and food was very good and the bartender was very kind. Will stay again if we come back through!
Stayed 1 night in May 2024
Response from Front Office Manager on May 3, 2024
Jamie, thank you for taking the time leave us a wonderful review. I will pass the compliments to every department and let them know about the wonderful stay you had. We hope to see you again soon!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. My daughter got sick and they helped her clean up after she throw up. When u need anything they r there to help out.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on May 1, 2024
thank you for the positive review and the grate rating. We hope to see you again soon

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older property in need up updates.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on May 1, 2024
We are working to update the hotel. Any feedback would be welcoming. We hope you next stay with us will be better. Thank you

8/10 Good

Justin

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was fine until i went to go shower and the bathroom had not been cleaned.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 25, 2024
Justin, we are sorry about the bathroom not being cleaned I will get with the housekeeping manager to make her aware of the situation. We hope that the next time you are in the Lubbock area we can make up for the situation.

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
The atrium area looked dated the bar area was cheesy and the restaurant was meh. The room was clean, but nothing special. The property was just average.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Sarah, thank you for taking the time to leave us a review.

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on May 11, 2024
Thank you For the great rating. We hope to see you again soon.

10/10 Excellent

Lars Göran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on Apr 20, 2024
Thank you for taking the time to rate our hotel. We hope to see you again soon.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Bathtub in need of a minor repair, but breakfast was delicious and loved the pool!
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 16, 2024
Anna, thank you for letting us know about the tub we will get that issue resolved. Thank you for the wonderful kind words for our breakfast and pool, We hope to see you again soon!

6/10 Okay

Jessica

Traveled with family
Disliked: Property conditions & facilities
Room was very outdated. Hall carpet and paint was old and unleveled. Pictures looked great. Reviews were great. So we booked through Expedia. We were traveling. We are the type that come in go to the desk, to the room, shower and go to sleep. The PARKING was horrible. For small compact cars, every spot. Hard if you’re driving a 4 door 4x4 truck. Expedia charged us, and the hotel said Expedia wasn’t communicating with them, it was down. We had to pay AGAIN. Which was a lower price, I was ok with that. Next day tried to get refunded from Expedia, nope. Getting refunded from the hotel, 7-10 days. Thank you for the stay, won’t be back! But you were friendly when you took my money.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 15, 2024
Jessica, we are sorry you did not have a good stay with us. Expedia did not send us the card that was for the payment of the room, they are the ones who informed us to get payment from the guest when they arrive. We had other guests call Expedia and got a refund since they contacted us at the property, and we informed them about not receiving the card for the rooms. Our parking lot is a pretty big parking lot and goes all around the building, we have had 18 wheelers park with no issues.

10/10 Excellent

Jesse

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people on the hotel staff were very friendly, helpful and efficient - from the front desk to the cleaning crew and restaurant wait staff. Although the facility itself is a little old, a lot has been updated and the whole place was very clean and well maintained. I'd stay there again.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 15, 2024
Jesse, thank you for taking the time to leave us a wonderful review. We are happy to hear about your great experience staying with us and we hope to see you again soon!

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay!
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 14, 2024
Thank you for the great score we hope to see you again soon.

6/10 Okay

Ashleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good breakfast, small parking spaces and terrible room finishes for the price.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 14, 2024
Thank you for the feedback we are in the prosses of updating rooms. We hope that the next time you are in the area you will stay with us.

8/10 Good

monicka

Business traveler, Traveled with family
Comfortable beds Great breakfast omelet! Good value for the price
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 14, 2024
thank you for the feedback and the great rating. We hope to see you the next time you are in Lubbock Tx.

8/10 Good

Anna

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was excellent, a lot to choose from. Staff were all very friendly and accommodating. The main issue we had was the faucet wouldn’t switch to shower mode. Everything was very clean, the hotel was relatively easy to navigate. The front desk was going to send maintenance to fix the issue, so I’m sure everything will be fine for the next guest.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 13, 2024
Thank you for taking the time to give us feed back and the awesome score. We hope to see you the next time you are in the area.

6/10 Okay

MONICA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except the bed. It was lumpy and you can feel the springs. Husband did not sleep well and woke up with back pain. Definitely needs a new mattress. Other than that it was a great stay.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Monica, we are sorry to hear about the bed being uncomfortable I will have our maintenance department take a look at that room to get the mattress replaced. We hope to see you again in the near future.

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and considerate even though they were busy and we were last min customers because of another hotel nearby.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Buddy, thank you for taking the time to leave us a wonderful review. We are always happy to accommodate all guest the best we can, we hope to see you again in the near future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Jose, thank you for taking the time to leave us a great review. We can't wait to see you again soon!

4/10 Poor

Ricardo

Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Ricardo, thank you for taking the time to leave us a rating. We are sorry to hear that you did not have a great experience with us, we would love to hear more about your stay if you would like to reach out to our front desk to discuss any issues you may have had.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so clean and the people were so friendly we had a bad experience when we first come to town and we found ourselves in need of another hotel we went to the MGM and we were comfortable staying there The rooms were comfortable the hotel was quiet they have great food and they have great service
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Heather, we are happy to hear you had a great stay with us. We to see you again the next time you are in the Lubbock area.

2/10 Terrible

Micheal

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 27, 2024
Mr. Murph we are sorry to see your stay with us was not up to standers. We would like any feedback to help make your next stay with us better. Thank you.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In need of a major renovation. Staff is so nice but it's not a good place.Can't take a shower without it puddling to your shins. Feels dirty and old. Breakfast was good.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 8, 2024
John, we are sorry to hear that you did not enjoy your stay. We are always more than happy to resolve these issues when you are in house to better your stay, just inform the front desk about the situations going on and we can send someone up as quickly as possible to resolve the issue.

10/10 Excellent

Jeany

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 26, 2024
Thank you for the awesome rating. We hope to see you again soon.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front Desk Superviser on Apr 4, 2024
We thank you for taking the time to rate are hotel and giving us a great score. we hope to see you the next time you are in the area.

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was horrible. Mattress had huge indentions in it. Worst mattress ive seen in a hotel. This is advertised as a 4 star hotel and its barely a 2 star. Getting run down, needs updates. The MCM Elegante in Abilene, Tx is much nicer than this. Breakfast was good though.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Jeffrey, we are sorry to hear that you did not have a great experience staying with us. We have reported the mattress to our maintenance department and they are working on getting the mattress replaced.

10/10 Excellent

Daniela

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 2, 2024
Thank you for taking the time to rate us And giving us a great rating.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 15, 2024
Stephanie, thank you for a wonderful rating we hope to see you again soon!

10/10 Excellent

Brandy, Midland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Brandy, we appreciate you taking the time to leave us a great review. We hope to see you again soon!

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice awesome Breakfast!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 20, 2024
Denise, thank you for taking the time to leave us a review. I will pass the compliments to our kitchen staff about our great breakfast, we hope to see you again soon!

2/10 Terrible

Mirranda

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They already have a 4 p.m check in which is late, we got there at 4 and the lobby was full of people waiting to check in. After 2 hours waiting and still no room, apologies, or even an idea of when we’d get a room we ended up booking some place else
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 19, 2024
Mirranda, we are sorry to hear that you did not have good check-in experience at our hotel. Our check-in is at 4pm since we have a 12pm checkout, our housekeeping was working as quickly as possible to get the rooms clean and ready. We had a full house the night before and we are working with little staff at the moment.

8/10 Good

Mark

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to the convention center. There's a cafe /restaurant in the building.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Mark, we appreciate you taking the time to leave us a great review. We hope to see you again soon!

6/10 Okay

Debbie Campbell

Traveled with family and small children
Liked: Staff & service
It was average. The room did gently are in need of updating and a good paint job.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Mar 16, 2024
Thank you for the feed back. We are working on doing more upgrades to the rooms. We hope you will come back the next time you are in the area.

10/10 Excellent

Aubrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is older and the rooms are a bit run down but the people really make this atmosphere amazing. There are a lot of homeless and construction on the area in front of it so I was nervous about vehicle but it was fine. The restaurant inside the hotel is so good. The pool was nice for the kids. It got the job done. The beds weren’t that great and the pillows were hard. But we just used it for swimming so it was great. I’d stay again just to swim and have fun.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 15, 2024
Aubrey, thank you for taking the time to leave us a review. Hopefully they will be finishing up with the road construction soon, our parking lot is safe we have security who circles the parking lot all night, next time during your stay we are always able to take you new pillows. We hope to see you again soon!

10/10 Excellent

Johnny

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 2, 2024
Thank for the awesome rating. We hope you see you the next time you are in the area.

8/10 Good

Amy, Keene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Apr 5, 2024
Thank you for taking the time to rate us and giving us a great score. We hope to see you the next time you are in the area