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Reviews of Best Western Plus Longhorn Inn & Suites

2.5 out of 5
Best Western Plus Longhorn Inn & Suites
4120 E Pierce Street, Luling, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 190 out of 366 reviews" "
Rating 8 - Good. 98 out of 366 reviews" "
Rating 6 - Okay. 39 out of 366 reviews" "
Rating 4 - Poor. 17 out of 366 reviews" "
Rating 2 - Terrible. 22 out of 366 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice property well kept pretty good breakfast
Stayed 1 night in Apr 2024

8/10 Good

Colton

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Samuel, Laredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality and great facilities.
Stayed 2 nights in Mar 2024

8/10 Good

Jay

Traveled with family
Liked: Staff & service
Overall great stay, with great staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy, Boise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin and great service!
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Traveled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Curt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New roof being put on. Workers climbed up right by our window. Noise was high. We were gone most of time but noise started at 7:30 am.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nora, Columbia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very late when we arrived and have driven for 17 hours. We are very tired but the room he gave us first was not made. So we came back downstairs and he was quick to upgrade us to a suite.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Serena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. People wear nice. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Franciscus

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, appears to be quite new. The hotel is very easily accessible from I-10. The hotel is in a quiet area and even though it's right off the interstate, you're unable to hear any traffic noises. They have nice size rooms with comfortable beds. Our dog was allowed to stay in our room for a small surcharge. Woke up relaxed and rested, ready to continue our road trip.

10/10 Excellent

Lawrence

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff that checked us in
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Oct 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and nice hotel!
We were in town for a family reunion. The staff were outstanding! Our two year old grandson was a typical two year old, and the staff was so kind and welcoming and generous. Great staff!
Stayed 2 nights in Oct 2023

2/10 Terrible

Kasey, Shawnee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Debra, Houston

Liked: Cleanliness, staff & service
Room coffee maker didn’t work; towels for one…there were two of us!
Stayed 1 night in Oct 2023

10/10 Excellent

Carmel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service. Good breakfast too.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Added perk was the “managers special” where I was able to get a free adult beverage.
Stayed 1 night in Oct 2023

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate
Stayed 1 night in Sep 2023

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Taylor

Traveled with partner
Liked: Staff & service
The toilet was full of feces when I checked in. When I tried to flush it, the toilet just began overflowing. I checked out immediately after noticing.
Stayed 1 night in Sep 2023
Response from Ray on Sep 3, 2023
Dear Taylor,Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar management and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience.Sincerely,RayGeneral Manager

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
I am extremely disappointed with this hotel and will never stay there again due to their hidden fees and lack of communication explaining what the $95 was for. My stay was booked through hotels.com where the room was paid for. Then when I got to the hotel they charge you another $95. I've tried to call twice to get an explanation from the manager and the first time they said he wasn't in. The next time I called no one answered. The girl that answered the first time was sweet, but was not much help in explaining what the $95 was for. I was told by hotels.com that is was a "room tax". What a joke
Stayed 1 night in Aug 2023
Response from Ray on Sep 2, 2023
Dear Andrew, Dear Swe,We sincerely regret your experience. Providing exceptional service is one of our key priorities, so I am very sorry we let you down in this area. Please feel free to contact us if have any further question or convenance.We value you as our guest and hope to have another opportunity to provide you with a stay that aligns with our high expectations of providing warm and hospitable service to every guest on every visit.Sincerely,RayGeneral Manager

10/10 Excellent

martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There in Luling for a funeral . Bed was comfortable and room clean .
Stayed 1 night in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay.
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Typical motel accomadations. Shows signs of deteriation if maintance is ignored. Everything is in good shape now, but if left to the public it will become rundown.
Stayed 4 nights in Jul 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
The property was in a good location, and clean. The only issues were my room smella little mildew.
Stayed 5 nights in Jun 2023

8/10 Good

Quenette

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time stating and talk about a huge difference the staff was friendly, and the rooms smelled and was so clean.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sylvia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it was clean and convenient to the gas stations. need more parking space area. breakfast is served too early.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and clean and good parking space. Breakfast was great and it was a very comfortable quiet place to stay.
Stayed 1 night in Apr 2023

10/10 Excellent

NORA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly we had some quite noisy upstairs neighbors. Other than that the room was great. Breakfast options were typical.
Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Juliette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Friendly staff the hotel is very clean. Beds are big and comfy. I will come back soon.
Stayed 2 nights in Mar 2023

10/10 Excellent

zack

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
loved it, clean and quiet despite being on the highway, front desk clerk very pleasant, thanks for the recommendation for the catio guy
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your time
The staff was delightful and efficient. Breakfast was good and dining area quiet and relaxing
Stayed 1 night in Feb 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, comfortable, and very friendly staff
Stayed 1 night in Feb 2023

4/10 Poor

Teesha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was kind and breakfast was nice, but had problems with the heat in first room and the room I was moved into because of the first room heat situation.
Stayed 1 night in Jan 2023
Response from Ray on Jan 30, 2023
Dear Teesha, Thank you for acknowledging our friendly associates even though you were underwhelmed with our accommodations. Your comfort is very important to us, and we appreciate your sincere feedback which fosters improvement for future stays. We hope to have the opportunity to impress you on a return visit.Sincerely,RayGeneral Manager

10/10 Excellent

Latisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet. AC worked great and the bed was comfy. Great breakfast as well.
Stayed 1 night in Jan 2023
Response from Ray on Jan 30, 2023
Dear Latisha, We are thrilled to hear your stay was top-notch! Our team truly cares about every aspect of your visit and will be delighted to know it made a difference in your travel experience. Thank you for choosing us; we hope to welcome you again soon.Best,RayGeneral Manager

10/10 Excellent

Aliyah

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022

10/10 Excellent

IRMA

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ray on Jan 3, 2023
Dear Irma, On behalf of our entire team, I would like to thank you for your kind review. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area.Best, RayGeneral Manager

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Response from Ray on Jan 3, 2023
Dear Teresa, Thank you for taking the time to share your experience. I’m happy to hear that our friendly staff made for an enjoyable stay. A return visit is the best compliment!Best, RayGeneral Manager

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It Was OK
It was a one nite stay, a small own between San Antonio & Houston. Check-in was fast, room was clean and comfortable, everything worked fine. Breakfast was basic, good coffee. The room was quiet , I slept good.
Stayed 1 night in Dec 2022
Response from Ray on Jan 3, 2023
Dear John,We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit.Best,RayGeneral Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ray on Nov 21, 2022
Dear Pamela,Thank you for taking the time to share your experience and for championing our hotel. We look forward to welcoming you back for another quality stay soon.Best,RayGeneral Manager

2/10 Terrible

Quenette

Traveled with partner
Disliked: Staff & service
i came into to check in and there was no staff present at the front desk there was a listed number for us to call and we did and there was a bell and no one came we stood up front for over 30 minutes. then finally a staff member came up in a tshirt, sweatpants with no shoes came up there to tell us we hadn’t been waiting. Then to go to a room where the heat did not work and there was hair i. the shower
Stayed 1 night in Nov 2022
Response from Ray on Nov 21, 2022
Dear Quenette, Our apologies that your stay was not enjoyable. The issues you mentioned are very unusual for our hotel and very untypical. We will certainly look into the issues and be sure to address them so as not to negatively impact future guests. We hope that we will have the opportunity to regain your trust in the future.Sincerely,RayGeneral Manager