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Reviews of Hostal Los Arcos

2.5 out of 5
Hostal Los Arcos
Calle del Marqués Viudo de Pontejos, 3,, Piso 2, Madrid, Madrid

Reviews

6.0
Rating 10 - Excellent. 9 out of 51 reviews" "
Rating 8 - Good. 12 out of 51 reviews" "
Rating 6 - Okay. 11 out of 51 reviews" "
Rating 4 - Poor. 7 out of 51 reviews" "
Rating 2 - Terrible. 12 out of 51 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leandro

Stayed 4 nights in Jan 2024

2/10 Terrible

Jose, Doral

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Muy inseguro y muy caro.
Stayed 2 nights in Sep 2023

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
A couple of things I would suggest to improve your customer's experience is to first ensure that the photos of the rooms are accurate. The room I checked in was not the same room in the photo on the website. Second, perhaps put in the exact dimensions of the bed. The bed was too small to fit an adult comfortably. The room was rather claustrophobic, to say the least.
Stayed 1 night in Sep 2023

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Hotel ever, avoid at all costs
I booked twin room for my adult son & myself only to be given a tiny, windowless room, with a small double bed, and an arrogant and rude landlady who had no interest or concern and had a this is what I've got, we've given out the twin room to earlier arrivals!! Attitude of you didn't book with us so take it up with expedia, shocking worse hotel I've ever gone to, just walked out and found an alternative right opposite, Il Castillo, ten times better in every way, and same price, I'm now fighting for a refund.
Stayed 3 nights in Apr 2023

8/10 Good

Alfredo E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Semana en Madrid
La ubicación del Hotel es inmejorable. No tiene ascensor, traiga poco equipaje.
Stayed 5 nights in Mar 2023

2/10 Terrible

Carolina, San Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORSE HOSTEL IN SOL MADRID. JUST DON'T. Dirty, old, smoke smell everywhere, I took me two minutes and then I run.
Stayed 2 nights in Dec 2022

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience ever. Check in supposed to be at 2:00 pm we were there and the place was closed. We were calling multiples times and couldn’t get a hold of anyone. We had to pay for another hotel right in front, our plan was to pay one extra night at the other place until we could get a hold of this hotel. We came back next day, they gave us a room, this was the worst experience ever! Room had pee In the bed, in the floor, human hair all over the bed, room Wasn’t clean, it was obvious that some other people used the room and wasn’t clean. Wet towels on the floor, the bathroom infested with roaches and fungus and mold everywhere not to mention you can barely fit. Terrible bed, la know basic hygiene. We didn’t stay. This place shouldn’t be in business
Stayed 4 nights in Jul 2021

8/10 Good

Adriana, Montevideo

Liked: Cleanliness, staff & service
Todo bien pero ni la aplicacion ni el hotel te avisan que si no reservaste con anticipación, no vas a poder visitar Alhambra porque está agotado, y ese es el motivo de tu visita a Granada....te venden el hospedaje y cuando llegas te avisan que no lo vas a poder visitar....muy mal por ambos
Stayed 4 nights in May 2024

6/10 Okay

Luismi

Stayed 2 nights in Apr 2024

6/10 Okay

Juan Ramon

Liked: Staff & service
Muy antiguo
Stayed 3 nights in Mar 2024

8/10 Good

Juan Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situación muy céntrica para hacer muchísimas salidas a pie
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Calidad precio nada que ver muy caro para una habitación con dos camas, una de ellas es de bebé y son además muy incómodas y ruidosas, no hay cobertura y el agua tarda mucho en calentarse no ofrecen ni toallas en fin lo único bueno es que está en puerta del sol.
Stayed 2 nights in Feb 2024

8/10 Good

Luc

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Antonia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para no volver
Un desastre.
Stayed 3 nights in Oct 2023

10/10 Excellent

Carlos Norberto

Stayed 1 night in Oct 2023

8/10 Good

MARLENE

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hôtel un peu vieillot
Hôtel convenable et propre, mais un peu vieillot. Très bonne situation en centre-ville.
Stayed 1 night in Oct 2023

8/10 Good

Ana Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

ishida

Disliked: Staff & service, property conditions & facilities
日本人には、不適だと思います。
Stayed 2 nights in Sep 2023

10/10 Excellent

Leamsi

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opcion y precio.
Stayed 2 nights in Jul 2023

8/10 Good

jose

Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

6/10 Okay

mary

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Carlos Javier

Liked: Staff & service
No hay ascensor.
Stayed 6 nights in Mar 2023

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2023

4/10 Poor

Finn

Stayed 4 nights in Feb 2023

4/10 Poor

Maria Magdalena

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Carolin

Stayed 1 night in Nov 2022

2/10 Terrible

Juan Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostal pésimo y caro
Hostal malísimo, no sé lo recomendaria a nadie ,subir las escaleras con maleta ó sin maletas es arriesgado,escalones de madera rotas ,habitacion ridícula e imposible dormir muchos ruidos de agua la cama malísima. Nunca volveré ahí
Stayed 2 nights in Oct 2022

8/10 Good

Miguel Ángel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Excelente por su precio
El personal era muy acogedor y amable, la ubicación y la limpieza también eran excelentes. Para el precio que tiene no tengo nada que reprochar.
Stayed 1 night in Jun 2022

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Humberto Neto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial, como pone en la descripción
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness
Muy sencillo
Lo justo
Stayed 1 night in Dec 2021

6/10 Okay

anderson

Liked: Cleanliness, staff & service
Só para uma noite mesmo
Quarto apertado, sem estrutura. Só para passar uma noite mesmo. Caro para o que oferece.
Stayed 1 night in Dec 2021

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour désastreux: beaucoup trop de choses à dire
A l’arrivée, découverte d’un couloir extrêmement étroit menant jusqu’à la chambre. Le hall ainsi que le couloir portaient une odeur difficilement supportable, un courant d’air glacial les traversant. La chambre était remplie de poussières, les placards contenaient des sacs, valises et cadis de courses remplis d’objets non identifiés. Pas de fenêtre dans la chambre ni dans la salle de bain. Les lumières qui s’éteignent en débranchant le sèche cheveux de la salle de bain. Lunette des toilettes cassée, eau chaude en discontinue. On entend tout du dehors, la sonnette de l’accueil, les clients marchant dans les couloirs ou les escaliers, se douchant depuis leur chambre, faisant leurs besoins ou ayant des ébats. J’en conclus donc que ce que nous disions ou pouvions faire depuis notre chambre étaient possiblement entendus par les autres clients de l’hôtel. A chaque fois que quelqu’un sortait ou entrait de sa chambre, nous avions l’impression que quelqu’un enfonçait notre porte. Dans la chambre, presque pas de réseau mobile (isolée du réseau mais pas du bruit à l’évidence). Nous avions demandé un microonde à notre disposition. Le personnel de l’accueil nous a annoncé qu’il avait cramé. Peu cher pour la localisation, je ne recommanderais néanmoins pas cet endroit.
Stayed 2 nights in Nov 2021

2/10 Terrible

HUGO

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

leticia

Disliked: Staff & service, room comfort
Descepcionante
El recepcionista totalmente indiferente, la habitación sin ventana, a pesar de ser martes y en temporada baja no quiso cambiarme de habitación alegando que está lleno, lo cula era mentira ya que realice una reservación ficticia en hôtels.com y le confirmaba 3 habitaciones.
Stayed 2 nights in Oct 2021

6/10 Okay

Ana Gabriela

Stayed 1 night in Oct 2021

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion estaba muy bien
Stayed 1 night in Sep 2021

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barato, baratísimo y malo, malisimo
Un completo despropósito, la habitación olía a pis de animal. No había papel higiénico, ni gel de ducha y las toallas eran de mirame y se mojaron inmediatamente, la luz del baño, era la del espejo por qué no había otra, y estaba fuera de su anclaje y colgaba del mismo cable de la electricidad. No había persiana... En. Fin. Que si, que el precio y bla bla como dicen. Pero es que me he alojado en París en un hostal por 17€ y juro por Dios que tenía de TODO. hasta desayuno incluido, En Anvers. Soy una persona que no se molesta en poner malas críticas nunca. Pero es que esto ya pasó de castaño a oscuro. Un compendio de despropósitos, no me importa que fuese pequeña, que lo era, es que la limpieza era zero. Las comodidades y servicios nulos. No podría decir que fue peor.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
a éviter
chambre infecte. aucune protection sur appareil d'éclairage. aucune fenêtre. chambre très humide. seule ouverture, une planche en bois au dessus de la porte de la chambre, donnant dans le couloir. pour deux personne seulement deux petites serviettes. intereiur du placard etageres cassées. hôtel a supprimer du site
Stayed 3 nights in Jun 2021

6/10 Okay

Bilal

Traveled with group
Disliked: Property conditions & facilities, room comfort
Bien situé mais pas terrible
Pour le prix payé ça reste correct mais il est possible de trouver beaucoup mieux. La salle de bain est trés étroite et le passage pour les toilttes fait moin de 50cm.
Le passage pour les toilettes est miniscule
Stayed 1 night in Jul 2021

4/10 Poor

Cleilton

Traveled with family
Disliked: Staff & service
Cancelad
no he ido, e no me reembolsaron
Stayed 1 night in Dec 2020

10/10 Excellent

Natali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Los arcos on Jul 5, 2020
Muchas gracias , por su opinion

8/10 Good

Oumar

Stayed 1 night in Jun 2020
Response from Muchas gracias , por su opinion on Jul 5, 2020
Muchas gracias , por su opinion