Outdoor pool

Reviews of Hampton Inn Magnolia

2.5 out of 5
Hampton Inn Magnolia
128 Hwy 79 Bypass North, Magnolia, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 349 reviews" "
Rating 8 - Good. 74 out of 349 reviews" "
Rating 6 - Okay. 19 out of 349 reviews" "
Rating 4 - Poor. 9 out of 349 reviews" "
Rating 2 - Terrible. 15 out of 349 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Teresa

Business traveler, Traveled with partner, Traveled with pets
I pulled the extra blanket of the bag and placed it accross my dog kennel. There was a bed bug on it. I looked around the room and did not see anything else. I did wake up to a few bug bites. I did not say anything due to the hotel not having any other rooms available. When I checked I mentioned that there was a lot of cars. The checkin guy told me. They was full. I am truly upset that I spent 230$ on this !! Teresa Dowell Tesswannabe@yahoo.com
Stayed 1 night in May 2024

10/10 Excellent

Stacey

Liked: Amenities, property conditions & facilities
I always stay here when visiting my daughter at SAU. The hotel is nice and clean and I am always treated like family by the staff
Stayed 3 nights in May 2024

2/10 Terrible

Niki

Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs an upgrade
Stayed 3 nights in Mar 2024
Response from Secily Lowery Assistant General Manager on Apr 22, 2024
Thank you for taking the time to leave us a review from your stay a month ago. We appreciate your input! We are currently in the plan making stage of renovating. Hopefully on your next visit (should you decide to do so) you will see an improvement!

10/10 Excellent

Brenda

Liked: Amenities
Good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and the very kind staff. Always feel welcome here!
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when we’re in town.
Stayed 4 nights in Nov 2023

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The people were great
Stayed 1 night in Nov 2023
Response from Secily Lowery Assistant General Manager on Nov 9, 2023
Thank you so much! We look forward to seeing you again!

10/10 Excellent

karen

Stayed 2 nights in Nov 2023
Response from Secily Lowery Assistant General Manager on Nov 9, 2023
Thank you so much! We look forward to seeing you again the next time you are in our area!

10/10 Excellent

Benny

Stayed 1 night in Nov 2023

8/10 Good

Stacey

Stayed 1 night in Oct 2023

8/10 Good

Gene

Stayed 2 nights in Oct 2023
Response from Secily Lowery Assistant General Manager on Nov 9, 2023
Thank you Gene! We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Secily Lowery Assistant General Manager on Nov 9, 2023
Thank you! We appreciate your feedback!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The carpet was damp and when I woke up my eyes were red and I was having trouble breathing due to allergies. I am allergic to dust and mold which makes me think the room was not clean.
Stayed 1 night in Oct 2023
Response from Secily Assistant General Manager on Oct 16, 2023
Thank you for letting us know. We'll look into it.

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from Secily Lowery Assistant General Manager on Nov 9, 2023
Thank you for your review Chris! We look forward to seeing you again in the future! Have a great day!

6/10 Okay

Laveda

Disliked: Cleanliness
When I checked into my room the sheets on the bed had not been changed. I had to call the front desk to get clean sheets on my bed.
Stayed 1 night in Oct 2023
Response from Secily Lowery, Assistant General Manager on Oct 9, 2023
Thank you for taking the time to leave a review. I'm glad that we were able to accommodate you. This is the first review that I've had in two years with this issue. I'll be sure to watch over my housekeepers to ensure that they are changing the sheets. It is an immediate termination if they are not. That is definitely a no go in this hotel!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when coming to Magnolia. Staff is always friendly and bed is comfortable.
Stayed 2 nights in Sep 2023
Response from Makaylen on Oct 2, 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!

2/10 Terrible

Vanessa

Stayed 1 night in Sep 2023
Response from Secily Lowery Assistant General Manager on Nov 9, 2023
We're sorry that you did not enjoy your stay Vanessa. Please feel free to let us know how we could have improved your stay!

8/10 Good

Kim

Stayed 2 nights in Sep 2023
Response from Makaylen on Oct 2, 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Makaylen on Oct 2, 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!

8/10 Good

Challis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a decent hotel a little pricey
Nice hotel. Beds were moderately comfortable. Not as good as other Hampton Inns. Breakfast was just ok
Stayed 1 night in Aug 2023
Response from Secily Lowery, Assistant General Manager on Sep 5, 2023
Thank you for taking the time to give us your feedback. We do appreciate it. We are due for renovations this year. Hopefully you can come back when they are done and see the improvements that have been made!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
We had comfy beds, a decent hot meal, and a clean room.
Stayed 1 night in Aug 2023
Response from Secily Assistant General Manager on Aug 30, 2023
Thank you so much! We look forward to seeing you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hampton inn is always reliable. Room was comfortable, and the hotel convenient to my business in Magnolia. The coffee in the room was very good, as was that at breakfast.
Stayed 1 night in Aug 2023
Response from Secily Assistant General Manager on Aug 30, 2023
Thank you so much John! We appreciate your feedback! We look forward to seeing you again in the future!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Secily Assistant General Manager on Aug 30, 2023
Thank you so much Stacey! We look forward to seeing you again!

2/10 Terrible

Brennen

Traveled with family
Accidentally made booking tried to cancel and kept get transferred to different people for over 15 minutes. Never got to talk to final person got hung up on
Stayed 1 night in Jul 2023

6/10 Okay

Sydni

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Secily on Jul 10, 2023
Thank you for taking the time to leave us a review. We are sorry to hear that you did not have the best stay possible. Please contact the hotel directly so that we can obtain more information that will allow us to give you (and others) a better stay in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG !!!!!!
Everyone was great! The breakfast was fresh and ho. The hotel was very clean inside and outside!
Stayed 2 nights in Jun 2023
Response from Secily on Jul 5, 2023
Thank you so much for taking the time to leave a review! We're glad that you enjoyed your stay! We hope to see you again in the future!

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and fast check in
Stayed 1 night in Jun 2023
Response from Secily on Jul 5, 2023
Thank you for taking the time to leave us a review! We strive to provide a family-like atmosphere and are glad to know that you felt that! We look forward to seeing you again in the future!

10/10 Excellent

charles

Stayed 1 night in Jun 2023
Response from Secily on Jul 5, 2023
Thank you for taking the time to leave a positive review! We look forward to seeing you again!

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful
Stayed 1 night in May 2023
Response from Secily on Jul 5, 2023
Thank you for taking the time to leave a positive review! We strive to provide our guests with the best experience possible! Thank you for noticing! We look forward to seeing you again in the future!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I met 1 staff member, never saw housekeeping, stayed 2 nights. I get not changing sheets or using towels more than once. But prices aren't going down they keep going up with less service and amenitiea. Property was clean and quiet. Lady who checked me in was very nice and very helpful.
Stayed 2 nights in May 2023
Response from Secily on Jul 6, 2023
Thank you so much for taking the time to leave a review! We do appreciate any and all feedback. We look forward to meeting you again in the future!

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that checked us in was very nice.
Stayed 1 night in May 2023
Response from Secily on Jul 6, 2023
Thank you so much for your positive feedback! It makes us happy when our guests are happy! We look forward to seeing you again in the future!

6/10 Okay

Glenn

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rachel on May 8, 2023
Thank you for your review, we use feedback like yours to better improve our hotel. We hope you will stay with us again so that we may blow you away with our service!

4/10 Poor

Stephen

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2023
Response from Rachel on May 8, 2023
Mr. Murphy, I am sorry that we did not meet your expectations. If you have anything specific we can work on please let us know. Feedback like yours is valuable so that we can continue to improve.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rachel on May 8, 2023
We are glad that you had a good stay. We hope to see you in Magnolia again soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice helpful staff
Stayed 1 night in Apr 2023
Response from Makaylen on Oct 2, 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Rachel on May 8, 2023
Thank you for your feedback Mr. Diamond, we are glad that you had a great stay. We hope to see you again soon!

10/10 Excellent

JuMarcus

Stayed 2 nights in Apr 2023
Response from Makaylen on Oct 2, 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!

10/10 Excellent

Norberto

Stayed 2 nights in Mar 2023
Response from Makaylen on Oct 2, 2023
Thank you for staying with us! We strive to keep our guests happy and satisfied!

6/10 Okay

Mary

Traveled with family
The room was overpriced as compared to other rooms in the area. The price of the room was around $200 and not a suite, just 2 queen beds. It said it slept 5 but didn’t. The room was small as well.
Stayed 1 night in Mar 2023
Response from Angel on Mar 27, 2023
Thank you for taking the time to leave a review! Luckily our rates include breakfast and Many other amenities. I hope that Next time you'll become a member and get the amazing benefits. Along with the option to get a free upgrade.

10/10 Excellent

Nancy

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Angel on Apr 15, 2023
Thank you so much Nancy for leaving us an amazing review! We look for our guests to tell us anything so we can improve in every way.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay in Magnolia
Good hotel. The front desk staff was very kind and personable. You'll love staying here if you prefer firm beds.
Stayed 1 night in Feb 2023
Response from Angel on Mar 6, 2023
Thank you so much for taking the time out of your day to Give us some helpful feedback! We hope that every stay with us Is Above and beyond expectations.

2/10 Terrible

Christa, Dalton

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was fine. But canceling someone's reservation without checking to see if they were on there way or not. Is very unexcepable. When asked about there policy about late arrivals. The lady could not state or provide.
Stayed 1 night in Feb 2023

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was good breakfast was great thank
Stayed 1 night in Feb 2023
Response from -Angel on Feb 11, 2023
Your very welcome! hope to have you back again soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place I will stay in Magnolia. Great staff and quiet room. Breakfast is simple but good.
Response from -Angel on Feb 11, 2023
Appreciate your review! hope to see you again

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from -Angel on Feb 11, 2023
Thank you for your review ! hope that you stay with us again.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very polite and responsive to all requests. Will stay here again.
Stayed 4 nights in Dec 2022
Response from -Angel on Feb 11, 2023
Thank you for your Review, defiantly hope to see you again!

4/10 Poor

Homer

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Bathroom had no exhaust fan. 6 o'clock breakfast eggs came out at 6:30, gravy was cold, bananas were overripe, I just expected more for the price!
Stayed 1 night in Dec 2022

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. The hotel was a little hard to get to due to only one entrance in & out. And the breakfast was ok, but it was cold.
Stayed 1 night in Dec 2022

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to campus and the square for eating and shopping.