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Reviews of ZEN Rooms Sheridan Mandaluyong

2 out of 5
ZEN Rooms Sheridan Mandaluyong
DMCI Sheridan South Tower, Mandaluyong City, Pasig

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Irene

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was nice and clean the staff were nice, friendly and helpful i recommend it
Stayed 3 nights in Oct 2019
Response from Review Management Associate-Bea on Nov 7, 2019
Dear ZEN Guest, Thank you very much for leaving us your feedback. We are glad to know that you are satisfied with our services. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again! Best regards, Bea

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!! We will come back and stay there again
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
First of all, the staff were extremely polite. But if you have a car or expect someone with a car to visit you, the parking situation is not good. There are limited spots available. Sometimes I was afforded a spot , other times not. This meant I had to park in another public garage away from the property and walk. The parking, even when available is expensive. You must turn over your drivers license or other ID to park. It's very inconvenient.
Stayed 7 nights in Jun 2019

2/10 Terrible

F.K Maurice

Disliked: Staff & service, property conditions & facilities, room comfort
Bad customer service, waiting 1 house for checkout, out of power for 10 hours.
Stayed 5 nights in Jun 2019

8/10 Good

Yuk Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5d4n in Manila
Have a good stay in the room. Customer service team is very attentive. Can accommodate our check in and check out time. They arrange a house keeping service for every 3days , but they prefer doing it while you are in the room . So if you do want your room to be cleaned while you are away. You need to give the customer service a call for the arrangement. General reminder , traffic to and from airport can be variate a lot .. better leave enough buffer for you trip :)
Stayed 4 nights in Jun 2019

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean. I love that it has a microwave and small refrigerator. It was also nice that there is an electric fan to keep us cool if there are extra visitor in the room and while waiting for the air conditioner to cool the room. William was very helpful and friendly. I was planning of booking the room again but it was already sold out for the date that I want. I will definitely try to stay there again next time that I visit.
Stayed 1 night in Apr 2019

10/10 Excellent

Eli, New York City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIDDEN GEM. Right over the EDSA bridge and walking distance to SM Light Mall and short ride to Megamall, Sheridan Towers is a great value for what it provides. New, clean building with a breezy common area, the pools are clean and gym is sufficient (both for fees). My favorite part was the Roof Deck that has sweeping views of the entire city. Great spot to catch the sunset and relax when the sun goes down. I stayed in a Studio on the 9th floor. Clean, comfortable, smart tv (no cable which is fine by me), sturdy bed. Staff couldn’t be friendlier or more helpful. 10/10 will return.
Stayed 7 nights in Mar 2019

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled within 48 hours
Regrettably, this was cancelled within 48 hours. Confident enough I will be refunded in full as I cancelled before check in time. Can we be please very clear in making policies next time? Be direct and When We Say, We Do! Thanks!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities
There was no dental kit. It would have been nice to have at least the basic ones: toothbrush and toothpaste. The television wasn't working as well. However, service was good. The staff were very accommodating.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Homayoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Over all it was good. With the exception of limited ( extra charge for ) pool and no fitness room access. For some odd reason the place doesn't have a street number and taxi drivers, grab, uber, even local people had a hard time to locate the Sheridan So. Tower.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Staff is very hospitable and easy to deal with. The price is also cheaper. Nice Hotel!!
Stayed 1 night in Dec 2018

10/10 Excellent

nad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Nook
A Rare sweet nook where i was able to get a full relaxation and comfort for myself. The free flow of the wind makes one can fall asleep while just hanging around at the spacious ground Lobby. Super nice!
Stayed 1 night in Dec 2018
Response from ZEN Rooms on Dec 20, 2018
Dear Nad, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. I hope your next stay is just around the corner! We look forward to see you again. Best regards, Bella

2/10 Terrible

Who

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
チェックイン手続きもさることながら、事前から何度か連絡を試みても、回答がないことが続き、不信感が募っていた。また、チェックイン前日の電話応答の際の回答内容と当日の乖離、更に、当日チェックイン時に7：00には出発しないといけないため6：50に部屋のチェック、デポジット返金を依頼した。何度も確認したところ、当該人またはボスが対応することになると。他者の場合申し送りすると確約したものの、当日その実現はなく、電話を入れたところ寝起きの声。今から出向くといった態度。バスルームの臭いにおい、夜遅くまで聞こえる近隣の建設工事の音、部屋の暗さ、ローカルチャンネルしかないテレビ等々。ZEN全てに関し、二度と宿泊することはないし、全くもって勧めない。
Stayed 1 night in Nov 2019
Response from Review Operations Associate-Bea on Nov 22, 2019
Dear ZEN Guest, Thanks a lot for taking the time to review your stay! We are sorry to know that you didn't like your stay with us this time; we can assure you that we are continuously working on improving our customer experience and your feedback is helping us and we will re-audit the property within the next 2 weeks to make sure everything is good for our customers' comfort. We hope you give us a chance to make you travel more and pay less. Best regards, Bea

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
プールの水質や休憩できる椅子やパラソルの有無、太陽が当たるか否かといった情報があった方がベター（ここのプールは最悪）。一方、ジムについても、月会費１０００ペソを使うよう要求された。ジムがあっても、５泊程度の宿泊では無意味。事前にそのような情報がわかるようにしてほしい。部屋は非常に良かった。予備のトイレットペーパーや無料のペットボトルの水ぐらい用意しておいたほうがいいでしょう。
Stayed 5 nights in Jan 2019