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Reviews of Zalagh Kasbah Hotel and Spa

4 out of 5
Zalagh Kasbah Hotel and Spa
Zone Touristique Agdal, Avenu Mohammed VI, Marrakech

Reviews

6.2
Rating 10 - Excellent. 26 out of 148 reviews" "
Rating 8 - Good. 41 out of 148 reviews" "
Rating 6 - Okay. 27 out of 148 reviews" "
Rating 4 - Poor. 19 out of 148 reviews" "
Rating 2 - Terrible. 35 out of 148 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from it
Not good .. no direction or suggestion from staff.. none told me anything about that I have breakfast is included on my reservation.. finally I found after I ask and was terrible..
Stayed 3 nights in Dec 2023

2/10 Terrible

Atin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel, Not recommended at all. Room service terrible. We booked family room and they gave us triplet room and when I complain,they change it. hot water not coming. Room heating not working. No staff understand english.
Stayed 1 night in Dec 2023

6/10 Okay

Atin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Esam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Stan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful
Undoubtedly the worst hotel I have ever stayed at!! Filthy (just one example inn pic below), rude, stench was putrid, food gave me an infection (5 days on medication). Staff nice(ish) Management aggressive, & rude. Hotel needs a massive upgrade, and a proper general manager. Nice location
Stayed 2 nights in May 2023

6/10 Okay

TARIK

Liked: Staff & service
Good
Stayed 1 night in Feb 2023

8/10 Good

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast could use variation and common areas could be cleaner, other than that everything was fine.

6/10 Okay

T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely friendly. Thank you to everyone who helped my family pull off the most impressive birthday surprise. Although the rooms did not have wifi, you could use the slow internet in the lobby. It would have been perfect if the rooms had wifi connection.
Stayed 4 nights in Oct 2022

10/10 Excellent

Rubina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! 2nd time visiting
Stayed 5 nights in Aug 2022

10/10 Excellent

Abdellah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great 👌
Stayed 1 night in Aug 2022

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at this hotel
Stayed 7 nights in Jul 2022

10/10 Excellent

Abdeljalil

Stayed 2 nights in Jul 2022

2/10 Terrible

Ouissam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Adnan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs updating
This hotel can do with major updates, the first room we got was dark and on ground floor there was a old black banana stuck behind the tv,we moved the next morning rooms second room was ok showers can do with major updates pool was freezing cold, staff are freindly and do try to help but the hotel needs overall updating all around. The breakfast was the nicest thing there.
Stayed 3 nights in Feb 2020

2/10 Terrible

Jennifer, Tanger

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Racist staff , go to other hotels... Not worth a visit as no smile was given ... and things don’t look normal with the way the staff are looking to their customers!!! Seems like a prison treatment!!!!!!!
Stayed 1 night in Feb 2020

2/10 Terrible

Henrygt, New Zealand

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worst staff ever.. except the cleaners and the ladies... No Privacy.. too long to check-in
Stayed 1 night in Feb 2020

2/10 Terrible

Zizoo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was a solo traveler, i guess this made thim think they can take things from me and i will forget... they treated me so rudely. A young individual from the stuff will come to you at while you having a sun bath just to disturb you. They do stupid staff to customers. Others around the area are bigger and nicer, plus similar prices.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. It took ages to check in and out
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very worrying that the hotel photocopy passports and keep the copies “in a folder” indefinitely (we asked about their data protection and retention policy). Fair enough if they want to keep records of the visa entry numbers, but the obtaining and retaining of passport copies is unnecessary and despicable. The range of breakfast could have been better (and fresher) - as vegetarians, we struggled to find options, which was disappointing. The staff could be more prompt at fixing maintenance issues.
Stayed 7 nights in Oct 2019
Response from ES SABAR Hamza on Nov 9, 2019
Dear guest, We would like to thank you for your leaving your notes. We would like to inform you that we had a great pleasure to have you with us. Regarding the copy of your passport, we would like to ensure you that it is a just procedure we follow for the safety of our guests, ensuring you also that we protect the data of every guest. Regarding the food, we would like to let you know that we try our best in order to meet the needs of every client. We would like to see you again as soon as poosible

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service
The porters were kind and friendly. Reception ladies were lovely. Hotel is nice for families. The hotel does not warn you that if you take an excursion with them the driver would still want a 200 dirham tip and so did our guide. Be prepared to pay so have extra cash on hand.
Stayed 5 nights in Oct 2019
Response from ES SABAR Hamza on Nov 6, 2019
Dear customer, We would like to thank you for your professional cooperation and we wish to see you again in order to have another beautiful and enjoyable experience. Concerning trips, we would like to ensure you that our hotel has nothing to do with them because we do not organise them. Looking forward to seeing again Kind regards

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness
One of the worst hotels I have stayed at. Our room was not clean, AC did not work and not even an iron was provided. Staff are not friendly at all.
Stayed 4 nights in Aug 2019
Response from ES SABAR HAMZA on Oct 11, 2019
Dear customer, We would like to apologise for what had happened an we would like to inform you that this is not our norms neither what we offer our customers. We would like to ensure you also that we always treat our customer with respect and equality. kind regards

4/10 Poor

Verified traveler

Stayed 12 nights in Aug 2019
Response from Hamza ES SABAR on Sep 25, 2019
Dear customer, Thenk you for your evaluation. Kind regards

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019
Response from Hamza ES SABAR on Aug 8, 2019
Dear customer, We woould like to apologise for what had happened ands we promise that we will fix thing as soon as possible. Kind regards

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
A Beautiful Disappointment
This hotel has the potential to be great, but instead left us extremely disappointed. The hotel and grounds are beautiful and well maintained. The front desk seemed to lack the ability to attend to customers in an orderly manner, and resorted to everyone pushing to the front of the desk in order to be attended to. We got a room that was advertised with a double bed, and two twin beds. What we received was two individually made twin beds pushed together to make a double bed, and a second twin bed. A third bed was promised at check in, but only arrived after we went back to the front desk and asked the status of it after a few hours. Every fixture in the bathroom was falling apart and required extra effort to make sure you didn't further break it. The beds and pillows were incredibly uncomfortable. Food on site is incredibly overpriced and underwhelming. There is a sign at the entrance where no outside food or beverage is allowed, forcing you to essentially purchase low quality food or eat offsite. The WiFi was so low quality, that internet was mostly unaccessible; Not just Netflix, but pretty much no website would load. There are positives though! Plenty of taxis available right outside the gates which was a plus. A 50MAD five to ten minute ride to the airport, train station, or medina. The non front desk staff was courteous and helpful. The pools were excellent, both for children and adults. But get there early, as seating is limited.
Stayed 2 nights in Jun 2019
Response from Hamza on Jun 26, 2019
Dear customer, We would like to thank you for taking time to write about your experience. However, we would like to inform you that we are unhappy to see that you did not enjoy your accommodation with, ensuring we will do our best in order to take the neccessary procedures to improve our quality. Kind regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Hamza on Apr 11, 2019
Dear clients, We would like to thank you for taking time to write this score, and ew apreciate your trust. We would love to see you again Kindest Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Hamza on Apr 11, 2019
Dear clients, We would like to thank you for taking time to write this score, and ew apreciate your trust. We would love to see you again Kindest Regards Guset Relations

6/10 Okay

Verified traveler

Hotel could do with some updating, it is clean but basic. Room was a great size, shower could do with being replaced, if I was staying for a holiday I would have liked something better.
Stayed 2 nights in Jan 2019
Response from HAMZA ESSABAR on Jan 30, 2019
Dear client We would like to thank you for taking time to write about your experience in our hotel. In addition to that, we would like to apologise because you were not satisfied during your accommodation in our hotel. However, we would like to assure that we have taken your notes into consideration to improve the level of our service. We would love to have a second chance with you in the near future Best wishes hamza ESSABAR Guest relation responsible

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from SOUKAINA L on Oct 25, 2018
Cher client, Merci d'avoir pris le pour écrire votre commentaire. Nous sommes tristes de savoir que vous n'étiez pas satisfait pendant votre séjour dans notre hôtel. Nous espérons avoir une autre chance de vous revoir dans notre hôtel pour une meilleure expérience. Meilleures salutations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Soukaina L on Sep 26, 2018
Dear client, Thank you for taking the time to rate our hotel. We are pleased to know that you were satisfied with the service provided and our facilities. We look forward to seeing you soon. Kindest regards.

4/10 Poor

World Travler, Washington DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing worked - the stuff was so rude.
I wanted 1h 45 mins to be checked in , when we finally got into the room. they were no toils, the shower was not working. we asked to change the room we were told none was available, the hotel did not look full at all . overall it was not worth to stay at this hotel. I will not come back . I know they are better hotels in he same area with similar cost.
Stayed 1 night in Apr 2018
Response from Guest Relation on May 12, 2018
Dear client , Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.Thank you again for bringing this issue to our attention ,We are restructuring the Entire Housekeeping department to ensure for better service and understanding the needs and requirments of our loyal guests.. Please come and stay with us again on your future travels so that we can show you the changes we did. Best regards ,Zalagh Kasbah Hôtel & Spa.

8/10 Good

Khadija

Liked: Cleanliness, room comfort

2/10 Terrible

Kaz, UK - London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuinely people.. AVOID!!!
Learn from others mistakes and avoid this hotel. Service by staff is the worst and rudest I have ever encountered in my life, no exaggeration. Location is not ideal at all. They don't have a fitness room, just a few machines that's all. Checked in room had no bath towels, took 2.5 hrs for someone to finally bring some. Wifi is very bad in the rooms. Spoke to one of the staff about the wifi and he said it was my phone, I said both my phones are not connecting. He said well that was tough and told me he was too busy to speak. I asked for the managers name and he refused to tell me. Seriously, go with a recognised worldwide brand, I would for sure next time. Even my riad two weeks earlier was so much better, the staff were fantastic - they actually cared! I wish I had taken notice of the other comments guests had made...very disappointing!

10/10 Excellent

Asiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little place to stay
Very quiet in the hustle and bustle of morroco

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non recommended
A non professional staff A poor quality service

6/10 Okay

HasNas, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
good hotel; poor customer service
The hotel was clean and comfortable. The staff were mainly unwelcoming and struggled to smile. The only staff member who deserves a mention is the shuttle bus driver - Samir.

6/10 Okay

Vern, Miami

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice Hotel in Need of Better Maintenance
This hotel is relatively new and looks nice. Spacious rooms, good facilities, great outdoor pool. Unfortunately, there is a lack to detail and proper maintenance. The staff is friendly, but very inefficient. The wireless Internet in the lobby area hardly ever works. We pulled the Ethernet cable from the only cable connected PC in the lobby in order to get a moderate Internet connection. No Internet in the room at all. Our room would require some maintenance jobs, for example, where the shower pipe comes out of the wall, a fist size hole is in the wall, holes in the ceiling, paint patches at many spots, etc. A safe would have been nice in a 4 star hotel. Bring your own toilet tissue, they don't replenish. They took all our towels in the morning, but brought new ones only after two reminders in the afternoon. We had been the only guests at checkout, but they still needed about 20 minutes to clarify the description of one position. The hotel has potential for more, but the mgmt. seems to have flaws. Though, some of the staff is very nice and helpful.

2/10 Terrible

Mic, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor management
Poor management , unhelpful staff, my booking purely mention king bed , but thy told me there's no king bed in this hotel, after lots off talking thy change to king bed room ,

2/10 Terrible

Laura and friend

Disliked: Cleanliness, staff & service
“Terrible customer service and awful value for money”
As soon as we arrived we were made to feel like an inconvenience to the reception staff who didn't give us any information about our stay and simply pointed us in the direction of a room. The room, although nice enough, boasted stained bedding, towels with holes in and hairs in the dirty bathtub. At dinner we were made to feel like second class citizens as we hadn't originally booked an evening meal. We were given conflicting information about the price by reception and the restaurant and faced a barrage of abuse from the aggressive restaurant manager when we raised the issue that the price was incorrect and the chicken was undercooked. He later tried to resolve this by plying us with free drinks when we complained about the service at reception. The food in general is mass produced, badly cooked and horrendously overpriced, along with the drinks. On a positive note, the ladies at the spa are wonderful and we had an amazing hammam to finish our visit. In summary, I would not recommend this hotel unless you like being ripped off and paying for terrible customer service. Believe me, you will get better service at a £15 a night riad in the medina and get to see the real Morocco.

8/10 Good

Maryann, London UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel-remote location
We spent 4 nights at this hotel as part of a Cosmos Coach tour around Morocco. The tour was scheduled to assemble at the Zalagh Kasbah, so we checked in there one day earlier for convenience. The hotel is on the grand Moroccan style, built entirely around a large swimming pool and sun-bed area. It was too cool (late November) for any swimming but the pool was carefully maintained daily and was spotlessly clean. The public areas were impressive and the breakfast was perfectly adequate - more Continental than "full English, or American", with only scrambled egg, or pastillas as a hot option. There was plenty of breads, rolls pastries, salad items, cereals etc in the style of European hotels. The only downside was the distance from the hotel to the Centre Ville (ie the Jemaa El Fna Square), where all the sights, souks and mosques are situated. It is some 4kms (at least) and is not on any public transport route. The hotel provides a limited free shuttle service-7 trips daily but the van broke down when we were there. We actually walked into the city using the Kotoubia Mosque minaret as a landmark - there is a pedestrian path lined with rose bushes on the right hand side of the roadway, and the walk is over completely flat land. It took 40 plus minutes. We had no safety concerns whatsoever. Otherwise pay no more that 40 dirrhams for a one-way petit taxi fare - every driver initially quotes 100 dirrhams, which is extortionate. Supermarket 10 mins walk towards town

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Nice hotel - a bit out of the way though
So, I booked this for one night because I arrived so late in Marrakech and I wanted to make sure I was in a safe location. This hotel is very beautiful and clean! The staff are friendly, but be careful as EVERYONE wants money - pretty much anyone who helps you in Marrakech expects money from you - except women and shopkeepers. I had asked the Zalagh to arrange for a car to pick me up at the airport - and instead of a taxi which should have cost about $18, I was stuck with a sedan which cost me about $60. I told the driver that it was too much and we settled on $40. ALWAYS NEGOTIATE YOUR PRICES. Be specific about which car you want. This hotel is the kind where people wait on you and expect tips, so be prepared for this. If you have money then go ahead and stay. It has a beautiful pool and the grounds are lovely. The negative thing about this is that it is not in walking distance of the medina. It is tucked away by the new area where it is a mesh of new hotels, residences, and streets leading to the palace. The room was nice though and it is the only "Western" style bathroom I saw during my entire trip in Morocco. There is also a TV and a nice balcony in each room.

6/10 Okay

Nordine

Business traveler, Traveled with family
Liked: Staff & service

2/10 Terrible

JEAN

Disliked: Staff & service, property conditions & facilities, room comfort
mauvais souvenir
c'est la seul hotel qui n'a pas réservé un accueil chaleureux à Marrakech , service déplorable et indifférence à l'accueil mauvais souvenir et surtout hotel trop éloigné du centre ville difficile d'accès trop isolé
Stayed 2 nights in Dec 2023

6/10 Okay

Abdulrahman

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

fatimazahra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Moulay rchid

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
El hotel es un hermoso edificio y ubicación, los servicios, la limpieza de las habitaciones y la comida no están al nivel de un hotel de 4 estrellas y hay trabajadores que no están al nivel.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Free parking and good location. Ok hotel
Have stayed here several times. Normally ok for the price. This time it was different. Probably because the holiday season in Morocco has started. The breakfast restaurant was overcrowded. Long waiting time for everything. Dirty plates. There are two breakfast restaurants at the hotel, but only one was in use. The hotel room was not very clean. They forgot to put in replacement towels.
Stayed 2 nights in Aug 2023

4/10 Poor

Ahmad Aref

Stayed 3 nights in Jul 2023

4/10 Poor

Maarten

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Het zwembad en de strandstoelen zijn zeer mooi. daar stopt ook het positieve, het ontbijt was vreselijk... overal vuile tafels nergens proper bestek/glazen te vinden. zeer beperkt buffet, het enige voedingsrijk eten was een omelet waar je 20min voor moet aanschuiven. verder waren de kamers slecht geïsoleerd waardoor je alles hoorde van buiten, de gang, de kamers rond je kamer. er waren mieren in de kamer.
Stayed 3 nights in Apr 2023