Indoor pool, open 6:00 AM to midnight, sun loungers
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Reviews of DoubleTree by Hilton Roseville Minneapolis

4 out of 5
DoubleTree by Hilton Roseville Minneapolis
2540 North Cleveland Avenue, Roseville, MN

Reviews

8.2

Very Good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew P

Disliked: Cleanliness, amenities, property conditions & facilities
Customer service is garbage
Stayed 3 nights in May 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent pool area. Breakfast buffet was lacking, but overall good experience.
Stayed 2 nights in May 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Christine

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and beds are so comfortable
Stayed 1 night in May 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

James

Traveled with partner
Liked: Amenities
Good price, clean, restaurant attached to the motel, the restaurant is very good.
Stayed 2 nights in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

6/10 Okay

Brandee

Traveled with family and small children, Traveled with partner
I only chose this location for the hot tub which unfortunately was a waste of my time because the hot tub was cold. The kids pull was warmer.
Stayed 1 night in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
I booked this hotel because i had 6 17 year old girls sleeping over at my house and wanted to relax in the hot tub. Hot tub was not cold. Other than that hotel was clean and staff was nice.
Stayed 1 night in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Emily, Moorhead

Stayed 1 night in Feb 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool area was huge and the water at a perfect temperature!
Stayed 1 night in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

John, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was one of the nicest. The rooms were comfy, nice beds....But our desk lamp's switch was broken, hot water wasn't abundant, the toilet seat was loose, bathroom sink had loose faucet handle, access door to fridge area wouldn't close, and no comp breakfast.
Stayed 2 nights in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Yomsen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Apr 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

6/10 Okay

Cale

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff were overall friendly with customers and check in was easy. Within an hour of being in the room the housekeeping randomly walked into our room without knocking to hand us a meal and beverage card. After that we noticed that there was an ant infestation in the bathroom (Captured on video). Hundred's of ants coming from under the floor next to the shower, crawling all over the towels and sink. This was brought to the front desk’s attention and they said they a manager would contact us later on but we felt extremely brushed off.
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Tina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and good location.
Stayed 1 night in Feb 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Jamey

Stayed 3 nights in Mar 2024
Response from T. on May 16, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Maralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my 4 day stay, will return next time I’m needing to be in the Cities!
Stayed 3 nights in Mar 2024

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all tremendous, nice room and great pool
Stayed 3 nights in Mar 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Shamoya

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth, St.cloud

Traveled with partner
Loved my visit
Stayed 1 night in Feb 2024

6/10 Okay

Maggie

Traveled with family
The staff was very friendly and nice. Axles is a wonderful place to have a meal. The beds were pretty uncomfortable. However, but otherwise it's pretty good stay overall.
Stayed 1 night in Feb 2024

10/10 Excellent

John, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Feb 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Jan 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Sinath, Millville

Stayed 2 nights in Jan 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Regina

Stayed 4 nights in Jan 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Linda

Liked: Amenities
Stayed 1 night in Jan 2024
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for Vikings game
Good location, friendly staff, had a shuttle to our event location.
Stayed 1 night in Dec 2023
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

6/10 Okay

Mikala

Stayed 2 nights in Dec 2023
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Amber, Minneapolis

Stayed 1 night in Dec 2023
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

6/10 Okay

shane

Stayed 4 nights in Dec 2023
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Krista

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Linda, Lake Village

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Love the amenities!
Stayed 1 night in Nov 2023
Response from T. on Feb 23, 2024
Thank you for taking the time to review your stay with us!

4/10 Poor

Jon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom has a very strong mildew smell, which carries in the main room.
Stayed 1 night in Nov 2023

10/10 Excellent

Abby

Stayed 2 nights in May 2023

8/10 Good

scott

Stayed 3 nights in Nov 2023

8/10 Good

LAQUINTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the spa area is really nice
Stayed 3 nights in Nov 2023

6/10 Okay

Scott

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Could have been better
Neighbors were extremely loud til about 1:00 AM. No one at the front desk for checkout, so I did not get a receipt
Stayed 1 night in Nov 2023
Response from The DoubleTree by Hilton, Roseville MN on Nov 28, 2023
I'm sorry that your stay was not up to your standards. We value your feedback and will communicate accordingly to our team to improve our guest experience. Thank you for your feedback.

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Comfortable beds with great pillows. Very large bath towels. Everything was very nice. Only negative is that the walls are paper thin and you could not only hear the tv next door, you could hear entire conversations.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy beds, thick towels, really nice staff, yummy drinks and apps in the bar, shuttle driver was an excellent driversnd super funny! Ill be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffery

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Convenient location. Spacious room
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were impressed!
The staff were all extremely helpful and friendly. We were really impressed with the cleanliness and comfortable bed!
Stayed 1 night in Oct 2023

2/10 Terrible

scott

Traveled with family
Disliked: Staff & service
Rude Front Desk Service at Check in
Front desk staff very rude and tried to skip serving us in line. Even the manager on duty was of no help. She had no control over her staff, according to her. The front desk person was rude, snappy, and clearly would rather be helping anyone else. My daughter had a separate room and they were being helped by someone else, who was very friendly and courteous as you would expect. Since there was a large wedding there, we were told if it got too noisy, we could go somewhere else. It was clear she would have rather been helping the person behind us in line. We are Caucasian while the person behind us was darker complected as was our helper Selma. Definitely would not recommend this hotel, nor will we be returning here. Much better hotels are available in the Twin Cities area.
Stayed 1 night in Oct 2023
Response from The DoubleTree by Hilton, Roseville MN on Nov 3, 2023
Thank you for taking the time to leave a review about your experience at our property. I'm sorry to hear that during our rush that you felt that our guest service agents were not attentive to your needs. We do our best to assist those in line in the order that they arrive. After reviewing the interaction with our front desk staff, it seems that the main concern that was raised was the wedding event and the noise levels that would come from it. As a guest choosing to stay on our property, we always like to ensure that they are informed of events or other large groups that are also staying with us as a courtesy. When the wedding was mentioned at check in, it was persistently questioned that if a noise complaint was made, what could we do about it? It was then explained that the event space was rented until 2 AM and due to the consistent questions and concerns that were expressed, it was suggested that if you were uncomfortable with staying on the property due to the event that was taking place even after our staff offered to move you to a higher floor, that there were other close by locations that could be an option as well. When a guest expresses un-comfortability with staying on our property, we always inform guests that there are other nearby properties as another option. I apologize that it may have felt unwelcoming for the suggestion. To address your mentioning of our staff preferring to assist other guests that were in waiting, after further review, all other guests were already assisted. I apologize if there was any confusion otherwise. Thank you for your comments, we will review the matter further with our staff in order to make improvements in our training.