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Reviews of Fairfield Inn & Suites by Marriott Minneapolis Shakopee

2.5 out of 5
Fairfield Inn & Suites by Marriott Minneapolis Shakopee
4600 12th Avenue East, Shakopee, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 391 reviews" "
Rating 8 - Good. 89 out of 391 reviews" "
Rating 6 - Okay. 27 out of 391 reviews" "
Rating 4 - Poor. 7 out of 391 reviews" "
Rating 2 - Terrible. 9 out of 391 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dude working the night was awesome! It was busy as heck in the lobby and he was friendly but organized in helping the guests. He had a great attitude. The girl in the morning was friendly as well.
Stayed 1 night in May 2024

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the great customer service. I was out very late and Kat was so nice in extending my check out. Great job, Kat!!
Stayed 1 night in May 2024

10/10 Excellent

Kris, Bartlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dylan at the front desk was absolutely outstanding!!! I had been in a car accident before I arrived and he was researching auto dealerships for me for the next day. He should have a raise!!!
Stayed 1 night in May 2024

4/10 Poor

Marissa

Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, very clean facility.
Stayed 1 night in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortsble
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth Ann Papacek

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luckily had the pool to ourselves! Kids loved the snack bag we got for being BonVoy members. Nice touch!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you Elizabeth for your review! We are glad you had a great time staying with us and enjoyed your bonvoy treats. We look forward to seeing you in the future!

8/10 Good

Rachael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Katryna Jolin on Apr 1, 2024
Thank you for your rating and review.

8/10 Good

Beth

The breakfast they have set up was nice, lots of options! Clean, friendly
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear guest,Thank you for your sharing your feedback with us. We hope to welcome you back again soon.

10/10 Excellent

Omar

Stayed 1 night in Mar 2024
Response from Katryna Jolin on Apr 1, 2024
Thank you for your rating and review.

10/10 Excellent

sharon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean & wuiet
Stayed 1 night in Feb 2024
Response from Marvin Rice on Mar 3, 2024
Hello,Thank you for sharing your feedback with us. We look forward to welcoming you back again, soon!

8/10 Good

Tom

Traveled with family and small children
Newer clean property. We had a two bed room that was listed as queens but the beds and room were small. A couple of front desk staff were a little uninspired and watching TV in the lobby.
Stayed 2 nights in Feb 2024
Response from Marvin Rice on Feb 19, 2024
Thank you for sharing your feedback with us. Your feedback will be shared with the hotel leaders and entire hotel staff in which pointing out these issues will also address the issue of the front desk staff to be more attentive to the guest. We hope to welcome you back again soon!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Marvin Rice on Feb 12, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in was super friendly and my room was super clean and comfortable!
Stayed 1 night in Feb 2024
Response from Assistant General Manager- Marvin Rice on Feb 5, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe. The staff was very pleasant and accommodating
Stayed 2 nights in Jan 2024
Response from Marvin Rice on Jan 30, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and the staff were friendly.
Stayed 2 nights in Jan 2024
Response from Marvin Rice on Jan 29, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

8/10 Good

Vashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager- Marvin Rice on Jan 22, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

8/10 Good

Verified traveler

Traveled with family
Very accommodating!!! Could have been cleaner, found hair on the floor upon checkin!
Stayed 3 nights in Jan 2024
Response from Marvin Rice on Jan 15, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Shawn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marvin Rice on Jan 15, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Carl

Stayed 1 night in Jan 2024
Response from Marvin Rice on Jan 29, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Otmar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice and clean, everything is very well maintained and perfect, the only bad thing is that the breakfast is very very bad, very cold food with no taste and very little variety, terrible coffee, otherwise everything is perfect
Stayed 1 night in Dec 2023
Response from Megan J on Jan 12, 2024
Thank you for your review! We are glad to have you as our guest!

8/10 Good

Jeffrey

Stayed 1 night in Dec 2023
Response from Assistant General Manager- Marvin Rice on Jan 22, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

8/10 Good

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the breakfast area was cold.
Stayed 4 nights in Dec 2023
Response from Marvin Rice - Assistant General Manager on Jan 2, 2024
Dear Fred,Thank you for taking the time to let us know about your experience while staying with us. Your experience of our complimentary breakfast was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire management leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marvin Rice- Assistant General Manager on Jan 2, 2024
Dear Mary,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Convenient
Generally clean hotel with friendly customer service. Safe location with foodnoptions within a short driving distance. We would stay again.
Stayed 1 night in Dec 2023
Response from Marvin Rice on Dec 22, 2023
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marvin Rice on Dec 22, 2023
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marvin Rice on Dec 22, 2023
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities
Will stay again.
Stayed 4 nights in Nov 2023
Response from Marvin Rice on Dec 22, 2023
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Shopping Weekend
The property was very clean and well-maintained, and the front desk team was very welcoming and pleasant. The room was very nice, quite comfortable. The complimentary breakfast was well above average. The location was perfect for me, and I'd recommend this hotel to anyone.
Stayed 1 night in Nov 2023
Response from Marvin Rice on Dec 22, 2023
We are so happy to hear that you enjoyed your stay with us, and that the rooms, the breakfast, and friendly staff were particular highlights. We work really hard to create an exceptional guest experience so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Nov 2023
Response from Marvin Rice on Dec 22, 2023
We are so happy to hear that you enjoyed your stay with us. We work really hard to create an exceptional guest experience, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

10/10 Excellent

Lani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marvin Rice on Dec 22, 2023
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Nov 2023
Response from Marvin Rice on Dec 22, 2023
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Marvin Rice on Dec 22, 2023
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Zephaniah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marvin Rice on Dec 22, 2023
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marvin Rice on Dec 22, 2023
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Isaiah

Stayed 2 nights in Oct 2023
Response from Marvin Rice on Dec 22, 2023
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, let us check in early when we needed a place to sleep from a red eye flight. Super friendly
Stayed 1 night in Oct 2023
Response from Marvin Rice on Jan 12, 2024
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Staff was so friendly and helpful! Will definitely stay there again!
Stayed 1 night in Oct 2023
Response from Marvin Rice on Jan 13, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there 2 with 3 teenagers to go to Valleyfair, zoo and Scream Town. Great location for that. Hotel was clean and quiet. Breakfast was excellent for a free hotel breakfast. The guys in the evening at the desk were great - helpful and fun. We’d stay again. Only issue - the 3 bottles in the shower - had two body wash and no shampoo bottle, conditioner was empty. Not a big deal but housekeeping shoukd check. And only less than half a roll of TP which, again, easy fix but room should be stocked.
Stayed 2 nights in Oct 2023
Response from Marvin Rice on Jan 12, 2024
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Trig

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean.
Stayed 1 night in Oct 2023
Response from Marvin Rice on Jan 12, 2024
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marvin Rice on Jan 13, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
justxliked everything about this property
Stayed 1 night in Sep 2023
Response from Marvin Rice on Jan 12, 2024
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marvin Rice on Jan 13, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!

10/10 Excellent

melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great service
Stayed 1 night in Sep 2023
Response from Marvin Rice on Jan 12, 2024
Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay with us. We hope to welcome you back again soon.

6/10 Okay

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. I was a little upset that the price I was charged for my stay on Saturday was more than what I had booked it for.
Stayed 2 nights in Sep 2023
Response from Marvin Rice on Jan 13, 2024
Thank you so much for taking the time to share your feedback with us. We hope to welcome you back again soon!