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Reviews of HYATT house Mt. Laurel

3 out of 5
HYATT house Mt. Laurel
3000 Crawford Pl, Mount Laurel, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jordyn

Liked: Cleanliness, property conditions & facilities
Hotel is nice and all but i tried to call the hotel to make sure they didnt double charge my card they are awful when it comes to not picking up a phone smh.
Stayed 1 night in May 2024

6/10 Okay

STACEY

Liked: Staff & service
Older needs to be updated a little more.
Stayed 3 nights in May 2024

10/10 Excellent

RHYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

RHYAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!
Stayed 1 night in Apr 2024

10/10 Excellent

RHYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lauren E

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked into the hotel, got our luggage all the way up the stairs (there are no elevators) only to open the door to our room and get hit with the smell of marijuana. The entire room smelled of marijuana. It was beyond terrible. We turned the air on, opened the windows and the smell wasn’t going away. I went to the front desk asking for a different room as I have my one year old child with us who I refuse to sleep in that condition. The front desk gave me a spray to kill the odor since there were no other rooms available to accommodate us. Needless to say we had to check o it and find a last minute hotel for the weekend. I will NEVER be staying here again and am beyond upset with this experience.
Stayed 2 nights in Apr 2024

8/10 Good

Claire

Traveled with family
Liked: Cleanliness
I did not like that you had to pay to park.
Stayed 1 night in Apr 2024

6/10 Okay

Cecile

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 bedroom suite, loved that there were 2 full bathrooms to go with that. The entire suite was very clean and well maintained. However , the carpet was quite worn and could be replaced. Sofa bed/pull out bed needs to be replaced, the mattress was completely worn down to bare springs. Otherwise a lovely property.
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Staff were all nice that we encountered. Room was fine, clean, beds comfy. I may have overlooked it in booking that your bar has not food, which was disappointing. I also did not see times online or with the reservation for breakfast, but 8am breakfast on a weekend, even 7am on a weekday was a bit ridiculous to me. I would image most guest are there for business or an event and may be up and going in the 6:00 hour with having to get on their way in the 7:00 hour. Thus, your start times are a bit inconvenient IMO
Stayed 1 night in Apr 2024

8/10 Good

Marie Celeste

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Areretta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room could have been cleaner. Over all, the stay was nice for the price.
Stayed 3 nights in Apr 2024

4/10 Poor

Shehzad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned/vacuumed when we checked in We kept asking for the room to be vacuumed and that never happened during our stay Breakfast was decent but kitchen didn’t have a frying pan (which they are supposed to provide) and we kept asking for it and got it the day before we left . We were told every day that the room would be vacuumed but that never happened. Overall disappointed:(
Stayed 4 nights in Apr 2024

6/10 Okay

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Jyeshia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family over Easter weekend and everything was nice. A few thinhgs here and there could be looked at but overall a nice stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Vanessa, Rochester

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The sink kept filling up every time I used it like it was plugged. The kitchen sink was broken and didn’t turn on at all. There was no toaster in the kitchenette. It was a cute place to stay other than those things and I would stay again otherwise
Stayed 2 nights in Mar 2024

6/10 Okay

Bradford, Alexandria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Generally outdated and in need of some updates: No elevator to get to our room. OK for our family but just meant carrying a toddler, stroller, and lots of luggage up a flight of stairs. Strange room layout with minimal signage made it really confusing to find our room. Linens were old, thin, and full of holes. Much of the kitchenware (flat ware, etc.) was missing. Fridge was old and loud, made it really hard to sleep.
Stayed 1 night in Mar 2024

8/10 Good

Toni

Traveled with family
Tried to check in at 4:30 (an hour and an half after regular check in time) and was told there was no room ready yet because of late check outs that day.
Stayed 2 nights in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful all around
Stayed 2 nights in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Around the property is based off parking and the gentleman Ian was very rude
Stayed 1 night in Mar 2024

10/10 Excellent

Temica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s beautiful place
Stayed 2 nights in Mar 2024

2/10 Terrible

Diana

Traveled with family and small children
It was very dirty inside and the surrounding area will never stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The breakfast was good as well. The bed was quite comfortable and nice to sleep on.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It gives me a housing vibe and it’s quiet there isn’t any noise throughout the day at all. Very friendly staff, and it felt like I was home.
Stayed 4 nights in Feb 2024

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good, and the staff was very friendly.
Stayed 5 nights in Feb 2024

10/10 Excellent

sharay

Liked: Cleanliness, property conditions & facilities
Great property
Stayed 2 nights in Feb 2024

2/10 Terrible

Flavor

Traveled with group, Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
No one came to service the room totally disregarded the service essentials
Stayed 4 nights in Feb 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
Pretty good place to stay
The room was very clean, staff friendly, decent breakfast. Bed and furniture comfortable. Kitchen cupboards, stove and room dressers need to be upgraded. Cheaply made with multiple scratches and dents. Stovetop with scorched electric burners.
Stayed 6 nights in Feb 2024

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Area outside the room needs cleaning. Walk up steps and hall look mildewy. Room was clean.
Stayed 2 nights in Feb 2024

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used to be the old Somerfield Suites. Room was actually decent for what we needed just that every night there was loud conversation and thumping noises coming from the room above and next door to us at all times of day and night, dogs barking all day as this hotel is pet friendly.. Location was good just wasn't expecting the loudness at this location...Breakfast was decent but could of had more variety...They also don't clean rooms everyday. Every other day for the cleaning. But upon request was able to get fresh towels by going to front desk.
Stayed 3 nights in Feb 2024

10/10 Excellent

Darrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean easy check in also a nice lobby with a mini bar comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Our room was like a studio apartment and we loved it. Will not hesitate to stay thete again
Stayed 1 night in Feb 2024

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Our one night stay was good. The room had everything we needed. Kitchen, oven, full sized refrigerator, sofa etc. This was my first time at this establishment and I definitely will be returning. There were so many eateries in the area. It was nice and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Dominique

Stayed 1 night in Feb 2024

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and spacious room. I will go back
Stayed 2 nights in Jan 2024

4/10 Poor

amy

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Debrina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff.
Stayed 3 nights in Jan 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Unit was very clean. Need better attention to cigarette butts laying around the grounds. Good for a short stay.
Stayed 5 nights in Jan 2024

2/10 Terrible

Lanites, East Meadow

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high hopes for this property as it is a Hyatt after all. The room we were assigned to smelled like cigarettes throughout and the spray that the staff did not help at all. It is as if we slept in a dirty club/ smoking casino. The sofa bed and chair were worn out, sinking and dirty. The type that you’re not comfortable to sit on. We requested for a blanket to cover it so we could at least sit on it. The carpets were dirty. There was only 1 small saucepan and one small frying pan available. No available cooking spoons/ ladles. Seems like there were a lot of missing kitchen items. There was a garbage bag that’s full just right outside our door. There were a lot of cats in the property which seems to be owned by a long time resident there. It was a sad stay, we didn’t feel safe as well. It seems that the property was turned into a housing or apartment for long time residents of some sort.
Stayed 1 night in Jan 2024

8/10 Good

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Kenneth, Temecula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed for six days in a two-bedroom suite. The beds were very comfortable, which was a great surprise. The room was clean and free breakfast was a bonus. The negatives were the front door had a gap which allowed air to come in. Unfortunately, we said during the new year, which had people smoking. The smoke came into the room. We also smelled the smoke from the bathroom vents, which I had to keep running, and the doors closed. To fix the front door, I jammed paper towels around the bottom and sides, which helped a lot.
Stayed 6 nights in Dec 2023

8/10 Good

Stacy

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place was amazing although I am very upset and disappointed in the fact that I had requested a bottom floor because I had a second couple with us and we both have 1 year olds then we got a call from the staff stating we had a noise complaint…yet they still put us on the top floor. Unfortunately this about ruined the mood for the duration of our stay as we felt we had to step on eggshells with our kids. The staff was okay but they were very moody throughout the duration of our stay simply asking for additional towels seemed to be a hassle for them. Would I go back most definitely would I feel uncomfortable doing so most definitely apparently they keep long term residence here which is great but unfortunate for those wishing to relax have a drink and feel trouble free.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rita, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for an early check-in and our rooms were ready when we came, despite the hotel being fully booked on a busy holiday weekend. We appreciated the efforts the staff made to fulfill our request.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Christmas Trip
Room was clean and as described; Staff was super friendly and helpful!!
Stayed 7 nights in Dec 2023

10/10 Excellent

Charles Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023