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Reviews of Leonardo Hotel Munich City East

Leonardo Hotel Munich City East
Carl-Wery-Strasse 39, Munich

Reviews

9.2

Wonderful

Rating 10 - Excellent. 282 out of 479 reviews" "
Rating 8 - Good. 161 out of 479 reviews" "
Rating 6 - Okay. 33 out of 479 reviews" "
Rating 4 - Poor. 3 out of 479 reviews" "
Rating 2 - Terrible. 0 out of 479 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arsim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional staff and good location.
Stayed 6 nights in Apr 2024
Response from Ulrike Bödcher/ Reputation Manager on May 6, 2024
Dear Arsim,thank you for sharing your experiences with us. We apprecite your positve review about our services and location very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ulrike Bödcher/ Reputation Manager on May 2, 2024
Dear Sarah, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Horace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very comfortable stay. Well furnished and new. Hotel has paid parking, or there's the cheaper P R close by if using public transport (max stay 24h)
Stayed 3 nights in Mar 2024
Response from Jovana on Mar 31, 2024
Dear Horace,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Jovana Sevkusic / Front Office Shiftleader

8/10 Good

Ingo

Stayed 1 night in Mar 2024
Response from Ulrike Bödcher/ Reputation Manager on Apr 15, 2024
Hallo Ingo,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ulrike Bödcher/ Reputation Manager on Feb 9, 2024
Dear John, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ulrike Bödcher/ Reputation Manager on Feb 9, 2024
Dear Lorena, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

Glenn

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room itself was really cold. I called the front desk and was informed that there is not much they can do until the next day. I was given a portable space heater which worked well. The next day, well, nothing happened with the same condition.
Stayed 1 night in Jan 2024
Response from Ulrike Bödcher/ Reputation Manager on Jan 23, 2024
Dear Glenn,thank you for taking the time to share your experience with us. We are sorry to hear that your stay at our hotel did not meet your expectations. We would like to apologize for the inconvenience you experienced due to the cold in your room. It is our goal to provide our guests with a comfortable and enjoyable stay and it is unfortunate that we were unable to meet your expectations in this instance. We hope that despite this experience, you will give us the opportunity to welcome you back to our hotel in the future. We always strive to exceed the expectations of our guests and would be delighted to have the opportunity to prove this to you on your next visit.With best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Leonardo hotel chain is good. We were at Leonardo Heidelberg too. Our stay at both hotels were pleasant and comfortable.
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Jan 4, 2024
Dear Valerie,thank you very much for your visit in our hotels in Munich and Heidelberg and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was rather slow, the garage does not have enough space when fully booked (which is not a problem as there is enough parking near by) the bathroom has only a glass ( non transparent) sliding door, which offers little privacy, otherwise a very modern and clean hotel. I appreciated the gym, which is difficult to find in most hotels.
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 11, 2023
Dear Oliver,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about our facilities and the ambience and regret your impression of the bathroom door all the more. It is part of our modern design but we understand that not every guest will immediately like it.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Atul

Business traveler
Stayed 2 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 13, 2023
Dear Atul, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Iqbal Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities
But one thing they charge 19.00 Euro for Breakfast I thinks should be around 10.00 Euro
Stayed 2 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Oct 19, 2023
Dear Iqbal Mahmood,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the breakfast price all the more. We regret, but for your suggested price of 10,00 we would not be able to hold this wide offer of quality products.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with easy access. Area stil being developed
Stayed 2 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 11, 2023
Dear Simon,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Louis-Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 19, 2023
Dear Louis-Gabriel, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jovana on Aug 6, 2023
Liebe Sara,wir danken von Herzen für Ihre Bewertung.Es freut uns immer sehr, wenn unsere Gäste rundum zufrieden unser Hotel verlassen.Wir freuen uns auf ein baldiges Wiedersehen.Mit freundlichen Grüßen,Jovana Sevkusic / Front Office Shiftleader

10/10 Excellent

aleksei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean, everything is in good condition. Nearby there is a station from which you can quickly get to the center of Munich
Stayed 1 night in Jul 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 24, 2023
Dear Aleksei,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

jeff

Stayed 2 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 3, 2023
Hallo Jeff,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation ManagerDear Jeff,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Marzieh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a clean and comfortable hotel, super close to public transport
Stayed 3 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jun 14, 2023
Dear Marzieh,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Nien-Chen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain.
Response from Ulrike Bödcher/ Reputation Manager on Jun 1, 2023
Dear Nien-Chen, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bar staff
The two young gentlemen running the bar were especially good, and kind too. They gave me some cold milk in a little jug so that I could take it to my room to have it with my English breakfast tea that I had brought with me from home. This kindness was very much appreciated. Both gentlemen were really obliging and helpful.
Stayed 3 nights in May 2023
Response from Ulrike Bödcher/ Reputation Manager on May 9, 2023
Dear Tanya,thank you for sharing your experiences with us. We apprecite your positve review about our team very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very good except the single quilts which were too small and left one cold in the night.
Stayed 4 nights in Apr 2023
Response from Ulrike Bödcher/ Reputation Manager on May 2, 2023
Dear anonymous guest,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the sheets in the room all the more.Did you let us know on site? We would have liked to bring you additional sheets immediately. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Chun Ngam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean hotel.
Stayed 5 nights in Mar 2023
Response from Ulrike Bödcher/ Reputation Manager on Mar 27, 2023
Dear Chun Ngam,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Kylie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine no real complaints
It’s quite a basic hotel with small rooms and single beds pulled together with an uncomfortable gap in between them. There’s nothing wrong with the hotel but I wouldn’t pay to stay there on a holiday. For a place to sleep for work trips it’s totally fine. However for a business trip the desk depth is really difficult to use with a laptop.
Stayed 4 nights in Mar 2023
Response from Ulrike Bödcher/ Reputation Manager on Mar 20, 2023
Dear Kylie,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with the most of our performances and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

SHARON, palo alto

Stayed 1 night in Mar 2023
Response from Ulrike Bödcher/ Reputation Manager on Mar 29, 2023
Hello Sharon,thank you for being our guest and for your rating here. We are pleased to see your assessments and if there are indications of improvements, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliably good.
Comfortable rooms, and warm, thoughtful staff. Always has a pleasant vibe in the lobby bar.
Stayed 3 nights in Feb 2023
Response from Ulrike Bödcher/ Reputation Manager on Feb 8, 2023
Dear Reliabbly,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Kylie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fine - AVOID the restaurant
Hotel was fine. Rooms very small. Food at restaurant was very bad and overpriced. Sunday dining option was a buffet only. A plate of buns and a plate of awful burgers. A tray of over cooked salmon and a tray of rice. It was appalling. The burger was the worst thing I have ever eaten and had hard white lumps all through it. €25 per person plus €5.50 for a diet coke. Was the worst food I have ever eaten and the worlds most expensive hamburger. Avoid at all costs.
Stayed 4 nights in Jan 2023
Response from Ulrike Bödcher/ Reputation Manager on Jan 30, 2023
Dear Kylie,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the restaurant visit all the more.We are uncomfortable that you were not satisfied with the price performance ratio. I spoke to the restaurant manager and we had no other anouncements from other guests on that day. So we ensure that we regularly offer a good and fair priced quality. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for offices around it
The hotel is relatively new and, although in the middle of a business district, right next to an S-Bahn station so you can actually get somewhere. The food in the hotel (breakfast, lunch or dinner) is great though. What's distinctly less brilliant is that there is a lot of building going on around the hotel. Don't bother trying to sleep past 7am but, on the bright side, you don't need an alarm clock.
Stayed 2 nights in Nov 2022
Response from Ulrike Bödcher/ Reputation Manager on Nov 28, 2022
Dear anonymous guest,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about our inhouse performances. Even more we regret your impression of the actual surrounding all the more.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Sep 2022
Response from Ulrike Bödcher/ Reputation Manager on Oct 7, 2022
Dear Gerald, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

oscar

Liked: Cleanliness, amenities, property conditions & facilities
good location, a bit expensive but ok
Stayed 2 nights in Sep 2022
Response from Ulrike Bödcher/ Reputation Manager on Sep 20, 2022
Dear Oscar,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome, kind restaurant/kitchen staff who baked me fresh gluten-free rolls every morning, great choice of other breakfast items. Very close to U-Bahn.
Stayed 3 nights in Nov 2021
Response from Ulrike Bödcher/ Reputation Manager on Dec 2, 2021
Dear Tanya, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Noam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ب
Stayed 1 night in Sep 2021

6/10 Okay

Shou

Stayed 1 night in Aug 2020
Response from Ioana Abrudan on Aug 30, 2020
Dear Shou, I am sorry to see you negative review. If you could give us more details about what went wrong during you stay or what we could make better, we would be very thankful. Wish you all the best. Kind regards Ioana Abrudan Management Trainee

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean hotel, close to train station, enjoyed the stay
Stayed 1 night in Jul 2020
Response from Ioana Abrudan on Aug 30, 2020
Thank you, dear Guest. Kind regards Ioana A. Management Trainee

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice gym, only one treadmill which could be an issue at busy times like 6am-8am.
Stayed 6 nights in Nov 2019

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Arolda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & very accomation
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
שירות נפלא ארוחת בוקר טובה קרוב לתחבורה ציבורית ומלון מאוד נקי
Stayed 3 nights in Sep 2019

8/10 Good

Devon

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room windows kept the construction noise to a minimum. The breakfast had a nice variety and the staff was polite and friendly. The bar area was very comfortable and the staff was efficient! The morning front desk staff seemed a bit unfriendly and busy on the computer.
Stayed 3 nights in Sep 2019

10/10 Excellent

Kamran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, good breakfast and helpful staff. A bit out of town.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

6/10 Okay

Stephen

Traveled with group
Disliked: Cleanliness, staff & service
My room bins was full .. no free water in room . Towels very small
Stayed 3 nights in Aug 2019

10/10 Excellent

Visishta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for business travel
The location was perfect. Close to many offices, and walkable to the metro. Less Restaurant locations available for walkable distances but hotel has a restaurant ( a bit pricey for what they give).
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access metro, very new hotel, good service, nice stuff
Stayed 6 nights in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Good car parking Near to metro station Bed is small
Stayed 2 nights in Aug 2019

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel for a short stay. More a business like place.
Stayed 1 night in Aug 2019