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Reviews of Holiday Inn Express NYC Brooklyn - Sunset Park, an IHG Hotel

2.5 out of 5
Holiday Inn Express NYC Brooklyn - Sunset Park, an IHG Hotel
833 39th Street, Brooklyn, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 124 out of 250 reviews" "
Rating 8 - Good. 58 out of 250 reviews" "
Rating 6 - Okay. 34 out of 250 reviews" "
Rating 4 - Poor. 10 out of 250 reviews" "
Rating 2 - Terrible. 24 out of 250 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Nice property.
Stayed 1 night in May 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations. Area is not the greatest, but walkable to sone nicer areas. Good breakfast, clean rooms with daily service, beautiful shower, and comfortable bed!
Stayed 2 nights in May 2024

6/10 Okay

AURORA

Traveled with family
Liked: Staff & service
Room was small without much floor, counter or drawer space. Not enough hooks in bathroom. Dining area small for size of hotel. No oatmeal at breakfast for 3 out of the 4 days for no apparent reason.
Stayed 4 nights in Apr 2024
Response from MG on May 13, 2024
Thank you for your feedback

2/10 Terrible

Ilyas

Disliked: Cleanliness, staff & service, property conditions & facilities
They overcharged $50 on top of the list price. And the room was not heated
Stayed 1 night in Apr 2024
Response from MG on May 8, 2024
Thank you for your feedback. The 50 is a security deposit. We apologize for any inconvenience you faced during your stay.

10/10 Excellent

Joy

Traveled with family
Liked: Amenities
Checkin was so easy. Great service
Stayed 1 night in May 2024
Response from MG on May 8, 2024
Thank you for your feedback. We hope to welcome you again at the Holiday Inn Express Brooklyn Sunset Park.

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facilities are great, staff asleep and didnt know anything about the refund of my security deposit
Stayed 3 nights in Apr 2024
Response from MG on May 8, 2024
Thank you for your feedback. We apologize for any inconvenience you faced during your stay. The security deposit takes approx. 3-5 business days.

10/10 Excellent

LaToya

Stayed 1 night in Apr 2024
Response from MG on May 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eleanor, BRAMPTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a mixed residential and industrial neighborhood. Links. The room was clean and bed very comfortable. There is excellent transit links
Stayed 3 nights in Apr 2024
Response from MG on Apr 17, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Valerie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the ideal accessible Subway train station.
Stayed 8 nights in Mar 2024
Response from MG on Apr 12, 2024
Thank you for your 5/5 feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean staff was professional and freindly. Overall a great stay!
Stayed 1 night in Mar 2024
Response from MG on Apr 12, 2024
Thank you for your 5/5 feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

8/10 Good

Darren

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and the hotel was very quiet during my stay.
Stayed 1 night in Apr 2024
Response from MG on Apr 12, 2024
Thank you for your 4/5 feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Gicela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
confort room. Very clean. Breakfast
Stayed 3 nights in Mar 2024
Response from MG on Apr 12, 2024
Thank you for your 5/5 feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect place to stay if you go on a cruise out of Brooklyn on MSC cruise staff was very nice people and the hotel is brand new the room are beautiful and there’s a parking facility next to the hotel
Stayed 1 night in Mar 2024
Response from MG on Apr 3, 2024
Thank you for your 5/5 feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

8/10 Good

Jean Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited restaurants, stores etc
Stayed 1 night in Mar 2024
Response from MG on Apr 3, 2024
Thank you for your 4/5 feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

raja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from MG on Mar 25, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

8/10 Good

Meile

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lady receptionist at late night wasn’t rude but seems like very indifferent and offish. The room is very clean and new but it’s a bit noisy at night. You can hear the noise when the D train subway passing by. Overall is very good.
Stayed 1 night in Feb 2024
Response from MG on Mar 25, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Jean W

Liked: Cleanliness, staff & service, property conditions & facilities
I had the pleasure to stay at Holyfay Inn! The staffs were very welcoming and knowledgeable to the area. I would recommend that hotel to my friends and family.
Stayed 1 night in Mar 2024
Response from AP on Mar 20, 2024
Thank you Jean for your awesome review! We are humbled by your kind words and are so excited to host your friends and family in the future!

10/10 Excellent

AYIESHA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a short stay, but the accommodations were nice and the front desk staff was very nice.
Response from MG on Mar 7, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i would change is the surroundings
Stayed 1 night in Feb 2024
Response from MG on Mar 7, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

6/10 Okay

Maribel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from MG on Feb 27, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was around the corner from D train and a short ride into Manhattan. Only thing is the key deposit. Most hotels put it right back on your card. When I inquired about it via phone , was told it would take up to 5 business days to be returned.
Stayed 1 night in Feb 2024
Response from MG on Feb 27, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

fritz

Wonderful
Stayed 1 night in Feb 2024
Response from mg on Feb 23, 2024
We sincerely appreciate your feedback and choice of Holiday Inn Express for your lodging needs, and we hope to welcome you again in the future.

4/10 Poor

Roosevelt

Liked: Staff & service
Disliked: Cleanliness
The hotel booking policy is really sucks and it's against customers
Stayed 1 night in Feb 2024
Response from MG on Feb 22, 2024
We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Our policies are stated before you are able to book at the hotel. It explains our cancellation policy as well as hotel policies. We hope this gives you some sort of clarification.

6/10 Okay

Max

Stayed 2 nights in Feb 2024
Response from MG on Mar 25, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Tanis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brooklyn stay
Very clean and pristine building. Staff are helpful and the breakfast area and service was also great.
Stayed 3 nights in Feb 2024
Response from MG on Feb 13, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
Clean, new hotel, friendly staff, reasonably priced.
Stayed 1 night in Feb 2024
Response from MG on Feb 13, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MG on Feb 13, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, overlooking trains
Stayed 1 night in Feb 2024
Response from MG on Feb 7, 2024
Thank you for your 5/5 feedback. We hope to have you back at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Natalee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Feb 2024
Response from MG on Feb 7, 2024
Thank you for your 5/5 feedback. We hope to have you back at the Holiday Inn Express Brooklyn Sunset Park.

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We hope to see you again in the near future.

2/10 Terrible

Shakiya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MG on Feb 7, 2024
We are saddened to hear this! Please feel free to contact us privately if there is any way we can help or make your stay with us a remarkable experience. Thank for your time and would love to hear back from you, also any feedback would help to prevent any issues from happening in the future. Hope to see you back again if we get the chance

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback and kind words! We are glad to meet your expectations.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok except the bathroom with the curtains when showering the whole place get wet
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your 5/5 feedback. We hope to have you back at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Javante

Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your 10/10 feedback. We hope to have you back at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room are very clean and comfortable.Also the breakfast was delicious.They give plenty of food to eat.Nice Hotel.The staff are very friendly and nice. Definitely go back again to stay at Hilton hotel again.
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback and kind words! We are glad to meet your expectations.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your 5/5 feedback. We hope to have you back at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Zhuo S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

Cathy

Stayed 1 night in Jan 2024
Response from MG on Mar 25, 2024
Thank you for your feedback. We hope to see you again at the Holiday Inn Express Brooklyn Sunset Park.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your 5/5 feedback. We hope to have you back at the Holiday Inn Express Brooklyn Sunset Park.

2/10 Terrible

justin

lied about free parking
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback. Unfortunately we do not offer parking. As stated on the website, there's a parking lot right next door with a 33 fee. We apologize for the inconvenience this may have caused for you.

10/10 Excellent

nelson

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. liked coffee and tea where available all day. liked that bathroom had pumpable lotion, soap amd shampoo.
Stayed 2 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

CRAIG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

Nelia, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

Queenie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

2/10 Terrible

Francismara

Disliked: Property conditions & facilities
Response from MG on Feb 7, 2024
We are saddened to hear this! Please feel free to contact us privately if there is any way we can help or make your stay with us a remarkable experience. Thank for your time and would love to hear back from you, also any feedback would help to prevent any issues from happening in the future. Hope to see you back again if we get the chance

10/10 Excellent

Sherzod

Stayed 1 night in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

Jenni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.

8/10 Good

Jackiellen A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MG on Feb 7, 2024
Thank you for your feedback! We are glad to meet your expectations. We hope to see you again in the near future.