Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
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Reviews of Quail Springs Inn & Suites

2.5 out of 5
Quail Springs Inn & Suites
13520 Plaza Terrace, Oklahoma City, OK

Reviews

8.2

Very Good

Rating 10 - Excellent. 180 out of 399 reviews" "
Rating 8 - Good. 117 out of 399 reviews" "
Rating 6 - Okay. 54 out of 399 reviews" "
Rating 4 - Poor. 26 out of 399 reviews" "
Rating 2 - Terrible. 22 out of 399 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
I realize they were under construction, but kept a little bit better. I didn’t notice that the pool would be closed
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Kenneth, We apologize for the inconvenience caused by our renovation efforts. We regret any oversight regarding the pool closure and encourage guests to check for any facility notifications in advance of their stay for the best experience. We appreciate your understanding during this time.

4/10 Poor

Scott

Stayed 7 nights in Apr 2024
Response from Manager on May 15, 2024
Hello Scott, We value your experience and would like to hear more about your stay. Please feel free to reach out to us with any feedback you may have so we can address any concerns.

6/10 Okay

Mikaela

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had a technical problem that delayed our check-in. Breakfast was very limited. The low battery beeping on the fire alarm went off our entire stay. Staff was mostly kind but shared that they are extremely short-staffed in housekeeping. The bathroom was dirty and there were stains and burn holes in the comforter.
Stayed 1 night in Apr 2024
Response from Manager on May 15, 2024
Hello Mikaela, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for improvement. Should you have any further concerns, please do not hesitate to reach out to us.

8/10 Good

R. Warren

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2024
Response from Manager on May 14, 2024
Hello R. Warren,We appreciate your feedback and will share your comments with our team for their review and improvement. We strive to provide a satisfactory experience for all our guests and hope to welcome you back in the future.

4/10 Poor

Raeven

Traveled with family
Disliked: Amenities, property conditions & facilities
First off when we checked in the staff member told us to go to room 301. When we went to our room, the bed was unmade there were cups on the end tables and it smelt like weed really bad. So we went down to the counter and switched rooms. The second room was better but it was obvious they don’t clean the bathrooms.
Stayed 2 nights in Mar 2024
Response from Manager on May 15, 2024
Hello Raeven, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address this matter with our housekeeping team to ensure our high standards are met. We appreciate your valuable input as we continually strive to improve our services for all guests.

8/10 Good

Lina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all good experience.
Stayed 1 night in Mar 2024
Response from Manager on May 14, 2024
Hello Lina,We appreciate your positive feedback and are pleased to hear you had a good overall experience. If you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.

8/10 Good

Autumn

Traveled with family and small children
They are renovating so I we didn’t know the indoor pool was closed but we where able to walk across parking lot to use other hotels pool and hot tub. The first room we were assigned was not yet cleaned so we got moved to another room no big deal just a little annoying because we were tired after a long drive. The beds were new and comfy. Really liked in the bath/shower they have shampoo, conditioner, and body soap. Even though I brought our own I was like this is nice. Then one of the two key cards didn’t work that we were given no big deal. The staff is very helpful and nice. The breakfast was ok. Don’t expect meat. Waffles where great the eggs where just watery. But, hey what do expect you aren’t eating at a restaurant. I would stay here again. But, call the hotel to make sure the pool is back up and running if you don’t want to walk across parking lot to other hotel to pool and hot tub.
Stayed 1 night in Mar 2024
Response from Maria GM on Mar 23, 2024
Dear Guest thank you for staying with us and providing us your feedback. I do apologize that you were unable to use the pool.

8/10 Good

Rafael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay, comfortable bed, great shower, good location and very accessible. Breakfast was good but I would suggest having more options available. They are undergoing renovations but no noise complaints.
Stayed 3 nights in Mar 2024
Response from GM on Mar 22, 2024
Dear Guest thank you for feedback, we are glad the renovations taking place did not cause you any inconvenience during your stay. We are working in getting our full breakfast available very soon. Hope to see you again.

8/10 Good

Raymond

Stayed 1 night in Mar 2024
Response from Manager on May 15, 2024
Hello Raymond, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Johannaly

Stayed 1 night in Mar 2024
Response from Manager on May 14, 2024
Hello Johannaly,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another exceptional visit.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They were remodeling during my stay and they had two big storage bins in the parking lot which took up approximately 10 parking places.
Stayed 2 nights in Feb 2024
Response from GM on Mar 22, 2024
Dear Guest, I want to thank you for staying with us. I do apologize for falling short in providing you the best stay experience.

10/10 Excellent

Zohaib

Traveled with family and small children
Great stay
Stayed 1 night in Feb 2024
Response from Maria GM on Mar 22, 2024
Dear Guest, thank you for your positive feedback, providing the best possible stay for all our guest is our main goal. We hope to see your again real soon

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great! But there was no warning that the pool was under construction and the breakfast was awful and extremely limited
Stayed 3 nights in Feb 2024
Response from GM on Mar 22, 2024
Dear guest thank you for staying with us. We do apologize that we fell short in providing you the best stay possible.

10/10 Excellent

Sylina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed we had to put up a deposit
Stayed 1 night in Jan 2024
Response from GM on Mar 22, 2024
Thank you for staying with us and providing your feedback. And incidental deposit is held on all guests checking into the hotel. We apologize this was an inconvenience for your.

6/10 Okay

Jennifer

Business traveler
Disliked: Cleanliness, amenities
. Property is under renovation, therefore the “complimentary breakfast” is only available if you walk next door to their other hotel. I walked over one morning to be underwhelmed by a DIY waffle bar and a crock pot of oatmeal. The property is being updated, but the rooms aren’t kept as clean as I’d prefer. The mirrors weren’t clean, there was an hair clog in the shower drain, and there was a used wash rag left draped over the shower curtain rod from previous occupants.
Stayed 3 nights in Jan 2024
Response from GM on Mar 22, 2024
Dear Guest thank you for staying with us and providing your feedback. I will share this with the hotel staff.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgustingly Dirty
It was dark upon entering. The room had hair and toothpaste in the sink. The floor hadn’t been vacuumed. They gave us another room. It was completely dirty with a plate of food still sitting on the desk. The next room had hair and soap spots all around the sink and vanity. By the fourth room, we were done. Asked for our money back and went down the street to Holiday Inn Express.
Stayed 1 night in Jan 2024
Response from GM on Mar 22, 2024
Dear Guest we want to thank you for staying with us, and providing your feedback, I will share this with all department supervisors.

6/10 Okay

Steven T

Liked: Staff & service, property conditions & facilities
Nicely located near a strip mall. Also well located for commuting for multiple venues.
Stayed 2 nights in Jan 2024
Response from Maria GM on Mar 22, 2024
Dear Guest thank you for staying with us, and providing us your feedback. I will share with the entire hotel staff. Hope to see you again real soon.

8/10 Good

Mike

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on May 15, 2024
Hello Mike, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from Manager on May 14, 2024
Hello Wendy,We appreciate your feedback on the quiet environment at our hotel. It's great to hear that you had a peaceful stay. Our team always aims to provide a tranquil atmosphere for our guests to enjoy their time with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

4/10 Poor

Gerald

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is probably the worst hotel I ever been. The management needs to check the property comprehensively for a minimum standard of hotels. First, the software of the checking system made a wrong explanation that my first night wasn’t paid. Then I gave my credit card to be charged. Within a few seconds, the front desk guy told me that it was paid full previously. The system just didn’t make it right since I showed up past midnight. Second, the hot breakfast options are on the next hotel across from our hotel. Turns out both are under the same group. Mind you, that the weather is below 10 F with lots of wind. Next, the room cards given are not working. So we had to go up and downstairs to check with the front desk. Next, there’s no hair dryers, so the front desk had to check each room to find if there’s a unused hair dryer. Lastly, the wifi is super super slow on the floor we’re on. Only on the first floor is working fine.
Stayed 2 nights in Jan 2024
Response from Manager on May 15, 2024
Hello Gerald, We're sorry to hear about your recent experience. Your feedback will be shared with the team for improvement. For matters regarding billing, amenities, and room functionality, we recommend reaching out to management directly for assistance. Thank you for bringing these concerns to our attention.

10/10 Excellent

Sylina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart Appointment
Had a Dr appointment. Wanted to get there before the bad weather so we went up night before. Nice clean room. Rooms are big.
Stayed 1 night in Jan 2024
Response from Manager on May 14, 2024
Hello Sylina,We are glad to hear that you found our rooms to be spacious and clean during your recent stay with us. It's always a bonus to have a comfortable place to rest before an important appointment. Thank you for taking the time to share your feedback with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing !! Easy check, great room. Pleasant of parking
Stayed 2 nights in Jan 2024
Response from Manager on May 14, 2024
Hello James,We appreciate your positive feedback regarding our exceptional staff and smooth check-in process. It's great to hear you enjoyed your comfortable room and the convenience of our parking facilities. Thank you for taking the time to share your experience with us.

10/10 Excellent

shandell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Dec 2023
Response from Manager on May 14, 2024
Hello shandell,We are delighted to hear that you enjoyed your stay with us! If there is anything we can assist you with in the future, please feel free to reach out. Safe travels and we hope to welcome you back again soon!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maria on Oct 29, 2023
Donna on behalf of all the staff we want to thank you for staying with us. I will share your feedback with the entire hotel staff. We hope to see you again soon.

4/10 Poor

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maria on Oct 28, 2023
Tammy thank you for staying with us. Hope you enjoy your stay

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from maria on Oct 28, 2023
Brandon, thank you for staying with us. Hope you come again soon

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on Aug 27, 2023
Dear guest we want to thank you for your feedback. I will share with the hotel staff.Hope to see you again real soon

8/10 Good

Christy S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on Aug 20, 2023
Dear Guest we want to thank you for staying with us. We look forward seeing you again.

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Experience!!!
Bad Experience!! After checking in we were given a key to a room that someone was already in! Then we were given another room that smelled like someone just smoked 10 packs of cigarettes in! We decided to go some where else! We had much better luck at the Hilton Garden Inn down the road and it was cheaper!!!
Stayed 1 night in Jul 2023
Response from Marie on Jul 31, 2023
Dear Guest, I want to thank you for taking the time let us know your experience. We do apologize and this matter has been shared with the hotel leadership team, so that this does not occur again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Breakfasr was just so-so. Would stay again.
Stayed 1 night in Jul 2023
Response from Marie on Jul 31, 2023
Dear Guest, thank you for choosing to stay with us. Your feedback has been shared with staff. We hope to see you again

8/10 Good

Lise

Stayed 2 nights in Jul 2023
Response from Maria on Aug 13, 2023
Dear Guest thank you for staying with us and taking the time to provide us your feedback. I will share this with the hotel leadership team. We hope to see you again real soon

2/10 Terrible

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty and swimming pool was out of service which the website did not say.
Stayed 1 night in Jun 2023
Response from maria on Jul 5, 2023
Dear Guest on behalf of the entire hotel staff we want to thank you for staying us. I will share your feedback with the all the staff. Thank you and we hope to see you again real soon

10/10 Excellent

BJ

Stayed 3 nights in Jun 2023
Response from Maria on Jul 5, 2023
Dear Guest thank you for staying with us. We hope to see you again real soon

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Maria on Jul 3, 2023
Hello William I want to thank you for staying with us. We hope to see your again real soon

10/10 Excellent

Dakota

Stayed 1 night in Jun 2023
Response from EK on Jun 30, 2023
Thank you for taking time to send us your feedback. We are really happy to learn that you had a great experience in our hotel. We are hoping that we will have a pleasure of seeing you again in the near future.

8/10 Good

Susan

Stayed 1 night in Jun 2023
Response from maria on Jun 13, 2023
Dear Guest I want to thank you for staying with and sharing your feedback. We hope to see you again real soon.

10/10 Excellent

Kristie

Stayed 5 nights in May 2023
Response from Maria on Jun 9, 2023
Dear Guest thank you for staying with us. We hope to see you again soon.

6/10 Okay

Ryan

Stayed 4 nights in May 2023
Response from maria on Jun 9, 2023
Dear Guest thank you for staying with. We hope to see you again soon.

6/10 Okay

Jennifer

Stayed 2 nights in May 2023
Response from Maria on Jun 9, 2023
Thank you for staying with us we hope your travels bring you back. Hope to see you soon.

6/10 Okay

Stephanie

Stayed 1 night in Jun 2023
Response from Maria on Jun 9, 2023
Thank you for staying with us. Hope to see you again

6/10 Okay

Darrel

Traveled with family
Liked: Staff & service
It was pretty dirty.
Stayed 1 night in Jun 2023
Response from Maria on Jun 9, 2023
Dear Guest thank you for staying with us hope to see you again real soon

8/10 Good

Gladys

Stayed 3 nights in May 2023
Response from maria on May 31, 2023
Dear Guest on behalf of the entire hotel staff we want to thank you for staying with us and taking the time to share your feedback with us. We hope to see you again real soon

10/10 Excellent

Matt

Stayed 1 night in May 2023
Response from maria on May 31, 2023
Dear Guest, thank you for staying with us, and taking the time to share your hotel experience with us. We hope to see you again

2/10 Terrible

Katrina

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived to property to hear my booked room is not available! I am 2 hours from home and no place to sleep! I will NEVER book with Travelocity again or FAIRFIELD
Stayed 1 night in May 2023
Response from Maria on May 14, 2023
We do apoligize for this, I have turned this over to management.

10/10 Excellent

Edgar A

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the shopping around this place
Stayed 1 night in May 2023
Response from Maria on May 8, 2023
Dear Guest thank for staying with us, and for your feedback. We hope to see you again real soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Maria on May 5, 2023
Dear Guest thank you for staying with us hope to see you again soon.

10/10 Excellent

Kitty

Stayed 1 night in Apr 2023
Response from Maria on Jun 9, 2023
Dear Guest thank you for staying with us. Hope to see you again if your travels bring you back

4/10 Poor

becca

Stayed 1 night in Apr 2023
Response from Maria on Apr 24, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

KRISHNAM

Stayed 1 night in Apr 2023
Response from Maria on Apr 10, 2023
Dear Guest thank you for staying with us. Hope to see you again real soon.

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Maria on Apr 24, 2023
Thank you for staying with us hope to see you again soon.