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Reviews of Hôtel Richmond

2 out of 5
Hôtel Richmond
15 rue de Dunkerque, Paris, Paris

Reviews

6.8
Rating 10 - Excellent. 110 out of 866 reviews" "
Rating 8 - Good. 332 out of 866 reviews" "
Rating 6 - Okay. 280 out of 866 reviews" "
Rating 4 - Poor. 78 out of 866 reviews" "
Rating 2 - Terrible. 66 out of 866 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Refugio

Traveled with family and small children, Traveled with family
Liked: Staff & service
Convenient location, major train station across the street, many restaurants/cafes nearby. One negative factor was the group of men who would constantly be outside the hotel just standing to the side. At times they would block the entrance to the hotel which didn’t make my group feel safe. Other than that, from the doors in, we felt safe.
Stayed 6 nights in Feb 2024
Response from Oliver on Feb 29, 2024
Sorry for the problems with poeple outside our hôtel independant of our volontary.Best regards.

2/10 Terrible

Maria

Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from ben on Feb 13, 2024
sorry that you don't appreciate our hotel.Best regards.

8/10 Good

Jose Alonso Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Sophie on Feb 13, 2024
Thanks José for your note.Best regards.

8/10 Good

Bilal Mohamad Sabeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closing the Gare de Nord is comfortable, but in my opinion families with children must be in same floor not with single persons
Stayed 8 nights in Dec 2023
Response from Emile on Feb 13, 2024
We take note of your remark.Best regards.

10/10 Excellent

Mohamed

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I love it
Stayed 3 nights in Nov 2023
Response from ben on Nov 30, 2023
Thanks Mohamed.Best regards.

6/10 Okay

Maui

Traveled with family
Vibrant neighborhood; many varied dining choices; convenient for public transportation; reasonable rate; beds comfortable and room, though tiny (as is perhaps to be expected in Paris), was warm and well-appointed. Immediately outside the property it constantly smelled of urine and litter was often present - I imagine it's an endless battle being across from the train station, but no effort at all seemed to be made. Lobby and elevator often reeked, too. Room was not ready for us when we arrived, despite being over an hour beyond check-in. Front desk was not aware of the situation till we mentioned it. ("My computer says it was cleaned", the guy at the desk said, clearly not about to take responsibility.) We had to leave and wander around for an hour after our ten hour overnight flight before we could unwind in our room. The shower was door-less and the drain extremely slow, so we had to continually turn off the water and wait or the entire room flooded. Twice when we returned the door was locked and we had to knock and wait before gaining entry, and room turn-around sometimes wasn't completed yet though we were returning to it late in the afternoon. Bottom line is that they seem to be understaffed, but once you get into your clean room it's comfortable, and it's great to be right next to Gare du Nord metro station.
Stayed 8 nights in Oct 2023
Response from ben on Nov 8, 2023
We take note of your remarks.best regards.

10/10 Excellent

Zaur

Liked: Amenities
Very nice, thanks)
Stayed 4 nights in Oct 2023
Response from Oliver on Nov 2, 2023
Thanks Zaur for your note, we appreciate.Best regards.

2/10 Terrible

Oriana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ben on Nov 2, 2023
Sorry that you don't appreciate our Hôtel

6/10 Okay

Rodney, Belfield

Disliked: Staff & service
Was given a room with a window about one metre wide and one and half metres high, overlooking a beautiful wall two or three metres away. Went back down to tell the male receptionist that I had booked a room with city view. He told me that I was paying so little and city view rooms were a lot more expensive!!! I showed him my Expedia reservation. I then proceeded to explain how hotels will give certain travel agents special rates which will enable them to fill vacant rooms during quiet times, thus assisting to increase their occupancy rates, which sometimes will decrease their average rate but overtime will increase their overall revenue. Not sure he was convinced!!!
Stayed 4 nights in Oct 2023
Response from Ben on Oct 31, 2023
We take note of your remarks.

8/10 Good

diya

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Oliver on Oct 31, 2023
Thanks for your note.Best regards.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ben on Oct 23, 2023
Thanks Rebecca for your note.Best regards.

6/10 Okay

Jaime R

Liked: Cleanliness, property conditions & facilities, room comfort
5 days in Paris
Hotel was clean, thanks God no bedbugs. Air Conditioner was not cooling enough. Staff are not friendly. Convenient location in front of Train stations and Metro.
Stayed 6 nights in Oct 2023
Response from Sophie on Oct 17, 2023
Thanks for your note.Best regards.

6/10 Okay

Kori

Traveled with partner
Disliked: Amenities, property conditions & facilities
Came from Texas. Hotel is average, bed was kinda hard and pillow not comfortable but not terrible. Front staff can converse in English. Great location to Gare du Nord/Gare de l’Est, which are major train stations. Good cafes/bakeries near by. Rowdy area of Paris so be aware of surroundings. Stores can’t sell alcohol past 5 pm which was a bummer but overall a good 3 nights in Paris. Would visit again!
Stayed 3 nights in Oct 2023
Response from Ben on Oct 17, 2023
Thank for your note Kori.best regards.

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the convenience of the hotel being across the street from the transportation hub and many places to dine outside and shop
Stayed 6 nights in Sep 2023
Response from Oliver on Sep 25, 2023
Thanks for your note and your comment.Best regards.

6/10 Okay

Renato

Traveled with family
Like near the train station.
Stayed 8 nights in Sep 2023
Response from Sophie on Sep 25, 2023
Thanks Renato.Best regards.

6/10 Okay

ernesto

Stayed 4 nights in Sep 2023
Response from Ben on Sep 18, 2023
Thanks for your note Sir.Best regards.

6/10 Okay

Edmond

Traveled with family and small children
Not again
Stayed 3 nights in Sep 2023
Response from Sophie on Oct 31, 2023
Thanks for your note.Best regards.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed this hotel very much. Convenient to metro( RER) ,staff was friendly and nice, helped us when we needed. Clean and comfortable and we felt safe. Neighborhood had everything we needed.
Stayed 4 nights in Sep 2023
Response from Oliver on Sep 12, 2023
Thanks darlene for your note and your comment, we appreciate.Best regards.

4/10 Poor

Maria

Traveled with family
Air conditioning problem.
Location is perfect. Front end jeramy was so helpful but he is limited. Room air conditioned was not working properly, too hot for our family and we couldn’t sleep well. Hair dryer keeps on turning off after several minutes of use, when the dryer is working, the air conditioner will turn off. They are controlling the electricity. Family room is too tiny for our family of 5. Will not come back to this hotel.
Stayed 3 nights in Aug 2023
Response from ben on Sep 4, 2023
Sorry for theses problems.Best regards.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is great when arriving at Gare Du Nord on a late train ride for a good rest; the AC could’ve worked better but luckily able to open windows for some breeze on our night.
Stayed 1 night in Aug 2023
Response from ben on Aug 28, 2023
Thanks for your note madam.Best regards

2/10 Terrible

Dominic, Racine

Disliked: Cleanliness, amenities, property conditions & facilities
Light doesn't work and air conditioning, bug never come people. But people are nice
Stayed 1 night in Aug 2023
Response from Oliver on Aug 28, 2023
Sorry for the problem with air conditionning.Best regards.

6/10 Okay

David

Stayed 6 nights in Aug 2023
Response from Sophie on Aug 28, 2023
Thanks for your note Sir.Best regards.

4/10 Poor

Maeve

Traveled with family
Disliked: Cleanliness, staff & service, amenities
when i checked in everything went smoothly, until i went to the room and it was still dirty. they then switched me to a clean room but it wasnt the right room we booked unfortunately, so i had to wait 30 minutes for them to clean my room. when i came back, the room was cleaned but i put the sheets up and there was blood stained on the blanket. asked them to wash my sheets and they were difficult. other than that the room smelt disgusting, shower head was broken. its fine for the price
Stayed 3 nights in Aug 2023
Response from jotish84 on Aug 17, 2023
DearSir/MadamThank you for Your email and we appologised the things happened with you. unfortunately it happened but we are trying our best to all our clients in the same way. we would assured you that your next reservation will be completely without any harrasement and we would love to see our happy clients.We wish your better health and have an wonderful journey ahead.Best RegardsJotishHotel Richmond

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Good for a quick stay for the fearless!
What they don’t tell you is that this hotel is in a very sketchy neighborhood. Be prepared to be dodging drug dealers, pick pockets, and other sketchy people looking to get one over on you. Below the hotel is a rundown abandoned restaurant that is boarded up with homeless people sleeping in front of it every night. Then every day I was there, I had to pay additional taxes that were not communicated in the Hotels.com booking. I gave hotels.com my credit card expecting to be paid in full. Then when you leave the hotel, the front desk clerk will not let you take your room key with you. The architecture is nice. The room was comfortable, decent size for a small room. And the bathroom was fantastic! It was very clean, and had a great rain shower head.
Stayed 2 nights in Aug 2023
Response from Oliver on Aug 10, 2023
Thank you for your note. Unfortunately, we do not choose the neighborhood we live there. We must make do.Best regards.

6/10 Okay

mohmed

Stayed 3 nights in Aug 2023
Response from Ben on Aug 29, 2023
Thanks for your note Sir.Best regards.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Stay was nice. Good area. Only two or three English channels on the TV but overall our stay was great thank you
Stayed 3 nights in Jul 2023
Response from Ben on Aug 7, 2023
Thanks for your note, we appreciate.Best regards.

6/10 Okay

Dimitri

Traveled with family
Disliked: Amenities
One front desk staff person was not very friendly—gave us incorrect information about bus schedule and when I pointed that out to him, he started arguing with me instead of apologizing. (The other staff were nice.) Our room was cleaned very late (one day at 5pm, when we had already returned from our trip around the city). Breakfast was not included, and to get it, we had to walk around the corner to a different hotel.
Stayed 3 nights in Aug 2023
Response from ben on Aug 7, 2023
Thanks for your note.Best regards.

2/10 Terrible

Cong

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, noisy, bed bugs
Stayed 3 nights in Jul 2023
Response from Oliver on Aug 7, 2023
Sorry

8/10 Good

Bo

Liked: Cleanliness, staff & service
I didn't feel entirely safe in the area and the facilities were extremely basic. Wifi was unreliable, but the convenience is the main reason i enjoyed the hotel
Response from Oliver on Aug 7, 2023
Thanks Bo for your note.Best regards.

2/10 Terrible

Megumi

Stayed 2 nights in Aug 2023
Response from ben on Aug 28, 2023
Sorry that you don't appreciate our Hôtel.Best regards.

2/10 Terrible

Elena

Stayed 4 nights in Jul 2023
Response from Sophie on Aug 4, 2023
Sorry that you don't appreciate our Hôtel.Best regards.

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to explore Paris. Nice and close to Garu Du Nord train station which means you can travel pretty much anywhere on the train. Great spot with friendly staff too
Stayed 4 nights in Jul 2023
Response from Sophie on Jul 31, 2023
Thanks Andrew for your note and your comment, we appreciate.Best regards.

2/10 Terrible

Keith

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disorganized staffing and management
Stayed 2 nights in Jul 2023
Response from Sophie on Jul 28, 2023
We take note of your remarks.Best regards.

8/10 Good

Mizael

Stayed 1 night in Jul 2023
Response from jotish84 on Aug 17, 2023
Bonjourje vous remercie pour votre avis à nous que sera aider à d'autre client aimer séjourner chez nous.Souhaitons une belle-journéeà bientot CdtJotishTeamHotel Richmond

8/10 Good

Rosangela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente location, near the main station, metro, shops. Staff very friendly and helpful, very clean, Found our stay very comfortable.
Stayed 3 nights in Jul 2023
Response from Oliver on Jul 21, 2023
Thanks Rosangela for your note and your comment, we appreciate.Best regards.

6/10 Okay

Priyan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Ben on Jul 20, 2023
Thanks for your note Priyan.Best regards.

10/10 Excellent

Katya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sophie on Jul 19, 2023
Thanks Katya for your note, we appreciate.Best regards.

6/10 Okay

Gloria

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Oliver on Jul 10, 2023
Thanks for your note Madam.Best regards.

8/10 Good

Terry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Our family enjoyed out stay
Response from Oliver on Jul 6, 2023
Thanks Terry for your comment and your note.Best regards.

8/10 Good

Araceli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is just across the train station, a lot of food establishments.
Stayed 2 nights in Jun 2023
Response from Oliver on Jun 26, 2023
Thanks for your note Araceli.Best regards.

4/10 Poor

Olga

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is what I liked. Everything else was sub par. Internet didn’t work and when I told the staff they insisted it didn’t, even though I showed them it did not. My towels had pretty visible stains so I was reluctant to use them. I was meeting a friend and they would not let us go up to my room after 18:00 because the room was booked for one person. I’ve never encountered that at a hotel. Also, my room and bathroom had periodic strong smell of smoke and the window didn’t properly close. Safe to say, I wouldn’t recommend it unless you are desperate.
Stayed 1 night in Jun 2023
Response from Ben on Jun 22, 2023
Sorry that you don'y appreciate our hotel.Best regards.

8/10 Good

JAVIER, EL PASO

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel is old although several areas have been upgraded. We moved a bed and noticed that it was dirty underneath. The area outside felt unsafe, specially at night.
Stayed 3 nights in Jun 2023
Response from Oliver on Jun 21, 2023
We take note of your remarks.Best regards.

8/10 Good

Steven

Traveled with family and small children
Liked: Cleanliness
Location was great. It’s a little noisy across from the train station. The shower nozzle did not stay up in place. One of the front staff guys was great! The other guy refused to tell me where the breakfast was served until I actually ordered it which was silly. The nice guy explained it is at the New Hotel around the corner. Nearby food options were good for coffee. We walked nearby to explore Mont Marte. It’s an ok hotel that you pay quite a bit for to get the location but it is. It luxury.
Stayed 3 nights in Jun 2023
Response from Oliver on Jun 15, 2023
Thanks for your note Steven. Paris is Paris everything is expensive.Best regards.

10/10 Excellent

princess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
- staff are great - no in room amenities - comfortable bed - spacious family room - with a/c - the shower area has no enclosement
Stayed 4 nights in Jun 2023
Response from Oliver on Jun 12, 2023
Thanks for your note Madame, we appreciate.Best regards.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ben on Jun 15, 2023
Thanks Derek for your note.Best regards.

8/10 Good

Sin Peng

Stayed 1 night in May 2023
Response from Oliver on Jun 2, 2023
Thanks Sin for your note.Best regards.

8/10 Good

Jono

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Oliver on May 30, 2023
Thanks Jono for your note.Best regards.

8/10 Good

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and easy access to the public transportation
Stayed 1 night in May 2023
Response from Oliver on May 16, 2023
Thanks Vilma for your comment and your note.Best regards.

8/10 Good

Vilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in May 2023
Response from Oliver on May 12, 2023
Thanks Vilma for your note and your comment.Best regards.

10/10 Excellent

Kavita

Stayed 3 nights in Apr 2023
Response from Oliver on May 2, 2023
Thanks Kavita for your note.Best regards.