I have to say that this was not my best experience on this get away. Please
not the issues below:
1) We thought we booked our trip through VRBO but we ended up with a third
party group!
2) I tried making contact with you a little after 6 AM, at 2 PM we are
still hearing crickets (nothing)
3) we finally called a number once we arrived to try to check in a few
minutes earlier, but the person told us we have to wait until 4 period
(this was 3:30 PM)
4) So at 4:05 PM we tried to enter the property, the combination sent did
not work.
5) Called back the second person sent me another combination, didn’t work.
6) Called back they tried over the phone to get me in ( no luck) after 3 or
4 new combinations.
7) some other tenant from another unit said he had the same problem, he had
to get the local Vacasa office to let him in.
8) after contacting the local office, the first thing I asked for was a
full refund so I could have went and checked in to a local hotel. Of course
she said unfortunately no, but she was really nice. She said hopefully we
can knock something off your bill, but I haven’t seen that yet.
9) Finally some nice guys came and let me into the unit, but we were really
boiling by that time
10) after getting into the unit, it was really nice and clean but the
parking lot and entrance was in really bad shape. All the pot hole were
filled with water and mud the 2 days we were there.
11) keep in mind that each time we left the unit we had to ride through the
mud and water in a $120K car (not good).
12) like the I said the unit was really nice and it had everything needed
to accommodate us.
Thanks,