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Reviews of Moxy Richmond Downtown

2.5 out of 5
Moxy Richmond Downtown
501 EAST FRANKLIN STREET, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 171 reviews" "
Rating 8 - Good. 25 out of 171 reviews" "
Rating 6 - Okay. 15 out of 171 reviews" "
Rating 4 - Poor. 10 out of 171 reviews" "
Rating 2 - Terrible. 8 out of 171 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Maribeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our toilet was broken and they had no maintence on wkd and no room available comparable. But, they did, i hipe it happens,offer to give marriott points as a marriott member.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super fun hotel with a cool bar and hang out area that features modern art, pool table, free drinks with check in, convenient down town location and polite and energetic staff
Stayed 4 nights in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
fun, unique hotel. Staff was extremely friendly
Stayed 1 night in Apr 2024

4/10 Poor

Savannah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was cute and fun, the bed was fine enough. Since we just stayed for the night to sleep that was fine! The hallways were extremely dark which we did not find safe or enjoyable. We were glad to be right across from the elevator. The check in/check out situation was odd as it was also the bar. While that could be fun, we think they could have improved customer service so guests felt welcome and like they were given good attention. We came for our wedding night and were still dressed in our white dress and tux… didn’t even receive a congrats. They barely spoke. We were not impressed. Parking was confusing also. So many drunk people around due to the environment we just didn’t expect that either.
Stayed 1 night in Apr 2024

10/10 Excellent

Clarice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night. Only thing we didnt like was the public parking garage next door to hotel. Cost $20 day. Was difficult to get in because no one there and signage confusing. Eventually we got into garage and headed next door to the hotel lobby. We appreciated the front desk staff who clarified things, but that was a deal breaker for me.
Stayed 1 night in Apr 2024

8/10 Good

Lisa, crimora

Traveled with partner
Liked: Cleanliness, staff & service
The staff was nice and accommodating. The bed was comfortable. However, what I didn't like, the bed has weird big leather pillows instead of a headboard. The TV was all static and crackling. The big sliding barn door to the bathroom left little privacy. We also had the privilege of experiencing a fire drill at 2am. I've never left a hotel so tired in my life. I doubt I'll stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

carole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fun, great property! same with the staff. fantastic!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 1 night in Jan 2024

10/10 Excellent

Marilyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice. This made the stay very nice. Downtown Richmond has a lot of homeless people but none of them were bothersome. I’d stay here every time!
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiera

Liked: Property conditions & facilities
Loved it here
Stayed 2 nights in Apr 2024

10/10 Excellent

Amber

Stayed 1 night in Apr 2024

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique stay very friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Stayed 1 night in Apr 2024

10/10 Excellent

Curtis E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place. First time I've stayed and I'll stay again. Short walk to a great music venue. Friendly, helpful staff. Awesome bar and comfortable spots to chill. Snacks!
Stayed 1 night in Apr 2024

10/10 Excellent

Fatimah, Piscataway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sheen hotel. I would recommend it to anyone who wants to stay. I plan on staying at this hotel in other places.
Stayed 3 nights in Mar 2024

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an excellent experience with stay at the Moxy Hotel. The staff was very professional and pleasant. The room was clean and neat. Really no complaints for the Moxy Hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Jamie Lynn

Liked: Staff & service
Disliked: Amenities
I would not stay her again. I reserved a room with a view. They put in a room without. The heater made a loud noise when I turned it up to 68 so I had to keep it 66. The smoke alarm was right next to the bed on the wall and blinked over the bed. No fridge in the room unless you ask them to bring you one. There were hairs in the shower. It's a bare boned place. The staff was super nice, but I was not pleased with my room and the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lesley

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel. Parking was alittle confusing (the pay part) but all and all a good place.
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, fun lobby. Only complaints were hallways are very dark and bed got made with pajamas still in it.
Stayed 2 nights in Mar 2024

10/10 Excellent

George, Bethesda

Fun!
Stayed 1 night in Mar 2024

10/10 Excellent

Phetra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it there and i will definitely be back with friends !!
Stayed 1 night in Mar 2024

2/10 Terrible

Dawn

Stayed 1 night in Mar 2024

6/10 Okay

Julie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were not a fan of this hotel. The staff gave us insufficient directions to the parking area. There were several items on the menu that were not available and when we ordered orange juice there was actually no orange juice - only cranberry juice and lemonade. The shower did not stay warm and made a mess in the bathroom and we had allergy issues in the room. The room itself was nice though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and fast, all the staff were very friendly and helpful. Hotel had everything we needed and the rooms were very clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Super fun place to stay. Almost had the feel of a hostel.
Stayed 1 night in Feb 2024

6/10 Okay

VADIM

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was lovely but we already knew that. The staff felt a little checked and burnt out.
Stayed 1 night in Feb 2024

2/10 Terrible

Kai

Stayed 1 night in Feb 2024

2/10 Terrible

Susie

Stayed 2 nights in Feb 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Beautiful and Affordable
Stayed 1 night in Feb 2024

10/10 Excellent

Abel

Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fun and colorful. They cut some of the little things (like toiletries in every room) and it would appear that they pass some of those savings on to the customer. You can still get them if you need them in the stash lockers on every floor! They even had shaving cream/razor kits. The rooms are clean and the layouts are cool. My sister and I slept in toe to toe queen size beds. Will definitely stay again at a Moxy.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Traveled with family
Nice staff, clean rooms, very nice lobby areas
Stayed 2 nights in Jan 2024

10/10 Excellent

John, Sainte-Catherine

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought this place was adorable!! Nothing beat the 50 inch tv to watch playoff football:) we would totally stay again
Stayed 1 night in Jan 2024

8/10 Good

Dustin

Liked: Cleanliness, property conditions & facilities, room comfort
Good if you're about the night life
I chose the Moxy for it's location, the room was clean and classy but small (cheapest one they have). The heat worked but had to turn off to cool down and the person for breakfast wasn't there at 7:30 so I only got coffee.
Stayed 1 night in Jan 2024

10/10 Excellent

Breton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! They did seem to be a little understaffed which delayed our checkin by about 20 minutes. Every other aspect of my stay was prime time. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Tiana

Stayed 1 night in Jan 2024

10/10 Excellent

Kylie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JF on Jan 5, 2024
Dear Guest,Thrilled to hear you gave us a perfect 10/10! Thank you for choosing us.Warm regards,Jasmine FelicianoGeneral Manager

10/10 Excellent

Qwanesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect. I love the room. Everything was nice sink was clogged and didn’t drain and the toilet got stopped up and wouldn’t flush almost overflowed. Other than that we loved it.
Stayed 1 night in Dec 2023
Response from JF on Jan 5, 2024
Dear Guest,Thank you for your feedback! Delighted to hear you loved the room. Apologies for the inconvenience with the sink and toilet; we'll address that promptly. We appreciate your understanding and hope to welcome you back.Warm regards,Jasmine FelicianoGeneral Manager

10/10 Excellent

Jenipher

Stayed 1 night in Dec 2023
Response from JF on Jan 5, 2024
Dear Guest,Great to hear! Feel free to share more details in your review to help others looking for a positive experience.General ManagerJasmine Feliciano

6/10 Okay

Tom

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk employee at check out was awful.
Stayed 1 night in Dec 2023
Response from JF on Jan 1, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your check-out. We are committed to providing excellent service, and it is disheartening to hear that we fell short of your expectations.To address your concerns, we will be conducting a thorough review of the check-out process and the interaction with our front desk employee. Your comments are invaluable to us as we strive to improve our services.We look forward to the opportunity to welcome you back and provide you with the exceptional service you deserve.Warm regards,Jasmine FelicianoGeneral Manager

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JF on Jan 1, 2024
Dear Guest,Thank you so much for staying with us! I hope to see you soon!Best wishes,Jasmine FelicianoGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JF on Dec 28, 2023
Thank you so much for perfect score!It’s mean a lot to us! Please come back anytime!See you again!General ManagerJasmine Feliciano

8/10 Good

Trishonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JF on Dec 28, 2023
Dear Guest,Thank you so much for your response!We can’t wait to host you again?”!Safe travels Jasmine FelicianoGeneral Manager

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JF on Dec 26, 2023
Dear Guest,Thank you for positive feedback!Safe travels!Jasmine Feliciano General Manager

10/10 Excellent

Charles, Hampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2023
Response from JF on Dec 20, 2023
Dear Guest,Thank you for the perfect rating! We're thrilled to know that you had an outstanding experience. If there's anything specific you loved about your stay, we'd love to hear more. We look forward to welcoming you back!Jasmine FelicianoGeneral Manager

4/10 Poor

Brian

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place a cute but not functional. Entry keys to rooms don’t work. There was no hot water in the shower. Felt like a ghost town which is odd for a Saturday night.
Stayed 1 night in Dec 2023
Response from JF on Dec 20, 2023
Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the challenges you experienced during your stay. We regret any inconvenience caused by entry key issues and the lack of hot water in the shower. Your comfort is our top priority, and we take your comments seriously.Jasmine FelicianoGeneral Manager