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Reviews of The Commonwealth

4 out of 5
The Commonwealth
901 Bank St, Richmond, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 878 out of 1289 reviews" "
Rating 8 - Good. 233 out of 1289 reviews" "
Rating 6 - Okay. 108 out of 1289 reviews" "
Rating 4 - Poor. 38 out of 1289 reviews" "
Rating 2 - Terrible. 32 out of 1289 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chimone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
unique space, friendly staff, valet parking 24/7 and they watch my ride right across the street. great stop for snowbirds.
Stayed 1 night in May 2024

4/10 Poor

Quentin

Liked: Staff & service
For the good property for the most part, but the elevators was bad and the rooms were old but it's an old building back to slavery days in the Confederacy, My wife felt uneasy like she had a bad feeling about the place so we left early
Stayed 1 night in Feb 2024
Response from Sarah -Director of Sales on May 20, 2024
Thank you for taking the time to leave us a review Quentin, we value you and your wife's opinion and experience. I am sorry to hear that it was not as pleasant as we strive for.

10/10 Excellent

CHAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah -Director of Sales on May 16, 2024
Thank you for leaving a review Chad, we are so glad to hear you enjoyed your stay. We look forward to having you back in the future!

10/10 Excellent

Nyallay

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Sarah -Director of Sales on May 14, 2024
Thank you for your review Nyallay! We hope to host you at The Commonwealth again soon.

8/10 Good

MARY, Cumberland

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We like the feel of older hotels. Room was updated with plenty of room for bags and desk space. Tattoo motif was a bit weird but even that seemed to work.
Stayed 2 nights in Apr 2024
Response from Sarah -Director of Sales on May 13, 2024
Hi Mary, thank you for leaving a review of your stay! We are pleased to hear that you enjoyed it. I love that you mentioned our tattoo motif, though a bit eccentric we hope it sets us apart from other historic hotels downtown. If you didn't know all of our artwork is local to Richmond artists. Our unique way of paying tribute to our wonderful community!

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room, restaurant was average at best
Stayed 1 night in May 2024
Response from Sarah -Director of Sales on May 13, 2024
Thank you for leaving a review! We are pleased to see that you enjoyed your stay and hope to host you again in the future!

8/10 Good

Christopher, Mill Creek

Liked: Staff & service
The suite was nice. The staff was professional. The building is older but they do a good job in making guests comfortable. The restaurant is good with timely room service.
Stayed 2 nights in May 2024
Response from Sarah -Director of Sales on May 13, 2024
Hi Christopher, thank you for leaving a kind review! We are glad to hear you enjoyed your stay and hope to host you again in the future.

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked the hotel for 2 nights but didn’t stay more than an hour. During that stretch, we discovered that the bathroom shower and floor had not been fully cleaned to our expectations and then the smoke detector triggered. This led to a visit from the maintenance personnel. They determined it was bad batteries and replaced them. 5 minutes after they left, the alarm started sounding once again. That was our breaking point and we advised the staff we were departing. They were very concerned and wanted to help, but we lost faith that we could secure a good night’s rest. On a different day or trip, I would be willing to try this hotel again. It was a nice staff and a nice location, it was just a poor showing on this occasion.
Stayed 2 nights in May 2024
Response from Christina Norton on May 6, 2024
Thank you for taking the time to review us. I do understand your frustration with our smoke detector in your room. I believe it went off from the steam from your shower. The detector is located outside the bathroom. We do hope the next time your plans bring you to Richmond you come back and try us out again. Safe travels to Richmond

10/10 Excellent

Jaden

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Apr 2024
Response from Christina Norton on May 3, 2024
Thank you so much for staying with us and reviwing us. We are so happy you found us. We look forward to your next stay with us. Safe travels to Richmond

8/10 Good

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property. Not a great menu in restaurant, food wasn’t good, but the hotel was nice. Just don’t eat here.
Stayed 1 night in Apr 2024
Response from Christina Norton on May 2, 2024
Thank you for taking the time to stay with us and review us. We are so happy you found us. I would love to learn more about the restaurant experience. Safe travels back to Richmond!

10/10 Excellent

Emily

Stayed 2 nights in Apr 2024
Response from Sarah -Director of Sales on May 20, 2024
Thank you for your review Emily, we are pleased to see you enjoyed your stay and hope to host you again!

10/10 Excellent

JULIE

Stayed 1 night in Mar 2024
Response from Sarah -Director of Sales on May 20, 2024
Hi Julie, thank you for leaving us a review! We hope to host you again soon!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice older hotel seated right next to the state Capitol. Could use a bit of a paint refresh, but other than that is great! The staff was very helpful and friendly. The room was very roomy and comfortable.
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 28, 2024
Thank you so much for staying with us and reviewing us. We hope the next time your plans bring you back to Richmond you come back and stay with us. Safe travels back to Richmond

10/10 Excellent

Jasmin

Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 28, 2024
Thank you so much for staying with us and reviewing us. We hope the next time your plans bring you back to Richmond you come back and stay with us. Safe travels back to Richmond

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the art around the hotel. Good location close to attractions and transit. Staff was amazing and helpful, especially Michael. Check in was a breeze. Would recommend.
Stayed 3 nights in Apr 2024
Response from Christina Norton on Apr 22, 2024
Thank you for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond please come back and stay with us again. Safe travels back to Richmond

6/10 Okay

Kristi

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The suite rooms were nice- but a bit pricey. Beds were comfortable, sitting areas very nice and well equipped. Biggest complaint was the first floor bar was a joke, a missed opportunity. House keeping missed our room- but mistakes happen.
Stayed 2 nights in Apr 2024
Response from Christina Norton on Apr 22, 2024
Thank you for taking the time to stay with us and review us. We would love to learn more about your stay and your visit to the bar. We look forward to hearing from you and we hope the next time your plans bring you to Richmond you come back and stay with us again. Safe travels back to Richmond

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christina Norton on Apr 23, 2024
Thank you so much for staying with us and reviewing us. We are so happy you found us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels back to Richmond

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina Norton on Apr 22, 2024
Thank you for taking the time to stay with us and review us. We are so happy you found us. We look forward to your next trip to Richmond. We hope you come back and stay with us again. Safe travels back to Richmond

8/10 Good

Sarahjane

Traveled with family
Liked: Cleanliness, staff & service
Loved the suite! And loved the staff! Outstanding, attentive staff. We felt very welcome!
Stayed 2 nights in Apr 2024
Response from Christina Norton on Apr 22, 2024
Thank you for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond please come back and stay with us again. Safe travels back to Richmond

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, beautiful and clean. Decor was modern. Walkable to dining and night life. VERY minimal parking parking nearby, really only option is valet. Staff were not overly friendly or rude, just there to do their job.
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 19, 2024
Thank you for taking the time to stay with us and review us. Parking in downtown is available but some options are a walk from the hotel. I will speak to the staff about their demeanor. We strive for all guest to feel welcome while they are with us. Safe travels

10/10 Excellent

Michael, McGaheysville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice clean hotel. Rooms are big and roomy. The staff were great.
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 17, 2024
Thank you for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond you come back and stay with us again. Safe travels back to Richmond

10/10 Excellent

Erika

Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 17, 2024
Thank you for taking the time to stay with us and review us. If your plans bring you back to the Richmond area we hope you come back and stay with us again. Safe travels

10/10 Excellent

Edward H

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 17, 2024
Thank you for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond you come back and stay with us again. Safe travels back to Richmond

6/10 Okay

Mary Beth

Traveled with family
Liked: Cleanliness
Pros: Beautiful, historic hotel in downtown Richmond. Valet parking was prompt. Dinner was delicious with fast, friendly service although the opening of the dining room and bar was quite delayed (on a Saturday night). King suite was nicely decorated, spacious and very clean. Cons: Check in receptionist was not at all welcoming or helpful. Noisy- although the hotel did not appear to be busy we were placed next to the elevator, our view looked out on hotel mechanical equipment, and street traffic echoed up loudly to our floor.
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 15, 2024
Thank you for taking the time stay with us and review us. We thank you for detailed feedback. The hotel was busier this weekend but not sold out. The room type you booked is located in the same spot in the whole building. Hopefully if your plans bring you back to Richmond you can come back and stay with us again. Roomy and Homey suites have a lot of choices away from the mechanical equipment. Safe travels back to Richmond

6/10 Okay

Joanne

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was 33$ Room was large and staff was kind and friendly Room we stayed in needed some updating, repairs and renovations. The shower leaked all night, there was mold in the shower, the lampshades next to the bed were damaged. I was expecting a 4-star property but this is closer to a 3-star.
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 13, 2024
Thank you so much for your detailed feedback. I have spoken to housekeeping and engineering about the issues you had with your rooms. We thank you for letting us know so we can ensure we are correcting any issues we have. Safe travels

10/10 Excellent

Jocelyne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property - wish we had a better view of the city but we didn’t spend much time in the room, it was one night. We do wish there was a full length mirror. It seems a lot of hotels are leaving these out and for people going to events etc it’s needed. Bathroom was really nice and bed, pillows very comfortable especially for the price. Really enjoyed the valet too.
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 9, 2024
Thank you so much for staying with us and reviewing us. We hope that the next time your plans bring you to Richmond you come back and stay with us again. Safe travels back to Richmond

10/10 Excellent

Suzzane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Christina Norton on Apr 8, 2024
Thank you so much for staying with us. We are so happy you found us. We hope the next time you come to Richmond you come and stay with us again. Safe travels to Richmond!

8/10 Good

Jane

Liked: Staff & service
Incredibly spacious suite — great for families or small meetings. Hotel needs an update (peeling paint, etc) but rooms make up for it. Plus Capitol directly across the street for pleasant walk (and some history).
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 8, 2024
Thank you so much for staying with us. We are so happy you found us. We hope the next time you come to Richmond you come and stay with us again. Safe travels to Richmond!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing!!! Beautiful room with historic character but fully updated, very friendly staff, quick valet service. Overall great experience!
Stayed 1 night in Apr 2024
Response from Christina Norton on Apr 8, 2024
Thank you so much for staying with us. We are so happy you found us. We hope the next time you come to Richmond you come and stay with us again. Safe travels to Richmond!

10/10 Excellent

Reginald

Stayed 1 night in Mar 2024
Response from Christina Norton on Apr 28, 2024
Thank you so much for staying with us and reviewing us. We hope the next time your plans bring you back to Richmond you come back and stay with us. Safe travels back to Richmond

10/10 Excellent

Seth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, gorgeous historic hotel in walkable distance to most downtown attractions, and wonderful on-site dining!
Stayed 1 night in Mar 2024
Response from Christina Norton on Apr 5, 2024
Thank you so much for staying with us and reviewing us. We hope the next time your plans bring you to Richmond you come and stay with us again. Safe travels back to Richmond!

10/10 Excellent

Alan, Falls Church

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large suite with pull out couch in separate room and hallway access to bathroom. Easy valet parking. Helpful front desk staff. Excellent overall experience.
Stayed 3 nights in Mar 2024
Response from Christina Norton on Apr 3, 2024
We are so happy you found your new home away from home while in the Richmond area. We look forward to your next stay. Safe travels back to Richmond

10/10 Excellent

Haritha

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Christina Norton on Apr 1, 2024
Thank you so much for staying with us and reviewing us. We are happy you enjoyed your stay. We hope the next time your plans bring you to Richmond you come back and stay with us!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Christina Norton on Apr 1, 2024
Thank you so much for staying with us and reviewing us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels to Richmond

10/10 Excellent

Noreen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet hotel. Really great room w 2 queen beds and separate sitting area . Very comfortable beds. Would definitely stay again if passing through Richmond again. Thank you 🌞
Stayed 1 night in Mar 2024
Response from Christina Norton on Mar 27, 2024
Thank you so much for taking the time to stay with us and reviewing us. We hope the next time your plans bring you to Richmond you come back and stay with us again. safe travels back to Richmond

10/10 Excellent

Shani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Christina Norton on Mar 27, 2024
Thank you for taking the time to stay with reviewing us. We hope the next time your plans bring you to Richmond you come back and stay with us again. Safe travels to Richmond

10/10 Excellent

Wendi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an adorable propert. The rooms were spacious and comfortable and the location was perfect!
Stayed 1 night in Mar 2024
Response from Christina Norton on Mar 25, 2024
Thank you for staying with us and reviewing us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels back to Richmond

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff, quiet and clean room!!
Stayed 2 nights in Mar 2024
Response from Christina Norton on Mar 24, 2024
Thank you so much for taking the time to review us. We are so happy you found us and stayed. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels back!

10/10 Excellent

Arturo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to book for Galaxycon or any event taking place in the convention center. Short walk to the convention center.
Stayed 2 nights in Mar 2024
Response from Christina Norton on Mar 24, 2024
Thank you so much for staying with us and reviewing us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels to Richmond!

10/10 Excellent

Jamal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would stay again
Stayed 2 nights in Mar 2024
Response from Christina Norton on Mar 18, 2024
Thank you so much for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels to Richmond

8/10 Good

Inna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The attached restaurant wasn’t great though
Stayed 2 nights in Mar 2024
Response from Christina Norton on Mar 18, 2024
Thank you for taking the time to stay with us and review us. We are sorry you didn't enjoy your experience in the restaurant. We are always working on improvements and thank you for your feedback. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels to Richmond

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christina Norton on Mar 15, 2024
Thank you so much for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels back to Richmond

10/10 Excellent

Anthony

Its 10/10
Stayed 6 nights in Mar 2024
Response from Christina Norton on Mar 11, 2024
Thank you and welcome to your home away from home while in Richmond. We look forward to your next stay. Safe travels back to Richmond

8/10 Good

Ruby, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina Norton on Mar 11, 2024
Thank you for taking the time to stay with us and review us. We hope the next time your plans bring you back to Richmond you come back and stay with us. Safe travels back to Richmond

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great they still haven’t released my deposit
Stayed 1 night in Feb 2024
Response from Ryan on Mar 8, 2024
Hello Miguel!The deposit is already released from our end, the rest is up to your bank, depending on the bank it may take anywhere from 1-5 business days. Hope you get it soon!

6/10 Okay

Christina

Liked: Cleanliness, staff & service
We had a toilet not functioning properly and after many asks to get it fixed it wasn't ever fixed completely.
Stayed 2 nights in Feb 2024
Response from Christina Norton on Mar 4, 2024
Thank you for staying with us and taking the time to review us. I understand you have spoken to our front desk supervisor about your stay. We hope you will come back and stay with us again next time your plans bring you to Richmond. Safe travels back

10/10 Excellent

Jane Elyce

Business traveler
Liked: Amenities
Very friendly staff and quick Che k in. I’ve stayed here multiple times and it’s always very nice.
Stayed 1 night in Feb 2024
Response from Christina Norton on Feb 29, 2024
Thank you so much for staying with us and reviewing us. we are glad you keep returning. We look forward to your next visit. Safe travels back to us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are great and staff is wonderful
Stayed 1 night in Feb 2024
Response from Christina Norton on Feb 26, 2024
Thank you for taking the time to stay with us and review us. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels back to Richmond

8/10 Good

Steven

Liked: Cleanliness, staff & service
Didn't like preregistration process.
Stayed 1 night in Feb 2024
Response from Christina Norton on Feb 26, 2024
Thank you for staying with us. Our pre-registration is not required to stay with us. It is just a service we offer to our guests. We hope the next time your plans bring you to Richmond you come back and stay with us. Safe travels back to Richmond