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Reviews of Altos de Caño Hondo

3.5 out of 5
Altos de Caño Hondo
los Haitises, Carretera Cano Hondo, Sabana de la Mar, Hato Mayor

Reviews

8.8

Excellent

Rating 10 - Excellent. 127 out of 220 reviews" "
Rating 8 - Good. 64 out of 220 reviews" "
Rating 6 - Okay. 14 out of 220 reviews" "
Rating 4 - Poor. 4 out of 220 reviews" "
Rating 2 - Terrible. 11 out of 220 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

RAFAEL

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, but needs major upgrading. the bathroom walls and ceiling was full of mold and hazardous for your health. They can bring more tourist if they cater to high-end tourist by up grading their facility.
Stayed 2 nights in Apr 2024
Response from M on May 1, 2024
Hola, gracias por reservar en Altos de caño Hondo , sus comentarios son importantes para nosotros

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful location with great walking access to the nearby National Park. Food is good and staff is great. Views from the rooms and restaurant are amazing.
Stayed 3 nights in Mar 2024
Response from m on Apr 20, 2024
Gracias por reservar en Altos de Caño Hondo, sus comentarios son importantes para nosotros.

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from m on Apr 20, 2024
Gracias por reservar en Altos de Caño Hondo, sus comentarios son importantes para nosotros.

10/10 Excellent

Amanda, Santa Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, quiet eco-lodge with amazing views and epic pool.
Stayed 2 nights in Jan 2024
Response from M on Jan 26, 2024
THANK YOU FOR BOOKING AT ALTOS DE CAÑO HONDO, YOUR COMMENTS ARE IMPORTANT TO US

10/10 Excellent

danilo de la

Liked: Cleanliness, staff & service, property conditions & facilities
This ecological
Stayed 2 nights in Jan 2024
Response from M on Jan 26, 2024
THANK YOU FOR BOOKING AT ALTOS DE CAÑO HONDO, YOUR COMMENTS ARE IMPORTANT TO US

10/10 Excellent

Jean-claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place.beautiful architecture and nature . The view on the samana bay and the rice paddies around is really. breathtaking
Stayed 2 nights in Jan 2024
Response from M on Jan 26, 2024
THANK YOU FOR BOOKING AT ALTOS DE CAÑO HONDO, YOUR COMMENTS ARE IMPORTANT TO US

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from M on Jan 26, 2024
GRACIAS POR RESERVAR EN ALTOS DE CAÑO HONDO, SUS COMENTARIOS SON IMPORTANTES PARA NOSOTROS

8/10 Good

Moreno

Stayed 4 nights in Dec 2023
Response from M on Jan 26, 2024
GRACIAS POR RESERVAR EN ALTOS DE CAÑO HONDO, SUS COMENTARIOS SON IMPORTANTES PARA NOSOTROS

10/10 Excellent

Lilia

Liked: Staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in Oct 2023
Response from M on Oct 13, 2023
Hola, gracias por reservar en Altos de Caño Hondo, sus comentarios son importantes para nosotros

8/10 Good

Enger

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, an nice.
Stayed 1 night in May 2023
Response from M on Jun 15, 2023
GRACIAS POR RESERVAR EN ALTOS DE CAÑO HONDO, SUS COMENTARIOS SON IMPORTANTES PARA NOSOTROS

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the property a lot, the road to get there wasn’t the best, and I did get food poisoning but I still managed to enjoy the time there. The pool area was so nice.
Stayed 2 nights in Jan 2023
Response from M on Feb 2, 2023
HELLO, THANK YOU FOR RESERVING IN ALTOS DE CAÑO HONDO, YOUR COMMENTS ARE IMPORTANT TO US

2/10 Terrible

Angela

Para comensal. No llegue a ir al hotel puesto que me contagie con Covid . Trate de comunicarme con el hotel sin resultado. Expedía tampoco se pudo comunicar y perdí mi dinero.aun que había pagado por un seguro. Parece que no hay un personal que atienda el teléfono.
Response from . on Dec 2, 2022
Hola,no es de nuestro interes tomar su dinero sin que usted lo consuma, por favor escribanos a este numero y le haremos un credito 8292598742

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from . on Aug 27, 2022
Hola, Gracias por resrvar en Altos de Caño Hondo, sus comentarios son importantes para nostros.

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite, and perfect location for exploring Los Haitises.
Stayed 1 night in Jul 2022
Response from . on Jul 27, 2022
Hello, Thank you for booking at Altos de Caño Hondo, your comments are important to us.

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto, muy buena experiencia, el personal de lujo.
Stayed 2 nights in Jul 2022
Response from . on Jul 27, 2022
Buenos días, Gracias por reservar en Altos de Caño Hondo, sus comentarios son importantes para nosotros.

10/10 Excellent

Leny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities into the room
Stayed 1 night in Jun 2022
Response from . on Jun 9, 2022
Buenas tardes, Gracias por reservar en Altos de Caño Hondo, sus comentarios son importantes para nosotros.

8/10 Good

Artur, Ridgewood

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place very quiet is very good for rest 😊😊
Stayed 3 nights in Apr 2022
Response from . on May 7, 2022
GOOD MORNING, THANK YOU FOR BOOKING AT ALTOS DE CAÑO HONDO, YOUR COMMENTS ARE IMPORTANT TO US

10/10 Excellent

Derrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from . on Apr 6, 2022
Buenas tardes, Gracias por reservar en Altos de Caño Hondo

6/10 Okay

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was sad for that kind of money.
Stayed 1 night in Mar 2022
Response from . on Apr 2, 2022
Good morning, Thank you for booking at Altos de Caño Hondo, your comments are important to us.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Little piece of paradise
What a wonderful place. Very rustic but stylish design. Comfortable beds, beautiful view from the balcony and loved the idea of a hammock in the room for chilling out. Breakfast was excellent and plentiful. All staff were friendly and keen to help. The natural swimming pools were very unique and a great way to spend a few hours chilling out between hikes or kayaking nearby. Only negative is be prepared for a terrible road for the last 7km of driving to get there!
Stayed 2 nights in Feb 2022
Response from JR on Mar 8, 2022
Thank you for the awesome review! We hope see you again any time soon

2/10 Terrible

David

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This eco lodge isn’t very eco or a lodge. It’s more of a resort located away from the town and anything around. You are completely dependent on the resort for everything, food, water, transportation and excursions all must be done through the resort and no one else. You feel trapped. Food was not very good and very limited selection, they run out a lot of the menu items. Was really looking forward to staying here and left one night early very disappointed. And no, they did not refund my last night nor did Expedia do anything to help. Would not stay again.
Stayed 3 nights in Jan 2022
Response from . on Mar 1, 2022
Good morning, Thank you for booking at Altos de Caño Hondo, your comments are important to us.

10/10 Excellent

Eyal, NEW YORK

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altos the Cano Hondo is an amazing place in nature. We loved everything about or recent trip and we highly recommend it to anyone that is looking a different and off-the-beaten-track experiences. Excellent place.
Stayed 2 nights in Jan 2022
Response from . on Mar 1, 2022
Good morning, Thank you for booking at Altos de Caño Hondo, your comments are important to us.

10/10 Excellent

Yesilernis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a place to come and be at peace with nature. It is a two compound hotel, each run by a different administration (Paraiso vs. Alto), but share the 13 natural pools between them. There are no hotels, houses, buildings or any other construction around so you can really hear the crickets at night and see all the stars in the sky. Fridays and Saturdays they have a fire gathering that really allows you to enjoy a serine and wonderful peaceful time. There are only one restaurant per compound, and they have lots of times buffets which is not to my linking, but Altos allows you to choose a la carte also :-) The a la carte food is good and very reasonable pricing. I wouldn't take the all inclusive meals because you might decide to go on several excursions and eat else where, and I think it is just cheaper to pay at the end for what you really consume. For example, a package for me and my kid was USD208 just for the 3-day stay, but with meals, it was going to be USD510 but doing it by meal, it was USD324. We didn't eat all meals and sometimes when we did, we shared a plate or two. We met wonderful people from the first day and decided to eat together often and spent time in the excursions and pools. It was really a nice, one-with-nature time well spent. There are no thrills like live entertainment or a disco or anything like that. So if that is what you are looking for, this place is not for you. But you do have lots of wonderful ways to spend your time!
Stayed 2 nights in Jan 2022
Response from . on Mar 1, 2022
Good morning, Thank you for booking at Altos de Caño Hondo, your comments are important to us.

8/10 Good

Lindsey, Ridge Manor

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel, tucked away from the world. Great tour options are available. The natural pools are beautiful, but very chilly and very loud.
Stayed 4 nights in Jan 2022
Response from . on Mar 1, 2022
Good morning, Thank you for booking at Altos de Caño Hondo, your comments are important to us.

6/10 Okay

Kristina

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The pictures are accurate, this property is beautiful. It’s worth staying one night just to get the pictures and spend time in the natural pools. The place SEEMS natural and “ecofriendly” cause it’s all natural materials and no wifi or tv but they never really educate you on what makes it eco-friendly. The first day they give you a schedule for the restaurant (and there’s nothing NADA around so you have no choice), then they proceed to not follow the schedule at all and never inform you of any changes. Very confusing. The restaurant food tastes horrible, but as I said there’s NOTHING nearby. And they just keep adding things to your tab but never telling you the cost so on the last day you’re shocked. Lastly, this place is great for ADULTS but definitely challenging with little kids.
Stayed 3 nights in Dec 2021
Response from . on Jan 13, 2022
Buenos días, Gracias por reservar en Altos der Caño Hondo, sus comentarios son importantes para nosotros.

10/10 Excellent

Primitiva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from . on Sep 16, 2021
BUENOS DIAS!! GRACIAS POR RESERVAR EN ALTOS DE CAÑO HONDO, SU OPINION ES IMPORTANTE PARA NOSOTROS.

10/10 Excellent

Nurys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from JR on Aug 27, 2021
Muchas Gracias por su comentario y su valoración

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great food.
Stayed 2 nights in Aug 2021
Response from JR on Aug 27, 2021
Thank you for your comment!

10/10 Excellent

yarlenis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love
This place is so beautiful to be peace and relax
Stayed 2 nights in Aug 2021
Response from JR on Aug 27, 2021
Thank you for your comment!

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A paradise in the Dominican Republic
The place is beautiful. Staffs are very friendly. It is the best place to relax and enjoy contact with nature. Unfortunately the road from Hato mayor to the hotel is in bad condition
Stayed 3 nights in Jun 2021
Response from JR on Aug 27, 2021
Thank you for your comment and those beautiful words!

10/10 Excellent

Gabriel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome stay
Stayed 1 night in Jun 2021
Response from . on Aug 1, 2021
Thank you for booking at Altos de Cano Hondo, your comments are important to us

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. This is a great place to get away from stress.
Stayed 1 night in Jun 2021
Response from . on Aug 1, 2021
Thank you for booking at Altos de Cano Hondo, your comments are important to us

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar excelente para descansar
Stayed 1 night in May 2021
Response from JR on May 28, 2021
Muchas gracias por comentario, para nosotros es un placer saber que su estadía fue de su total agrado.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very calm and peace location for rest and be out of the city
Stayed 1 night in May 2021
Response from JR on May 25, 2021
Thank you for your comment, for us it is very important!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night of horrible
Service was horrible staffing are very lazy and don't want to work with the guests will never forget that horrible experience
Stayed 2 nights in May 2021
Response from JR. on May 25, 2021
We are extremely sorry for the inconvenience that you may have experienced during your stay with us. We will be taking action on the matter to correct and give a better service.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was quiet, clean and the view was extremely scenic
Stayed 2 nights in Mar 2021
Response from . on Apr 2, 2021
GOOD MORNING, THANK YOU FOR BOOKING AT ALTOS DE CAÑO HONDO, YOUR COMMENTS ARE IMPORTANT TO US.

10/10 Excellent

Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Los Haitises
This is an amazing hotel if you want to disconnect, stay in touch with nature and enjoy nice people and ecological environment. The rooms were big and lots of space, hot water, and the view of the Bahia de San Lorenzo is just in front of you when you open your beadroom windows. During the night it rained a lot and the sound in the zinc is a therapy. Thanks all for the good food and Wilfred for a great tour to Los Haitises
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very kind and polite, great service, our room had a great view, very clean, a great getaway hotel for couples or families, just to leave all the noise and technology behind in the city lifestyle.
Stayed 1 night in Feb 2021
Response from . on Feb 27, 2021
Good morning, thank you for booking at Altos de Caño Hondo. Your comments are important to us.

4/10 Poor

Anyeline

Stayed 1 night in Dec 2020
Response from . on Feb 10, 2021
Buenas Tardes!! Gracias por visitarnos.

10/10 Excellent

Karla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sights
The place is fantastic. Rustic and very boho. The food is tipical Dominican and the staff was very accommodating and pleasant. Pet friendly. Would recommend this for people who enjoy the outdoors and want a relaxing weekend. Take mosquito repellent.
Stayed 1 night in Jan 2021
Response from Ada on Jan 19, 2021
Good morning Thank you for choosing us and have a nice vacation Thank you

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The food was amazing. Unfortunately there are a lot of mosquitoes :(
Stayed 1 night in Jan 2021
Response from JR on Jan 15, 2021
Thank you for your comment, we are happy to know that your stay was your total satisfaction. We are very sorry about the mosquitoes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from . on Jan 4, 2021
Hola, Gracias por visitarnos. Sus comentarios son importantes para nosotros.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from JR on Dec 23, 2020
Muchas por su comentario, trabajamos arduamente para poder brindar la mejor experiencia en nuestro hotel! Feliz navidad y feliz año nuevo!

10/10 Excellent

Yennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Stayed 1 night in Dec 2020
Response from JR on Dec 8, 2020
Gracias por su comentario, nos enorgullece saber que su estadía fuese de su agrado. Esperamos que nuevamente nos vuelva a visitar.

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2020
Response from Jr on Dec 8, 2020
Muchas! Gracias!!!!

10/10 Excellent

Sandoval, Santo Domingo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Eco Hotel and keep all necessary protocol for Covid.
Stayed 1 night in Oct 2020
Response from JR on Oct 15, 2020
Gracias por su comentario, nos alegra saber que su estadía fue de su agrado y esperamos que un tiempo no muy lejano nos vuelva a visitar

8/10 Good

Jairo, Santo Domingo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Las piscinas naturales y la tranquilidad que brinda el lugar es único
Stayed 2 nights in Oct 2020
Response from . on Oct 16, 2020
Muchas gracias por visitarnos, sus comentarios son importantes para notros.

10/10 Excellent

Shiloh, Wilkesboro, NC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture here is stunning. Worth it just for that. The restaurant is overrated, but acceptable. The staff very friendly and helpful, but don't expect any English speakers except the guides for excursions. And then there's the view. Wow. Great place overall. Make sure to ask for Wilfré as your guide for excursions. He speaks great English and went above and beyond to make our trip excellent.
Stayed 3 nights in Dec 2019
Response from Ada on Jan 8, 2020
Goodnight Thank you for choosing us Your comments are important To us Thanks

10/10 Excellent

HUGO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to visit for relaxation and enjoy nature
Definitive a 5 stars. The place is very unique in its own way, quite a blend of simplicity and nature. The staff is awesome, really go out of the way to help and please. Thanks to everyone. The locale is a tropical paradise with nature everywhere. Peaceful silence allows the guest to really feel in closeness with the surounding environment and yet the confort and safety of modern life. A good internet conection, power continuously and ample confortable yet simple rooms.
Stayed 2 nights in Dec 2019
Response from Ada on Dec 31, 2019
Goodnight Thank you for choosing us And for your comments are Import for us Thank

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The strret how to get to the property, its not paviment and no light. Only in 4x4!
Stayed 1 night in Nov 2019
Response from Ada on Dec 1, 2019
Goodnight Thanks for your comments And for stying with us