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Reviews of Quality Inn & Suites SeaWorld North

2.5 out of 5
Quality Inn & Suites SeaWorld North
9522 Brimhall Rd, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 364 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Wayman

Traveled with partner
Disliked: Staff & service
Staff was not friendly, front desk, housekeeping, breakfast night shift. seems like everyone is miserable and hate their job. No water bottles in the room even when I asked they told me to buy from the vending machines.Every floor was out of water or wasn't working.
Stayed 1 night in May 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT BAD BUT HAD SOME QUESTIONABLE GUEST
Stayed 1 night in May 2024

10/10 Excellent

Alexandria

Liked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Erik

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i can give them negative stars i would
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mini golf course was fun. The bedroom was big. Bathroom was updated.
Stayed 2 nights in May 2024

10/10 Excellent

Estela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful and the breakfast was good. Room was clean and sanitized. We will definitely stay here again.
Stayed 2 nights in Apr 2024

4/10 Poor

Faythe

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel charges additional fees for using facilities like the gym
Stayed 1 night in Apr 2024

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities
The outside was not as clean as inside.
Stayed 1 night in Apr 2024

10/10 Excellent

Pablo

Stayed 1 night in Apr 2024

2/10 Terrible

Mary

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rude front desk. Asked for two keys since two of us staying. Lady said can only have one. After asking for management lady came back and made second key card. Key was deactivated when staff left’ and put. A sign up saying “Sorry… we are closed due to a staff shortage. We will reopen at 7 am”. So husband was out side the room about 20 minutes before I could let him in other people leaving saying their room was stinky. Bathroom was gross. Tile falling of make shift seat in shower. Toilet so close to wall had to sit sideways. Shower wand would fall of holder if you as much as touched it. Never again!!! Have pictures
Stayed 1 night in Apr 2024

6/10 Okay

danny

Traveled with partner
N/ c
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Disliked: Amenities, property conditions & facilities
Not to helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

Josh, Edmond

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024

2/10 Terrible

Brenda

Traveled with family and small children
Disliked: Staff & service, amenities
The staff was extremely unaccomodating. Any qurstion I asked was a NO before I got the question out. She even refused to give my 11 yeat old a fork from the kitchen so she could eat her dinner.
Stayed 1 night in Apr 2024

6/10 Okay

Alba Marina

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I did not like that we arrived at 4pm and my room was still not ready when check in is at 3pm. We also went to the jacuzzi and it was not working.
Stayed 2 nights in Mar 2024

2/10 Terrible

Abel P

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
There was no staff to check in and had to stay at another hotel
Stayed 2 nights in Mar 2024

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not stocked. There was only 1/4 of toilet paper . When I went down to ask for more, no one was at the front desk. There was a note stating they ould be back at 7a.m. Staff was rude. Manager refused to provide her name. Lady from front desk Marina would talk to you in a condescending way. I had read review about them charging you extra and keeping the depsoit due to there being some sunflower seeds on the floor. Also another night there was someone at the front desk upset about them charging her $2XX.XX. The lady told me notto leave loose makeup powder on couter if not they would charge you. I made sure to clean everything wiped everything down, threw out all the trash and they still found a way to keep $50 of deposit for a small washcloth that had some of my makeup on it. I told them I can was the towel instead and they refused. When I spoke to manager who would not provide her ame and I told her I practically cleaned the whole room and made sure to due to being traumatized eith the reviews and the lady complaining at the front desk. Said manager said I should have not been nosy , which I wasnt the young lady was tryi g to warn me and now I definitely understood why. The property has nice features that attracted me due to having kids such as play ground, arcade, mini golf,, but please take in consideration all the bad reviews due to bad management and do not overlook the reviews when considering booking. I've stay at many hotel and I have never experienced t
Stayed 2 nights in Mar 2024

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and attentive.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean tasty breakfast!
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were charged an incidental fee for some sunflower seeds on the floor. As if it was damaged. And the front desk lady was rude!
Stayed 2 nights in Mar 2024

10/10 Excellent

Leah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly when needed. Was there with my three kids and they had a little playground area for them to run around, as well as a pool. Had an overall good experience
Stayed 1 night in Mar 2024

6/10 Okay

Maryhelen

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very quiet and peaceful parking lot was very well lit and with camera. Had a very cute litle mini golf for the us. The price was worth the stay. If we have plans in the area we will definitely stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

wael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service they charged our credit card for stains in the carpet that we didn’t do and also invented that we left a towel with poop on it and also charged us for it and then when we went to complain about the charges so they can explain why we were getting charged they kicked us out and canceled our reservation
Stayed 3 nights in Mar 2024

8/10 Good

Bianca

Stayed 1 night in Feb 2024

2/10 Terrible

Yesenia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

RoB

Traveled with group
Disliked: Property conditions & facilities
Check in staff was friendly and helpful. Check out personal was unfriendly and rude liberally told us their computers were down and if we were to want to stay another night we would have to go somewhere else.
Stayed 1 night in Jan 2024

8/10 Good

Tania

Stayed 1 night in Jan 2024

2/10 Terrible

xochitl

Disliked: Staff & service, room comfort
Too noisy and toilet running in room all night
This was an overnight stay driving through San Antonio to Austin. I needed to rest and this stay was far from it. Walls are so thin. I could hear my neighbors very clearly. Toilet was running the entire night and when I called the front desk they said they would have maintenance look at it in the morning. They suggested jiggling the handle which did not work. I called and asked for help again or switch rooms. They said they are not authorized to switch rooms, but I could purchase a new room. I mentioned to a manager in the morning as well as she said she would get maintenance to look at it again. No apology was ever offered the 4 times I asked for help. No refund or even partial refund. I was so exhausted and so cold I ended up sleeping in my car overnight
Stayed 1 night in Jan 2024

8/10 Good

Dee

Stayed 7 nights in Jan 2024

4/10 Poor

Barbara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to wait about 10 minutes for a person to come to the front desk to check us in. Morning breakfast was not what was advertised.
Stayed 1 night in Jan 2024

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price.
Stayed 1 night in Jan 2024

6/10 Okay

Abigail

Liked: Cleanliness, property conditions & facilities
This property is very kid-friendly but don't waste your time with the continental breakfast - 15 minutes left on the schedule and they had put almost everything away and run out of coffee. Then our coffee maker in the room didn't work. They brought a different one but it didn't make up for the double whammie of the cheap and scarce 'breakfast'.
Stayed 1 night in Jan 2024

2/10 Terrible

Christian A

Disliked: Staff & service
Breakfast was gone 30 minutes before ended. Front desk personnel and employee promised to bring more food but did not and instead of apologizing were very rude and made us feel very unconfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for families
We had an amazing stay. Even though they had limited staff, they were able to provide great service. The breakfast was amazing! The kid activities were really fun!
Stayed 7 nights in Dec 2023

6/10 Okay

danny

Traveled with partner
No breakfast items
Stayed 1 night in Jan 2024

8/10 Good

Murugavel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Alejandro

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stay was ok but dose not have a gym like advertised and hot tub dose not work
Stayed 3 nights in Dec 2023

10/10 Excellent

Genoveva

Stayed 1 night in Nov 2023

4/10 Poor

Tom

Traveled with family and small children
Disliked: Staff & service
Custmo service was a lie Bed to hard.no.hot water. I payed for three days . Took them l needs to leave Sunday not Monday. No credit they said by
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The service was great but as soon as you walk into the room you can smell the dirty carpet. The beds are hard as a rock. Not comfortable at all.
Stayed 2 nights in Dec 2023

2/10 Terrible

Aniz

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room reeked of cigarette smoke despite being a non-smoking room. Bathroom was in poor condition. No water available at breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

max

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Elizabeth

Disliked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Chrissy

Stayed 4 nights in Nov 2023

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. Room smelled like mildew, breakfast was disgusting and cold, missing items. Does not appear like in photos at all. No gym unlike photos. Business center was closed- no printer available. Worst hotel experience that I have had in years. Gross.
Stayed 11 nights in Aug 2023

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being across from the Costco made it a little hard to get to the property, but everything else was good.
Stayed 1 night in Nov 2023

8/10 Good

Angelica

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Juan

Stayed 1 night in Nov 2023