Property grounds
Check availability

Reviews of Hotel Hacienda Don Juan San Cristobal de las Casas Chiapas

4 out of 5
Hotel Hacienda Don Juan San Cristobal de las Casas Chiapas
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 354 reviews" "
Rating 8 - Good. 115 out of 354 reviews" "
Rating 6 - Okay. 30 out of 354 reviews" "
Rating 4 - Poor. 18 out of 354 reviews" "
Rating 2 - Terrible. 7 out of 354 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

antonia

Traveled with group
Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024

4/10 Poor

Carmen Canales Y Marielena

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect amount of rustic Mexican charm
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023

10/10 Excellent

gustavo

Hotel colonial , cálido y confortable
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Stayed 1 night in Oct 2023

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023

4/10 Poor

Lorena

Stayed 4 nights in Aug 2023

10/10 Excellent

Erika, Arlington Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023
Response from nereo on Jun 14, 2023
muchas gracias por su comentarios fue un placer poderles atender como seguramente se lo merecen esperamos tenerlos pronto aca en su casa

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

10/10 Excellent

William Isaac Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
Stayed 2 nights in Apr 2021
Response from nereo on Apr 25, 2021
muy buenas noches ojala lo tengamos pronto por su casa que sera un placer atenderle y le agradecemos sus comentarios y preferencia

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Nereo went above and beyond to provide superior service
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old. Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.
Stayed 6 nights in Mar 2020
Response from Nereo on Mar 13, 2020
hola muy buenas noches le agradecemos mucho sus comentarios los esperamos pronto

8/10 Good

John, Canada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much
Stayed 6 nights in Mar 2020
Response from Nereo on Mar 13, 2020
buenas noches por su comentarios ojala los los veamos pronto a qui en su casa

8/10 Good

Timur

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Cold stay
It was cold and hotel didn’t have any heaters in the room. First night there was no electricity in the room.
Stayed 2 nights in Feb 2020

10/10 Excellent

VANESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rogelio Cordero on Dec 31, 2019
Agradecemos su calificación y es un gusto el saber que su estadía fue placentera. Esperamos tenerla pronto de regreso.

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied with our choice , had an awesome great night sleep. Staff wasvery friendly and accommodating.
Stayed 4 nights in Aug 2019
Response from Rogelio López on Aug 28, 2019
Thanks for your kind comment. We appreciate your preference.

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Rogelio López on Aug 30, 2019
Gracias por su preferencia.

10/10 Excellent

Alma, las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond for us and made us feel at home. Not only is the Hotel beautiful, peaceful and relaxing, but their food was exquisite! The best part of my stay, was when I went out for a walk & it suddenly started raining, as I was walking back to the hotel, one of the staffs ran up to me with an umbrella and walked me to my room. He then asked if I wanted to start the chimney so we can keep warm. 10/10 recommended
Stayed 3 nights in May 2019
Response from Rogelio cordero on May 15, 2019
We appreciate your comments. It is very nice for us to know that your stay was a placebrate at the hotel. Thanks for the preference.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decoration and the peacocks. What I did not like was tou could hear everything from the rooms around you.
Stayed 4 nights in Apr 2019
Response from Rogelio López on May 3, 2019
We appreciate the opinion, it is painful for us to know that your stay was not really satisfactory. We will continue to strive and improve for you. Thanks for your preference.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!!
Beautiful hotel. Very clean and well kept. Would stay there again!
Stayed 1 night in Apr 2019
Response from Rogelio Cordero on Apr 22, 2019
Thank you for your comments, it is a pleasure to be able to attend you in future dates.

6/10 Okay

Verified traveler

Stayed 3 nights in Feb 2019
Response from ROGELIO CORDERO on Apr 2, 2019
Gracias por calificarnos.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Rogelio Cordero on Oct 31, 2018
Gracias por la calificación, esperamos que el servicio brindado así como su descanso haya sido el adecuado.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first choice when we booked our trip, the hotel is quaint, picturesque, and rustic. Beautiful settings everywhere you look in this "hacienda". Their majestic peacocks roam freely in the hotel, our stay was very pleasant, and extra with the staffs attention specially Nereo. His courtesies to our stay, and assisting us in organizing our trips were seamless. Our first time in Chiapas, we absolutely loved it.
Stayed 6 nights in May 2018
Response from Rogelio Cordero. on Jun 1, 2018
Agradecemos sus comentarios y es de nuestro agrado que su estancia haya sido placentera. Con gusto los esperamos en futuras fechas.

10/10 Excellent

Judith, Jackson California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place ❤
A unique place, with lots of history in it, wonderful employees, very clean, it was a little bad cold inside the room and I hear the neighbors conversation like it was on my room, but that wasn't a problem with me, if I ever go back to San Cristobal de las casas That's going to be my place to go.
Stayed 2 nights in Mar 2018
Response from Rogelio Cordero. on Mar 30, 2018
Thanks for the comments, we hope that in future dates we could have it back.

10/10 Excellent

Emma, Grayslake, Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Gorgeous old hacienda in San Cristóbal de las Casas. A must see!
Stayed 1 night in Dec 2017

8/10 Good

Maria , Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment, old hacienda, collectionist and antique decoration. A lot of plants around.
Stayed 2 nights in Oct 2017

10/10 Excellent

Edgar, Murrieta CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rustic hotel
What a lovely place, it was a pleasure spend 10 nights with Hotel Hacienda Don Juan When I come back to San Cristóbal that's the place I'm going back
Stayed 8 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous
Like paradise! I especially liked dinning in the kitchen in the evening with the adobe fire place warming us up in the evening. The live peacock was a plus.
Stayed 6 nights in Jun 2017

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AN AMAZING JEWEL RESONABLY PRICED! DONT MISS THIS
MERE WORDS CANNOT DESCRIBE THIS ENCHANTING PLACE !!!!!! SET IN A QUIET RESIDENTIAL AREA ITS MAXING! THE HOTEL IS A REAL LIFE IN-TOWN HACIENDA. IT IS FULL OF OLD ANTIQUES AND AMAING MEMORALBILIA! The beds were SUPER COMFY, internet worked flawlessly. When in San Cristobal its "THE" PLACE to stay. Safe Secure Parking! Great Restaurant! WOW WE WILL BE BACK!

4/10 Poor

Bryan, New Zealand

Disliked: Staff & service
Hotel average
Long distance from center of city although bus and taxi's pass the main entrance all the time. Needs some TLC.

8/10 Good

Jonas, New York City

Liked: Cleanliness, staff & service
Unique and fun, good service
Really funny hacienda with truly unique decor. Located a bit far from the city centre, but offering great service and a comfortable place to stay for the night. Room was a bit cold, but the restaurant fireplace helped to keep us warm.

8/10 Good

SCOTT, Irvine, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the Hacienda, it has great antiques and you feel like you are in old Mexico and the service was great.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ximena, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We had a big room with two double beds. The furnace didn't work but it wasn't necessary anywaysince it was not cold. We could use the table and chairs in the terrace in front of the room. The grounds are beautifully kept, the employees are very helpful. The hotel is a little far from the center of town (10 min taxi ride) but it's worth it to stay in this great place. The kids could play all over. The peacock is beautiful.

10/10 Excellent

Irene, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return for certain
Lovely rustic hotel with wonderful hospitality only for the seasoned traveler that would prefer comfortable quaint surroundings not a 5 star cookie cutter hotel and I will be back.

6/10 Okay

Horst, Miami, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Overrated and out of reach to downtown
We just went for one night and that was enough. Free Internet means go to the lobby. It´s old and worn out. Haciendas are old places but that doesn´t mean to you need to stay in old and worn out room. Breakfast is not included and not worth to go for.

6/10 Okay

RICHELLE, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but cold and noisy
The hotel is a beautiful almost museum like place with spacious grounds and peacocks. But the room was cold and no one offered to put a fire in the wood burning stove to warm it, the bathroom light is on a motion detector that kept turning off at very inconvenient times and there were very noisy neighbors who shouted a conversation all night.

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in hacienda
Very nice concept - old hacienda made into a hotel outside of busy and packed San Cristobal center. Service was more than excellent - we could choose our room, offered extra blankets and towels, even given a welcome drink and fresh flowers in the room. Downside is the location (not much to explore on foot) and be prepared for cold practically at any time of the year (get extra blankets, use the fireplace, wait for the hot water in shower, etc.). Though it's very close to the highway that takes you further to Grutas de Rancho Nuevo, Comitán and other places outside of San Cristobal, for us it was a perfect location for the last night in San Cristobal, gardens are wonderful, all the hotel looks like centuries old and the great service is more than wonderful.

10/10 Excellent

leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rob, Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, rustic place
Overall, we were very pleased. Staff was pleasant. Fire in the fireplace in the restaurant was a nice touch.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The place is beautiful and not expensive, very clean and the people treats you very nice, they make their own coffee so it is delicious. I highly recommend this place

6/10 Okay

Verified traveler

Disliked: Room comfort
Very Disappointed
We would never recommend this hotel to anyone visiting San Cristobal. It was far away from the city center and was very definitely in an undesirable neighborhood. The walls were the least soundproof walls that we have encountered at any hotel and we have traveled extensively. It was a very disappointing experience.