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Reviews of Hotel Paraiso Escondido

2.5 out of 5
Hotel Paraiso Escondido
Andador Union 10, Colonia Centro, Puerto Escondido, OAX

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 84 reviews" "
Rating 8 - Good. 36 out of 84 reviews" "
Rating 6 - Okay. 9 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Beatriz

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Nice hotel but looks very outdated and needs deeper cleaning
Stayed 1 night in Apr 2024

10/10 Excellent

Nagat

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and very helpful. The hotel was very clean and landscape is amazing. Very close to the beach.
Stayed 1 night in Feb 2024

2/10 Terrible

Israel

Stayed 5 nights in Feb 2023

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anita @ the front desk was so active to our needs. She so professional and friendly. Her staff always friendly and very helpfull that made our vacation so relaxing.
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great Old Charm
Outside the hustle bustle of the beaches but just on the cusp, so we lived the location. This is an old hotel but they ns of charm and friendly nice. Great pool and Taqueria just half block away. Our room was on the pool, so at times it got a little loud late when people came home, but without a doubt stay again. Beds are firm.
Stayed 2 nights in Jan 2023

6/10 Okay

salvador

The room looked old and battered. The bathroom was dirty with hairs in the shower area the tiles on the wall were dirty. Had to use a towel on the shower floor because I did not want to touch with my feet. it had a tiny TV. Wi-Fi is pretty fast and the pool area looks pretty decent. It does not have a restaurant and if they did, it was close during my stay overall I would not stay there again. What they charge it’s not worth it. You could find other hotels for way less in the area.
Stayed 2 nights in Jan 2023

8/10 Good

Joseph

Stayed 1 night in Jul 2022

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The first wasn’t very clean, but they quickly moved us to a better one. Property is a bit old and antiquainted.
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for us. Very beautiful
Stayed 2 nights in Jun 2022

8/10 Good

Lisa, Cibolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel because it was in a quiet neighborhood. In fact, the only thing that kept me awake at night were the chirping frogs or birds outside my 2nd floor door - earplugs helped lol! The pool is beautiful and was very relaxing. The entire hotel has many artistic details which I found pleasing. Staff was very helpful. Take very good walking shoes as some streets are quite steep. Popular beaches are within walking distance.
Stayed 4 nights in Jun 2022

4/10 Poor

Yolanda

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel advertised dinning and bar. When we checked in we were hungry, we asked the front desk about dinning, she told us they had no chef or bartender. We got to our room the back door was completely left open. When we showered no hot water. It was hot out so we didn't care. The next morning I asked the front desk about hot water she said they have to manually turn it on for the rooms. I believe this should of been done before we checked in. The bathroom had no shower curtain so it's a huge mess. On one of the days we got back from being out, the room had been cleaned the window (no window screens) was left open, anyone could of reached in and taken my laptop that was right by the window we had locked up before leaving. I asked the gentleman at the front desk if they glasses and ice, he replied that they don't offer any of that. lol. Overall so disappointed. The only good part of the hotel was the fast Wi-Fi since I still had to work and the girl at the front desk, she was very nice.
Stayed 5 nights in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Danielle, Clear Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay! The location was perfect, the staff was excellent, and the property was so lovely! We had an amazing time! It certainly is a little hidden paradise :)
Stayed 7 nights in Mar 2022

10/10 Excellent

Zivanah

Stayed 5 nights in Mar 2022

10/10 Excellent

stacey

Liked: Staff & service, property conditions & facilities, room comfort
Everything I needed and more
The pool was amazing. Location is perfect. Walkable to everything! Staff is very friendly and accommodating. Wifi is not good and beds are a little uncomfortable. Air conditioner is very cold! Great value!
Stayed 8 nights in Jan 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This eccentric hotel has great character and charm. After a day at the beach, I enjoyed relaxing in a hammock by the hotel pool. It was easy to park my rented car in the hotel parking lot. The hotel provided free drinking water. I enjoyed talking with the other guests. The hotel staff was helpful.
Stayed 3 nights in Jan 2022

10/10 Excellent

John

Traveled with partner
Liked: Property conditions & facilities
A wonderful, welcoming ,family run old style Mexican hotel. Great location near Playa Principal and restaurants. The beds in the regular rooms are a little too firm for our taste. Just for a change since we were there for a week we moved to a suite. Beautiful and the beds were fine.Great view also. Cecelia at the front desk was great for arranging drivers and the mandatory Covid test of the Biden regime in order to return to the US. Fredericko provided a very good breakfast at the hotel restaurant. We will definitely stay here on our next trip to Puerto Escondido.
Stayed 8 nights in Jan 2022

8/10 Good

Obdulia, New Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. Mattresses were not comfortable to me, old and hard Other than that good
Stayed 3 nights in Dec 2021

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely architecture, a separate oasis in the middle of busyness. So thankful that the front desk had good English and so very helpful.
Stayed 2 nights in Nov 2021

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a great location...you could walk anywhere...stores, beaches,market.,..the people working there were great...the place was kept very clean
Stayed 4 nights in Nov 2021

10/10 Excellent

Axhel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was slightly off the main road which made it quiet. Nice balcony and pool area.
Stayed 4 nights in Oct 2021

8/10 Good

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The easiest check in Only poor wifi for teens
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architectural and decorative style - very delightful. Friendly and helpful staff Pool and views Easy access to beach and town
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2021

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Guillermo on Jan 5, 2021
Have a Excelent 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and property were beautiful and relaxing. Mattress and pillows should be changed they were a bit on the hard side. Other than that no complain.
Stayed 1 night in Nov 2020
Response from Guillermo on Jan 5, 2021
thanks for your coments we will take them on account, have a great 2021

6/10 Okay

bobby

Liked: Staff & service
Ok place.
Location is ok. Bed wasn't comfortable. Service was good.
Stayed 2 nights in Sep 2020

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A cute hotel close to lots of areas. The staff were friendly and helpful. The pool was perfect and no problems with our sleeping accomidations. AC worked PERFECT!!! the hotel itself we felt was really pretty and our view was gorgeous.
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately upon arrival we had to check out immediately. We had paid in full for 10 days . It was low season so no facilities . No restaurant. No bar . No water . No fridge . No breakfast . We got less than 1/3 refund . The staff were unable to give us full refund as we booked through Expedia and we cannot get through to Expedia . The place might be fine in season . There was not even cushions or sun loungers . It was so disappointing after such a long haul . It was not clear or mentioned that all we were paying for was a room .
Stayed 8 nights in Oct 2019
Response from Reception on Oct 29, 2019
Dear Costumer You arrived at the hotel in the morning and check in around 1:30 in the afternoon , you stayed at the hotel and enjoyed the pool for 2 hours and then used the reception office, without telling the receptionist your inconveniences, left the hotel for more than 2 hours , returned around 5:30 pm asking for a refund with a non-refundable rate, as a courtesy we offered you 1/3 refund in a non refundable rate, we do not offer the restaurant service in low season. the rooms do not include fridge only the suites , and in the rooms have courtesy water bottles. Best Regards Reception.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy in Escondido.
Beautiful facility in a convenient location for shopping, eating, "beaching" and more. Nice views from rooms, good cool AC, clean pool and grounds.
Stayed 1 night in Apr 2019

10/10 Excellent

geoffrey

Liked: Staff & service, property conditions & facilities
Unique local hotel with secure parking
Nice place. Lots of kids in the pool. Clean by Mexican standards. Nice secure parking
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s 10% away from being a high class joint. It needs updates in details in the structures like tiles, pool chairs, more shaded areas around the pool, towel racks, coffee available in lobby etc etc
Stayed 7 nights in Feb 2019

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and very comfortable. Good staff.
Stayed 2 nights in Feb 2019

8/10 Good

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!
Totally enjoyed the ambience of this hotel. The architecture was awesome and the staff went out of their way to be helpful. Location was good, and plenty of hot water. Nice view from my balcony, rooms were cleaned daily. Only complaint would be the noise as my room was right above the pool, but noise did not go past 6 p.m.. Seemed to be lots of families with children having lots of fun...will defenitely stay here again. Posted a view fro my room.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable!
Great spot in the center of town, and very good facilities. Excellent value for money!
Stayed 1 night in May 2018

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Hotel
This hotel is an amazing architectural gem. While built in 1975 it appears older in the style of the grand hotels of the twenties and thirties ... Nice pool, individually decorated rooms ... AC was good in my room ... Pool and relaxing hammocks super. Close to downtown, the beach and the bus station.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. I think I will come back.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a quiet old style hotel. Staff are working hard updating it painting and other non disruptive tasks. Very clean. Rooms are spacious. Nice little balcony with ocean view. Only negatives were hard bed and no restaurant of coffee.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hacienda beautifully renovated.
We stay here every time we come to PE for at least a couple of nights. The top floor views of the city are spectacular. I love the history and ambiance of this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Rafael Martinez, El Paso, TX

Liked: Cleanliness, staff & service, room comfort
This is a nice hotel near the beach
The personnel is very helpful. Aida in attendance desk gives a personalized help.

10/10 Excellent

Fletch, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely and very charming hotel.
Really lovely and very charming hotel... Lots of charm, a real vintage Mexican look which I love.

8/10 Good

j, new york, ny

Liked: Cleanliness, staff & service, room comfort
thank you Hotel Paraiso
The staff is friendly and always helpful, going out of their way to help make my stay a good one. All the rooms have a good view, good beds and clean. Some details need updating and I think that's in process but the essentials are in good condition.

8/10 Good

Evan, Calgary, Canada

Liked: Cleanliness, staff & service
Great location, stately older building
There were 3 of us. We stayed in 2 rooms for a 3 night visit. There were very few other guests in the hotel during our stay so it was very quiet. The Paraiso is an older hotel but must have been very grand in its day, however it has a very nice feel. The staff were very friendly and kept the rooms and hallways very clean. The air conditioning worked well and the rooms were very quiet at night. The pool and the grounds were immaculate and this was a great spot to relax after the bustle of the beach.

8/10 Good

ken, Calgary, Ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky hotel
Great experience, wonderful staff. This was likely a luxury hotel many years ago, it is still well maintained.

8/10 Good

elgarc, perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in beach stay
beautiful building against rock-face, quite charming. in heart of everything but away from noice.