2/10 Terrible
James W.
7 ago. 2025
Stay away from renting from this owner and forget about any support from VRBO! We rented this property starting Saturday July 26th and we were told we could even have early access so we could drop off luggage to pick up family members from the airport. Surprise the owner had doubled booked the property for that day. So no longer could we have access but we were stranded without a place to stay. VRBO did nothing when we called them except for a list of hotels in the area. They claimed they couldn't book us somewhere else for that night because they can't book same day rentals. The owner doesn't want to refund the rent which he doubled collected. After hours on the phone the owner said we could split the family up for the night and gave us two properties fairly close to each other. One of the properties hadn't been cleaned yet. The next day when we finally got access to the house in the afternoon we called about the hot tub, we were then told it is not a hot tub. Another lie from the owner because on the invoice we were charged for a hot tub fee! The pool was extremely hot and barely usable!The management companies involved tried to help but the owner was unresponsive. STAY AWAY from his properties.
James W.
Se hospedó 8 noches en julio de 2025