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Reviews of Fairfield Inn & Suites Silao Guanajuato Airport

3 out of 5
Fairfield Inn & Suites Silao Guanajuato Airport
Plaza de la Paz 102, Silao, GTO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 117 reviews" "
Rating 8 - Good. 27 out of 117 reviews" "
Rating 6 - Okay. 7 out of 117 reviews" "
Rating 4 - Poor. 3 out of 117 reviews" "
Rating 2 - Terrible. 3 out of 117 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Toshihiko

Business traveler, Traveled with partner
Liked: Amenities
We were satisfied with the staff, the cleanliness of the room, and everything! The bathroom with bathtub was the best environment for us Japanese.
Stayed 1 night in Mar 2024
Response from -Gladys Guerrero on Mar 10, 2024
Dear Mr.Toshihiko!We really apreciated your comments and we hope to have you soon in this your home!

8/10 Good

Shamir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saved us in a pinch. No other available places to stay. We were pleasantly surprised that the room was very clean and had everything we needed. Only issue was we came in late one night and the door was jammed and would not let us in to the lobby. Other than that everything was good. Even breakfast was great.
Stayed 1 night in Feb 2024
Response from Erika Sierra on Feb 15, 2024
Thank you very much, this will be always your second home.We hope to see you soon.Sincerelly,Erika SierraGeneral Manager

8/10 Good

Ralph

Stayed 1 night in Jan 2024
Response from Erika Sierra on Feb 15, 2024
Thank you very much, we hope to see you soon

10/10 Excellent

Bryan

Stayed 1 night in Jan 2024
Response from Erika Sierra on Feb 15, 2024
Thank you very much, this will be always your second home.We hope to see you soon.Sincerelly,Erika SierraGeneral Manager

4/10 Poor

Marta

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Nice location, quiet and safe. They didn't give us the room we select but they accomodate us in a new one. Room is nice. Restaurant dirty. Same food every day. No help with luggage and parking is around the corner, which may be a problem if you arrive at night. We may return only if there is no other choice.
Stayed 2 nights in Jan 2024
Response from Erika Sierra on Feb 15, 2024
Thank you very much for your comments, they help us to get improve our job day by day.We hope to see you soonSincerellyErika Sierra

2/10 Terrible

Valentin

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Shuttle very expensive
I didn't like it, a shuttle of 7 min to airport was charged 400mx, outrageous!
Stayed 1 night in Sep 2023
Response from Erika Sierra on Oct 17, 2023
Thank you very much for your comments, unfortunatelly, this shuttles are not from hotel drectly, but we are trying to get a better price to our guestswe hope to see you soonSincerelly,Eriika SIerraGeneral Manager

10/10 Excellent

lydia, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is super good
Stayed 1 night in Sep 2023
Response from Erika Sierra on Oct 17, 2023
Muchas gracias por su calificación, le esperamos pronto a su regreso.CordialmenteErika SierraGerente General

8/10 Good

Zeev

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel overall other than the breakfast and the rooms in the bottom floors which are basic.
Stayed 2 nights in Apr 2023
Response from gm on May 2, 2023
Good MorningThanks for your commentsRegards

10/10 Excellent

Aleyda

Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy excelente
Stayed 1 night in Dec 2022
Response from jose on Dec 27, 2022
Gracias, es un placer atenderla Srita. Sanchez la esperamos pronto.

4/10 Poor

Juan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A disappointing experience for a Marriott brand. I emailed the staff a letter of my experience.
Response from EG on Nov 30, 2022
Good morning Miss HernandezWe appreciate your feedback and we are very sorry for any type of inconvenience during your stay, which we would like to have more details to be able to follow up soon.Again we apologizeWe'll be waiting yours commentsRegards

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was excellent.
Stayed 1 night in Nov 2022
Response from EG on Nov 14, 2022
Good AfternoonThanks for your commentsRegards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jose on Nov 14, 2022
It is a pleasure for us to serve you, We hope to see you soon.

10/10 Excellent

Maria Georgina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2022
Response from EG on Oct 31, 2022
Buen diaGracias por su comentarioSaludos

10/10 Excellent

Miguel

Business traveler
Liked: Staff & service, property conditions & facilities
Needs to improve in food.
Stayed 1 night in Oct 2022
Response from eg on Oct 31, 2022
Good MorningThanks for your comments and we are taking the advice regards

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 5 nights in Aug 2022
Response from eg on Sep 20, 2022
Good MorningThanks for your commentHave a nice dayRegards

10/10 Excellent

Jacqueline, el campo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the size of this room and the place , I didn't like the fact that we pay for 4 ppl and we get breakfast for only 2.... also that it say transportation to airport and it should say that you have to PAID Transp to the airport
Stayed 1 night in Aug 2022
Response from EG on Aug 22, 2022
Good Morning MissThanks for your comments The breakfast included is for 2 guest for all our rate however at the expedia web didn't expaind that fact, we are working with this issue. The transportation to the airport has a extra cost in this property we are sorry by the incovenient

10/10 Excellent

Valerie

Stayed 1 night in Mar 2022
Response from EG on May 4, 2022
Good Day Thanks for your feedback Regards

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2022
Response from EG on May 4, 2022
Good Day Thanks for your feedback Regards

10/10 Excellent

Enrique

Stayed 14 nights in Feb 2022

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Dec 2021
Response from GM on Jan 4, 2022
Good Day Thanks for your comments Regards

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Dec 2021
Response from GM on Jan 4, 2022
Good Day Thanks for your comments Regards

10/10 Excellent

Anabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and safe area. You are surrounded by banks if you need to withdraw money and there is also a Starbucks and Oxxo (little convenience store) and places to eat.
Stayed 2 nights in Oct 2021
Response from GM on Dec 7, 2021
Thanks for you comment Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GM on Oct 20, 2021
Buen dia Algun comentario que nos desea hacer? Saludos

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight business stay
My first stay at this location and I can’t wait to stay there again during my next visit to Leon! Great staff, great rooms - perfect for a short overnight business stay in BJX 🙌✈️🌎
Stayed 1 night in Oct 2021
Response from GM on Oct 20, 2021
Thanks for your comments We'll be waiting for you soon Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and facility with next door access to a suite of restaurants.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Hotel was somewhat convenient but not really very accessible or easy to drive to airport. It took us about 20 minutes to leave or exit Hotel...
Stayed 1 night in Jul 2021

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean, affordable, with helpful staff!
Stayed for business trip, loved the location, bed was comfortable, has a Starbucks, an Oxxo, and a Chili's all within short walking distance. We were very happy with our stay and will book there again.
Stayed 3 nights in Jun 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Rosalba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage with gate very safe and close to the airport. Very clean and well kept.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 4 nights in May 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to use again.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel, everything was wonderful.
Stayed 5 nights in May 2021

10/10 Excellent

sherry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMazing
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST
Great clean hotel and amazing service. Definitely recommend.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Maritza

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it
Very good service, clean and comfortable
Stayed 1 night in Feb 2021
Response from Sales Manager on Feb 16, 2021
Hello Martiza good morning Thank you for your comments. Regards!!

10/10 Excellent

Miki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend for a good rest after airport
I flew into the airport and it was late so I booked this place. It’s kind of in the middle of nowhere but it’s super nice. It’s literally like a four-star Marriott for 30 or $40 a night. I’ve been traveling in Mexico and Costa Rica for about a month and I would say this is the most comfortable bed I’ve had. It also came with breakfast and the breakfast was super solid.
Stayed 1 night in Jan 2021
Response from Gerente de Ventas on Jan 13, 2021
Muchas gracias Miki por sus comentarios. Nos da mucho gusto saber sobre su estancia con nosotros y que le haya gustado el Hotel. Esperamos su regreso. Saludos

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from Gerente de ventas on Jan 19, 2021
Hola Anonymous. Muchas gracias por su calificación. Lo esperamos muy pronto. saludos

6/10 Okay

Sandra, El Paso

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Big rooms that were clean and well organized. Chilaquiles for breakfast.
Stayed 1 night in Oct 2020

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Excellent location to Puerto Interior and BJX airport. The hotel is connected to numerous restaurants and banks.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were too firm and made for an uncomfortable sleep. The shower head wasn't strong enough to rinse shampoo off. The good thing about the property is that it is right by the airport. Offers free shuttle to the airport and there are several restaurants within the complex to choose from. It's an ok place to stay for one night in order to catch an early flight.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Fairfield inn Silao Gto on Jan 8, 2020
Dear guest We appreciate your valuable comment and hope to have your presence at the hotel Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that it was very safe and extremely clean.
Stayed 1 night in Dec 2019
Response from Fairfield Inn Silao Guanajuato on Jan 8, 2020
Dear guest We appreciate your valuable comment and hope to have your presence at the hotel Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Fairfield Inn Silao Gto on Jan 8, 2020
Dear guest We appreciate your valuable comment and hope to have your presence at the hotel Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious and renovated. Like everything
Stayed 3 nights in Nov 2019
Response from Hotel Fairfield Inn Silao Guanajuato on Jan 8, 2020
Dear guest We appreciate your valuable comment and hope to have your presence at the hotel Regards

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness
I wound up with terrible bed bug bites all over my body.
Stayed 1 night in Sep 2019
Response from Fairfield Inn & Suites Guanajuato Silao on Sep 23, 2019
Dear Anonymous Thank you very much for your comments, which help us to improve day by day. We hope to see you very soon. Regards

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from Fairfield Inn Team on Sep 19, 2019
Thank you for your score. We hope to see you soon.