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Reviews of Hotel Zenith

3.5 out of 5
Hotel Zenith
1 Poniente 113, Col. Centro, Tehuacan, PUE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 178 reviews" "
Rating 8 - Good. 38 out of 178 reviews" "
Rating 6 - Okay. 8 out of 178 reviews" "
Rating 4 - Poor. 2 out of 178 reviews" "
Rating 2 - Terrible. 4 out of 178 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Panorama City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Tehuacan, Puebla so I was unsure of which hotel to book. I booked based on photos. Zenith was very clean, staff was very friendly. Highly recommend Zenith.
Stayed 1 night in Apr 2024

2/10 Terrible

Bertha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Stayed 5 nights in Jan 2024

10/10 Excellent

Rosie, Burien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto! el lugar muy conveniente, limpio y excelente servicio, ademas el desayuno muy completo.
Stayed 1 night in Aug 2023
Response from EQUIPO ZENITH on Aug 30, 2023
De parte de todo el equipo, muchas gracias.Los esperamos pronto!

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio!
Stayed 2 nights in Jun 2023
Response from EQUIPO ZENITH on Jun 30, 2023
De parte de todo el equipo, muchas gracias. Lo esperamos pronto!

6/10 Okay

Jesus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Durante mi estancia no cambiaron sábanas de la cama
Stayed 4 nights in Jun 2023
Response from EQUIPO ZENITH on Jun 27, 2023
Agradecemos su comentario, nos muestra nuestras posibles áreas de oportunidad.Lo esperamos pronto para que nos permita superar sus expectativas!

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely knowledgeable and professional, breakfast was awesome ( servers are extremely attentive)
Stayed 3 nights in May 2023
Response from TEAM ZENITH on Jun 5, 2023
Thank you very much for your comments. See you soon!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at hotel super friendly and professional
Stayed 1 night in May 2023
Response from Equipo ZENITH on May 30, 2023
De parte de todo el equipo, muchas gracias!Lo esperamos pronto.

10/10 Excellent

Tomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable room, good food and friendly staff.
Stayed 1 night in Mar 2023
Response from TEAM ZENITH on Mar 13, 2023
THANK YOU FOR YOUR COMMENTS, SEE YOU SOON!

10/10 Excellent

Jean-Dirk, Vancouver

Stayed 1 night in Nov 2021

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend getaway
We really enjoyed our stay. Good location, friendly staff, free parking and breakfast.
Stayed 3 nights in Oct 2021
Response from Equipo ZENITH on Nov 11, 2021
Thank you very much for your comments. See you soon!

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent would stay again
Stayed 2 nights in Oct 2021
Response from Equipo ZENITH on Oct 19, 2021
Thank you very much for your comments. See you soon!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great service and nice staff, thank you for making us feel welcomed during our stay :)
Stayed 3 nights in Jun 2021
Response from Equipo ZENITH on Aug 18, 2021
Thank you very much for your comments. See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sramless check-in.
Stayed 1 night in May 2021
Response from Equipo ZENITH on May 31, 2021
Thank you very much. See you soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location!
Excellent hotel at an excellent price. Superb location! New feel! Second stay at this hotel.
Stayed 1 night in Apr 2021
Response from Equipo ZENITH on Apr 5, 2021
Thank you for your comments. See you soon!

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020
Response from Equipo ZENITH on Aug 25, 2020
Muchas gracias!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are unique, friendly and warm. Services are very good.
Stayed 2 nights in Mar 2020
Response from EQUIPO ZENITH on Mar 18, 2020
Thank you very much for your comments. We hope to see you soon!

10/10 Excellent

R.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb and the staff is friendly and efficient. You feel right at home.
Stayed 1 night in Dec 2019
Response from EQUIPO ZENITH on Jan 6, 2020
Thank you very much for your comments. See you soon!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Breakfast area feels small tight space.
Stayed 2 nights in Sep 2019
Response from EQUIPO ZENITH on Jan 2, 2020
Thank you very much for your comments. See you soon!

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four days there were just right.
It was well located, a block from the bus station and two blocks from the zocalo (historical city center) and very near restaurants, and shopping. The room was clean, quiet and comfortable. Sr. Cresencio Hernandez went out of his way to be especially helpful in many ways.The buffet breakfasts were wonderful, too. The old ruins and the museums were great fun.Don’t miss the Evolution Museum.
Stayed 4 nights in Dec 2019
Response from TEAM ZENITH on Dec 19, 2019
Thank you very much for your comments!

10/10 Excellent

Ula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night en route to Mexico City. Room was clean and comfortable and beds were great.
Stayed 1 night in Dec 2019
Response from EQUIPO ZENITH on Dec 9, 2019
Thank you very much for your comments. See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always helpful, cheerful, and the beds are heavenly
Stayed 1 night in Sep 2019
Response from Equipo ZENITH on Sep 24, 2019
Thank you very much for your comments. See you soon!

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from Equipo ZENITH on Sep 19, 2019
Muchas gracias!

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Equipo ZENITH on Aug 28, 2019
Muchas gracias!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent option with a great location and super friendly staff
Stayed 1 night in Jul 2019
Response from EQUIPO ZENITH on Jul 31, 2019
Thank you very much! See you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
Service is always good here, friendly staff, nice room and great location. We will return soon!
Stayed 3 nights in May 2019
Response from EQUIPO ZENITH on May 17, 2019
Thank you very much for your comments. See you soon! GRACIAS!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel. Clean, good breakfast, very nice staff.
Stayed 1 night in Apr 2019
Response from EQUIPO ZENITH on Apr 24, 2019
Thank you very much for your comments. See you soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The card to the room kept deactivating and I had to go all the way to the lobby to get it fixed. The reception did not know what the issue was. That was the only issue we had.
Stayed 3 nights in Dec 2018
Response from EQUIPO ZENITH on Jan 2, 2019
THANK YOU FOR YOUR COMMENTS. SEE YOU SOON!

10/10 Excellent

Ivan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff. Very good rooms, looks like new.
Stayed 1 night in Nov 2018
Response from EQUIPO ZENITH on Nov 13, 2018
We appreciate your comments, see you soon!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is not good
Stayed 1 night in Nov 2018
Response from EQUIPO ZENITH on Nov 13, 2018
Thank you for your comments. See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when in Tehuacan
Great restaurant right across the street. Walking distance to everything. Wonderful staff, good breakfast included, very comfortable beds..
Stayed 1 night in Jun 2018
Response from EQUIPO ZENITH on Jul 2, 2018
Team ZENITH appreciates your comments. See you soon!

2/10 Terrible

Bradley, Costa Rica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is nice but really beware of parking your car in the provided garage. We accidentally left the Gopro in our windshield running when we let the attendant park our truck and after watching the video back seen that he went through my truck real good looking for who knows what. We didn’t notice anything missing but the fact that they go through all your stuff is unnerving. Beware if parking a vehicle! Video is posted on YouTube.
Stayed 1 night in Dec 2017

10/10 Excellent

Russell, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of Tehuacán
The staff was always friendly and they had excellent customer service skills. also we felt very secure, always had someone at the door waiting to open it for us. We love this place for its location and customer attention
Stayed 5 nights in Jan 2018
Response from Ana Carrera on Jan 31, 2018
Thank you very much for your comments. It's a pleasure to know how you feel about our hotel. See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Muchas gracias, los esperamos pronto!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, great staff
Centrally-located hotel with superb staff, always helpful and welcoming. The rooms are modern, clean, and new. Amenities include spa (which we enjoyed) and a small gym. Some cons are that the TV/cable was quite lacking, and that there weren't more complimentary bottles of water in the room, after all, tap water isn't potable. Overall a good experience, and would come back.
Stayed 3 nights in Jul 2017
Response from VENTAS on Jul 17, 2017
It was a pleasure having you with us, we hope to see you soon! Thank you.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were awesome. The were very helpful and courteous. The rooms are nice and comfortable. I really enjoyed my time at this motel.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will enjoy every minute of your stay
The staff was great they did more than what we expected, we stayed there for several days and they were awesome. The breakfast was delicious and the kitchen staff very cortecious. We have stayed at 5 start hotels and let me tell you something "this guys at Hotel Zenith make you feel you are at a resort" i can't think of anything bad.. they were awesome!!

10/10 Excellent

alex, Miami, FL.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in a very small town.
This Hotel is very clean and it seems to be brond new or recently refurbished. The rooms are of good size and it has everything that you may need. The town is very small and we used it only as a stop on our way to Merida. The Restaurant right in front of the Hotel is worth a visit. CASA VIEJA. The servise is slow, but the food is great.

10/10 Excellent

Gokhan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
I was not expected to be in this kind of nice hotel actually. Very good, small hotel in a very centralized good location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really like the hotel!
I really enjoyed my stay with my family. I had very low expectations going in but was pleasantly surprised. Very close to the center of town and there are great places to near the hotel. Highly recommend.

10/10 Excellent

JESSICA, NEW YORK CITY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE OF THE BEST PLACE TO STAY IN TEHUACAN, PUEBLA
FROM THE MOMENT OUR TAXI STOPPED BY THE HOTEL WE WERE GREETED BY THEIR DOORMAN AND SECURITY WHO HELPED US WITH OUR SUITCASES. OUR ROOM WAS IMMACULATE, CLEAN, MODERN, FLAT SCREEN TV, SEPARATE BATHROOM AND SHOWER, AC, COFFEE MACHINE IN ROOM, COMPLIMENTARY BREAKFAST WHICH WAS GREAT.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Probably One of the Best Hotels in Puebla.
I'm impressed at how good this hotel was. Honestly and not to be demeaning I expected it to be not so good. The only thing I would change were the towels. Besides that everything was very good. Congrats to the owners. Even the so called luxury boutique in Puebla: "La Purificadora" should take some pointers from this hotel.
Response from HOTEL ZENITH on Jul 11, 2015
Dear guest: I would like to express our gratitude for your kindness writing and sharing your experience at our hotel. I’m really glad to hear that you enjoyed your stay with us. I also appreciate your suggestion about the towels, we sincerely value our customer’s opinions because they always help us to improve our service. Thank you for consider us as one of the best Hotels in Puebla, we’ll keep working hard to be the best one. We’ll be happy to welcome you soon again and surprise you with a delicious breakfast at Azimuth Restaurant.

10/10 Excellent

J Gerardo, Temixco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicada, perfecta para vacacionar y turistear.
Stayed 2 nights in May 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Todos los emoleados son muy amables. Hotel muy cómodo
Stayed 4 nights in Apr 2024

10/10 Excellent

Haydee

Traveled with partner
Solo el tren se escucha toda la noche
Stayed 1 night in Apr 2024

6/10 Okay

Nancy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aurelia Ortuño

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza y seguridad
Stayed 2 nights in Mar 2024

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
Muy moderno y limpio
Stayed 1 night in Feb 2024

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024