All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Unexpectedly convenient. Staff was great. Breakfast was amazing.
Pamela Liase
Stayed 1 night in Feb 2024
Response from GM on May 2, 2024
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!
10/10 Excellent
Angela
Apr 24, 2024
This place by far is great . The food was great and so was the location was convenient. the rooms needs definitely to smell better as it had a sewer smell.
Angela
Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
8/10 Good
Mark
Business traveler
Apr 20, 2024
Liked: Cleanliness, staff & service, amenities
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Mark
Stayed 3 nights in Apr 2024
Response from GM on May 2, 2024
Muchas gracias por sus calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
8/10 Good
Kevin
Apr 19, 2024
Kevin
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
6/10 Okay
Salomon
Apr 8, 2024
Liked: Cleanliness, staff & service
Salomon
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Muchas gracias por sus calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
10/10 Excellent
Ivonne
Mar 18, 2024
Ivonne
Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
10/10 Excellent
Daisy
Mar 18, 2024
Daisy
Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
10/10 Excellent
Nohemi
Mar 17, 2024
Nohemi
Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Everything was great until I realized 10 minutes later when dropped off at airport we had left my infant’s blanket in our room. Called hotel right away to notify but cleaning ladies say nothing was in there when I know it was left within our sheets. I did call various times just in case it was found since we were due to return within 14 days. It wasn’t the cost of blanket but the Love, it was handmade for her. We have stayed here numerous times and service is great besides this issue.
Maria
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , According to our lost & found department, they have already contacted you to send the blanket.we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Conveniently located by the airport. Lots of walkable eating options. Safe area. Free parking and breakfast. Facilities are clean and staff was friendly. Stayed 2 nights and would stay again.
Susan
Stayed 2 nights in Feb 2024
Response from GM on Mar 20, 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
6/10 Okay
Verenice
Feb 25, 2024
Disliked: Staff & service
I have to say that for the price there are many things that I do not agree with, the room was not clean, the refrigerator in the room did not work, the front desk was very rude with their angry faces all the time for what we are paying, we hope to receive better attention !!
Verenice
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services , we are hoping to you can give us another chance in the future, hoping to see you back soon!!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
10/10 Excellent
Irwin
Feb 21, 2024
Irwin
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Thank you very much for choosing our hotel for your stay and for taking the time and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
6/10 Okay
Enrique
Feb 14, 2024
Liked: Staff & service
Very bad smell coming from the bathroom, like sewerage.
Enrique
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.
10/10 Excellent
Topacio
Traveled with family
Feb 12, 2024
Liked: Cleanliness, staff & service, amenities
Very nice and clean hotel
Topacio
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
I stay 2 nights. I had to ask for towels and i had to ask to clean the bathroom.
Josefina
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Need to improve restaurant food and staff service. Server socialize with friend too loud.
Tomas Javier
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!
We liked the cleanliness of our room and though it was a small room, it had everything we needed.
Brittany
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services , we are hoping to you can give us another chance in the future, hoping to see you back soon!!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
2/10 Terrible
Peter
Jan 27, 2024
Peter
Stayed 1 night in Jan 2024
Response from GM on Apr 19, 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
10/10 Excellent
Daniel B
Jan 16, 2024
Daniel B
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
First the room smelled like sewage and the smell never went away
Second, I order food from the bar around 8pm I ask how long for the food to get to the room they said about 15 minutes
50 minutes later I got my food (tacos) tortillas were hard and cold meat was cold and hard to eat and the fries were also cold.
For the money I payed you would expect the food quick and hot but it was cold
Every time I visit tj I wanted to stay there but never again even though I’m a Hilton honors member
Staff members are great! But room and food were very disappointing
Braulio
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.
4/10 Poor
lillian
Jan 7, 2024
Liked: Staff & service
Disliked: Cleanliness
I booked a double bed room both beds were dirty both beds had hairs on them and the covers were dirty you can tell right away since the bedding sheets are white. We brought this up to the attention of the front desk both front desk attendants were very nice and very professional they had us move rooms right away. Breakfast was good and the service provided by the staff was excellent. The location is a bit desolate and about 20min away from the city. Front desk staff and breakfast staff thank you for the great service. Would I stay here again… NO I would not
lillian
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.
Muchas gracias por sus comentarios y calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
10/10 Excellent
Rosa, magna
Dec 29, 2023
Rosa
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
10/10 Excellent
Mark F.
Dec 11, 2023
Great stay
excellent check-in by Diego.
Mark F.
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
10/10 Excellent
Janet
Dec 4, 2023
Janet
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
6/10 Okay
Luis arturo
Dec 3, 2023
Luis arturo
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Muchas gracias por sus comentarios y calificaciones , los consideraremos para mejorar nuestros servicios , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!