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Reviews of Best Western Rocky Mountain Lodge

2.5 out of 5
Best Western Rocky Mountain Lodge
6510 Highway 93 South, Whitefish, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Traveled with pets, Traveled with family
Average hotel, we were put in a handicap room because of our pet. We would of preferred a different room but no other option was available. Breakfast was below average, same kind of food served on days we were there except protein was different.
Stayed 3 nights in May 2024
Response from Denise Pausanos on May 23, 2024
Thanks for your feedback!! We appreciate your business

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Good selection of breakfast food. Pool and games room provide a great place fir families to relax.
Stayed 2 nights in May 2024
Response from Denise Pausanos on May 14, 2024
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

Shaun, Holladay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean and great location
Stayed 1 night in May 2024
Response from Denise Pausanos on May 14, 2024
Thanks for your feedback!!

10/10 Excellent

Nicolette

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , good staff very welcoming to us and our dog , very clean rooms and a good breakfast every morning
Stayed 2 nights in May 2024
Response from Denise Pausanos on May 6, 2024
Thanks for your feedback!! We appreciate your business

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff where fantastic, awesome hotel breakfast, and great afternoon snacks of popcorn and cookies
Stayed 2 nights in May 2024
Response from Denise Pausanos on May 6, 2024
Thanks for your feedback!! We appreciate your business.

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had shuttle service to downtown AA and restaurants. Has hot tub Breakfast was excellent
Stayed 3 nights in Apr 2024
Response from Denise Pausanos on May 6, 2024
Thanks for your feedback!! We appreciate your business.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Denise Pausanos on May 2, 2024
Thanks for your feedback!!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was conveniently located near lobby on the first floor and I could see my car from my window. Although hotel was located on a Main Street it was quiet and close to restaurants.
Stayed 2 nights in Apr 2024
Response from Denise Pausanos on May 2, 2024
Thanks for your feedback!!

10/10 Excellent

Mark

Stayed 3 nights in Mar 2024
Response from Denise Pausanos on May 2, 2024
Thanks for your feedback!!

8/10 Good

Judith

Traveled with family
We stayed for two nights in February. Breakfast was great and one gentleman in particular was excellent in there. Only complaint is the maids were chatting quite loudly outside our door one morning before we were up.
Stayed 2 nights in Feb 2024
Response from Denise Pausanos on Mar 11, 2024
I am sorry we did not meet your expectations with our staff visiting. Thanks for your feedback!!

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice workers, good value
Stayed 2 nights in Mar 2024
Response from Denise Pausanos on Mar 11, 2024
Thanks for your feedback!! We try hard at making our guests happy

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Lots of fun extras: a well-supplied game room; chili available every day for apres ski; wonderful breakfasts with variety every day; popcorn and cookies available any time; tea/hot chocolate bar, and a coffee bar. I was glad there was a fitness room, but it was very tiny. A sign there said capacity 13, but there's no way 13 could fit there - even 3 people would feel crowded.
Stayed 4 nights in Feb 2024
Response from Denise Pausanos on Mar 11, 2024
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel to stay at!
Stayed 4 nights in Feb 2024
Response from Denise Pausanos on Feb 27, 2024
Thanks for your feedback!!

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you wxpect from a BW :-)
Stayed 3 nights in Feb 2024
Response from Denise Pausanos on Feb 27, 2024
Thanks for your feedback!!

8/10 Good

Jerome, London

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was weak, out of orange juice for a week! There are two grocery stores within 200 yards. Out if coffee cup lids and stir sticks for 4 days. Pickup at airport was great! Snowbus is great! But I had to pay $60 to get back to airport because my flight was at 6:30am and hotel staff wouldnt get up
Stayed 14 nights in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
I am sorry we did not meet all expectations here at the Best Western Rocky Mountain Lodge. I hope that you will give us another chance with our brand! Your feedback is greatly appreciated.

10/10 Excellent

Kathryn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the attention to details and the friendliness of the staff. I felt like I as a guest in their home.
Stayed 3 nights in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
Thanks for your feedback!! We try hard at making our guests happy!!

10/10 Excellent

Russell A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
Thanks for your feedback!!

10/10 Excellent

Diane

Traveled with partner
Nice clean room and friendly staff. Great breakfast. Well stocked game room. Cookies and popcorn too.
Stayed 2 nights in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
Thanks for staying with us!! We try hard at making our guests happy.

8/10 Good

Clark

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
Thanks for your feedback!!

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect 1 night stay
We stayed here overnight while visiting Whitefish for a minor hockey game. The hotel was very comfortable and everything we needed was included. We loved the new games room. The beds were a 10/10 for comfort!!
Stayed 1 night in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
Thanks for staying with us!! We try hard at making our guests happy.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights with my kids and dog and it was perfect for what we needed, will definitely stay with them again!!
Stayed 2 nights in Jan 2024
Response from Denise Pausanos on Feb 16, 2024
Thanks for your feedback!! We try hard at making our guests happy.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Very nice hotel for the value, I’d like to think it’s one of the best deals in the area for the quality … ! I’d stay again, Decent breakfast provided, room was clean and relatively quiet but we were here over Christmas time. There were only 5-6 other vehicles daily. Great location of this hotel. Staff were nice, some more than others. We appreciated the locked ( card access only ) of the back and side doors of the building. Pool and hot tub are quite nice especially the hot tub. More than likely we will stay here again.
Stayed 4 nights in Dec 2023
Response from Denise Pausanos on Feb 16, 2024
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
access to town shopping with fairly good directions to get to Glacier.
Stayed 2 nights in Dec 2023
Response from Denise Pausanos on Feb 16, 2024
Thanks for your feedback!!

10/10 Excellent

Els

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was very nice. It's not a fancy hotel but it is very warm and inviting. The staff was very friendly. The room felt quite clean as was the bathroom. I gave 4 stars only because since COVID things have changed and they don't do room checks as they used to do before COVID but, still very nice. The bed to me, wasn't the worst but not the best in comfort as it felt a little springy. The room was super quiet though. They also provide an excellent breakfast choice in the morning. I would definitely stay there again and recommend to friends or strangers.
Stayed 2 nights in Nov 2023
Response from Denise Pausanos on Nov 30, 2023
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Denise Pausanos on Nov 30, 2023
Thanks for your feedback!! We try hard at making our guests happy.

6/10 Okay

Michael H.

Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Denise Pausanos on Nov 24, 2023
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Denise Pausanos on Nov 24, 2023
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such accommodating staff !!
Stayed 1 night in Nov 2023
Response from Denise Pausanos on Nov 24, 2023
Thanks for your feedback!! We try hard at making our guests happy.

8/10 Good

Dale, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Fireplace unfortunately didn't work in our initial room but the alternate room was very nice (although the group in the meeting room prevented sleeping in on our last day).
Stayed 3 nights in Nov 2023
Response from Denise Pausanos on Nov 24, 2023
I am sorry that we did not meet your expectations on your last day. We try hard at making our guests happy.

10/10 Excellent

Pat

Liked: Staff & service, property conditions & facilities
Very quiet and clean.
Stayed 1 night in Nov 2023
Response from Denise Pausanos on Nov 14, 2023
Thanks for your feedback!!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Denise Pausanos on Nov 14, 2023
Thanks for your feedback!!

8/10 Good

Ninah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from Denise Pausanos on Nov 14, 2023
Thanks for your feedback!!

8/10 Good

Pui Sang

Traveled with partner
Likes: Rate is reasonable. Location is convenient. Don't like: gave us a handicap room. Nor bath tub, hard to take a shower.
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Nov 14, 2023
Thanks for your feedback!!

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
It was very kind for the staff to upgrade our room and staff are friendly too.
Stayed 3 nights in Oct 2023
Response from Denise Pausanos on Nov 14, 2023
Thanks for your feedback!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
Very clean and comfortable with quality service.
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 26, 2023
Thanks for your feedback!!!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Denise Pausanos on Oct 26, 2023
Thanks for your feedback!!

6/10 Okay

Lori

Business traveler, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very good value for Whitefish
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 24, 2023
Thanks for your feedback!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 24, 2023
Thanks for your feedback!!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from check in through check out. Clean and comfortable. Shuttle service to and from downtown Whitefish, although it's less than a mile walk.
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 24, 2023
Thanks for your feedback!!

2/10 Terrible

Zac

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the staff. They were nice. The assistant manager was kind enough to refund our next 3 nights after staying there for one. They do their best with what they're given. That's the end of what I liked. The room was clean from what I could see, bed was made, spacious enough. Would have made it work if it was around $100 a night or so. But for $180-$200 a night, some things were just too ridiculous. I should have taken pictures. The bed, was hard as a rock to me. I get some beds are firm, but this was ridiculous and felt like it was upgraded the last time the bathrooms were. Which had to be 20 years ago. The bathrooms. Oh boy. - First of all, very cramped. You could have taken some square footage out of the room itself and made the bathroom 10x better. - Second of all, who puts that small of a toilet in a bathroom unless you absolutely have to? It was 19 inches off the ground (I measured) - Third, the shower head was literally at my shoulder. Was this room made for dwarves? What am I missing? Fourth. Neither the sink or the shower drained properly. The icing on the cake was the elevator being out of service due to a "new wrap" being put on it (at 12pm, one of the most busy times) and we had to carry all of our luggage down 2 flights of stairs to leave. At least the maintenance guy was nice enough to carry some of it. Like I said before, not a staff problem. This owners simply needs to fork over the money to properly renovate the building. Do better.
Stayed 4 nights in Oct 2023
Response from Denise Pausanos on Oct 24, 2023
Thanks for your feedback!!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Denise Pausanos on Oct 24, 2023
Thanks for your feedback!!

10/10 Excellent

Jim

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in Whitefish, MT. Best Western Rocky Mountain Lodge is great. Great staff, happy, friendly, helpful. Clean facility all around, fantastic breakfast choices. Good sized room for two adults and two dogs. Very welcoming to our fur babies. We will be staying at Best Western in all our future travels. 🐶💕🐶
Stayed 3 nights in Oct 2023
Response from Denise Pausanos on Oct 16, 2023
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

Gisela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the entree, the style of the rooms, everything. Very very friendly breakfast server!!!
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 16, 2023
Thanks for your feedback!! We try hard at making our guests happy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 11, 2023
Thank you for your feedback.Warm Regards,Denise Pausanos

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS AWESOME!!! The Front Desk Person Was Excellent to Work With
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 11, 2023
Thanks for your feedback!!

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great town! Nice clean hotel.
Stayed 1 night in Oct 2023
Response from Denise Pausanos on Oct 11, 2023
Thanks for your feedback!!

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Denise Pausanos on Oct 11, 2023
Thanks for your feedback!!

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and welcoming! Every night they had snacks for the guests, such as fresh popcorn and a variety of nice cookies!
Stayed 2 nights in Sep 2023
Response from Denise Pausanos on Oct 4, 2023
Thanks for your feedback!! We try hard at making our guests happy.Warm Regards,