Ratings based on 1,086 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 6, 2024
Personal parking was right across an unbusy street and didn't need to pay for it through the hotel. The lobby was beautiful, rooms were simple and well appointed. A vent in the bathroom would have been nice, but not a deal breaker. Overall, a very nice stay.
Comment from Hotel Management
May 6, 2024 by Customer Service, Hotel Management
Andrew, it's wonderful to hear you appreciated the accessibility of parking and the design of the Hyatt Regency Buffalo. We're pleased that the simplicity and appointments of our rooms added to your experience. Thank you for the feedback regarding the bathroom; we always encourage suggestions for potential enhancements. We're thrilled you had a pleasant stay overall. We look forward to seeing you again in the future.
by A verified traveler
Posted May 6, 2024
Comment from Hotel Management
May 7, 2024 by Customer Service, Hotel Management
Shannon, it's wonderful to hear that you had a great stay at Hyatt Regency Buffalo. Our team sincerely appreciates your top-rated feedback and we look forward to welcoming you back during your next visit to Buffalo.
by A verified traveler from GENESEE
Posted May 5, 2024
The hotel is in a good spot, but the noise outside with yelling and screaming and it was unsafe for my family to walk outside. We went to bar and got a Manhattan and it cost $20.00 for 1 drink. Way too much
Comment from Hotel Management
May 6, 2024 by Customer Service, Hotel Management
Loretta, thank you for your feedback. It's pleasing to know that you appreciated the Hyatt Regency Buffalo's convenient location. Nevertheless, we regret any discomfort you experienced due to outdoor noise and safety concerns. We certainly aim for our guests to feel secure during their entire stay. On another note, we do our best to price our amenities competitively and take your comments about the bar pricing on board. We're looking forward to having you back, and endeavoring to exceed your expectations next time.
by A verified traveler
Posted May 5, 2024
Comment from Hotel Management
May 6, 2024 by Customer Service, Hotel Management
Nicole, it's great to hear that you had an exceptional stay at the Hyatt Regency Buffalo. We appreciate your high rating and look forward to serving you again in the future. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted Apr 30, 2024
It was fine
Comment from Hotel Management
May 1, 2024 by Customer Service, Hotel Management
Jordan, thank you for your feedback. We're pleased to hear that your stay was satisfactory, and we look forward to the opportunity to exceed your expectations on your next visit.
by A verified traveler
Posted Apr 30, 2024
Clean and comfortable. We can in for a concert at Electric City and was a really easy walk there and to theater district. valet service was nice.
Had to request a microwave which was odd but was in the room at check in. We arrived a bit early but room was ready so they let us check in. Hotel staff was very friendly and efficient.
Just plan to eat elsewhere for dinner. We went down for dinner around 430 and there was not one worker in the restaurant. Two customers at the bar said they went to pick up food from kitchen and we waited for a good 10-15 min and still saw no one. We went to the gin pub across the street and were very pleased. Many places within a short walk to eat. We’d stay again but we’ll plan on eating elsewhere.
Comment from Hotel Management
May 2, 2024 by Customer Service, Hotel Management
Dana, thank you for choosing Hyatt Regency Buffalo for your stay and for your kind words about our location, cleanliness, and efficient team members. It's wonderful to learn that you found our locale convenient for your activities. We're grateful that our valet service added convenience to your visit. We apologize for any inconvenience regarding the microwave, and we hope that its prompt delivery to your room upon check-in meant a comfortable stay. We deeply regret your dining experience wasn't up to par, and we take note of your remarks to make improvements. We are glad that you would consider staying with us in the future and we look forward to welcoming you back.
by A verified traveler
Posted Apr 28, 2024
Usual sink/shower water doesn’t go well
Comment from Hotel Management
Apr 29, 2024 by Customer Service, Hotel Management
Denis, thank you for sharing your feedback with us. We apologize if you had a concern with the water flow in the bathroom. We appreciate this insight as it gives us an opportunity to ensure consistent quality service. We hope your overall stay at Hyatt Regency Buffalo was superb.
by A verified traveler
Posted Apr 19, 2024
All
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Othman, it's distressing to note that your stay did not meet your expectations. It's always our endeavor to offer the best experience to our guests. We hope you will afford us another opportunity to demonstrate the high standards we typically deliver.
by A verified traveler
Posted Apr 15, 2024
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Jeremy, we see that your experience with us was average and are grateful for the feedback. Since there's no specific issue highlighted, we'd appreciate it if you could share more about it. Insights from our guests help us create a better stay experience. Thank you for choosing Hyatt Regency Buffalo, and we hope to have the chance to serve you better in the future.
by A verified traveler from Fenwick
Posted Apr 15, 2024
Clean, comfortable and convenient!
Create overnight location when in Buffalo for a Leafs game!
Wide selection of restaurants and VERY convenient and free transportation on the train from the hotel to the arena.
Comment from Hotel Management
Apr 16, 2024 by Customer Service, Hotel Management
Shelley, thank you for choosing Hyatt Regency Buffalo. We're delighted that you appreciated our cleanliness, comfort, and convenience. It's great that our diverse food choices and complimentary transport added value to your stay. We hope to see you again - perhaps for another Leafs game!
