落基山脉滑雪假期

The front desk staff was amazing. We were not satisfied with our room location and they went above and beyond getting us in another room. They were so pleasant to work with. The grand is one of our favorite places to stay in Steamboat. It always exceeds our expectations.

Exceptional Hospitality That Made Our Stay Memorable! ⭐⭐⭐⭐⭐ What truly sets a hotel apart isn't just its amenities or location, but the people who go above and beyond to make guests feel special. Our stay was a perfect example of this! We visited during the shoulder season, so the ski lifts weren't operating, and the restaurant was temporarily closed for deep cleaning. Despite these limitations, Monique, the wonderful front desk clerk, went out of her way to ensure we still had a memorable experience. Rather than simply explaining what wasn't available, she focused on what she could do to make our visit special. She even took the time to give us a tour, making us feel genuinely welcomed and appreciated. Her kindness, enthusiasm, and exceptional customer service turned what could have been a disappointing off-season visit into a wonderful experience. It's rare to encounter someone who takes such personal pride in making guests feel valued. This is hospitality at its finest! We left with a lasting impression, not because of the amenities, but because of the extraordinary care we received. We would absolutely return and highly recommend this hotel. Management is fortunate to have Monique, someone who represents their property so beautifully!

So good

We absolutely loved our time at Gravity Haus - centrally located, close to all dining and shopping! The staff was outstanding - super friendly. We would definitely go back! Bravo Gravity Haus!

寝具包括枕头太软没有硬一点的枕头，被子太厚不透气，因为这些原因没有睡好，如果能注意一下就更好了。还有洗澡水有点忽冷忽热。 服务人员的服务非常好，热心的帮我拿雪具到门口还指路怎么走到缆车，寄雪具的服务生服务也很好很耐心。

Exceptional Hospitality That Made Our Stay Memorable! ⭐⭐⭐⭐⭐ What truly sets a hotel apart isn't just its amenities or location, but the people who go above and beyond to make guests feel special. Our stay was a perfect example of this! We visited during the shoulder season, so the ski lifts weren't operating, and the restaurant was temporarily closed for deep cleaning. Despite these limitations, Monique, the wonderful front desk clerk, went out of her way to ensure we still had a memorable experience. Rather than simply explaining what wasn't available, she focused on what she could do to make our visit special. She even took the time to give us a tour, making us feel genuinely welcomed and appreciated. Her kindness, enthusiasm, and exceptional customer service turned what could have been a disappointing off-season visit into a wonderful experience. It's rare to encounter someone who takes such personal pride in making guests feel valued. This is hospitality at its finest! We left with a lasting impression, not because of the amenities, but because of the extraordinary care we received. We would absolutely return and highly recommend this hotel. Management is fortunate to have Monique, someone who represents their property so beautifully!

The front desk staff was amazing. We were not satisfied with our room location and they went above and beyond getting us in another room. They were so pleasant to work with. The grand is one of our favorite places to stay in Steamboat. It always exceeds our expectations.

寝具包括枕头太软没有硬一点的枕头，被子太厚不透气，因为这些原因没有睡好，如果能注意一下就更好了。还有洗澡水有点忽冷忽热。 服务人员的服务非常好，热心的帮我拿雪具到门口还指路怎么走到缆车，寄雪具的服务生服务也很好很耐心。