Sheraton BWI-Baltimore Washington Airport

Feeling of unhappy woth a very dim old neglicted place

Everything was perfect.

The hotel is very nice, but not exceptional. The staff were wonderful, but the restaurant and bar were very pricey. The room was clean, comfortable and large. The shuttle service was great, and was waiting for me when I asked for one, and it's only about 10 minutes from the door of the hotel to the terminal.

My husband and I stayed here prior to an early flight from the nearby airport. We could have parked free while we were away and used the Sheraton's free shuttle transport to/from the airport, but decided not to since long term parking was close by and a fair price. Decided to stay the night to avoid a 3 hour early morning drive to the airport, and were VERY pleased with everything. Check in went smoothly, all staff were friendly and professional, the room was clean, and the bed was very comfortable. We slept very well which prepared us for our travels. We saved a few hundred dollars on each ticket flying out of Baltimore versus Philadelphia and with the room price we still saved enough to make it worth our while to do again. I needed a shower cap and when I asked for one at the desk, the girl gave me 2. I didn't think I needed an extra one, but it came in handy on my trip. This hotel was easy to find and very close to airport parking. I will stay here in the future.

Bathroom toilet had not been cleaned properly from person in room before. When I told the staff they didn't seem to really care.

The Hotel Staff was extremely helpful and eager to assist.