Two Queen Studio Suite | Private kitchenette | Coffee/tea maker

Reviews of Prestige Mountain Resort Rossland

4 out of 5
Prestige Mountain Resort Rossland
1919 Columbia Avenue, Rossland, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 325 reviews" "
Rating 8 - Good. 109 out of 325 reviews" "
Rating 6 - Okay. 27 out of 325 reviews" "
Rating 4 - Poor. 9 out of 325 reviews" "
Rating 2 - Terrible. 2 out of 325 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jesse on Mar 25, 2024
Dear Sandro,Thank you for the nice review. We are thrilled you enjoyed your stay and look forward to welcoming you back again.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Audrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Hot tub is great.
Stayed 1 night in Feb 2024
Response from Jesse on Feb 26, 2024
Dear Audrey,Thank you for sharing your review with us. We are happy to see you enjoyed your stay and our hot tub. We look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

6/10 Okay

beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was overall great about this room, except that for the price I would expect real glasses and mugs in the room, instead of plastic cups. If you are going to charge luxury hotel room prices then you need to up the game. This room costs $300 and it is no different than a room I would pay $100 for. I did partake in the hot tub and sauna, but the hot tub had an excessive amount of chemicals in it, it was super foamy like I was in a bubble bath and that was a bit disconcerting. and the shower for the hot tub was disgusting- looked like it hasn't been cleaned in months. Sauna was awesome and definitely a perk. Room was clean, bed was comfy and staff was friendly. We had a delicious fancy dinner at the Italian restaurant downstairs and the reason we stay here is the location. So nice to be able to walk around town easily. All in all a nice stay, just wanted to comment on those few things cause the price is really high for these rooms so my expectations are also super high.
Stayed 1 night in Feb 2024
Response from Dan - GSM on Feb 22, 2024
Hello Beth, thank you for staying with us and for taking the time to leave a review, your feedback is insightful and much appreciated.Regarding glassware in rooms this a scheduled change to service and is on order, we should be updating this aspect of service in the spring time.Your comments on the hot tub area are duly noted and we will ensure the shower area is thoroughly cleaned and up to expected standards.Thank you again for staying with us and we hope to welcome you back to Rossland in the future.

6/10 Okay

Peter

Stayed 4 nights in Feb 2024
Response from Jesse on Mar 25, 2024
Dear Peter,Thank you for sharing your review with us. We appreciate the feedback and hope to welcome you back and improve on your experience.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom and bathroom are quite small. We have paid less at other hotels on our trip and had much bigger bedroom and bathroom and also had breakfast included. The counter in the bathroom was quite tiny.
Stayed 3 nights in Jan 2024
Response from Dan - GSM on Feb 7, 2024
Thank you for staying with us during your time in Rossland and for taking the time to leave a review. We're glad to see you enjoyed your stay and hope you found our rooms to be comfortable. We hope to welcome you back in the future.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant overwhelmed for breakfast but staff was fruendly
Stayed 1 night in Jan 2024
Response from Jesse on Jan 29, 2024
Dear Amy,Thank you for sharing your review with us. We are happy to hear you enjoyed your stay. We did have a busy weekend. We look forward to welcoming you back again.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dan - GSM on Jan 2, 2024
Thank you so much for staying with us and taking the time to leave a review. We are delighted to see you enjoyed your stay. We hope to welcome you back to Rossland in the future.

10/10 Excellent

Johanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, nice accommodations, beautiful town
Stayed 1 night in Nov 2023
Response from Jesse on Nov 23, 2023
Dear Johanna,Thank you for sharing your excellent rating with us. We look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jesse on Oct 23, 2023
Dear Philip,Thank you for sharing your excellent review. We are looking forward to your next trip to Rossland.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Connie

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jesse on Oct 30, 2023
Dear Connie,Thank you for sharing your review with us. We look forward to welcoming you back.Best regard,Jesse Steele

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dan - GSM on Oct 11, 2023
Thank you for staying with us, we are delighted to see you enjoyed your stay. We hope to welcome you back to Rossland in the future.

10/10 Excellent

Camac

Liked: Cleanliness, staff & service, property conditions & facilities
Rossland is a beautiful place!
Stayed 1 night in Oct 2023
Response from Jesse on Oct 11, 2023
Dear Camac,Thank you for sharing your nice review. Rossland sure is a special place. Looking forward to your next stay.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer get away!
We had a great stay in Rossland! Comfy rooms, great service, Small town location with lots of cute shops around, places for food, and the locate brewery.
Stayed 1 night in Sep 2023
Response from Jesse on Oct 3, 2023
Dear Janice,Thank you for sharing your excellent review with us. We are so happy to hear you Summer get a away was enjoyable in our mountain town. We look forward to your next visit.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Robert, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in downtown Rossland to explore the community.
Stayed 1 night in Sep 2023
Response from Jesse on Oct 2, 2023
Dear Robert,Thank you for sharing you excellent review. We are happy to hear you found our location perfect and look forward to your next trip to Rossland.Best regards,Jesse SteeleGeneral Manager

6/10 Okay

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service
1 bed in our room needed the mattress replaced, caved in on one side
Stayed 1 night in Sep 2023
Response from Jesse on Sep 28, 2023
Dear Brian,Thank you for taking the time to share your review with us. We appreciate the feedback on our beds as we have a mattress replacement program we are working on.We hope to have an opportunity to welcome you back and improve on your experience.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

FLOYD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in town
Stayed 1 night in Sep 2023
Response from Jesse on Sep 27, 2023
Dear Floyd,Thank you for sharing your excellent review. We are happy you found our location convenient and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff make all the difference!
Staff was very friendly. Room was clean. Hotel itself was average for price. We would return because of staff, the rest of the stay was unremarkable.
Stayed 1 night in Sep 2023
Response from Jesse on Sep 26, 2023
Dear Sean,Thank you for taking the time to share your review with us. We are happy to hear you found our staff to be the difference maker. We do hope to have the opportunity to welcome you back and improve on your experience.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Cal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful countryside and quaint city surrounding the motel. Pleasant and accommodating staff. Gabriella's was amazing fine dining experience.
Stayed 1 night in Sep 2023
Response from Jesse on Sep 25, 2023
Dear Cal,Thank you for sharing your kind review with us. We are so happy you enjoyed your stay and will be sharing with all our staff.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Sep 2023
Response from Jesse on Sep 19, 2023
Dear Tara,Thank you for taking the time to share your review. We are happy to see you enjoyed your stay and look forward to the next time.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and restaurant choices good.
Stayed 1 night in Sep 2023
Response from Jesse on Sep 19, 2023
Dear James,Thank you for sharing your review with us. We are happy to hear you found the service and restaurant good. We are looking forward to welcoming you back again.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Kenneth

Traveled with partner
Loved Rossland a the Prestige right in the centre of town.
Stayed 1 night in Sep 2023
Response from Jesse on Sep 18, 2023
Dear Kenneth,Thank you for sharing your excellent review. Our location in the heart of Rossland can not be beat! We look forward to your next stay.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot is tight but I was able to park on site. Probably wouldn’t be able to if was busy. Restaurant were great! Amenities are adequate. Bed was comfy. All good!
Stayed 1 night in Sep 2023
Response from Jesse on Sep 18, 2023
Dear Marc, Thank you for sharing your review with us. We happy to hear everything was good and look forward to you welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jesse on Aug 31, 2023
Dear Gary,Thank you for sharing your excellent review. We are happy to hear you enjoyed your stay and look forward to you next stay.Best regards,Jesse SteeleGeneral Manager

8/10 Good

David, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location, would stay there again.
Stayed 3 nights in Aug 2023
Response from Jesse on Aug 9, 2023
Dear David,Thank you for sharing your kind review. We happy to hear you enjoyed your stay and our convenient location. We look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

KEIFER

Stayed 1 night in Aug 2023
Response from Jesse on Aug 9, 2023
Dear Keifer,Thank you for sharing your excellent review with us. We are looking forward to welcoming you back and meeting expectations again.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
Solid spot with walking access to EVERYTHING in town. Better yet, the staff were incredibly helpful in returning my wallet that I dropped in the parking lot at checkout. Followed up multiple times to ensure it made it home.
Stayed 2 nights in Jul 2023
Response from Dan - GSM on Aug 8, 2023
Thank you for staying with us during your time in Rossland and for taking to the time to leave such a kind review. We are delighted to see you enjoyed your stay and happy to hear you were reunited with your wallet. We hope to welcome you back to Rossland in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. A bit pricey.
Stayed 1 night in Aug 2023
Response from Jesse on Aug 3, 2023
Dear John,Thank you for sharing your kind review. We look forward to welcoming you back and improve on your experience.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Jesse on Aug 28, 2023
Dear Robert,Thank you for sharing your excellent review with us. We are happy you enjoyed your stay and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Tannos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jesse on Jul 31, 2023
Dear Tannos,Thank you for sharing your excellent review with us. We are thrilled you enjoyed your stay and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Bruce

Stayed 1 night in Jul 2023
Response from Dan - GSM on Jul 27, 2023
Thank you for staying with us and taking the time to leave a review. We are delighted to see that you enjoyed your stay and hope to welcome you back to Rossland in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jesse on Jul 25, 2023
Dear Denise,Thank you for sharing your review with us. We are happy to see you enjoyed your stay and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dan - GSM on Jul 24, 2023
Thank you for staying with us during your time in Rossland and for taking the time to leave a review. We are pleased to see you enjoyed your stay. We hope to see you back in Rossland in the future.

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service
Clean comfortable room, great customer service at the front desk, and a fantastic onsite restaurant. Safe parking. Would definitely stay again.
Stayed 2 nights in Jul 2023
Response from Dan - GSM on Jul 24, 2023
Thank you for staying with us during your time in Rossland. Thank you, also, for taking the time to leave such a nice review. We will be sure to share your feedback with our team. We look forward to welcoming you back to Rossland.

10/10 Excellent

Alana

Stayed 1 night in Jul 2023
Response from Jesse on Aug 4, 2023
Dear Alana,Thank you for sharing your excellent review. We look forward to welcome you back on your next trip to Rossland.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service
Great place to stay overall!
Stayed 1 night in Jul 2023
Response from Dan - GSM on Jul 10, 2023
Thank you for staying with us during your time in Rossland and for taking the time to leave a review. We are glad to see you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jun 2023
Response from Jesse on Jun 26, 2023
Dear Janelle,Thank you for sharing your nice review with us. We are happy to hear you enjoyed your stay and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Jill

Stayed 2 nights in Jun 2023
Response from Jesse on Jul 11, 2023
Dear Jill,Thank you for sharing your excellent review. We are thrilled you enjoyed your stay and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Gert

Stayed 1 night in Jun 2023
Response from Jesse on Jun 20, 2023
Dear Gert,Thank you for sharing your excellent review. We look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great bar/restaurant!
Stayed 1 night in Jun 2023
Response from Dan - GSM on Jun 9, 2023
Thank you for staying with us during your time in Rossland. We are delighted to see you had a great stay. Gabriella's really is a fantastic spot in Rossland. We hope to welcome you back in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jun 2023
Response from Dan - GSM on Jun 9, 2023
Thank you for staying with us during your time in Rossland and for taking the time to leave a review. We are so pleased to see you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Stuart, LONGVIEW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel if you are visiting Red Mountain on a ski trip. On site parking was undercover which was good. Bar and restaurant were good with both pub food and more fancy meals. 10 minutes drive to the resort.
Stayed 6 nights in Mar 2023
Response from Jesse on Apr 3, 2023
Dear Stuart,Thank you for taking the time to share your review. We are excited to hear the hotel worked well for your ski holiday. We look forward to welcoming you back again.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

Addison

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Red Mountain skiing
Stayed 4 nights in Mar 2023
Response from Dan - GSM on Mar 16, 2023
Thank you for staying with us during your time in Rossland. We are delighted to see you enjoyed your stay. We hope to welcome you back to Rossland in the future.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Jesse on Apr 3, 2023
Dear Jacquelyn,Thank you for sharing your excellent review. We are happy to see you enjoyed your stay and look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Maureen

Stayed 1 night in Mar 2023
Response from Dan - GSM on Mar 13, 2023
Thank you for staying with us during your time in Rossland, we are glad to see you enjoyed your stay. We hope to see you in Rossland in the future.

10/10 Excellent

Emma

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and would definitely stay again.
Stayed 1 night in Feb 2023
Response from Jesse on Feb 27, 2023
Dear Emma,Thank you for sharing your kind review. We look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Dan - GSM on Feb 22, 2023
Thank you for staying with us in Rossland and taking the time to leave a review. We hope to welcome you back to Rossland in the future.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in town. Our room was very hot despite the thermostat being turned off. And the coffee shop was slammed in the morning with not enough staff and ran out of coffee… first world problems I know but still…
Stayed 3 nights in Feb 2023
Response from Dan - GSM on Feb 21, 2023
Thank you for staying with us during your time in Rossland. We are happy to see you enjoyed your time here. Thank you also for your constructive feedback, we are sorry for the issues you experienced. We will share the feedback with the relevant departments to work to improve these areas. We hope to welcome you back to Rossland in the future.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jesse on Feb 13, 2023
Dear William,Thank you for the great review! We look forward to welcoming you back.Best regards,Jesse SteeleGeneral Manager

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fantastic on-site dining, friendly-staff & spot-on amenities. One couldn't ask for more!
Stayed 3 nights in Feb 2023
Response from Dan - GSM on Feb 8, 2023
Thank you so much for your kind review, we are delighted to see you enjoyed your stay with us in Rossland. We hope to see you back here in the future.

10/10 Excellent

Mel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, large clean rooms.
Stayed 2 nights in Feb 2023
Response from Rob on Feb 5, 2023
Thank you so much for sharing your feedback. We hope to see you again soon.