Holiday Inn Express & Suites, Lake Elsinore Reviews

Overall good. Breakfast was just ok and indoor pool is small in a room with no AC. Also had issues with the TV and wifi reception was poor. Staff is great, hotel is clean.

The hotel was clean as well as the rooms. The beds were comfortable and the breakfast is nothing to write home about, but decent. The main complaint I have about the room is that the air conditioning did not cool the room well. The room always felt warm. The air conditioning was hooked electrically to one of those air conditioning units under the window, but the darn thing barely cooled down the room.......and it was loud. Trying to sleep at night, was difficult and I woke up with a headache each morning. We stayed at the hotel in June, and it was about 90 degrees during the day and about 60 at night. I could not imagine staying there during the hot summer! All aside, the biggest complaint I had was booking with Expedia. I booked a Friday and Saturday night and ended up not needing the Friday night. I tried to cancel the Friday night well before the 24 hr deadline, but since the hotel was booked, the hotel would not let me cancel the Friday night. No where in the policy it states that.....so BEWARE. I ended up having to stay both nights and wasting $140.00. I will think twice again booking through Expedia and Holiday Inn Express.

I am very impressed with the staff at this location. Very pleasing and accomodating to work with. They were very tentative to our needs! Our room was very clean and roomy. My only disappointment was the cleanliness of the carpet in the hallway. They chose to decorate with cream carpet and it shows everything. Other than that, we were very pleased.

very comfortable bads, clean rooms , good breakfast

The staff was excellent. Our cleaning lady, most of the time it was Isabel, went above and beyond to make our stay as comfortable as possible. The hotel front desk person, Rocky, ask on a daily basis if everything was Ok. The breakfast person, Sonia, was always zipping around to make sure the breakfast bar was in perfect order. But she would always take the time to speak to everyone there to be sure that nothing was overlooked. We told Rocky when we checked out that this location would always be at the top of our list for stays in the area and would also be recommended to the rest of our family. The staff was always doing extra cleaning and maintenance. I am a Platinum member of the Marriott group, but these people had them beat with this past stay.

I really don't like to give 1star reviews and that is why I gave it a night before I wrote this but my BAD experience from last night is still holding... The guy on the front desk was so uneducated that you won't believe, I think his name was Mikie or something. I don't want to go into details but lets just say that he would not let me use the second room that I booked and that I PAID for???? What, I mean who does that. It was late night and the manager was not there so he called him and finally the manager Approved!!! Me using the room that I PAID for..... Terrible 30 min on front desk after online reservation and payment assuming it would be an easy check in. I am so writing the same review everywhere....

I stayed for several weeks in this hotel and am able to provide a thorough and objective review. The hotel is being maintained neat and clean at all times. The accessibility to your room via different entrances is more than just convenient. The staff members are very friendly, always wearing a smile, and would from time to time go beyond the call of duty to address customer's special needs. Supervisor Rocky Leon is the one who impressed me the most. He is dedicated to provide the best services possible, comparable to those you would expect to receive in a 5-star hotel setting, to Holiday Inn's customers. He understands customer's special needs in a variety of situations where they need to be proactively addressed. He indeed exceled what "Customer Service" is all about and should be well recognized by Holiday Inn's top management!

Great hotel clean friendly staff, free breakfast and Wifi

We stayed there for four days. Can't say anything bad about the hotel.