Montecristo Estates - All Inclusive Reviews

My family and I just stayed at the Montecristo Estate for 7 days. This vacation would have been 100% perfect if the staff wasn't so terrible. The staff at the restaurant Cibola were never smiling and very short when asked something. We always felt like we were a nuisance to them when we walked in. Room service would take 1.5-2 hours to deliver food; that is when they didn't get the order wrong. One day, I ordered a margarita pizza for lunch, and they sent a margarita drink (1.5 hours later). When I called them to tell them it was the wrong order and to send it with the rest of the food, they forgot to again. I called again and they finally sent it 1 hour later. I initially ordered lunch at 12:30PM and received my food around 5PM.

We loved our stay at the Montecristo Estates. The location, above the Pueblo Bonito resort, provides a sweeping view of the ocean and sky. The private pool and jacuzzi on the deck are amazing. We couldn't stop taking pictures of the beautiful ocean and the changing sky! The home had all the amenities we could wish for. Truly a wonderful, romantic retreat! Since room service was terrible, next time we would stock up on a few essentials. We loved walking everywhere, but golf carts were always available for people who weren't up for some of the steep climbs. The villa would accomodate a family easily, with three full bathrooms and bedrooms, a gorgeous entertainment room, full dining room and kitchen, private pool - would be great for a party. We loved having the place all to ourselves, though.

The Villa is extremely roomy with one bedroom, one and a half baths upstairs and two bedrooms two full baths downstairs. Villa also has two living rooms and a laundry room, eating area and fully equipped kitchen. Each villa has its own infinity pool and jacuzzi. There is also a grill on the patio. As long as you don't look too close, the place is beautiful. On closer inspection though, the furniture is pretty worn, but functional. Unfortunately, the place did not feel really clean and we found garbage left by prior guests. We didn't have the promised high speed internet, despite several calls to the desk and promises that someone would come fix it (they never showed up). We also had only lukewarm water for showers. We purchased the all inclusive but there were never any "reservations" available. Check in staff was inefficient and untrained. When we insisted they find reservations as they had sold us an all inclusive package a table miraculously became available but it had an extra "charge". Finding other dining options required traveling to other properties. The food we did get was awful so we ate most meals in town. Never found a bar worth stopping at on property, but found plenty in town.

Facility and property were amazingly beautiful non sales staff was very professional. Sales staff were rude and obnoxious, they would come to your table during any meal to try to get you to go to a timeshare presentation. That were horrible and if they just let people the place would sell itself.

Our family of five (boys 20, 18, 16) had a wonderful time at the Montecristo. The villa is huge, nicely appointed and the staff works very hard to please. There were a few glitches, however, that were addressed but occurred none-the-less. Our reservation clearly stated that check-in was at 3 pm, upon our arrival we were told it wasn't actually until 4 pm, but we didn't end up in a villa until after 7 pm. This is a little rough when you've been traveling for over 12 hours and everybody is tired and cranky. We were allowed to dine in the Montecristo's restaurant Cibola and this helped with the delay, but was frustrating. Our personal concierge offered a treatment at the spa in an to make up for the delay and that was nice and I took advantage of that a couple of days later. The furnishings in the villa have seen some wear, but overall are fine. The size (nearly 3,000 sq ft) is wonderful for giving a family plenty of room or would easily accommodate three couples (3 bds, 3 1/2 baths). The villa had its own hot tub and infinity pool (after prompting the heat was turned up and the "infiniti" feature worked mostly). All the villas have stunning views of the ocean and we were treated to scenes of whales every day. My kids and husband all got money's worth with the "all inclusive", but not all the resort restaurants were that great. We never had a bad meal at Cibola, but a buffet "grill night" at the Pueblo Bonito Rose was disappointing in food quality as well as service

Location was beautiful, scenery and views were unequaled to anything we have experienced before. The staff were extremely friendly and courteous - and our personal concierge attended to our every need. This trip will most likely be the one that stands out in our memories. Hats off to all we encountered!

EXCELENTE LUGAR, EL ÚNICO PROBLEMA CON EL PORTAL, FUE QUE QUISIMOS AMPLIAR LA RESERVACION UNA NOCHE MAS Y YA NO SE PUDO, SE DISPARABA EL COSTO, PERO EL HOTEL, EXCELENTE.

Pueblo Bonito is our safe choice in Cabo-- no surprises and a great staff(have stayed their 8 times) My wife and I are a little picky so take this review for what it is worth. We stayed at Montecristo Phase 1 this time. Phase 1 is for family not honeymooners- Why? needs updates and new mattresses. The restaurants are solid but need to vary the menu week to week-Cibolo was our daily breakfast choice and Freda's is crazy great! Our casita needed New Mattresses(not Mattress covers), the mattress will make or break ur vacation, trust me! Again, the staff makes the place-- love them. What u need to know: 1. Ask for phase 2 not 1 if you have a choice. 2. Only Use all inclusive if you goto Freda's--Pricey but worth it.(every casita has it's own kitchen, not stocked with spice, sugar, etc..). 3.Rental car purchased at Airport always better that shuttle transportation.(cost & convenience), if you have Mexico auto liability bring the policy(if not, add it-cheap)-- will save u $21/day. 4. Pueblo Bonito Pacifica not included in all inclusive. 5. Montecristo is a Pueblo Bonita's time share offering, so prepared to get pitched.

I wish I could of stayed longer had a great trip and enjoyed my stay at a gorgeous Villa