Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Illinois
Gorgeous villa, attentive staff but...Posted Jan 6, 2015
Pros: The staff is excellent, although perhaps a little over-extended. We saw the same hard workers there day and night. Our concierge, Raul, was great.
Cons: Hiring additional staff. The hotel boasts a shuttle service, but you must request their services well in advance or just be PATIENT.
Location: The hotel complex is about a $20 cab ride from downtown Cabo, but we found the shuttles mostly adequate. We spent most of our time @ the resort.
Our family of five (boys 20, 18, 16) had a wonderful time at the Montecristo. The villa is huge, nicely appointed and the staff works very hard to please. There were a few glitches, however, that were addressed but occurred none-the-less. Our reservation clearly stated that check-in was at 3 pm, upon our arrival we were told it wasn't actually until 4 pm, but we didn't end up in a villa until after 7 pm. This is a little rough when you've been traveling for over 12 hours and everybody is tired and cranky. We were allowed to dine in the Montecristo's restaurant Cibola and this helped with the delay, but was frustrating. Our personal concierge offered a treatment at the spa in an to make up for the delay and that was nice and I took advantage of that a couple of days later. The furnishings in the villa have seen some wear, but overall are fine. The size (nearly 3,000 sq ft) is wonderful for giving a family plenty of room or would easily accommodate three couples (3 bds, 3 1/2 baths). The villa had its own hot tub and infinity pool (after prompting the heat was turned up and the "infiniti" feature worked mostly). All the villas have stunning views of the ocean and we were treated to scenes of whales every day. My kids and husband all got money's worth with the "all inclusive", but not all the resort restaurants were that great. We never had a bad meal at Cibola, but a buffet "grill night" at the Pueblo Bonito Rose was disappointing in food quality as well as service
for Everyoneby A verified travelerfrom Norfolk VA
Awesome experience!Posted Nov 9, 2014
Location was beautiful, scenery and views were unequaled to anything we have experienced before. The staff were extremely friendly and courteous - and our personal concierge attended to our every need. This trip will most likely be the one that stands out in our memories. Hats off to all we encountered!
for Familiesby A verified traveler
EXCELENTE SIN PROBLEMASPosted Aug 18, 2014
Cons: EL SERVICIO DEL PORTAL PARA AMPLIAR LA RESERVACION AL MISMO COSTO, EN CASO NECESARIO
EXCELENTE LUGAR, EL ÚNICO PROBLEMA CON EL PORTAL, FUE QUE QUISIMOS AMPLIAR LA RESERVACION UNA NOCHE MAS Y YA NO SE PUDO, SE DISPARABA EL COSTO, PERO EL HOTEL, EXCELENTE.
for Everyoneby Tonyfrom Texas
This review will save your vacation in Cabo!Posted Dec 29, 2013
Pros: Love the staff, location and concept. Food is very good. The restraunt Freda's is a must. Casita layout is nice- 3 bedroom, infinity pool and hot tub.
Cons: 1. New Mattresses- Could not get a good nights sleep.(mattress covers made it worse) 2. Needs updates- neglected the the little things.
Location: Beautiful. Secluded. Private. No swimmable beach.
Pueblo Bonito is our safe choice in Cabo-- no surprises and a great staff(have stayed their 8 times) My wife and I are a little picky so take this review for what it is worth. We stayed at Montecristo Phase 1 this time. Phase 1 is for family not honeymooners- Why? needs updates and new mattresses. The restaurants are solid but need to vary the menu week to week-Cibolo was our daily breakfast choice and Freda's is crazy great! Our casita needed New Mattresses(not Mattress covers), the mattress will make or break ur vacation, trust me! Again, the staff makes the place-- love them. What u need to know: 1. Ask for phase 2 not 1 if you have a choice. 2. Only Use all inclusive if you goto Freda's--Pricey but worth it.(every casita has it's own kitchen, not stocked with spice, sugar, etc..). 3.Rental car purchased at Airport always better that shuttle transportation.(cost & convenience), if you have Mexico auto liability bring the policy(if not, add it-cheap)-- will save u $21/day. 4. Pueblo Bonito Pacifica not included in all inclusive. 5. Montecristo is a Pueblo Bonita's time share offering, so prepared to get pitched.
for Everyoneby Marifrom LA
Nice hotel so happy with my stay!Posted Nov 18, 2013
I wish I could of stayed longer had a great trip and enjoyed my stay at a gorgeous Villa