Ratings based on 38 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from Canada
The hotel needs some serious upgradesPosted Aug 17, 2014
Pros: the location...quiet and away from everythin
Cons: furniture, breakfast, decor, reception and internet services, phone services..the one in my room did not work; accesability too many flights of stair
Location: not much..had to go outside of the area
The pictures on the internet of the hotel are very deceptive. I was very disappointment with the room, furniture and breakfast.
for Everyoneby A verified traveler from Trinidad
Nice place to relaxPosted Aug 8, 2014
Not much to do at the hotel, but the dinner was good. The complimentary breakfast was a little disappointing. We had to park our rental in a parking lot and there is a little boat that takes you to the hotel. That was a little inconvent, since you have to rely on the boat to go to and from the hotel.
for Couplesby A verified traveler
It was okPosted Jul 5, 2014
Pros: It's on water the view
Location: J D 's BAR,Rain Forest live Jazz Bar
It needs some tlc and improvement on welcoming guest.checking rooms before guess comes in show them the doors how they work,but all in all nice place
for Everyoneby A verified traveler from Connecticut, USA
Nice location, great staffPosted Jun 28, 2014
Pros: The location on Marigot Bay, the hotel restuaurant and bar, our room's big front porch.
Cons: The condition of the pool tiles.
Location: Easy ferry ride to nearby restaurants and across the bay to rent a car or get a taxi, pick up items at a small supermarket. Water taxis also available
This hotel, while not luxurious, was quite clean and comfortable. The entire staff, office, waitstaff, facilities, was pleasant and helpful, very proffessional. We thoroughly enjoyed the restaurant---breakfasts were terrific! We also ate dinner there on two nights, and they were delicious. The pool is pretty and was kept very clean, but you should use it with caution, especially with children, as there are many missing and/or sharp tile edges. There's a small beach just a few steps away, and plenty of hotel lounge chairs available for use. We went during the slow season, so not much people watching there, but it was convenient. The owner and various staff gave us wonderful advice on sights, activities, restaurants, transportation. We were sad to end our week at this place!
for Couplesby Bean from Central Kentucky
A week of relaxation, snorkeling & SCUBAPosted Jun 4, 2014 on Hotels.com
We arrived late on a Saturday evening about sunset, after getting lost a couple of times in the rental car on the way up the island from the airport in the south. The owner, David checked us in personally because his staff had gone home for the day. We had booked the 'Superior Firefly Studio' with daily breakfast included. David observed (in a very polite way) that I was an old, overweight, out of shape guy and offered us a room right above the office area with very few stairs. After viewing that room and the original room that we booked, my wife & I opted for the original room higher up the hillside because it had a king bed which suits my 6'5" height much better. The stair climbing each day was somewhat tiring, but I did lose 8 lbs. during the stay (which is a good thing!) The room was very clean, comfortable (with good A/C), and a full kitchen in which we cooked several meals. Groceries can be bought about 2.5 miles away at the IGA store in Cul-de-Sac if you have a rental car, or just across the bay at a small market which has a much more limited selection. Housekeeping came by each day and did an excellent job. The view of the bay from the room's patio was fantastic. David personally greeted us by name several times during our stay and he was always interested in making sure that we were happy with our stay. Breakfast each day at Doolittle's restaurant on the waterfront was very good, with my wife & I usually ordering omelets with a variety of ingredients. We ate several other meals at Doolittle's for lunch & dinner which were very good as well. We also ate at Mygo's across the bay, which was also very good. We had dinner one night at the Rainforest Hideaway which although quite excellent, was also very pricey at about $150 USD with tip for the two of us. Doolittle's and Mygo's both offer much better value on meals. During the week, I went SCUBA diving 4 different days for a total of 8 dives with the local 'Dive Fair Helen' shop which has an office on the resort property. The entire DFH staff was very helpful, knowledgeable and professional which made the week of diving a joy. My wife came along one day as a snorkeler, and DFH provided her with a one-on-one guide while I was SCUBA diving with the rest of the group. If I could find any negative about our stay it would be that the wireless internet does not work in any of the rooms; it only works in the office area and in the bar, and sometimes not in the bar. This was not a huge inconvenience as we did not travel to St. Lucia to spend time on the internet, but it would have been nice to be able to e-mail photos home each evening right before going to bed without having to climb the stairs to and from the office area. I would highly recommend this resort to anyone wanting to see the 'real St. Lucia' instead of being one of the herded sheeple at the commercial big-name all-inclusive resorts.
Recommendedby Marco from Lugano
One night stayPosted May 7, 2014 on Hotels.com
It's a beautiful hotel. Great service and great place. Really pleasant. Definitely recommend anyone to stay there even more than a day.
for Business Travelersby W from USA
MisleadingPosted Apr 8, 2014 on Hotels.com
I reserved a "beachfront deluxe" room thinking the room would be beachfront. While the room did face the beach it was significantly back from the beach with an entire other building of suites (actual beachfront rooms) between my room and the beach. Additionally, I had to climb more than 70 steps to get up the hill from the beach area to access my room. Not my idea of beachfront. When I asked at reception about this apparent discrepency they just confirmed that I was in the room I had reserved and there was nothing they were going to do about it. In addition to that disappointment, there was a large puddle (at least .5 x .5 meters) in my shower stall that was still there in the morning when I went to take a shower. I did not enjoy having to stand in the stagnant water to take my shower. While the location is picturesque, I think having to take the boat ferry everytime I wanted to go off the premises to shop, sightsee or eat would get annoying after a few days - especially if there was rain. Breakfast was good.
by A verified traveler
Tired old resortPosted Apr 4, 2014
Pros: Chateau Mygo for good lunch roti and beef or chicken curry dinner. Some of the best fried calamari I've had (though not a local ingredient).
Paint and cleaning are losing to the inevitable decay. Restaurant is below average quality with Michelin prices. Incredibly horrible owner treats Customers and Staff with equal disrespect. Stay clear of this place.
Recommendedby Noemi De La Ville
Amazing view!!Posted Mar 17, 2014 on Hotels.com
It was a great stay....the hotel is great if you are looking for a quiet area with amazing view of a bay and small and pleasant beach. The hotel is in good condition, clean and all the staff is ready to help you out. I don't recommend the place if you carry heavy suitcases (need to take a short trip on a ferry to get the hotel and all the rooms are located on a hill) and looking for an open ocean beach....But if you are looking for quiet, cozy and intimate place on a bay this is the place to look for.....
Comment from Hotel Management
Jun 21, 2014 by Marcia, Hotel Management
Hi Noemi, Thank you for your honest review. It was a pleasure having you with us. We are pleased to know that you had a wonderful stay. We look forward to having you with us again soon. Best wishes,
for Business Travelersby Trisha from Mi
Needs improvementPosted Mar 12, 2014 on Hotels.com
The beach is in a poor condition as it is very rocky. The sand needs to be cleaned of debris and the thatched roof umbrellas are falling apart. I found the Reception staff to be indifferent and the porter was careless as he broke the handle off of my luggage while lifting it. Now I need to buy a new bag as it is useless without a proper handle.