Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveler
Great location, terrible customer servicePosted Nov 20, 2014
Upon our arrival in the early morning we discovered check-in wasn't until 3pm which means you cannot get a bracelet to eat, drink or get a room until 3pm or later-no exceptions! The staff did not make us feel welcome. When we did get into the unimpressive room, the drain was clogged, the tv didn't work, and the comforter had yellow stains. The maintenance staff would come, but only drain the water that was already built up. We had to call everyday to get the shower drained, instead of just fixing the problem. When we went to dinner, men were forced to wear long pants and sleeved shirts or were not allowed to enter. It seemed unreasonable considering how extremely hot and humid it was. The dinner area is not air conditioned and there is no breeze. Plus meals are only served between short hours. Breakfast 7:30-9:30, lunch 12:30-2:30, dinner 7-9:30. Within the first 30 minutes of opening, trays of food would be empty and wouldn't be refilled. Many people would ask for help and they would be told food would be out in 5 minutes. 5 minutes often meant an hour or more and sometimes just wouldn't be replenished. Food was not available any other time. Staff in General were very rude. Sucking heir teeth at us and giving is dirty looks. Cleaning staff did not clean the room everyday and only they could get you if you clean towels or toilet paper (not available at the front desk).
for Everyoneby A verified travelerfrom Trinidad
Okay hotel at Turtle BeachPosted Oct 1, 2014
Good beach, friendly staff, hotel facilities standard, been to better for the price, swimming pool normal.
by A verified travelerfrom Nürnberg
Absolut nicht empfehlenswertPosted Aug 31, 2014
Pros: gar nichts
Cons: alles muss verbessert werden
Toiletten laufend verstopft, Essen nicht gut, All Inclusive erwies sich als totaler Flopp, da wir vom Personal nicht mal mehr bedient wurden, ob sie was ausschenkten oder nicht war durch All Inclusive egal, hatten alle die Einstellung weniger ist mehr und das zog sich durch alle Bereiche
by A verified traveler
Hotel in Tobago Turtle BeachPosted Aug 15, 2014
Pros: I liked the food only.
Cons: Hotel need activities for kids as well as adults. Life guards need to be posted by the pool since lots of kids was present.
Location: Location was find. Hotel provided no activities..
I was not very impressed with the hotel. For the price i paid for the trip I expected better. Daily i had to ask for towels for the the room. Sheets and pillow case was not changed daily. No activity at the hotel. Ex: No tours to see the island, no lifeguards for the pool nor beaches...
for Familiesby Bersonfrom Guyane
CorrectPosted Aug 12, 2014 on Hotels.com
Très bien pour le all inclusive et la piscine ( promo a 200 euros pour 4 ) , très moyen pour les chambres et l'entretien .
for Everyoneby A verified travelerfrom FL
Island ParadisePosted Jul 24, 2014
Pros: How quiet it was around there. The cleanliness of the grounds and pool. And the beach was nice The staff was very pleasant and greeted you by name
Cons: Dinner started earlier. Breakfast end later. A Spa would be great. More variety in the shop. The free Wi-Fi was hard to keep connected in the room
Location: Non-motorized watersports were included in the price. You could go snorkeling or take a Glass Bottom Boat ride approximately 15 minutes away.
It was a very relaxing week. Everyone was very friendly. Food was good with a good variety every day. Dain Henry, Server, was exceptional and very knowledgeable of the Island. The Man at the Excursion desk, booking the excursions would not help with any excursions except the ones he was booking. The pool and grounds were always clean. There was not a variety of drinks to choose from at the bar. I would definitely go back to this Resort. It is not a big tourist island, but a safe island.
for Everyoneby A verified traveler
Hôtel accueillant, au calme donnant sur la plagePosted Jul 10, 2014
Avec un anglais des plus approximatifs, nous avons malgré tout passé un très agréable séjour. Le personnel s'est montré très compréhensif et attentif envers nous. L'hôtel est très agréable, les chambres donnent un accès direct à la plage. La sécurité de l'hôtel est tout à fait satisfaisante (nombreux gardes et coffre-fort dans la chambre). Le all inclusive était largement à la hauteur de nos attentes (repas assez variés, cuisine très correcte, boissons à volonté, le tout dans une hygiène irréprochable).
for Familiesby beach loverfrom trinidad
Great Sea ViewPosted Jun 27, 2014 on Hotels.com
Friendly and courteous service. However, elevators should be installed in the high rise portion of building and a bell-boy service should be instituted.
by Tessafrom Trinidad
Terrible Honeymoon, Turtle Seafacing RoomPosted Jun 15, 2014
Pros: The food, very good chef
The front desk staff is very unhelpful, our refrigerator was not stocked for our entire stay as we paid for, even after telling the front desk twice, the coffee maker in the room was not clean, still had coffee from the previous guests use. The room was always damp, the room walls were ALWAYS wet, even thought we took the AC off when not in the room. The premium movie channels consisted of HBO family and TNT which was in English on our arrival then within an hour it was in Spanish, complained to the front desk twice with was of no help. The restaurant staff were almost pleasant, we received an apology from our server when we saw a white substance flowing around our coke, however the bartender was not as apologetic. Would not stay here again
for Everyoneby Jamesfrom London
Great location, but the rooms were averagePosted Jun 6, 2014
This place was all about the location really. The rooms were pretty average and considering we paid the same amount as some of the best 5 star hotels in the world I've been to on business, it was a little disappointing in this respect. Mosquitoes could get into the room easily so we got bitten quite a bit (even though we had repellent). The beach was great, however, and the pool was nice. Food was good and it was nice to have all-inclusive, so you could get drinks from the bar whenever you wanted. Overall worth the visit, but don't expect the rooms to be like the Hyatt in Port of Spain!