Riviera Maya, Quintana Roo Hotel Rooms at the Occidental

Simply Outstanding! Far exceeded our expectations, very impressed. Hospitality was superb. All meals, beverages, entertainment, personal service, spa, amenities, etc. were the best. If you don't want to be pampered don't come here!

This was our first trip to Mexico and really loved the hotel. There was a lot to do and the hotel staff was very friendly. The food was good and there was always a great variety to choose from. The only thing I didn't like was the "concierge" in the lobby of each building trying to get to you go to breakfast or lunch so that they can try and sell you stays at their other hotels.

the hotel is quite nice, the staff are friendly and the service is good. When compared to the rest all inclusive I've been too, i think this hotel is listening to its guest to improve the service. the only thing I would change to improve is that the distance from lobby to beach is kind of far. maybe place the restaurant half way down. they have too much space inbetween that eventhough it gives you the impression that you are by a park there is much more room for you guys to incorporate more activities.for example a playground for the kids, maybe a carrousel, just to use more the patio and at the same time bring in the people closer. Overall it was good, i really enjoyed it. No long lines at the restaurants to wait on to get a table. the activities are continuous with great animators.