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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, sun loungers

Guest reviews

4.1/5 Very Good
3,425 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationXplor Theme Park16 min walk
Popular LocationXcaret Eco Theme Park9 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
Popular LocationPlayacar Golf Club18 min drive

Choose dates to view prices

  • Royal Level Luxury Room

    Room amenities

    • 429 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room
  • Royal Level Luxury Room 1AD

    Room amenities

    • 431 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room 1AD
  • Deluxe Room Concierge

    3.8/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room Concierge
  • Deluxe Room Concierge 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room Concierge 1AD
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite
  • Junior Suite 1AD

    Room amenities

    • 506 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite 1AD
  • Deluxe Room

    4/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room
  • Deluxe Room 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room 1AD
  • Royal Level Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite
  • Royal Level Suite 1AD

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite 1AD
  • Deluxe Room Unlimited XCARET Entrance and Xperience

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room Unlimited XCARET Entrance and Xperience
  • Deluxe Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room 1AD Unlimited XCARET Xperience
  • Junior Suite Unlimited XCARET Xperience

    Room amenities

    • 502 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite Unlimited XCARET Xperience
  • Junior Suite 1AD Unlimited XCARET Xperience

    Room amenities

    • 506 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite 1AD Unlimited XCARET Xperience
  • Royal Level Luxury Room Unlimited XCARET Xperience

    Room amenities

    • 429 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room Unlimited XCARET Xperience
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 431 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Unlimited XCARET Xperience

    4.5/5 guest room rating

    Room amenities

    • 1077 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite Unlimited XCARET Xperience

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Ecopark Kantun Chi and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests appreciate the property's quiet location.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 9 min drive
  • Central Square - 16 min drive
  • Playacar Golf Club - 18 min drive
  • Playa del Carmen Maritime Terminal - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • Le buffet — 1 min walk
  • Sonora Grill — 1 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants. All 765 rooms offer room service, premium bedding, and LED TVs with cable channels. Other amenities available to guests include coffee makers, free bottled water, and ceiling fans.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children ages 12 years old and younger

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking

Food and drink

Free full breakfast available daily 7:00 AM–11:00 AM
All buffet and à la carte meals, snacks, and beverages included
11 restaurants and 1 coffee shop/café
10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
Room service available

Things to do

5 outdoor pools
2 outdoor tennis courts
Beach volleyball
Billiards/pool table
Children's pool
Ecotours
Evening entertainment
Fitness center
Foosball table
Full-service spa
Nightclub
Playground
Shopping mall
Snorkeling
Table tennis
Tennis
Volleyball

Family friendly

5 outdoor pools
Children's games
Children's pool
Dry cleaning service
Free children's club
Free cribs/infant beds
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Free grocery shopping service
Hair salon
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Spanish

Business services

2 meeting rooms
Business center

Outdoors

Beachfront location
Garden
Pool sun loungers
Terrace

Spa

Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Treatment room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Couples dining
Designated smoking areas
Music library

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Ceiling fan
Free cribs/infant beds
Linens
Premium bedding

Bathroom

Free toiletries
Hair dryer
Shower
Towels

Entertainment

37-inch LED TV
Cable channels

Food and drink

Coffee/tea maker
Free bottled water

More

Composting
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 9 June 2020 to 30 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 21 years old.
  • This property uses a grey water recycling system.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
  • The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Occidental at Xcaret Destination - All Inclusive and receive a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Occidental at Xcaret Destination - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Occidental at Xcaret Destination - All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at Occidental at Xcaret Destination - All Inclusive?
Check-out is at 11:00 AM.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include mini golf, tennis, volleyball, and more.
Where is this property located?
Nestled on the beach, this Playa del Carmen property is 0.9 mi (1.4 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Ferry to Cozumel is 2.7 mi (4.4 km) away.

Guest reviews

Overall score and ratings for Occidental at Xcaret Destination - All Inclusive

4.1
Very Good
5 - Excellent
1,533
4 - Good
1,094
3 - Okay
458
2 - Mediocre
194
1 - Poor
146
4.4
Cleanliness
4.2
Service and Staff
4.2
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stuff are great ! Todos son muy serviciales y nos hicieron sentir muy cómodos ! Hermoso lugar voy a volver

Stayed 6 nights in May 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in May 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was so beautiful & everyone was so nice & helpful if needed!

Stayed 6 nights in May 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

I had an incident, My husband witnessed that one of the bartenders was in the bathroom and when he came out he did not wash his hands. I brought up to his supervisor. The supervisor just ignored my concern.

Stayed 14 nights in Feb 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 9 nights in Mar 2020