Occidental at Xcaret Destination - All Inclusive

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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, sun loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationXplor Theme Park16 min walk
  • Popular LocationXcaret Eco Theme Park5 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
  • Popular LocationPlayacar Golf Club18 min drive

Choose dates to view prices

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Quinta Avenida. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing. Guests appreciate the property's quiet location.
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 5 min drive
  • Paseo del Carmen - 11 min drive
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Playacar Golf Club - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • Le buffet — 1 min walk
  • Sonora Steak House — 1 min walk
  • Perché no — 8 min drive
  • El Gran Taco — 8 min drive
  • Hot Casual Food — 10 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants. All 765 rooms offer comforts like premium bedding and down comforters, plus balconies and LED TVs with cable channels. Guests will also find minibars, room service, and coffee makers.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children ages 12 years old and younger

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 11 restaurants and 1 coffee shop/café
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping mall
  • Snorkeling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Meeting rooms - 2

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 on site. PCR and Antigen screening are available for a surcharge. Guests should contact guest services upon arrival to schedule departure health screenings. The front desk can redirect guests to the right place to book test on arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

4.2
Very Good
Rating 5 - Excellent. 1161 out of 2258 reviews
5 - Excellent 51%
Rating 4 - Good. 615 out of 2258 reviews
4 - Good 27%
Rating 3 - Okay. 258 out of 2258 reviews
3 - Okay 11%
Rating 2 - Poor. 122 out of 2258 reviews
2 - Poor 5%
Rating 1 - Terrible. 102 out of 2258 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities
The surroundings of the hotel are beautiful. But the lobby staff were rude, uncaring, not helpful, and I felt that I was getting second-hand treatment while the white Americans were treated like royals. Terrible hospitality from the front desk and the young ladies at the Cafe below the lobby were extremely rude to me.
Stayed 6 nights in Jun 2021

4/5 Good

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is naturally beautiful and very well kept. It covers a lot of land, but there is a shuttle service within the park which cuts down on walking tremendously. Isaias Vera, the driver, is very respectful and helpful with your navigation of the hotel and finding all of it’s amenities. It would be better if there were two park shuttles to improve wait times. The hotel food and drink services were nice, but it seems like they are under staffed. The wait times for food and drinks were a little longer than what we had hoped for. Maid service was amazing. The room was cleaned and beds were made with fresh sheets everyday. Unfortunately my husband and I both forgot our sandals during the trip and left them out by the pool overnight. They do keep found items in a list and found, but we did have to ask multiple people in multiple areas of the hotel for multiple days about our sandals to get them back. The beach is very clean. They remove the seaweed that comes in from the ocean as best as they can which makes for a nice clean beach area. There are many activities during the day at the pool such as water aerobics to music, volleyball, and water soccer. There are tennis courts and a kids area as well. Booking through Expedia, we opted for a king bed, but for the duration of our stay we were provided two queens. I wish there was a way to guarantee what type of room you would get as opposed to being given what’s available.
Stayed 4 nights in Jun 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful to see the green and animals
Stayed 7 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful resort we’ve ever stayed in. It backs up to Xcaret which is an eco park so the grounds are gorgeous with wildlife everywhere. We saw iguanas, monkeys, flamingos and deer just walking around the resort. The food is delicious and the stAff goes above and beyond to get you what you need! The drivers, Moses and Isaiah, made sure to take great care of us and take us wherever we needed to go around the property. Samuel in housekeeping kept our room perfect and our minibar stocked! We will definitely be back and highly recommend!
Stayed 5 nights in Jun 2021

3/5 Okay

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This was our 3rd visit there and feel it's no longer a 4.5/5 star. We would rate it at 2.5-3. Reasons are service takes longer and many of the food options offered before are no longer offered. Quality of product is lower too.
Stayed 7 nights in Jun 2021