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Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, sun loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property

4.1/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXcaret Eco Theme Park5 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive
  • Popular LocationGrand Coral Golf Riviera Maya19 min drive
  • Popular LocationTres Rios Ecopark29 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP Access

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Occidental at Xcaret Destination

Travel into the Mayan jungle at Occidental at Xcaret Destination, an all-inclusive resort nestled within a fully preserved natural environment that’s sure to impress. Get inspired by a cultural immersion within the heart of Riviera Maya in one of the hotel’s spacious, fully equipped rooms surrounded by lush greenery.

Be wowed by natural river formations, 7 swimming pools, a dolphinarium, and a private bay with a white sand beach. Find unparalleled service within the impressive collection of dining options, including 11 restaurants and 10 bars with ambiances ranging from a mid-day snack to a 5-course candlelit dinner.

Your whole family will have unending entertainment, with a Kid’s Club, an 18-hole minigolf course, a video-game room, and nearby exciting excursions. You’ll be close to the famous Xcaret eco-archaeological park and more than 40 cultural attractions and exhibitions of Mexico’s artwork and traditional heritage, including the Mayan ruins of Tulum, Xel Ha, and Chichen Itza, a UNESCO World Heritage Site.

Choose The Royal Level Occidental option for a “boutique hotel” experience, including personalized butler service, an exclusive restaurant, private lounge, and more. Expedia has cheap deals available throughout the year at this destination hotel. Book your stay today for an unbeatable Xcaret experience!

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Quinta Avenida. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing. Guests appreciate the property's quiet location.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Xplor Theme Park - 4 min drive
  • Xcaret Eco Theme Park - 5 min drive
  • Playacar Golf Club - 18 min drive
  • Grand Coral Golf Riviera Maya - 19 min drive
  • Tres Rios Ecopark - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive

Restaurants

  • Perché no - 8 min drive
  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • El Hongo - 9 min drive
  • Nativo - 9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
At Occidental at Xcaret Destination - All Inclusive, hit the beach, dine onsite at Le buffet, or enjoy a drink at one of the property's 10 bars/lounges.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 11 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar and 1 swim-up bar
  • Room service available

Restaurants on site

  • Le buffet
  • Sonora Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms - 2

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

See similar properties

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All-Inclusive Resort
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Guest rating 4+
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Air conditioned
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Family friendly
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4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 1141 out of 2215 reviews
5 - Excellent 52%
Rating 4 - Good. 559 out of 2215 reviews
4 - Good 25%
Rating 3 - Okay. 259 out of 2215 reviews
3 - Okay 12%
Rating 2 - Poor. 134 out of 2215 reviews
2 - Poor 6%
Rating 1 - Terrible. 122 out of 2215 reviews
1 - Terrible 6%

4.5/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

3/5 Okay

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
This resort is very centered around trying to sale you time shares and focuses your stay around the royal/first club members. The buffet was not good. The positives are; it’s a beautiful resort. So much wildlife and gorgeous property to see. The room’s are okay. We weren’t able to use the balcony due to the bugs. The front desk/check-In personal were very rude. And it seemed that way to most everyone checking in. The staff members through out the property were amazing and very eager to help! —also avoid the “information” desk at the entrance to every building as they are only trying to sale your a time share and will ask for $20 dollars for a presentation and will say that they are offering discounts for different excursions, when in reality it’s the same discount they offer when you book directly with the excursion company. Overall our trip was okay but would not stay here again.
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Jr. Suite..it stated on my reservation and welcome letter that we would be receiving chocolate covered strawberries and a continental breakfast (which I did reserve with my bldg concierge and never, ever happened…he told me I needed to call and replied you should follow up on that since I asked you to make those reservations and don’t feel that I should have to make that call) I guess he never did because never received any of those things promised!!!! Also Housekeeping needs to pay more attention to dispensers in the bathroom, ours was almost empty when we got there and no bedding for the sofa bed until I called to have them set it up!!!
Stayed 5 nights in Jun 2022

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Place was clean and close to XCARET park food was okay. I thought I was going to have a great experience until I started to check in. At the beginning everyone was super nice, until I realized that they were trying to get me to go to their vacation club presentation. I just wanted to have peaceful time with my family but I keep been harassed by the staff, there were times I had to decline 3 or 4 times a Day. The key to enter our room had to be reseted 4 of the 5 days we were there which made us waist about an hour every time. They have good restaurants “if you are able to get in” we were told no reservations needed, so we had to stand online to try to get in, and then some people just show up with reservation and get in. They say it is all intrusive, but room services are not. Their best restaurant by the beach has a beautiful view. Too bad its always close for dinner because of events and weddings. Very stressful to navigate through the property.
Stayed 5 nights in Jun 2022

1/5 Terrible

Traveled with partner
Disliked: Staff & service, amenities
Do yourself a favor and save your money by avoiding this place. Look elsewhere. Definitely wasn’t worth it. Food was the absolute worst. Night clubs are closed. Drinks are watered down. The list goes on and on.
Stayed 7 nights in Jun 2022

3/5 Okay

Traveled with family and small children
Liked: Staff & service, amenities
Property grounds were big and beautiful and easily to get to whether going to the beach or lobby,the staff was very friendly and helpful.there's free shuttles if you don't want to walk,food was not bad but also not great,my biggest problem with the Property was that the rooms were not soundproof, you can easily hear people above you and next to you, that would be the only reason why I would not visit this resort again.
Stayed 7 nights in Jun 2022