3/5 Okay
Alysha
Traveled with family and small children
Jul 4, 2022
This resort is very centered around trying to sale you time shares and focuses your stay around the royal/first club members. The buffet was not good. The positives are; it’s a beautiful resort. So much wildlife and gorgeous property to see. The room’s are okay. We weren’t able to use the balcony due to the bugs. The front desk/check-In personal were very rude. And it seemed that way to most everyone checking in. The staff members through out the property were amazing and very eager to help! —also avoid the “information” desk at the entrance to every building as they are only trying to sale your a time share and will ask for $20 dollars for a presentation and will say that they are offering discounts for different excursions, when in reality it’s the same discount they offer when you book directly with the excursion company. Overall our trip was okay but would not stay here again.
Stayed 7 nights in Jun 2022