Ratings based on 1,166 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Calgary
This is an old hotel.Posted May 19, 2015
Location: Capillano Suspension bridge, Aquarium, English Bay, Spokes bicycle rental, harbour Cruises. gastown, Fly-Over, stanley park, Queen Elizabeth Park.
I had 2 rooms 119 and 120. 120 is ok but 119 stinks the moment we opened the door. There is a smell of old pee in the washroom. The next day we were moved to 139. Room was ok but the air-conditioner would stop after 10 minutes and wouldn't turn back on. It's not even cold enough yet for it's thermostat to turn it off. we'd feel suffocated in the middle of the night; I have to get up 5 times to reset it and my wife gets up 7 times to reset it and to make it worst, we can hear the people next door talking. The hotel is old. Sound passes through it's ceiling, windows, walls and door. WE WERE NOT ABLE TO SLEEP. Should we ask for a room transfer again on our last night? No. We don't want to appear like a complainer. We stayed 3 nights on 2 rooms. At least we had one luck on one room. Staff was ok, but the the rooms 119 and 139...nuh. We were not able to sleep for 3 nights.
by A verified travelerfrom Calgary, Alberta
Dirty comforter.Posted May 19, 2015
Pros: The big room and seperate living room.
Cons: Make sure all beddings are cleaned and changed.
It seemed they did not change and clean the comforter. It smelled like under arm odor. Also, the hot water is not consistent. When somebody uses it at the same time, I lose some of the hot water.
by A verified travelerfrom Shanghai
Bad, bad, badPosted May 11, 2015
Noisy, next to road room. Paper thin walls. Disinterested staff. Bare bones breakfast. Observed other hotel guest asking for money back for false representation. Really really disappointing.
for Everyoneby A verified traveler
Posted May 11, 2015
just good...what i needed; i don't feel like writing anymore ;)
by A verified travelerfrom alberta
missed expectationPosted May 8, 2015
Pros: The location , very easy to downtown sites, transit and parks.
Cons: The front desks relationship to guests , housekeeping and overall maintenance of the rooms found all lacking in certain area's.
Location: The hotel is 5 min's from downtown sites , shopping and world class parks in one direction and in the other skiing , nature walks , biking and views.
We arrived to find our room price was higher than quoted and they needed a extra deposit on top of that . The room needed a serious maintenance over haul or complete reno . The rooms were not clean , floors were dirty , creaking and coming away from the wall in one corner and hadn't had a vacuum ran over it in a while . The plumbing ran all night , we closed the bathroom door to get to sleep . Housekeeping had to be requested and it was only towel change and make the bed , nothing else was done .
for Everyoneby A verified travelerfrom London UK
Room with a viewPosted May 6, 2015
Pros: Layout of the room, decent shower and room well equipped.
Cons: Quite the noisy bathroom shower extraction fan, carpet smell in the room took a few minutes to get used to. Hefelump upstairs....
Location: Just off busy roads so traffic noise a downer however it means good transport links.
My room was on the ground floor facing the car park with the mountains behind it. I liked the layout of the room with the kingsize bed, bedside stands with drawers and lamps, lcd tv, fridge, microwave, coffee making machine, ironing board and iron, dressing table and chair, set of drawers and built in cupboard with hangers. Room smelt like old hospital though and the fan in the bathroom was rather noisy. Water was always nice and hot so had good showers with used toweling and wash stuff replaced every day. Laundry facilities worked and was good value at $2.50 (exact change required) each for a wash (20 mins) and a dry (40 mins).
for Everyoneby A verified travelerfrom Rosenheim
Bester Deal für Vancouver!Posted May 6, 2015
Pros: Lage und Ausstattung!
Location: Vancouver-Nord, über die Brücke und man ist im Stanley Park. Auffahrt zum Trans Canada Hwy. nach 2 Ampeln.
Für Touristen in Vancouver nur zu empfehlen! Personal sehr freundlich und hilfsbereit! Früher checkin war kein Problem. Zimmer sehr sauber und geräumig. Trotz der verkehrsgünstigen Lage ruhig! Vancouver hat echt ein Verkehrsproblem, direkt vorm Hotel ist jedoch die Bushaltestelle die einen bequem und vorallem von früh morgens bis spät in die Nacht nach Downtown und zurück bringt.
for Everyoneby A verified travelerfrom Phoenix
Decent place to stay close to Park RoyalPosted May 5, 2015
Pros: Priced well, close to public transportation and shopping mall at Park Royal
Cons: Please update the rooms
No 5 star hotel by any means, the rooms are outdated but it looked like they were working on some of them. The bed was comfortable, housekeeping was good front desk staff seemed to have attitude problems, continental breakfast nothing to write home about but works if you are on the fly, Denny's right around the corner.
for Everyoneby A verified travelerfrom duncan bc
Good value for the moneyPosted Apr 27, 2015
Nice comfortable basic room and a reasonable price.
for Everyoneby A verified traveler
two weeks at grouse inn in north VancouverPosted Apr 26, 2015
most of the staff is excellent, the hotel building and infrastructure is decaying though. They need to fix the internet system asap. it sucks. good value for your bucks