4/10 Poor
Sherry Lynn
Jun 11, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs some serious, serious upgrades or renovations. The furniture in my room was all scratched up, the bathroom vent sounded like a lawn mower, the wall above the bath/shower was peeling. The floor lamp was completely inoperable and everything was sticky. The towels were stained. The AC panel was missing and the air stale. Could not adjust the vents as they were pointed directly under the curtains causing the air to flow underneath and behind them, therefore no way of blowing out into the room, unless the curtains are opened day and night. TV channels need subscriptions or streaming capabilities and should allow onscreen checkout. Front desk staff not very cheerful and responsive. I could go on, but needless to say that was my first and last stay. This had to be the lowest end of the chain. Greg Juceam, as CEO, should up his game and visited his sites to get a first hand view of how outdated this site is.
Extended Stay America.
13024 Ballantyne Corporate Pl Ste 1000,
Charlotte, North Carolina, 28277
Sherry Lynn
Stayed 4 nights in Jun 2024