“Las camas demasiado duras, no cafetera en habitación, la presión del agua apenas me podía bañar, el baño incómodo, y no estaba limpio debidamente, el desayuno estuvo regular, pero la atención fue muy buena, pero el lugar tiene mucho que mejorar, anteriormente había visitado el lugar y fue mucho mejor.”
“The service is very poor, and the whole building is closed! The air conditioner is very cold! If you are not allowed to transfer, you will be fined 250 dollars. This fine and that fine are simply stealing money. Cheap is cheap, but there are too many other expenses.”
“I am extremely disappointed with the customer service we received upon arriving at the hotel.
Our JetBlue flight to Aguadilla was cancelled at the last minute, forcing us to fly into San Juan, rent a car, and drive approximately 2½ hours to the hotel. We had been traveling since 1:00 a.m. for our 5:00 a.m. flight and arrived at approximately 3:45 p.m.
While in San Juan, the hotel emailed me asking me to complete the check-in process, including scanning my photo ID and credit card, and……