“Dear General Manager,
I am writing to formally complain about the removal of my medication and personal belongings during my stay at Homewood Suites Birmingham Downtown Near UAB.
I checked in on Thursday, October 1, 2026, with an original checkout date of Sunday, October 4. On Saturday evening, I called Hilton’s main number and extended my stay through Monday, October 5. Before leaving the hotel to visit friends, I stopped at the front desk and had my room key updated for the extended……
“You won’t believe this but here it goes. I reserved a room for 2 nights way, way back on 6/2/26 for the vintage motorcycle festival at Barber’s Motorsports. Do you recall hurricane Isaias making landfall on October 10? Well, because of the hurricane, those that lived in its path drove to Birmingham to wait out the hurricane. Well, with the storm approaching I went to check in at 4 and was told that Embassy Suites doesn’t have my reservation on file?? What?? I’m in complete disbelief and I……
“We paid over $600 for 3 nights here and it was a horrible experience. The first room we got had a broken ac unit, there was supposed to be breakfast every morning and there was not. We tried to get fresh towels and our room cleaned each day and they didn’t clean it once and when I went to speak to the front desk multiple times there was no one to be found and when I did finally find someone he was passed out with his head on the desk and wouldn’t wake up. I want money back for this, I made sure……
“The tub was peeling paint. They were out of Tylenol. The Manager opened my door to my room without warning. Saying she was checking up on the staff to make sure my room was cleaned properly. That was very inappropriate, I could have been undressed. I feel as if she could have let me open the door versus her just letting herself in.”