Exterior

Reviews of Doubletree by Hilton Abilene Downtown Convention Center

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 194 reviews" "
Rating 8 - Good. 26 out of 194 reviews" "
Rating 6 - Okay. 10 out of 194 reviews" "
Rating 4 - Poor. 6 out of 194 reviews" "
Rating 2 - Terrible. 6 out of 194 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Smokehouse restaurant inside the hotel was very convenient. Great rooms, great water pressure.
Stayed 2 nights in May 2024
Response from DTHA on May 20, 2024
Wonderful to hear Ahmade. Thank you. Hope to see you again soon.

10/10 Excellent

Trey

Liked: Staff & service, amenities, property conditions & facilities
Great property!
Stayed 3 nights in May 2024
Response from DTHA on May 14, 2024
Thank you Trey for your wonderful rating. Greatly appreciated.

10/10 Excellent

Adelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean, great. courteous stuff.
Stayed 1 night in May 2024
Response from DTHA on May 13, 2024
Wonderful to hear Adelita. Thank you for the excellent rating and review.

8/10 Good

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is walking distance to the convention center as well as a few restaurants! About 8-10 minutes from ACU.
Stayed 1 night in May 2024
Response from DTHA on May 12, 2024
Thank you for your feedback Jason and your wonderful rating. Hope to see you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DTHA on May 13, 2024
Jose we are thrilled you had a wonderful stay. Thank you for your feedback.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
It has a nice bar
Stayed 1 night in Feb 2024
Response from DTHA on May 10, 2024
Thank you Lance. Hope to see you again soon.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2024
Response from DTHA on May 6, 2024
So glad you enjoyed your stay Jeanne. Thank you for your wonderful rating.

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was out of coffee creamer at 7 am on a Saturday morning. Big disappointment. I had to drive to a local coffee place a couple of blocks over.
Stayed 1 night in May 2024
Response from DTHA on May 6, 2024
Our sincere apologies Brittany. We will certainly try to do better going forward.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice! Best hotel in the area!
Stayed 2 nights in Apr 2024

8/10 Good

Kiara

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simple to find friendly staff!!
Stayed 1 night in Apr 2024
Response from DTHA on Apr 28, 2024
Thank you Kiara. So glad you enjoyed your stay.

10/10 Excellent

Latisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. It’s clean & up to date, I stay here whenever I’m in town.
Stayed 1 night in Apr 2024
Response from DTHA on Apr 22, 2024
Thank you Latisha. We appreciate your loyalty and look forward to your next visit.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much immediately around this DoubleTree, the closest restaurants are pricey. If money isn't a concern, the on-site food, drink, & overall service is excellent. Pool & exercise facility is quite good too.
Stayed 2 nights in Apr 2024
Response from DTHA on Apr 21, 2024
Thank you for your valuable feedback Christopher. We appreciate your generous rating.

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! It’s new, very clean, and perfect location!
Stayed 1 night in Apr 2024
Response from DTHA on Apr 12, 2024
Thank you Jenny! Just what we love to hear. Look forward to seeing you again soon.

10/10 Excellent

Darlene, Chantilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfy bed I’ve slept in. Breakfast was delicious! We were offered fresh warm cookies upon check-in, And when we checked-out! Great service and friendly employees. I would definitely stay here again if back in Abilene.
Stayed 1 night in Apr 2024
Response from DTHA on Apr 10, 2024
Music to our ears Darlene! Such a pleasure having you as our guest. We certainly look forward to your next visit.

10/10 Excellent

Zane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In historic downtown, very nice.
Stayed 1 night in Apr 2024
Response from DTHA on Apr 8, 2024
Zane we can't thank you enough for your 5 out 5 rating. Hope to see you again soon.

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Newest looking building in area
Stayed 1 night in Apr 2024
Response from DTHA on Apr 9, 2024
Thank you for your very generous rating Ernie. A pleasure having you as our guest.

2/10 Terrible

Elizabeth, Abilene

Traveled with partner
Disliked: Staff & service
Check in was at 3 we weren’t able to get a room until 430 due to housekeeping issues. Rooms are super small and the restaurant has outrageous prices.
Stayed 1 night in Apr 2024
Response from DTHA on Apr 7, 2024
Elizabeth we are truly sorry to hear you were disappointed with your recent visit. We will certainly share your feedback with our team and do our best to improve going forward.

10/10 Excellent

scottie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for the price.
Stayed 1 night in Mar 2024
Response from DTHA on Apr 6, 2024
So glad you enjoyed your stay Scottie. We appreciate you taking the time to provide us feedback.

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay .
Stayed 1 night in Apr 2024
Response from DTHA on Apr 2, 2024
Perla thank you for your wonderful rating and kind review. Hope to see you again soon.

10/10 Excellent

Sonia, Odessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big City hotel in a small town. Restaurant was delicious and the staff was great. Comfortable beds and very clean.
Stayed 2 nights in Mar 2024
Response from DTHA on Apr 1, 2024
Sonia thank you! We appreciate your feedback and we are so glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel with a restaurant and separate bar on site. The staff was very friendly and the room was modern and clean. We enjoyed our stay and would definitely book again.
Stayed 1 night in Mar 2024
Response from DTHA on Apr 1, 2024
Just we love to hear Jennifer. Thank you. Look forward to your next visit.

10/10 Excellent

Jamie C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Cool downtown atmossphete
Stayed 1 night in Mar 2024
Response from DTHA on Apr 1, 2024
Music to our ears Jamie. Glad you enjoyed your stay.

10/10 Excellent

Alonso

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from DTHA on Mar 30, 2024
Thank you for your feedback Alonso. We are so glad you had a nice stay with us.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice rooms. Parking is in the rear and have to walk through convention center to reach hotel elevators. Although I prepaid the room reservation, the staff required an additional $75 to get the key to the room.
Stayed 1 night in Mar 2024
Response from DTHA on Mar 25, 2024
Our sincere apologies James. We will be sure to forward your frustration to our mgt team for review. We thank you for your feedback.

10/10 Excellent

Ruth, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DTHA on Mar 25, 2024
Thank you for your 5 out of 5 rating Ruth. So glad you enjoyed your stay.

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great room and location
Stayed 1 night in Mar 2024
Response from DTHA on Mar 21, 2024
Thank you Justin! Wonderful to hear you enjoyed your stay.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility in up and coming city
Stayed 1 night in Mar 2024
Response from DTHA on Apr 12, 2024
Do glad you enjoyed your stay Elizabeth. Thank you for your wonderful review.

10/10 Excellent

Celeste

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great front desk staff
Stayed 4 nights in Mar 2024
Response from DTHA on Mar 15, 2024
Just what we love to hear Celeste. Thank you for the kind kudos!

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big, with good views of the city. Everything is new and clean. The staff were very nice. My kid got a cookie from them. The downstairs bar is worth going. We are very happy with this place.
Stayed 1 night in Mar 2024
Response from DTHA on Mar 15, 2024
So good to hear Joy! So nice having you and your family as our guests. Thank you for your generous rating and kind words. Hope to see you again soon.

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful!!
Stayed 1 night in Mar 2024
Response from DTHA on Mar 15, 2024
Just what we love to hear Kristie! Thank YOU for your beautiful rating.

4/10 Poor

Elaina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Does not accommodate meal deliveries
Stayed 2 nights in Mar 2024
Response from Michelle Vargas on Mar 7, 2024
Thank you for reaching out to us regarding your concerns about meal deliveries at Double Tree by Hilton Abilene Downtown Convention Center. We understand that this may be disappointing for you, and we sincerely apologize for any inconvenience this may have caused.While we strive to provide the best possible experience for all our guests, there are certain policies and limitations we must adhere to for the safety and security of everyone staying with us. Unfortunately, this includes not being able to accommodate external meal deliveries directly to guest rooms.However, we do offer a variety of dining options within the hotel premises and can provide recommendations for nearby restaurants and delivery services that you may find convenient during your stay. Our team is always available to assist you in finding suitable alternatives to meet your dining needs.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding of our policies. If there's anything else we can assist you with during your stay in the future, please don't hesitate to let us know.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DTHA on Mar 15, 2024
A pleasure having you as our guest Natalie. Glad you enjoyed your stay.

8/10 Good

Debbie

Traveled with partner
Liked: Amenities
New hotel was friendly and clean. Could use better or more parking in front of hotel.
Stayed 1 night in Feb 2024
Response from DTHA on Mar 15, 2024
We appreciate your feedback Debbie. Thank you.

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DTHA on Mar 15, 2024
So glad you enjoyed your stay Randy. Hope to see you again soon.

8/10 Good

Lauren, Abilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for staying with us and sharing your feedback. We are glad to see you enjoyed your stay and we hope to see you back again soon!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Abilene
Amazing customer service. Clean. Perfect location. Definitely plan to stay again.
Stayed 2 nights in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for staying with us and sharing your experience. We are delighted to hear that you enjoyed your stay and we hope to see you back again soon!

8/10 Good

Guadalupe

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Efficient & courteous. Didn’t have welcoming cookies & didn’t leave coffee in room
Stayed 2 nights in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for staying with us and providing your honest feedback. We are so glad to hear that the staff service was efficient but we would like to sincerely apologize that we were not able to offer you our fresh DoubleTree cookies at the time of check-in. We do hope you will choose to stay with us again and give us another chance to better serve you.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for staying with us and providing your feedback. We are glad to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies!!
Stayed 1 night in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for choosing to stay with us and sharing your feedback. We are delighted to hear that you enjoyed your stay and our fresh DoubleTree cookies! We hope to see you back again soon!

10/10 Excellent

Qiana

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for choosing to stay with us and sharing your feedback. We are glad to see that you enjoyed your stay and we hope to see you back again soon!

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from DTHA on Mar 20, 2024
James thank you so much for your 5 out of 5 rating. We are thrilled you enjoyed your stay.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager was so gracious and remembered our names when we checked out. The rooms and shared spaces were clean and comfortable
Stayed 1 night in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for staying with us and sharing your experience. We are so happy to hear that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for choosing to stay with us and providing your feedback. We are delighted that you enjoyed your stay and we hope to see you back again soon!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DTHA on Mar 15, 2024
A pleasure having you Natalie. Thank you for your feedback.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating for every need we had. The beds were extremely comfortable. Superbly clean and inviting atmosphere. Definitely an exceptionally nice place to stay.
Stayed 1 night in Jan 2024
Response from DTHA on Mar 15, 2024
Music to our ears Shelia! Thank you. Hope to see you again soon.

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from DTHA on Mar 15, 2024
Chris we appreciate your feedback and apologize for anything that fell short of your expectations.

10/10 Excellent

Kindall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DTHA on Mar 15, 2024
Thank you for your perfect rating KIndall. Greatly appreciated.

10/10 Excellent

margarita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DTHA on Mar 15, 2024
So glad you enjoyed your stay Margarita. Thank you for your wonderful rating.

8/10 Good

Gordon, Oklahoma City

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from DTHA on Mar 15, 2024
Thank you for your generous rating Gordon. Hope to see you again soon.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from DTHA on Mar 15, 2024
A pleasure having you as our guest Melissa. Thank you for your feedback.