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Not much immediately around this DoubleTree, the closest restaurants are pricey. If money isn't a concern, the on-site food, drink, & overall service is excellent. Pool & exercise facility is quite good too.
Christopher
Stayed 2 nights in Apr 2024
Response from DTHA on Apr 21, 2024
Thank you for your valuable feedback Christopher. We appreciate your generous rating.
Most comfy bed I’ve slept in. Breakfast was delicious! We were offered fresh warm cookies upon check-in, And when we checked-out! Great service and friendly employees. I would definitely stay here again if back in Abilene.
Darlene
Stayed 1 night in Apr 2024
Response from DTHA on Apr 10, 2024
Music to our ears Darlene! Such a pleasure having you as our guest. We certainly look forward to your next visit.
Thank you for your very generous rating Ernie. A pleasure having you as our guest.
2/10 Terrible
Elizabeth, Abilene
Traveled with partner
Apr 7, 2024
Disliked: Staff & service
Check in was at 3 we weren’t able to get a room until 430 due to housekeeping issues. Rooms are super small and the restaurant has outrageous prices.
Elizabeth
Stayed 1 night in Apr 2024
Response from DTHA on Apr 7, 2024
Elizabeth we are truly sorry to hear you were disappointed with your recent visit. We will certainly share your feedback with our team and do our best to improve going forward.
This is a nice hotel with a restaurant and separate bar on site. The staff was very friendly and the room was modern and clean. We enjoyed our stay and would definitely book again.
Jennifer
Stayed 1 night in Mar 2024
Response from DTHA on Apr 1, 2024
Just we love to hear Jennifer. Thank you. Look forward to your next visit.
Nice rooms. Parking is in the rear and have to walk through convention center to reach hotel elevators. Although I prepaid the room reservation, the staff required an additional $75 to get the key to the room.
James
Stayed 1 night in Mar 2024
Response from DTHA on Mar 25, 2024
Our sincere apologies James. We will be sure to forward your frustration to our mgt team for review. We thank you for your feedback.
The room is big, with good views of the city. Everything is new and clean. The staff were very nice. My kid got a cookie from them. The downstairs bar is worth going. We are very happy with this place.
Joy
Stayed 1 night in Mar 2024
Response from DTHA on Mar 15, 2024
So good to hear Joy! So nice having you and your family as our guests. Thank you for your generous rating and kind words. Hope to see you again soon.
Thank you for reaching out to us regarding your concerns about meal deliveries at Double Tree by Hilton Abilene Downtown Convention Center. We understand that this may be disappointing for you, and we sincerely apologize for any inconvenience this may have caused.While we strive to provide the best possible experience for all our guests, there are certain policies and limitations we must adhere to for the safety and security of everyone staying with us. Unfortunately, this includes not being able to accommodate external meal deliveries directly to guest rooms.However, we do offer a variety of dining options within the hotel premises and can provide recommendations for nearby restaurants and delivery services that you may find convenient during your stay. Our team is always available to assist you in finding suitable alternatives to meet your dining needs.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding of our policies. If there's anything else we can assist you with during your stay in the future, please don't hesitate to let us know.
Efficient & courteous. Didn’t have welcoming cookies & didn’t leave coffee in room
Guadalupe
Stayed 2 nights in Feb 2024
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for staying with us and providing your honest feedback. We are so glad to hear that the staff service was efficient but we would like to sincerely apologize that we were not able to offer you our fresh DoubleTree cookies at the time of check-in. We do hope you will choose to stay with us again and give us another chance to better serve you.
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for choosing to stay with us and sharing your feedback. We are delighted to hear that you enjoyed your stay and our fresh DoubleTree cookies! We hope to see you back again soon!
10/10 Excellent
Qiana
Traveled with group, Business traveler, Traveled with family
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for choosing to stay with us and sharing your feedback. We are glad to see that you enjoyed your stay and we hope to see you back again soon!
10/10 Excellent
James
Feb 7, 2024
James
Stayed 1 night in Feb 2024
Response from DTHA on Mar 20, 2024
James thank you so much for your 5 out of 5 rating. We are thrilled you enjoyed your stay.
Response from DoubleTree Abilene Downtown Convention Center on Feb 20, 2024
Thank you for choosing to stay with us and providing your feedback. We are delighted that you enjoyed your stay and we hope to see you back again soon!
The staff was so accommodating for every need we had. The beds were extremely comfortable. Superbly clean and inviting atmosphere. Definitely an exceptionally nice place to stay.
Sheila
Stayed 1 night in Jan 2024
Response from DTHA on Mar 15, 2024
Music to our ears Shelia! Thank you. Hope to see you again soon.
6/10 Okay
Chris
Jan 28, 2024
Chris
Stayed 1 night in Dec 2023
Response from DTHA on Mar 15, 2024
Chris we appreciate your feedback and apologize for anything that fell short of your expectations.