Breakfast meal

Reviews of Towneplace By Marriott Suites Abilene Southwest

3 out of 5
Towneplace By Marriott Suites Abilene Southwest
3838 John Knox Drive, Abilene, TX

Reviews

9.8

Exceptional

Rating 10 - Excellent. 86 out of 99 reviews" "
Rating 8 - Good. 9 out of 99 reviews" "
Rating 6 - Okay. 3 out of 99 reviews" "
Rating 4 - Poor. 0 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

donna

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new facility. We enjoyed the selection and quality of the breakfast buffet! Awesome shower, comfortable bed and kitchen convenience. Only suggestion: Add a small table and chairs for eating in the L/R area.
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Dear Carol, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Abilene Southwest. We strive to provide a comfortable and enjoyable atmosphere, and we are delighted to know that our immaculate accommodations met your expectations. it is also wonderful to know that you found our delicious breakfast offerings to your liking. We appreciate your suggestion and look forward to welcoming you back for another outstanding visit.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Kevin, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property.
Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Dear Kevin, We appreciate you choosing TownePlace Suites Abilene Southwest and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Yours in Hospitality,Denise Worley,General Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. The bathroom was very very clean!
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Donna, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you again for taking time out of your day to recognize our efforts. We hope you choose TownePlace Suites Abilene Southwest any time your travels bring you back this way.Yours in Hospitality,Denise Worley,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we wanted in a hotel to include a small kitchenette. Very nice staff, large screen television and nice temp controlled room.
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear David, Thank you for choosing the TownePlace Suites Abilene Southwest for your visit and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We are also glad our team exceeded your expectations and will certainly share your compliments with our entire staff! We hope you will make us your home the next time you are in this area.Yours in HospitalityDenise WorleyGeneral Manager

8/10 Good

Rodney, Spring

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Rodney, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at TownePlace Suites Abilene Southwest. We look forward to welcoming you back soon.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and beautiful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Katharina, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at TownePlace Suites Abilene Southwest. We hope to have the pleasure of doing so again on your next visit to the area.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Staff was very friendly at check in.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Shelly, Thank you for sharing your kind review. It is fantastic to hear you enjoyed everything about your stay at TownePlace Suites Abilene Southwest. We are delighted you liked your comfortable room and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! It is a pleasure to accommodate you, and we look forward to hosting you again soon.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the nicest hotel experiences i've had ever. the staff was incredibly accommodating and the room was wonderful
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Patrick, Thank you for the positive review and for taking the time to recognize TownePlace Suites Abilene Southwest. We are delighted to know how much you enjoyed our beautiful property, comfortable accommodations, and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to the area.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay and mostly clean. The staff is very friendly and the price fit nicely into a last minute decision budget.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Gina, Thank you for being our guest and for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably our refreshing accommodations and our attentive staff. Thank you again for choosing TownePlace Suites Abilene Southwest. We hope to have the opportunity to welcome you back soon.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Kyle, Lubbock

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is new. Very nice inside and out. Movie theater next door. Walking distance to Target and other stores and restaurants
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Kyle, Thank you for choosing TownePlace Suites Abilene Southwest and sharing your experience. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Karen

Stayed 4 nights in Mar 2024
Response from General Manager on Apr 25, 2024
Dear Karen, We are pleased to receive your generous rating for TownePlace Suites Abilene Southwest. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Yours in Hospitality,Denise Worley,General Manager

6/10 Okay

jose

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been here several times since their opening in January 2024. All the benefits of a brand new facility, very clean and in a good location. Breakfast lags a little bit specially if you appreciate fruits: most of the times are not good because they seem they have been in the basket for too many days... Finally, award to most unwelcoming employee goes to .... the lady (gray hair) attending the breakfast. Good luck if she doesn't bark at you. Anyone can have a bad day, but she seems having a bad year. Surprised the management hasn't replaced her so far.
Stayed 3 nights in Mar 2024
Response from General Manager on May 7, 2024
Dear Jose, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We also acknowledge your suggestions for enhancing our breakfast selections. We are committed to considering your feedback as we continuously strive to improve our offerings. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Yours in Hospitality,Denise Worley,General Manager

8/10 Good

Dennis

Liked: Cleanliness, staff & service
Wi-Fi didn’t work. Tv volume varies. Still good stay and would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Dennis, Thank you for staying at TownePlace Suites Abilene Southwest and for your excellent rating. We are pleased you enjoyed your overall stay. However, we apologize for the concern you outlined with the TV and the issues you had with the WiFi. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Yours in HospitalityDenise WorleyGeneral Manager

6/10 Okay

Donna

Traveled with family
Liked: Property conditions & facilities
This is a very nice new property that has some kinks to work out. After a very long day of state powerlifting my son and I get to our room to relax and watch TV. TV had no connection and they couldnt fix it. We couldnt log in to Netflix, Prime, Nothing. We were not offered another room, just that someone will be out the next day to fix. One elevator side didnt work. Staff was very friendly and trying their very best. The morning breakfast was good and the lady setting up was very nice and helped the kids with waffles :) Overall it is a very nice convient hotel with a few kinks.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Donna, Thank you for choosing us and for your constructive feedback. We are pleased to know that your overall stay was satisfying and that you loved the service provided by our dedicated associates. We are also glad that you enjoyed our delicious breakfast at our restaurant as well as our convenient location. However, We are sorry for the delayed elevator service during your recent visit, and we will share your concerns with our maintenance team. We also genuinely regret that you had some issues with the television in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Lauren, Thank you for choosing TownePlace Suites Abilene Southwest and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Elair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new facility! Super friendly staff. Good breakfast! Would highly recommend to anyone!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Elair, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Abilene Southwest. We are delighted to hear that you enjoyed our attentive service and delicious breakfast offerings. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you are in the area.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Tashae

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
Dear Tashae, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Abilene Southwest. Our team takes immense pride in delivering exceptional service, and we are delighted to hear that you found it to your liking. We look forward to welcoming you back soon.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Annjeanette

Traveled with family
Property was nice and neat and well kept inside and out of the hotel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Annjeanette, Thank you for making TownePlace Suites Abilene Southwest a part of your travel plans. It is wonderful to read that we exceeded your expectations and that you thoroughly enjoyed our well-maintained hotel. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Matthew, We are thrilled you had an excellent stay at TownePlace Suites by Marriott Abilene Southwest, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Patrick Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice home away from home
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Mr. Raven, It was a pleasure to read your fantastic review of the TownePlace Suites by Marriott Abilene Southwest. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit the area.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Stephanie, Rockwall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Stephanie, Thank you for being our guest and for your positive rating. We are flattered by your generous review of TownePlace Suites by Marriott Abilene Southwest. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room in a new hotel. Spacious and comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Robert, We are delighted you had a pleasant stay at TownePlace Suites Abilene Southwest during your time in the city. We appreciate you mentioning how much you enjoyed our brand-new hotel and immense accommodations. It was our pleasure hosting you, and we hope you will revisit the next time you are in the area.Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

Marlow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and new - great w a kitchenette!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Marlow, We are delighted that TownePlace Suites Abilene Southwest exceeded your expectations. It is a pleasure to know how much you enjoyed our modern and fresh accommodations with a kitchenette. Thank you for choosing us for your visit to our city, and we hope to have another occasion to host you in the future. Yours in HospitalityDenise WorleyGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since this is a new property, both elevators should be working.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear John, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites Abilene Southwest. We are delighted to know that your expereince was exceptional. We look forward to welcoming you back the next time you are in the area.Yours in HospitalityDenise Worley,General Manager

10/10 Excellent

Reilly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Pedrito, Jersey City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is relatively new with modern design and furnishing. The studio with 2 queen beds has a tiny kitchen. The bathroom is modern and clean
Stayed 1 night in Feb 2024

10/10 Excellent

LaShun

Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, apartment style rooms that are great for families.
Stayed 1 night in Feb 2024

10/10 Excellent

Lena M

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel and it is very nice! Our room had a kitchenette with stovetop, dishwasher, midsize refrigerator. Breakfast is provided but we are gluten free so it was nice to make our own breakfast. My only complaint is either the floors are thin or the person above us was crazy loud!
Stayed 1 night in Feb 2024

10/10 Excellent

Maria de los A

Traveled with family
Liked: Amenities
Super clean, spacious room, comfortable bed, nice bathroom with toiletries, spacious closet.
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect spot for us to just spend a night away, even though we live in Abilene! It was brand new, and beautiful. Loved the layout! (The only downfall was that we couldn't get hot water in the shower. It was fine coming out of both sinks, but none out of the shower) Other than that, no issues!
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
I would return if passing through again!
It’s a new hotel so it’s super clean and very modern. The front desk staff are super welcoming and friendly, the breakfast was decent. We booked a suite with 2 queen beds and we really appreciated the space. Although we found pieces of eyelashes on the bathroom floor, it was still cleaned out thoroughly. Missed a little spot but that was okay lol Passing through to get to Cali and we enjoyed our short stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice like a tiny apartment
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Lackluster stat compared to the rest
Normally I have a pretty good experience, but this time not so much. It started off by the receptionist being a little when I asked to not be on the first floor. I have asked in the past and it has gotten changed. I believe it’s because this time I got a suite instead of a studio, but instead I got the short answer of, “I have to do what the computer tells me.” For me the suite was lackluster. Don’t really get how the shower in the studio room is bigger and nicer than in the suite, Netflix didn’t work on the bedroom Tv so we had to go watch it in the other room when we wanted to lay down and watch a movie after our 6 hour trip, and some of the trim is falling off the corner. Fairly disappointed with this visit when the rest have been so good. Hope this isn’t the new normal.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Coleman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new renovation looks great. Room has everything I need and love the open shower!
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Frederick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Angela, Henderson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of every hotel we have stayed in I would give this a 10 out of 10. The rooms were beautiful well laid out large and the best with a excellent price highly recommend and will stay here again.
Stayed 1 night in Jan 2024

2/10 Terrible

Ki

Traveled with family and small children, Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Some of the people here are great, others are simply terrible. Hotel didn't have standard room ready 30 min before check-in, and would not allow us to use the pool despite having 2 kids and being long time members of the Marriott brand. It's a new hotel so everyone is on edge, but they should err on the side of BETTER service and not on following rules. Also they encouraged us to use the pool on our first stay, then later told us we had to leave because the water was green and there might be dangerous chemicals. 😂 Management here needs work. Finally the king rooms are Tokyo-airport level small. If you're an American traveler you might not enjoy the space-capsule like feel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new hotel. Very nicely done.
Stayed 1 night in Jan 2024

10/10 Excellent

LaShun

Traveled with family
Liked: Property conditions & facilities
Great staff
Stayed 1 night in Jan 2024

10/10 Excellent

Crissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024