4/10 Poor
Yaneth
Traveled with family
Jun 15, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I booked this stay because it was all inclusive and for the price, I would have hoped that the resort would be really nice. It was outdated, needs renovations. If they know how many people stay in a room why can’t they provide enough towels to begin with? I asked one of the housekeepers that was cleaning a room next door for towels from her cart, she said I needed to call from my room to ask front desk for towels. Well guess what, the phone in the room wasn’t working. Someone had to come fix it. That first night, it rained hard. We woke up in the morning, my son got up to use the bathroom and he slipped and fell because the floor was wet. The ceiling had been dripping from the rain. We let them know. Somehow, they fixed it because it didn’t drip the following night. Our first day, there was a guy trying to talk us into going to an informational meeting for us to become members, but I was really not interested. The staff was great but I hope that they will renovate their rooms and buildings because for the price they charge, it’s really outdated.
Yaneth
Stayed 2 nights in Jun 2024