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Reviews of Airside Hotel

2 out of 5
Airside Hotel
44 Patrice Lamumba Road, Accra

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 83 reviews" "
Rating 8 - Good. 29 out of 83 reviews" "
Rating 6 - Okay. 12 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cynthia Kyeremeh on Apr 2, 2024
Dear Russell,Thank you for your review we appreciate it.

10/10 Excellent

Sampson, St Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were professional with room nearly cleaned
Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Mar 1, 2024
Dear Sampson,Thank you for a great review we appreciate it and look forward to seeing you again.

6/10 Okay

Babajide

Disliked: Property conditions & facilities
Looks old, needs to remodeled
Stayed 1 night in Dec 2023
Response from Cynthia Kyeremeh on Feb 5, 2024
Dear Babajide,Thank you for your review we appreciate it.We want to give our guests the best experience during their stay with us that is why we are embarking on the new project you saw on our premises which is like 75% complete.We hope to see you soon so you can enjoy our new facility.Kind RegardsCynthia Kyeremeh

10/10 Excellent

Flora

Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Jan 31, 2024
Dear Flora,Thank you so much for taking the time to leave an excellent rating. We appreciate it and look forward to seeing you again.

8/10 Good

Kendall

Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Feb 15, 2024
Dear Kendall,It is greatly appreciated that you took the time to review our services. We hope to see you again soon.

8/10 Good

Justina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Airside Hotel
My stay at Airside Hotel was good
Stayed 2 nights in Jan 2024
Response from Cynthia Kyeremeh on Jan 22, 2024
Dear Justina,Thank you for a great review we appreciate it.

8/10 Good

Justina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
My stay at Airside Hotel was good. The staff were very helpful and friendly. Clean and nice place to stay.
Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Jan 22, 2024
Dear Justina,We are glad you enjoyed your stay with us. Hope you will grant us the opportunity of serving you again.

4/10 Poor

Thomas

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The air-conditioner wasn’t working and it took 3 days to get a technician. Condition of rooms were poor and showing age. Showers splashed water onto floor and 1 room didn’t even have a shower curtain. Daily breakfast suppose to be open 6:30-10:00. When we arrived around 9:00 we were told it was closed. Also room service not billed to room- had to pay cash as you ordered. 1 room’s doorknob was falling off.
Stayed 9 nights in Jan 2024
Response from Cynthia Kyeremeh on Jan 22, 2024
Dear Thomas,Thank you for your review, the entire team at the Airside Hotel would like to apologize for any inconvenience we might have caused you during your stay with us. The air-conditioner was a major problem that needed critical attention that was why we offered to change the room for and you ,which you rejected .As for the splashing of water, shower curtain has been hanged in the bathroom to prevent water from splashing.Investigations will be conducted into the breakfast issue and the needed action will be taken.

6/10 Okay

Warren

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Jan 22, 2024
Thank you for your review we appreciate it.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Jan 22, 2024
Dear Todd,Thank you for your review we appreciate it.

10/10 Excellent

Drew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airside hotel visit....three days....
The hotel was located close to the airport which was very convenient. The staff was courteous and helpful and the restaurant was open conveniently and available twenty four hours for room service too. The food was great. Stairs to the upper levels no elevator but the room was clean as were the bedding and the towels. I would absolutely stay here again should that opportunity arise.
Stayed 2 nights in Dec 2023
Response from Cynthia Kyeremeh on Jan 9, 2024
Dear Drew,Thank you for choosing to stay at the Airside Hotel and we appreciate you for taking time to review us. We are glad you enjoyed your stay and thank you for the review.

6/10 Okay

Pressley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok except for the bathroom didn't have light except for the shower area, love the free ride to the airport
Stayed 1 night in Jan 2024
Response from Cynthia Kyeremeh on Jan 9, 2024
Dear Pressley,Thank you for your review we are grateful. We do apologize for the inconvenience. The light has been fixed now. we would appreciate it if in the future such incidents occur, you notify the front office immediately so the situation can be rectified. we look forward to seeing you again.Best RegardsCynthia Kyeremeh

10/10 Excellent

P Kae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They refused to pick me up at the airport citing forgetfulness… thats unfortunate.. Aside that all services were great..
Stayed 1 night in Dec 2023
Response from Cynthia Kyeremeh on Jan 5, 2024
Dear P. Kae,Thank you for taking time to review us we appreciate it. As reviews like this helps us to correct our shortfalls.We sincerely apologize for not picking you up from the airport. Measures have been put in place to avoid such instances occurring again. We hope to see you again at the Airside Hotel.Warm RegardsCynthia Kyeremeh

8/10 Good

Kofi, E. Amherst

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Cynthia Kyeremeh on Dec 27, 2023
Dear Kofi,Thank you for your review we appreciate it.We are glad you had a good time during your stay with us and we are looking forward to seeing you again.

6/10 Okay

R.A.

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cynthia Kyeremeh on Dec 27, 2023
Dear R.A,Thank you for taking time to review us we appreciate it.We are happy you had a stay and we look forward to seeing you again.

8/10 Good

MARIA JOSEFINA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cynthia Kyeremeh on Dec 27, 2023
Dear Maria,Thank you for choosing to stay at the Airside Hotel and thank you for your review.We appreciate it very much and look forward to serving you again.Warm RegardsCynthia

10/10 Excellent

Albert, Freetown

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. The place is closer to Accra Mall snd other amenities. The staff are very kind and checkin was smooth. My room was upgraded to a VIP status. I would definitely like to stay again.
Stayed 1 night in Dec 2023
Response from Cynthia on Dec 15, 2023
Dear Albert,Thank you for choosing to stay at the Airside Hotel and also for reviewing us.We are glad you had a great stay and we look for to seeing you again.Warm RegardsCynthia Kyeremeh

2/10 Terrible

Sunny

Business traveler
Disliked: Cleanliness, property conditions & facilities
Pictures advertised are completely false. This hotel is to put it nicely very run down.
Stayed 2 nights in Nov 2023
Response from Cynthia Kyeremeh on Nov 9, 2023
Dear Sunny,Thank you for your review. We sincerely apologize for not meeting up to your expectations but we will appreciate it if you can state exactly what you didn't like about the hotel , when you stayed with us, which pictures are completely false and why you think the hotel is being run down.This way we can correct our shortcomings and meet up to your standards.We look forward to giving you a delightful experience on your next stay with us

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supportive staff and very friendly as we.
Stayed 1 night in Nov 2023
Response from Cynthia Kyeremeh on Nov 8, 2023
Dear Hannah, Thank you for taking time to review us and we are glad we were of help to you.We look forward to seeing you again.

10/10 Excellent

Hilda Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cynthia Kyeremeh on Oct 26, 2023
Dear Esther,Thank you for taking time to review us we appreciate it.We are glad you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Mariama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cynthia on Sep 11, 2023
Thank you for choosing Airside Hotel and we hope to see you again.

10/10 Excellent

Ekow

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely experience with a friendly staff
Stayed 1 night in Aug 2023
Response from Cynthia on Sep 11, 2023
Thank you for choosing Airside Hotel. We are glad you enjoyed your stay.We look forward to see you again.RegardsCynthia Kyeremeh

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good property with friendly staff. Very helpful and accommodating. Airport shuttle was great and hotel is convenient to the airport. Hotel staff connected me with a we hired driver for a tour of the city and that was totally worth it.
Stayed 2 nights in Jul 2023
Response from Cynthia on Jul 18, 2023
Dear Robert,Thank you for your review we are glad you enjoyed your stay with us.Looking forward to serving you again.RegardsCynthia Kyeremeh

8/10 Good

Ekow

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Cynthia on Jun 29, 2023
Dear Ekow,Thank you for your great review we appreciate it.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Jun 2023
Response from Cynthia on Jun 12, 2023
Dear Daniel,Thank you for your review we appreciate it and look forward to seeing you again.Warm RegardsCynthia Kyeremeh

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Stayed 3 nights in Jun 2023
Response from Cynthia on Jun 12, 2023
Dear Emil,Thank you once again for a great review we are always happy to have you.Kind RegardsCynthia Kyeremeh

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Cynthia on Jun 2, 2023
Thank you for your review we are glad you enjoyed your stay.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In transit for a domestic flight the next day, the cleanses to the airport, the free shuttle and food service at the hotel made the stay a hood one. The Hotel is showing it’s age a little bit but the staff are great and the food was good. Limited selection on the TV and a bad evening where water pressure was almost non existent but upon arrival it has been fine.
Stayed 1 night in Apr 2023
Response from Cynthia on May 22, 2023
Dear Paul,Thank you for your review, we do appreciate it.We are glad you enjoyed our food and the excellent customer service from our staff.We do apologize for the bad experience you had during your stay where the water pressure was low. Our maintenance team worked around the clock to rectify the situation and the water pressure is back to normal.We are sorry for any inconvenience this might have caused you during your stay.We look forward to seeing you again.Kind RegardsCynthia Kyeremeh

10/10 Excellent

Emil

Stayed 2 nights in Feb 2023
Response from Cynthia on Feb 13, 2023
Dear Emil,Thank you for your review we appreciate it.We hope to see you soonKind RegardsCynthia

10/10 Excellent

Murphy

Stayed 1 night in Jan 2023
Response from Cynthia on Mar 7, 2023
Dear Murphy,Thank you for your review we appreciate it.Kind RegardsCynthia Kyeremeh

10/10 Excellent

Will, Medway

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023
Response from Cynthia on Feb 1, 2023
Dear Will,Thank you for your review we appreciate it. Kind RegardsCynthia

10/10 Excellent

Margaret

Stayed 3 nights in Jan 2023
Response from Cynthia on Jan 13, 2023
Thank you for your review we are glad you enjoyed your stay.

8/10 Good

Shaneka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to airport and Accra Mall. Staff was courteous and accommodating
Response from Cynthia on Jan 5, 2023
Dear Shaneka,Thank you for choosing to stay at the Airside Hotel , we look forward to serving you again.

8/10 Good

JUDE

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Response from Cynthia on Jan 3, 2023
Dear Jude,Thank you for your review we are glad you enjoyed your stay.Kind RegardsCynthia

10/10 Excellent

Nishith

Stayed 1 night in Sep 2022
Response from Cynthia on Sep 18, 2022
Dear Nishith,Thank for choosing to stay at the Airside Hotel.We are glad you had a great stay with us, we look forward to serving you again.Warm RegardsCynthia Fuachie Sobreh

10/10 Excellent

Patrick, CALGARY, NW

Stayed 3 nights in Aug 2022

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting & Dirty Hotel, not recommended, 1 Star
The fridge wasn’t working & spoiled my food that I bought the night before. Most of my diary products went bad, the power outlet wasn’t working, the water pressure wasn’t good to take shower, the power went off, the hot water tank was leaking, there was no backup generator when there was a black out, customer was poor & anytime I requested a service, they never show up or care that much. The place was too old & disgusting. There was wifi in the room for such hotel & the place was dirty. The bedsheets were dirty & I had to use mine. Also, the online price that I saw was $63 per night, but I was overcharged for $248, which am not happy about that & need a refund for the overcharged amount
Stayed 2 nights in Apr 2022

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment
Stayed 1 night in Apr 2022
Response from Cynthia on May 23, 2022
Thank you for your review. Kind Regards Cynthia

6/10 Okay

Francine

Traveled with group
Liked: Cleanliness, room comfort
A staff party till 11 pm disturbed my sleep. B/fast limited
Stayed 1 night in Jan 2022
Response from Cynthia Fuachie Sobreh on Jan 26, 2022
Dear Francine, Thank you for choosing to stay at the Airside Hotel, We are deeply sorry for any inconvenience we might have caused you due to the Staff end-of-year party. Looking forward to welcoming you again Kind Regards Cynthia

6/10 Okay

Kofi Agyemang

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2021
Response from Cynthia Fuachie Sobreh on Jan 26, 2022
Dear Kofi, Thank you for staying at the Airside Hotel, we are glad you enjoyed your stay with us. We look forward to seeing you again. Kind Regards Cynthia Fuachie Sobreh

10/10 Excellent

Precious

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Cynthia on Dec 30, 2021
Dear Sir/Madam, Thank you for choosing to stay at the Airside Hotel. We are happy you had a great stay looking forward to seeing you again. Regards Cynthia

8/10 Good

Frederick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly. Hotel is in good condition. Microwave in rooms would be a good idea. Overall i would recommend it for someone looking for a basic, acceptable and affordable place. This is literally about 5 minutes from the airport
Stayed 3 nights in Dec 2021
Response from Cynthia on Dec 30, 2021
Dear Sir/ Madam, Thank you for your review, We are glad you enjoyed your stay with us. We are looking forward to serving you again. Regards Cynthia

6/10 Okay

Leslie

Liked: Cleanliness
WiFi is horrible at this place. The TV doesn’t work either. But the room was clean. Other than that, nothing special.
Stayed 1 night in Dec 2021
Response from Cynthia Fuachie Sobreh on Dec 21, 2021
Dear Lesile, Thank you for your review, reviews like this help us grow. The Wifi in the hotel is at high velocity now because we have purchased a newer, high-end router. and the TV in this particular room has been changed to avoid such occurrences. We are looking forward to seeing you again. Kind Regards Cynthia

8/10 Good

Courage

Business traveler
Liked: Cleanliness, staff & service
No comment
Stayed 1 night in Nov 2021
Response from Cynthia Fuachie Sobreh on Nov 8, 2021
Thank you Courage for always choosing Airside Hotel we are happy to serve you always. Kind Regards Cynthia

8/10 Good

Carol, Sandwich

Business traveler
Liked: Cleanliness, staff & service, amenities
The location is close to the airport. The place is simple but clean and has all of the basics covered.
Stayed 1 night in Oct 2021
Response from Cynthia Fuachie Sobreh on Nov 2, 2021
Dear Carol, Thank you for taking the time to review us. Reviews like this help us to grow we look forward to seeing you again. Warm Regards Cynthia

10/10 Excellent

Adaora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very near the airport and near the malls. The staff is super friendly and helpful. Breakfast is fresh everyday, with different options daily. Hotel is clean and well taken care of. It is an older property, but they make the best of it. Fast wi-fi available. The free airport shuttle was great too. Unfortunately, I did not get to check out the poop because my stay was short.
Stayed 2 nights in Sep 2021
Response from Cynthia on Sep 22, 2021
Dear Adaora, Thank you for your great review we look forward to welcoming you back to our Hotel again. Regards Cynthia

10/10 Excellent

Courage

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2021
Response from Cynthia on Sep 22, 2021
Dear Courage, Thank you for always choosing Airside Hotel we appreciate your presence at all times. Regards Cynthia

2/10 Terrible

David Osei

Disliked: Cleanliness, amenities, property conditions & facilities
Very poor amenities. The price doesn’t worth it. I’m never gonna be there, ever.
Stayed 1 night in Sep 2021
Response from Cynthia on Sep 22, 2021
Dear David, Thank you for reviewing us we appreciate your review. Reviews like this help us grow. We are sorry our facility did not meet your expected standard. We will have been glad if you had pinpoint which amenities are poor so we can work to improve on them. Thank You Regards Cynthia

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Cynthia on Aug 30, 2021
Dear Emil, Thank you for your review and thank you for choosing to stay at the Airside Hotel. We look forward to serving you again Regards Cynthia

10/10 Excellent

EMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Cynthia on Aug 30, 2021
Dear Emil, Thank you for taking the time to review us. We appreciate your continuous patronage. Regards Cynthia