Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Orange County Alanya - Family Concept - All inclusive

5 out of 5
Orange County Alanya - Family Concept - All inclusive
Merkez Mah., Alparslan Turkes Bulvari, Okurcalar, Alanya, Antalya

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 594 reviews" "
Rating 8 - Good. 186 out of 594 reviews" "
Rating 6 - Okay. 71 out of 594 reviews" "
Rating 4 - Poor. 39 out of 594 reviews" "
Rating 2 - Terrible. 57 out of 594 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elin

Stayed 7 nights in Oct 2023
Response from CRM on Nov 9, 2023
Dear Elin,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice
Stayed 7 nights in Sep 2023
Response from CRM on Sep 30, 2023
Dear Inna,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Akhlaq

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel excellent hotel and amazing food
Stayed 8 nights in Sep 2023
Response from CRM on Sep 19, 2023
Dear Akhlaq,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

6/10 Okay

Mahmoud, East Lansing

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We stayed for 5 nights as a family with two little children. the room was spacious and comfy with good a/c. Location was good and the view on pool and sea was fantastic. The hotel has a nice kids play zone and also a teenagers zone for interaction and activities where dedicated babysitters take care of kids and organize different activities for them. Also, two pools for kids make a nice variation. However, the hotel is very noisy and crowded, and their taste in music is very bad, no lounge ambient music, just loud beats and drumming like crazy most of the times. At any meal time you have to wait in long lines to get a couple of slices of pizza. Food was average with low to medium quality. Lots of drinks. After dinner they organize disco party for kids!!! which continue for an hour till 9pm, and then there is adult shows (which in my opinion are not suitable for little kids) and they stay until 11pm, and after that the loud noisy partying continues for disco and beat dancing until midnight. Such environment is not suitable for infants or kids below 12y.o. In fact this routine had destroyed our family habit of organized early sleep at 9pm for our kids to a degree when we went home it was hard to go back on track with our kids. So, my recommendation: if you love the noisy and all-time bustling and loud environment then the hotel is super, otherwise, you may want to stay away from it.
Response from CRM on Sep 8, 2023
Dear Guest Mahmoud,We are happy that you were satisfied with the mini club, children's pools, view, location and room. Since we want to serve you a la minute and hot, our pizzas are baked fresh. Since our facility hosts different nationalities, our music selections are international. Until 00:00, music is performed in the show or dance area for our guests who want to have fun in different areas of the facility.Since your room has sea views, it overlooks the facility area; we have quieter rooms with land views.We wish you healthy days.Orange County Hotels CRM

4/10 Poor

ANAM

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad service Bad food
Stayed 5 nights in Aug 2023
Response from CRM on Sep 6, 2023
Dear Anam,Feedback from our guests is as important to us as any positive comments. In this context, our main goal is to increase our service quality by analyzing the needs and expectations of our guests correctly and by constantly renewing them. We would be effecient to gain your satisfaction by taking all necessary steps, if you applied to the Guest Relations department and informed your feedback during your stay. Our offered food is based on the proven Orange - standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests.Kind regards,Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Wael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My best hotel
Stayed 2 nights in Jul 2023
Response from CRM on Aug 28, 2023
Dear,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 Excellent

Onder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent but uncontrolled smoking almost everywhere. People are smoking everywhere included around kid’s pool (i talk about open areas but though most of the smoking areas are only one side open under a ceiling ) We spoken with customer relations but what can they do? People are taking ashtrays (hundreds of hundreds ashtrays hotel giving them eveywhere) blowing smoke through kids at around kids pool and shows and beach or literally almost everywhere. Apart from this issue everything was excellent. Good food, good facilities, nice rooms, excellent staff.. Worth for value.
Stayed 7 nights in Aug 2023
Response from CRM on Aug 16, 2023
Dear Guest, Mr. Önder,Thank you for your nice evaluation. It is a great pleasure for us to see that we were able to meet your expectations and that you were satisfied with the concept and the time you spent in our hotel. The biggest motivation for us is the comments of our valued guests. By law, smoking is allowed in open areas. We will share your suggestion with the management and you can be sure that we will try to implement it if something can be done.Hope to host you again.Orange County Hotels CRM

2/10 Terrible

Sümeyya

Stayed 3 nights in Jul 2023
Response from CRM on Jul 25, 2023
Dear Sümeyya,Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We would be more than happy, if you had a possibility to write your detailed feedback by crm@orangecounty.com.tr. All the hotel staff would do their best in order to create the most comfortable holiday conditions for our dear guests.Kind regards,Orange County Hotels CRM

8/10 Good

ALAN, Sulaimani

Stayed 3 nights in Jul 2023
Response from CRM on Aug 11, 2023
Dear Allan,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 Good

Halit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed!
Goed en netjes
Stayed 5 nights in Jul 2023
Response from CRM on Jul 15, 2023
Değerli Misafirimiz Halit Bey,Tatiliniz için otelimizi tercih ettiğiniz ve vakit ayırıp deneyiminizi otelimiz ile paylaştığınız için ayrıca teşekkür ederiz.Konaklamanızdan memnun kalmanıza sevindik ve misafirlerimizi memnun etmek için çabalamaya devam edeceğiz.Tüm güler yüzlü ekibimiz sizleri tekrar konuk olarak ağırlamaktan mutluluk duyacaktır.Customer Relationship ManagementOrange County Hotels

2/10 Terrible

Ekrem

Stayed 3 nights in Jul 2023

10/10 Excellent

Keri

Stayed 3 nights in Jul 2023
Response from CRM on Jul 10, 2023
Değerli Misafirimiz Keri,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

6/10 Okay

Melih

Stayed 4 nights in Jul 2023
Response from CRM on Jul 10, 2023
Değerli Misafirimiz ,değerlendirmeniz için teşekkür ederiz.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

2/10 Terrible

homayon, kihei

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
A hotel that has no blankets for guests. Room with no balcony and faces a solid wall . Wait 15 minutes to get an omelette
Response from CRM on Jul 25, 2023
Dear Homayon, Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We have quilt in our wardrops, on the bad bad cover very thin. We gave to our guest the booked room categorie.Kind regards,Orange County Hotels CRM

2/10 Terrible

homayon, kihei

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Extremely rude staff. Rooms looked at a solid wall that hotel calls land view. Dining room is operated like a soup kitchen. I have been to many resorts in turkey. Never experienced anything this horrible
Stayed 9 nights in May 2023
Response from CRM on Jul 25, 2023
Dear Homayon,We would like to express our sincere regret for any dissatisfaction you may have encountered whilst staying with us. Feedback from our guests is as important to us as any positive comments. In this context, our main goal is to increase our service quality by analyzing the needs and expectations of our guests correctly and by constantly renewing them. We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

8/10 Good

Fatih, Ridgefield

Stayed 8 nights in Jun 2023
Response from CRM on Jul 3, 2023
Değerli Misafirimiz Fatih Bey,değerlendirmeniz için teşekkür ederiz. Sizleri tekrar misafir etmek dileğiyle. Orange County Hotels CRM

2/10 Terrible

anowar

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel has no air conditioning We talked to them about it no one has been able to help us Didn’t sleep well..very disappointed
Stayed 5 nights in May 2023
Response from CRM on May 16, 2023
Dear Anowar,We would like to express our deepest regrets for the incident that you experienced and witnessed during your stay. depends on the weather condiditions the management can deside for the opening hours of aircondidtions. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

10/10 Excellent

Obaidullah

Stayed 5 nights in Apr 2023
Response from CRM on May 6, 2023
Dear Obaidullah,Foremost, thank you very much for choosing our hotel and taking your time to share your feedback.We are delighted to see that you have enjoyed your stay and evaluated us with full points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

2/10 Terrible

Pernille

Stayed 7 nights in Apr 2023
Response from CRM on May 1, 2023
Dear Mrs Perniller, your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We received your guest questioanaire which we will take in mind in our future work. Respectfully Customer Relationship ManagementOrange County Hotels

8/10 Good

Ernst-Jan

Stayed 4 nights in Nov 2022
Response from CRM on Nov 21, 2022
Dear Ernst-Jan,thank you very much for your high rating. Hope you will visit us again. Kind regards,Customer Relationship Management

6/10 Okay

Faisal

Stayed 6 nights in Oct 2022
Response from CRM on Nov 1, 2022
Thank you very much for your rating.

8/10 Good

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very big compliment to the staff, everyone was friendly and dedicated. The food was varied and good. The Mini Club is really excellent. The pools, water slides and pier had a lot of fun to offer, it was never boring. Everything was also very clean and it smelled good everywhere. So you could feel good all around. The following is not a criticism of the hotel but of the main clientele: if you were brought up to respect the rules of respectful coexistence, it helps if you avoid the elevators (climbing stairs is healthier anyway) and if you do not eat until shortly before the end of the buffet times. Believe me, this will save you a lot of frustration. And here's a little criticism of a presenter of the Michael Jackson Show: I'm sure it wasn't meant maliciously but just thoughtlessly. With a little empathy you could have correctly interpreted the tortured smile of the Colombian dancer after you had called her a "chocolate girl". But unfortunately you didn't but directly put one more on it with the designation "caramel girl" for the next dancer. Try to refrain from such flat jokes in the future. You are likeable and do a good job anyway.
Stayed 14 nights in Oct 2022
Response from CRM on Oct 25, 2022
Dear Lorena, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, whcih we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! RespectfullyOrange County Hotels CRM

4/10 Poor

Aubida

Stayed 4 nights in Oct 2022
Response from CRM on Oct 15, 2022
Dear Aubida,Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We would be more than happy, if you had a possibility to write your detailed feedback by crm@orangecounty.com.tr. All the hotel staff would do their best in order to create the most comfortable holiday conditions for our dear guests.Kind regards,Orange County Hotels CRM

2/10 Terrible

Ahmet

Stayed 3 nights in Sep 2022

10/10 Excellent

Ahmed Tajir

Stayed 3 nights in Oct 2022
Response from CRM on Oct 8, 2022
Dear Ahmed Tajir,thank you very much for your high rating. Kind regards,Orange County Hotels CRM

10/10 Excellent

Mohammed

Stayed 5 nights in Sep 2022

10/10 Excellent

Mustafa

Stayed 4 nights in Sep 2022
Response from CRM on Sep 21, 2022
Dear Mustafa,thank you very much for your high rating.Orange County Hotels CRM

2/10 Terrible

Uenal

Stayed 4 nights in Sep 2022

2/10 Terrible

Jamie

Stayed 10 nights in Aug 2022

10/10 Excellent

Ingvild

Stayed 7 nights in Aug 2022
Response from CRM on Sep 10, 2022
Thank you very much for your high rating.

2/10 Terrible

Adnan

Disliked: Cleanliness
Stayed 2 nights in Aug 2022

2/10 Terrible

Adnan

Disliked: Cleanliness
Stayed 2 nights in Aug 2022

10/10 Excellent

Ahmad

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and restaurant were good
Stayed 3 nights in Aug 2022
Response from CRM on Aug 26, 2022
Dear Ahmad,thank you very much for kind response.We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya.Kind regards,Orange County Hotels CRM

2/10 Terrible

Tahar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 3 nights in Aug 2022
Response from CRM on Oct 12, 2022
Dear Tahar,We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

4/10 Poor

Muhammad

Stayed 4 nights in Aug 2022
Response from CRM on Oct 12, 2022
Dear Muhammad,We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

6/10 Okay

Tatyana

Stayed 5 nights in Jul 2022
Response from CRM on Oct 12, 2022
Dear Tatyana,We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

4/10 Poor

Aviad

Traveled with family
Disliked: Staff & service, property conditions & facilities
Disappointing
When we arrive the hotel the air condition in the dinning room wasn't work, we ask to turn it on but we got an answer it doesn't work. Rooms design are very old, mattress are very hard, bath border very high - doesn't comfort for disable peoples. When we needed to checkout the reception ask us to pay 20euro per towel card we lost, after ask him to check all towels are in the room, he said this is the policy - so I pay since we needed to go. My friend doesn't give the all cards and he didn't asked to pay. This was the bottom line from point of view of how service shouldn't look like. Disappointing.
Stayed 5 nights in Jul 2022
Response from CRM on Aug 26, 2022
Dear Aviad,We would like to express our sincere regret for any dissatisfaction you may have encountered whilst staying with us. Feedback from our guests is as important to us as any positive comments. In this context, our main goal is to increase our service quality by analyzing the needs and expectations of our guests correctly and by constantly renewing them. We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

6/10 Okay

Mohamed Cherif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Medium Hôtel
I was in this hotel for only three days, with family and children, the hotel have good potential, the food was correct, especially the breakfast, the room also acceptable, animation not that good during the day but awsome by the night time, the irish bar very nice. The thing is there were too much people, in overall a nice hotel but no more.
Stayed 3 nights in Jul 2022
Response from CRM on Aug 2, 2022
Dear Mohamed Cherif, thank you so much for taking your time to write a review on expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We are happy that you had a nice time. We passed on your commendation to the whole team and everybody was pleased by your words. We assure you that, on the basis of your comments, we will take corrective steps to make improvements for the better. We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya. Kind regards, Orange County Hotels CRM

10/10 Excellent

Omar

Stayed 10 nights in Jul 2022
Response from CRM on Jul 30, 2022
Dear Omar, thank you very much for your rating. Kind regards, CRM

6/10 Okay

Mikail

Stayed 5 nights in Jul 2022
Response from CRM on Jul 26, 2022
Thank you very much

8/10 Good

selvaranjan

Stayed 7 nights in Jul 2022
Response from CRM on Jul 26, 2022
Thank you very much

10/10 Excellent

Ismail

Stayed 6 nights in Jul 2022
Response from CRM on Jul 22, 2022
Dear İsmail, thank you very much for your high rating. Kind regards, Orange County Hotels CRM

10/10 Excellent

Salimeh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend it to the family but not to the a couple as a lot of children are around and make a lot of noise. I had a great experience.
Stayed 6 nights in Jul 2022
Response from CRM on Jul 22, 2022
Dear Salimeh, thank you very much for your high rating. Kind regards, Orange County Hotels CRM

4/10 Poor

ERDAL

Traveled with family
Disliked: Property conditions & facilities
This hotel is 5 star day care , and if you decide to stay here get ready for line wars!! Lines are everywhere
Stayed 5 nights in Jun 2022
Response from CRM on Jul 16, 2022
Dear Erdal, All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction. We took our notes. Kind regards, Orange County Hotels CRM

8/10 Good

Hakan

Stayed 4 nights in Jul 2022
Response from CRM on Jul 14, 2022
Değerli Misafirimiz Hakan Bey, Öncelikle tatil rotanızda otelimizi tercih ettiğiniz için teşekkür ederiz. Misafirlerimiz için tatillerinde geçirilen her anın ne kadar paha biçilmez olduğunu biliyor ve bu anları unutulmaz bir deneyime dönüştürmek için tüm ekip arkadaşlarımızla çalışıyoruz. Sizleri tekrar unutulmaz anılar yaşatabilmek için en kısa zamanda ağırlamak dileğiyle. Orange County Hotels CRM

8/10 Good

AYVER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel,
Stayed 5 nights in Jul 2022
Response from CRM on Jul 14, 2022
Dear Ayver, thank you very much for your rathing. Kind regards orange County Hotels CRM

6/10 Okay

Osama

Traveled with family
Liked: Amenities
Disliked: Staff & service
Poor internet, bad A C, room service not good.
Stayed 5 nights in Jun 2022
Response from CRM on Jul 6, 2022
Dear Osama, Thank you for posting your review of your stay at our hotel. We appreciate all guest feedback and we are disappointed that you were not one of those guests who walked out satisfied. Please know that we are very sensitive about the guest satisfaction. We’lI always take time to talk to our guests. Your feedback was addressed to our team and we are working very hard to take immediate precautions to make sure all of our guests are very happy. Thank you once again for your comments and we sincerely hope that you visit us once more to see the improvements. Greetings from sunny ANTALYA! Orange County Hotels CRM

10/10 Excellent

Ekrem

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great time
Stayed 4 nights in Jun 2022
Response from CRM on Jul 6, 2022
Dear Allan Frost, thank you very much for your rating. Orange County Hotels CRM

4/10 Poor

Lutfi

Stayed 4 nights in Jun 2022

8/10 Good

Suleiman

Stayed 4 nights in Jun 2022
Response from CRM on Jun 22, 2022
Dear Mr Suleiman, thank you very much for your rating. Kind regards, Orange County Hotels CRM