All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The washer and dryer worked poorly. The bedding was thin.
Kelly
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Kelly,Thank you for staying with us. We have notified our supplier as those are not our machines. We thank you for your feedback.
4/10 Poor
Stephen
Business traveler
Apr 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The bathtub faucet was defective and leaked a loud, steady stream of water, the TV did not work at all, and there was hair in the shower from someone else (I'm blonde and it was black). If you want to save money and are not particular, come here. I won't be back
Stephen
Stayed 1 night in Apr 2024
4/10 Poor
Karen
Traveled with partner
Apr 28, 2024
Liked: Staff & service
Disliked: Cleanliness
The staff was really nice but the room we had was dilapidated. There was dirt in the corners of the bathroom floor, holes in the lampshades and and the mattress was old and worn out. There was also a condemned looking building next door which is why it didn't seem safe. We were originally scheduled for 4 nights but checked out the next day. I used to work at a hotel like this and I feel badly for the staff. It's not their fault the rooms are so rundown. It needs a makeover, it's in a relatively good location.
Karen
Stayed 4 nights in Apr 2024
Response from Front Desk Staff on Apr 28, 2024
Karen,Thank you for staying with us. We understand that your safety is of the upmost concern, fortunately we have not had issue with the abandoned building next door. We are excited to announce our upcoming renovation that is to start at the end of the year. We thank you for your feedback.
8/10 Good
Eric
Apr 28, 2024
Liked: Cleanliness
Eric
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Eric,Thank you for staying with us. We appreciate your feedback.
Clean, fresh room. Safe. Checkin was easy and the desk person courteous, efficient while being very busy.
JEAN
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Jean,Thank you for reviewing our hotel. We will share your comments during our next staff meeting to let everyone know of the great job they are doing. Safe travels and
I was put in a room on the main floor right next to the back-door exit. People were going in and out all night and hotel doors are not quiet. There were no modern hook-ups for devices which is kind of a pain. However, I liked that I could control the temperature of the room so that it was nice and cool. The bed was also comfortable so if you just want a place to sleep the price is good. Just request a room off the first floor or away from exits. Oh yeah, the bathtub leaked (literally steady small stream) and I had to keep the bathroom door shut to avoid hearing it.
Russell
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Russell,Thank you for reviewing our hotel. Please accept my apologies for the issues you had during your stay. Be assured we strive to make every guest stay enjoyable and are working to correct these items that we missed. Safe Travels
10/10 Excellent
Donna
Apr 21, 2024
Liked: Property conditions & facilities
Donna
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Donna,Thank you for reviewing our hotel. We are pleased to see that you enjoyed your stay with us and hope to see you back soon. Safe travels.
We spent extra thinking we'd splurge this time and get a room a little nicer than usual. Greentree had all of the flaws, disfunctions, and inconveniences as the hotels we typically stay in for 2/3 the price.
Michael
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Michael,Thank you for reviewing our hotel. Please know that we have future plans to improve our property in the very near future. Safe travels.
The room was clean and fresh. Beds were comfortable but pillows not so much. Breakfast had many choices from scrambled eggs, bacon, pancakes, bakery items, cereal, oatmeal, coffee, hot chocolate and juices. Would stay here again and the price was excellent!!
Steve
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 31, 2024
Steve,Thank you for your staying with us. We are pleased to hear that you enjoyed your stay and were able to enjoy our Complimentary Hot Breakfast. Regarding the issue with your pillows, we apologize for that. We would have been more than happy to exchange those pillows out for you. We thank you for your feedback.
The 3rd morning we were there the toilet over flowed. We reported this to the front desk and they sent maintenance up. We left for the day and returned really late that evening. After returning we discovered every single soaked towel was gone, but no new towels were put back in the room. We had to go down stairs and ask for more. After really looking, we realized the bathroom was not cleaned after the entire bathroom was covered in an inch of toilet water. Wouldn’t you think if there is an issue with this that it would be mandatory for this to get cleaned!? The next morning we went to check out and we were told the reason it wasn’t cleaned was due to short staff. The front desk supervisor never apologized and acted like this was no big deal.
Breanna
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Hello Breanna,Thank you for reviewing our hotel. Please accept my apology for the staff not stepping up to get your room in a much more acceptable state. Please know that we shared you comments with our housekeeping and management staff. Safe Travels.
6/10 Okay
Bryan
Traveled with partner, Traveled with family
Feb 19, 2024
Disliked: Property conditions & facilities
Had issues with cleanliness with 1st room. The second you opened the door it reeked of dust and dirt and the bed was not comfortable at all. So the front staff lady was able to get us a different room which worked fine until the next day when the Tv stopped working. Wouldn't turn on anymore. Typically i wouldn't make this an issue but the fact that im paying for this..... is what bugged me enough to write a review. Overall 2 stars out of 5 on cleanliness, and 4 out if 5 star on the front counter staff.
Bryan
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 21, 2024
Bryan,Thank you for staying with us. We do apologize for the inconvenience you experienced with your first room. We are pleased to hear that the Front Desk Clerk was proactive in getting you into a room that was suitable for you and your family. We thank you for informing us regarding the issue with the television. We have made our maintenance department aware of the issue and has been addressed. We thank you for your feedback
For the price it was very good. The facility is clean and the buffet was very good. The staff was nice. There are restaurants nearby. The only issue was for long term guests, rooms are cleaned every three days and if that falls on a weekend, you wait until Monday. However they are more than willing to give you clean linens whenever you need them. If I were to return to Albuquerque for a stay , I’d return.
Lowell
Stayed 6 nights in Feb 2024
Response from Front Desk Clerk on Feb 20, 2024
Lowell,Thank you for choosing the GreenTree Inn for your lodging needs. We are happy to hear that the Front Desk Clerks were able to provide you with the linen that you needed, we do apologize for the delay in housekeeping service as we are currently short handed with our housekeeping staff. We are pleased to hear that you enjoyed our complimentary hot breakfast and that our location gave you many restaurant options. We thank you for your feedback and look forward to seeing you again.
Kristin,Thank you for choosing the Green Tree Inn for your lodging needs. We are pleased to hear that you enjoyed your stay. We appreciate your feedback. We look forward to seeing you again, until then travel safe.
Daniel,Thank you for staying with us. We appreciate your feedback.
8/10 Good
Mike
Traveled with partner
Feb 2, 2024
Liked: Staff & service, amenities
The hotel is quite old. Although many things have been upgraded there were things in the restroom needing repair. They had the TV, microwave, and fridge in a stand with a plug in for two at a time. Had to remove the fridge to plug it in.
Mike
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for review. We will share your comments during our next staff meeting. Travel safe and we hope to see you again soon.
The property is on I-25 however, the noise isn’t a problem, and the best part was the customer service at check in and check out, really amazing workers ! Thanks !
Marisa
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Marisa, Thank you for staying with us. We appreciate your feedback.
10/10 Excellent
Thomas A.
Traveled with partner
Jan 27, 2024
Liked: Amenities
Clean room
Thomas A.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Thomas,Thank you for staying with us. We appreciate your feedback.
Good Afternoon
I didn't like that I wasn't able to Pay with Cash , as my Previous Stay I wasn't told not to Pay with Cash...
I'm Disabled and had to drive around Town to find a Room and that was Frustrating.
Violet J
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Violet,We apologize for the confusion regarding your payment. It is stated on the website that we only accept all major credit cards. We have signs on our front desk that also state we do not accept cash or prepaid cards as a form of payment and these sign have been up for more than a year. Once again we do apologize for the inconvenience this caused.
It was a great value! Safe, clean, quite and a great hot breakfast was included.
Donna
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 17, 2024
Donna,Thank you for staying with us. We are pleased to hear that you enjoyed your stay and that our hotel provided the necessities needed to make your stay a pleasant experience. We thank you for your feed back and look forward to seeing you again.
Ricky,Thank you for staying with us. We appreciate your feedback.
8/10 Good
Ellen
Jan 7, 2024
Liked: Cleanliness, staff & service, amenities
The facility is clean including carpets, nicely lit hallways. Staff are nice and they have hot breakfast with pastries, waffles, bagels, fruits, and of course coffee. My only complain is the toilet, it’s clogged but I’m sure management can work on that. Would recommend this hotel.
Ellen
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 13, 2024
Ellen,Thank you for staying with us. We are pleased to hear that you enjoyed your stay and our complimentary hot breakfast. We have looked into the plumbing issues regarding the room you occupied during your stay and since has been fixed. We thank you for your feedback and look forward to seeing you again. Until then travel safe.