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“Good”

“This hotel is unique, absolutely beautiful and the staff was extremely helpful! The restaurant/bar has limited hours and there’s no breakfast included. There was a table with coffee, water and muffins.”

“The swimming pool is so spacious, good bar, food is good. no lifeguard was on duty.”

“Front desk staff was not very helpful on check in and to check out. No maps of property available and no map given with directions to Santa Fe downtown. I found a map on the on the free brochure section. I also can not believe that a resort this big has only one luggage cart at the front door.”

“Charming, exceedingly gracious staff (bellmen, reception, garage staff, cleaning staff ...), gorgeous updated vintage decor room (fab casement windows, working perfectly to allow in gentle fresh breezes). Super helpful and fun bellman at check-in. Love the photo-front elevators (beautiful 1800s Santa Fe shots) and the Mexican songsters trio in the lobby for Happy Hour. Terrific breakfast and service at La Plazuela. Thumbs up all around!”

“Called 3 times requesting an early check in as we were in town for a wedding. Said they would call by 1:00 and never did. We just chose to show up and try to check in and all our paperwork and keys were ready so we felt ignored and not prioritized. Also unfortunate that their pool bar opens at 4:00 and not sooner for those enjoying the amenities during the daytime. Hotel room we stayed in took almost 5 minutes for hot water and the tub clogged and didn’t drain properly. Unplugged my hair……

“The accommodation experience was excellent.”

“good”

“Pool spa was not heating. Need a convenience store in hotel to buy water toiletries etc. otherwise great property and we will stay there again.”

“The property is beautiful. If you have a vehicle you must use the valet service which can result in added expense of tipping them every time you want to go somewhere. The room was very nice, Bed and bedding were comfortable and best of all, it was quiet. I loved going out on the balcony in the evening to enjoy the weather and stars. The balcony was attached to two others but fortunately, we were always alone out there. If you want to sleep late you may miss the opportunity for housekeeping……

“ The staff were very welcoming. The only downside was the old elevator.”

“Feel at home👍”

“It was great! Wonderful staff, especially the bartender who gave me a ride in her car to my building, when she saw that I was using a cane. She also bartended the party that we were attending, and served a great Prosecco! The front desk staff were very sweet and helpful. The room was perfectly comfortable!”

“Beautiful Heritage hotel that is well maintained and very comfortable. Staff is very friendly and accommodating too. Would definitely stay again.”

“Nice & quiet. Breakfast was good. Enjoy!”

“Wonderful large room and extremely convenient to everything. Hope to stay there again.”