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Reviews of La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW

2.5 out of 5
La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW
7439 Pan American Fwy Northeast, Albuquerque, NM

Reviews

6.8
Rating 10 - Excellent. 254 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 192 out of 1003 reviews" "
Rating 4 - Poor. 158 out of 1003 reviews" "
Rating 2 - Terrible. 120 out of 1003 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Traveled with family
Toilet backed up into the shower. They did let us use another room to shower but it made for a late departure.
Stayed 1 night in May 2024

8/10 Good

Sanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very limited and basic continental. Property older but relatively maintained.
Stayed 1 night in May 2024

6/10 Okay

Kris

Liked: Cleanliness, staff & service
The property was clean & the staff was helpful. It needs to be updated. There were no usb ports, limited outlets that were not being used for lighting & such.
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Kris, We appreciate you for staying with us and taking the time to provide feedback. We are so pleased to know that your enjoyed our clean property and friendly helpful staff. We do have renovation coming up in near future for the outlet upgrades in room. We hope to see you again soon.

4/10 Poor

lina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Lina, Thank you for rating your stay.

4/10 Poor

Chicks

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I never recieved my deposit and also the place was falling apart. My fridge wouldnt stay closed and it smelled old and dirty.
Stayed 3 nights in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Chicks. Thank you for staying with us and providing feedback. Deposit is released at checkout after inspecting the room and usually takes 2 to 3 business days. Please contact our office for details. You signed our stay agreement and policies at front office during check in. It clearly states that we provide all of our guest 20 minutes to check the room. If the room is not up to your satisfaction, we can either change the room or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed.

8/10 Good

Sandra J

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Sandra J,Thank you so much for staying with us and taking the time to rate us. We look forward to serving you in future.

2/10 Terrible

Alfredo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very outdated. Needs painting and new furniture. When we arrived we were told Expedia had not paid them for the room which was already prepaid by us to Expedia finally it was resolved. But we had to wait awhile. I would not recommend this property at all since there are other la Quinta properties in the vicinity that are much better.
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Alredo, We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

8/10 Good

Kimberly

Traveled with partner
Liked: Staff & service, amenities
The room was good for the price point, but our room had a fan missing a blade and everything could use some updates
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Kimberly,We appreciate you for staying with us and taking the time to provide feedback. We are pleased to see you enjoy your stay and we apologize for the inconveniences you had while you were with us. We have renovation coming up in near future. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

4/10 Poor

Demetrius

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Thank you for rating your stay.

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It smelled stale. The tub and sink were disgusting. Varnish was off, bugs under the tub mat as well as hair in the tub. We requested another room to find that tub had burn marks on the tub and hairs in that tub too. Definitely not a 7/10 like Expedia listed. Maybe a 2.
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Jennifer, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property and are reviewing your comments with our housekeeping team to make sure all needed improvements are made. We hope you give us another opportunity to better serve you in future.

6/10 Okay

leon

The property was nice, the room was clean, and nobody really hustled me. It was a good stay.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Leon, We thank you for staying with us and taking a time to review your stay. We are pleased to know you enjoyed your stay at our hotel and we hope to see you again soon.

4/10 Poor

Virginia

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I would never stay in this hotel again. The carpets in the room and hallways were worn out and gave the impression of being dirty. The whole hotel desperately needs a remodel. It was in an area where we needed to stay, but I will make a better choice next time.
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Virginia, Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We hope to welcome you back soon for an even better stay.

2/10 Terrible

JOSCA

Traveled with family
I don't want to talks about the whole situation
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Thank you for staying with us.

6/10 Okay

Aldwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Aldwin, Thank you for rating your stay.

2/10 Terrible

Diana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned and we received horrible front desk service
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Diana, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

6/10 Okay

richard

Traveled with family
Expected better for a LaQuinta. Breakfast below average
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Richard, Thank you for your feedback. I will share your comments with our team.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly I feel safe
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Jacqueline, We are excited to see you had a great stay with us and enjoyed our friendly staff. We will celebrate thus review with our team. Safe travels always!

10/10 Excellent

Octavian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Octavian, We are excited to see you had a great stay with us. We will celebrate thus review with our team. Safe travels always!

10/10 Excellent

Teresa, Cedar creek

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were easy to check in with my dog and have a convenient grassy area to walk my dog.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Teresa, Thank you for staying with us and providing feedback. We are pleased to see you were able to enjoy our pet area. We look forward to welcome you and your pet again.

4/10 Poor

Paul

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet stained all over the property: rooms, hallways etc.. Staff very poorly trained.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Paul, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

4/10 Poor

Gregory

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smell was awful.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on May 19, 2024
Dear Gregory, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

10/10 Excellent

Dale

Business traveler
Liked: Staff & service
Tub had rust stains
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 17, 2024
Dear Dale,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

10/10 Excellent

Carolina, La Habra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our way to Arkansas from California. Area felt safe. Room & bathroom were clean. Bed was comfortable. Breakfast was decent. Price was right. Exactly what we needed to rest after a long drive. Staff took the time to keep asking us if everything was ok & if we needed anything. Would personally stay here again.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 17, 2024
Dear Carolina,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We really appreciate this glowing detail review about the cleanliness of our rooms and your kind words about our staff. We are delighted you enjoyed your time with us. We thank you for staying with us and look forward to welcoming you back.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets were filthy
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Kristy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
2nd floor window no screen an when outside at our car had people come up asking for drugs
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Kristy,We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. Please accept our sincerest apologies.

10/10 Excellent

Wanda

Loved the accommodations
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Wanda,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

10/10 Excellent

Niloofar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am happy with my stay.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Niloofar,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are delighted you enjoyed your time with us and look forward to welcoming you back.

2/10 Terrible

Alexus

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel, very very thin walls; you can hear every conversation in other rooms, hotel smells bad, and there was blood on the towel in my hotel room.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Alexus,Thank you for your feedback. I will share your comments with our team.

10/10 Excellent

Kim

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, very desirable.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear kim,Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

10/10 Excellent

Christopher, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is HONEST! After checking out I drove to Costco gas station 10 minutes away. Discovered I left my wallet & sweatshirt in breakfast dining area. I called and drove back. The front desk woman handed me my sweatshirt. Wallet was there with ALL the cash and credit cards. Such a relief. HONEST!
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We thank you so much for this glowing review. We appreciate the kind words about our staff. We will celebrate thus review with our team. Thank you for staying with us and we look forward to serving you in future.

6/10 Okay

ARMANDO

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Armando,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how nice and welcoming it was
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Jacqueline,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. It is always a pleasure to receive positive feedback. We look forward to serving you in future.

6/10 Okay

Paul

Liked: Cleanliness
Value for money.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Paul,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in future.

4/10 Poor

Stanley

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

6/10 Okay

Rich

Breakfast choices were more limited than what we expected based on past La Quinta stays. Facility is showing it's age. When reserving the site mapped the La Quinta east of I 25. Actual reservation was at facility west of I 25.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Raymond

Disliked: Cleanliness, property conditions & facilities
There’s a reason why this hotel is so cheap. It’s outdated and run down. Extremely loud ventilation fans in the bathroom. Door didn’t lock properly. Sketchy men hanging out in the parking lot, asking for a ride. DO NOT STAY HERE.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Lorraine

Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Lorraine,Thank you for taking the time to rate your experience.

2/10 Terrible

Sharon

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was filthy, pillows were wrapped in noisy plastic, the door had 2 peep holes in it and they hung toilet paper stuffed in each one, door did not fit and abundance of light from hallway lit up our entry way. We waited over 30 minutes to check in while desk clerk argued with previous customer wanting a refund and breakfast was disgusting had to even throw the juice away. I am going to write a terrible review on their website. I will never use Expedia site again.
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Olabode

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
The location is good, but the service is poor
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Tiffany, Mesa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a dump. Stained, disgusting carpet, beds that are falling apart, facilities— yuck. The worst part was that our doors would not close and lock properly! We turned around within 10 minutes of checking in and left!
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team.

10/10 Excellent

Tanya

Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 15, 2024
Dear Tanya,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in the future.

4/10 Poor

Julie

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived, even though I had paid for the room, they charged $120. I let them know that I didn't have a pet with me... I was in the city for a doctor's appointment & Chemo Infusion. This motel is close to my doctors, Women's Cancer & Surgical Center...only 4 minutes away. But I will NEVER stay at this place again!
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Lucia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very old property not well taken care of at all the room we were in had hairs on the bathroom floor the breakfast is very limited and the boiled eggs they serve were rotten! the front desk person was not welcoming he seemed like he did not want to be there.
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

8/10 Good

RANDALL

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for rating your stay.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't spend much time here. I got in just after midnight and left at 11:00am. The breakfast was slim on choices, but there was ample of what was offered. The room was a little dated but comfortable and quiet.
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Apr 9, 2024
Thank you for rating your stay.

2/10 Terrible

Bryanna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Mar 18, 2024
Thank you for rating your stay.

6/10 Okay

Flora

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpets in our room were very stained and after having to drop a $100 deposit I was a little concerned they might charge us for existing damage.Thay did not, thankfully
Stayed 2 nights in Feb 2024
Response from Hailey (Assistant General Manager) on Mar 18, 2024
Dear Flora,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are working on replacing our carpet soon.

4/10 Poor

arthur

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Mar 18, 2024
Dear Arthur,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We give our guest 20 minutes to check room and if it is not up to your expectation we can either change your room or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed during your stay. Thank you for your feedback and safe travels.

6/10 Okay

ZACK

Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Mar 18, 2024
Dear Zack,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.