1 bedroom, premium bedding, desk, iron/ironing board

Reviews of Comfort Suites North Albuquerque Balloon Fiesta Park

2.5 out of 5
Comfort Suites North Albuquerque Balloon Fiesta Park
5251 San Antonio Dr NE, Albuquerque, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 363 out of 799 reviews" "
Rating 8 - Good. 263 out of 799 reviews" "
Rating 6 - Okay. 104 out of 799 reviews" "
Rating 4 - Poor. 51 out of 799 reviews" "
Rating 2 - Terrible. 18 out of 799 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet
Stayed 1 night in Apr 2024
Response from Josh G on Apr 16, 2024
Thank you for the nice feedback! I am thrilled to see that we met your expectations during your stay. We look forward to seeing you the next time you are in the area.

6/10 Okay

Raul

Traveled with family
Old. Room had weird scent. Check in staff not available for a while. Had to wait along with other people.
Stayed 1 night in Apr 2024
Response from Josh G on Apr 14, 2024
Thank you for taking a moment to provide feedback on your recent stay with us. I am sorry to hear that the room and service did not meet your expectations. This is not typical feedback at our hotel, so we hope you will give us a chance to better serve you the next time you are in the area. We appreciate you staying with us.

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff was professional.
Stayed 1 night in Mar 2024
Response from Josh G on Apr 14, 2024
Thank you for taking a moment to rate your stay with us. We appreciate your business, and we look forward to hosting you again the next you are in the area!

8/10 Good

Matk

Liked: Cleanliness, staff & service, property conditions & facilities
I like how much room the rooms have.
Stayed 1 night in Apr 2024
Response from Josh G on Apr 14, 2024
Thank you for taking a moment to rate your stay with us. We appreciate your business, and we look forward to hosting you again the next you are in the area!

6/10 Okay

Laurie, Albuquerque

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Friendly service provided at check in. Comfortable bed. But hotel very dated and room smelled like stale cigarettes. Decent overnight stay.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Hi Laurie,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Carena

Traveled with family
Disliked: Amenities
There were food items unavailable for the Continental Breakfast. The juice machine was out of order. The TV remotes didn’t work at all in the room nor did the TV itself to change channels & the volume. One bed was way too soft & uncomfortable. Tub was slippery too. I’m unsatisfied overall as I did not get my $$ worth the stay.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Carena,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 23, 2024
Hi Robert,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Hi Don,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

10/10 Excellent

Chamonica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the excellent customer service from the staff
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Hi Chamonica,We are thrilled to hear that you enjoyed the excellent customer service provided by our staff. Ensuring that our guests feel welcomed and well taken care of is our top priority, and delighted that we were able to exceed your expectations. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Noemy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't sure as so many reviews had me second guessing it. Our room we was right across from the pool, so i just knew it was going to be noisy. WRONG! Our room was comfortable and clean. May need to be updated but it was good. Breakfast was decent. We slept in both days so we were well rested, never heard any outside or hall way noises. One big deal to me is the rooms upstairs, never heard them! I'd stay here again. Casino was a couple of miles up the road. Totally recommended for a quick get away!
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Noemy,Happy to know that you enjoyed the breakfast and that you were able to rest well without being disturbed by outside or hallway noises. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing getaway in the future.

8/10 Good

Phuong Thao

Stayed 2 nights in Feb 2024
Response from Josh G on Mar 21, 2024
Thank you for staying with us at Comfort Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Albuquerque.

2/10 Terrible

Edier

Didn’t let us stay due to the fact we where New Mexico Residents. If you are a New mexico resident please make sure to check that out
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Hi Edier,We deeply regret any inconvenience or disappointment this may have caused you. Rest assured, we will investigate this matter thoroughly to ensure that such incidents do not occur in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for what we needed. Staff was friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Hi Monica,We are delighted to hear that our location met your needs perfectly. Our team is committed to providing a friendly and helpful service, and it's fantastic to know that you felt well taken care of during your stay. If there's anything else you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!

4/10 Poor

STEPHANIE

Disliked: Property conditions & facilities
I would never stay at this hotel ever again.
We had to move from the original room they gave us because the room Smelled like mildew it has a bad Odor. Then we got to other room and the carpet in hallway were horrible and had stains. The staff we're very unprofessional and rude.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Hi Stephanie,We deeply regret the inconvenience caused by you. This falls short of our standards, and we appreciate your feedback as it helps us address areas for improvement. Rest assured, we take your comments seriously and will use them to enhance our guest experience.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place and friendly.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 10, 2024
Hi Dennis,Glad to hear that you found our place nice and clean, and our staff friendly. Providing a welcoming and clean environment is a top priority for us. We appreciate your kind words and look forward to welcoming you back on your next visit.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Hi Joseph,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

6/10 Okay

Drew

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Let’s be clear what this is. Lower priced tourist hotel. Room was not ideal; stains on furniture and carpet. Bathroom dated and just average. TV in the bedroom area didn’t work and internet didn’t either. Bed was clean and comfortable though. Breakfast was substandard ~ coffee lukewarm. Good yogurt. In all, a bit expensive for the experience.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Hi Drew,Thank you for taking the time to share your feedback with us! We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 29, 2023
Hi Richard,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

2/10 Terrible

Christiane

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 17, 2023
Hi Christiane,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Dec 17, 2023
Hi Michael,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

Wil

Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 17, 2023
Hi Wil,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the pool and hot tub. Nice and quiet. But, the phone didn’t work in our room. Television reception was terrible, it kept saying No Signal. Otherwise not too bad for a one night stay.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Hi Cindy,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Alan

The stay was average but the free breakfast was the worst I have ever experienced. I will not be going back.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Alan,I am sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

JACK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Jack,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall l, a very clean place to stay. Room ipstairs a bit noisy due to large dogs staying there. Pool is amazing. Breakfast ok, but consistently out of basics, staff shortage maybe. I will stay there again.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Benjamin,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Brian

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 17, 2023
Hi Brian,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Cindy, Fountain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Cindy,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Hi Steven,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Hi Joe,I wanted to say thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lots of dents and dings on walls, looks like some repairs were just painted over. We asked for towels twice and never got any. Free breakfast was completely gone by 9:30, it wasn’t refilled. What little food was left was burned in the warmer. We asked for it to be refilled and waited but eventually left. Personally would not stay here again.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Hi Heather,Our team sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements.

8/10 Good

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 14, 2023
Hi Leeann,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Richard,Your review is greatly appreciated. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 Good

Robert

Traveled with family
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Robert,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 Good

Me

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 28, 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albuquerque
Although the rooms look recently updated. There was like a paint oder in 303. faint but noticeable. The only other thing would be to have all the outlets changed to support USB charging ports. Otherwise, is was a good stay.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Hi John,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the updated rooms. We apologize for the faint paint odour in the room, and we'll address this promptly. Your suggestion regarding USB charging ports is valuable, and we'll certainly take it into consideration for future improvements. Glad you had a good stay overall and hope to welcome you back for an even better experience in the future.

2/10 Terrible

Aren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud a/c and room was very dusty
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Hi Aren,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Marina

Stayed 4 nights in Oct 2023
Response from Sophia CSR on Nov 14, 2023
Hi Marina,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Jennifer

Disliked: Staff & service
So So
There were stains on the carpet and it's fairly dated. The customer service from those at the front counter was poor.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Hi Jennifer,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Loretta,We're delighted to hear that you had a great experience during your stay! Thank you for taking the time to share your positive feedback with us. We look forward to welcoming you back for another fantastic stay in the future.,

10/10 Excellent

Trathony

Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Trathony,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Grateful
Due to last minute reservations the charge was way too high, but i traveled from out of state. I was grateful i didn't have to drive home. The hotel staff were great and room was perfect.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hi Christine,Thank you for sharing your experience with us. We're glad we could provide you with a convenient option, especially considering your last-minute reservation and out-of-state travel. It's heartening to hear that our staff and the room met your expectations. If you have any further feedback or specific preferences for your next stay, please don't hesitate to let us know. We appreciate your understanding, and we look forward to welcoming you back for another great stay! Safe travels!

6/10 Okay

Alan

The property was OK. The carpet was stained and the entire hotel didn't smell great. The shower faucet had a slow drip. Breakfast got a C - nothing wrong with it. The hotel is easy to get to, and many places to eat within a 10 minute drive. Overall, OK.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 10, 2023
Hi Alan,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience. Safe travels!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hi James,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Dianna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Noisy
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 23, 2023
Hi Dianna,We are deeply sorry to hear that you experienced noise disruptions during your stay. This is certainly not the level of comfort we strive to provide our guests. Your feedback is valuable, and we will look into ways to mitigate noise disturbances in the future. We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy your time with us. Hope your travels bring you back our way, we'll do our utmost to ensure a more peaceful and pleasant stay. Thank you for bringing this to our attention.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were great. Very helpful and personable. The minor problems we experienced were addressed quickly. The breakfast choices were varied and really good. We look forward to staying here again.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 23, 2023
Hi David,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff's helpful and personable service left a lasting impression on you. It's wonderful to know that any minor issues were promptly resolved and that you enjoyed our diverse breakfast options. We can't wait to welcome you back for another excellent stay. Your continued support means the world to us, and we can't wait to make your next visit just as enjoyable. Safe travels!

8/10 Good

Patty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 21, 2023
Hi Patty,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

4/10 Poor

MICHELLE

Liked: Cleanliness
Disliked: Property conditions & facilities
My TV did not work in my room and they had no fix for it nor did they offer me a solution or credit.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 21, 2023
Hi Michelle,We are sincerely sorry for the inconvenience you experienced with the TV in your room. This is not the level of service we strive to provide, and we apologize for falling short of your expectations. Your feedback is valuable, and we will take immediate steps to address this issue and ensure it does not recur. We deeply appreciate your patience and understanding and hope to have the opportunity to make it up to you in the future. Please do not hesitate to reach out if there's anything else we can do to improve your experience.

10/10 Excellent

Courtney

Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 10, 2023
Hi Courtney,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 4, 2023
Hi Sheryl,Thank you for sharing your feedback about your fast check-in experience. We're delighted to hear that you had a smooth and efficient check-in process during your stay. Our goal is to provide a seamless and hassle-free arrival for our guests, and we're pleased that we met your expectations. We look forward to hosting you again in the future and providing you with another positive stay. Thank you for choosing our hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 5, 2023
Hi John,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!