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Reviews of Homewood Suites by Hilton Albuquerque Airport

3 out of 5
Homewood Suites by Hilton Albuquerque Airport
1520 Sunport Pl Se, Albuquerque, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 564 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mark, Anchorage

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 bedroom unit was great for our large family. Usually we need 2 separate rooms. I would have rated all “excellent” however, it would have been nice to know at check in that we needed to request our room to be made up the day before. When we asked why our room wasn’t made up the girl at the front desk told us we had to ask the day before, and she appeared bothered that we even asked. It would also be nice to have a note in the hotel info that the pool and hot tub were only open seasonally. We are from Alaska and when we travel to warmer climates (and it was 81 degrees while we were there) the pool and hot tub is something we look forward too using. It’s also one of the reasons we choose a hotel over another comparable hotel. Later we drove by a Ramada Inn down the street, and there was their open pool and hot tub. So that was disappointing.
Stayed 2 nights in May 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Elier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and good breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it. Perfect for our road trip.
Stayed 1 night in Mar 2024

8/10 Good

Markus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good, clean and good WiFi
Stayed 1 night in Apr 2024

8/10 Good

Raymundo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a problem with one of. The a/c units I ask them to please review and they never show up, but in general was good my stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Yolanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quick check-in. Nice and friendly staff. Room is huge and perfect for our group of 7. We got a 2 bedroom (one room has a king bed the other room has 2 beds), 2 bath, living room (has a pull out bed) and kitchenette. Room was clean and comfortable. Property has an outdoor pool and basketball court which kids loved. Would definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Comfortable. Decent breakfast. Would definitely stay again. Love the gas grill by the pool and the basketball court.
Stayed 1 night in Mar 2024

8/10 Good

rickie, Weatherford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and nice, but some of the rooms looked worn. The staff was very nice and let us have a late check out since we had car trouble.
Stayed 1 night in Mar 2024

10/10 Excellent

Arlie

Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
This suite was a great choice for our family
Stayed 1 night in Feb 2024

4/10 Poor

Renee

Traveled with family
Disliked: Cleanliness, room comfort
Have had better stays here.
Usually start here with the family. May start staying elsewhere. Check in service was ok. Room was dirty. Crumbs on the floor in the living room. Bathtub had hair in it. Checked in late with 4 toddlers, so didn't complain to front desk. Breakfast staff was not friendly at all.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
I apologize for the poor experience you had during your stay with us. We strive to provide an excellent "home away from home" experience. Your feedback will be used to improve our service in the future. We hope you will try us again during your future travels to Albuquerque.

10/10 Excellent

Megan

Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Marilyn

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. The room we were in was amazing. Very clean room & front desk area. Well defined be staying with them again.
Stayed 1 night in Jan 2024

10/10 Excellent

jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, kitchen was nice, but the staff was the best part.
Stayed 1 night in Jan 2024

8/10 Good

Norma

Stayed 2 nights in Jan 2024

10/10 Excellent

miye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kristel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
As always our stay was amazing. Check-in was easy and rooms were comfortably welcoming. I would recommend staying here.
Stayed 1 night in Jan 2024

8/10 Good

Chanthida, Liberal

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Rooms were amazing! We had a suite with two bedrooms and two baths. Perfect for our vacation with four of our grandchildren. We had a king bed in one room and two queens in the other, plus there was a pull out couch in the living room and a full kitchen. The room was very clean and comfortable. The breakfast had lots of variety and everyone enjoyed it. The staff was friendly and courteous. We will definitely stay again.
Stayed 3 nights in Dec 2023

4/10 Poor

Rajesh

Traveled with family
Disliked: Staff & service
Poor service
Dont expect a Homewood style of service in this location. Poor breakfast service. Most of the customers were just told no breakfast even though it's 8.15am This happened on the new year. Rooms were ok. Anyone can listen to a conversation inside the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Clean, spacious and comfy. The breakfast was great too.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Leana

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nobuyuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for a night everything was good in the room we had. Only thing i would say was that the family that was above us kept stomping on the floor running around all night called the front desk she said she was going to check it out but that she has heard nothing after i called it didint stop stomping kept on all night breakfast wish had a better variety
Stayed 1 night in Dec 2023

8/10 Good

Berlyn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Debra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Our bedding had not been changed from the previous guests. Front desk attendant delivered clean bedding to our room for me to change! Black out curtains broken. We closed them with hair clips. Bits of old food along perimeter room. Charged us 25$ more than stated oh hotels.com for pet fee.
Stayed 1 night in Dec 2023

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Christmas 🎄
We were traveling for Christmas with the family, this hotel was great. There was enough room for everyone, it was clean, comfy, and the breakfast was way better than most hotels that we have stayed at.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room, surprisingly quiet
Stayed 2 nights in Dec 2023

2/10 Terrible

Scott, Gallup

Disliked: Staff & service, property conditions & facilities
The shuttle took over 40 mins to arrive. Will not stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Vicki

Business traveler
Liked: Cleanliness, staff & service, room comfort
Checking in
Checking in was a challenge. It took over 30 minutes
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Poor sound insulation made for a looong night
We only stayed the night while stopping through on our way to Colorado. The hotel was clean, had appropriate space, and friendly staff. However, there is extremely inadequate sound insulation. The people above us checked in somewhere between 1am and 2am and woke us up with whatever they were doing to unpack and this continued well until 3 or 4 am. There was stomping and slamming of drawers or at least it sounded like it. I did ask the front desk to ask them to tone it down, which they say they did, but the loud banging and stomping continued to wake us up until they were finished. This did not allow for the rest I needed after driving about 10 hours with another 6 or 7 left to go.
Stayed 1 night in Nov 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corner lot, easy in and easy out to I-25
Stayed 1 night in Nov 2023

6/10 Okay

VIjay

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Poor service
We stayed 5 nights at this hotel. The hotel itself was ok and clean. However, the service was terrible. The hotel internet didn’t work at all for us. The signal was extremely poor and we couldn’t connect to it. We ended using the hotspot on our cell phones .. which was also not very strong inside our room We had to request multiple times for room service and finally got it on day 4. Even then , the service was very lackluster. The ice machine and the laundry on our floor didn’t work. We had to go to a different floor. The breakfast was average. They were constantly running out of items and we had to ask for things like bread , juice etc. It was supposed to be a fullly equipped kitchen.. but there were very few cooking dishes and even the ones that were there were very dirty. We ended up buying dishes Overall very average hotel . Will not recommend
Stayed 5 nights in Nov 2023

8/10 Good

Simeon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would say it’s a fine hotel but the carpet and doors to the bathroom are dated. There’s a slight smell to the carpet so j was nervous to walk around with no shoes on. There was yellow stains behind the door in the bathroom and black around the cracks do the tub, title, and one phone frame. They were super nice at check-in
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Stayed 1 night in Nov 2023

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great hotel and lots of room! Clean and friendly staff! Hotel is close to the airport so the planes are a little loud, but it wasn't too bad. Overall, was a great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Arleen

Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean, the room was just like the pictures and very clean as well. very close to the airport. but you don't hear a lot of airline traffic noise. The bed was very comfortable. The staff were very professional and pleasant. I will definitely stay there again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kristine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large nice rooms. I had a room with two queens and a king bed. Two separate rooms and bathrooms plus a kitchen, living room area.
Stayed 1 night in Oct 2023

2/10 Terrible

Laura

Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room
Our room was perfect! Two bedrooms with attached baths, kitchenette and living area. Friendly staff and very accommodating! Would definitely stay here again!
Stayed 1 night in Oct 2023

10/10 Excellent

Rowan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Only let down was the not so clean bed covers but otherwise was perfect! (I just took the bed cover off)!
Stayed 1 night in Oct 2023